I've ordered from Gessato a couple of times so far, both orders included a mix of gifts and items for myself. Very pleased with their selection, prices, and hard-to-find items.
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Disastrous customer service I placed an order on Gessato Design Store, but right after completing the payment, I was informed that the shipping fees would cost as much as the items themselves. I im... Ver mais
A empresa respondeu
Need to return a gift, but there is zero response via eMail for months, nor their online chat. Additionally, they have a Bay Area phone number, giving the impression of local, but package ended u... Ver mais
A empresa respondeu
I had a much needed repair for my Solari Dator 60 flip clock. Davide and Elda were extremely helpful with arranging for it to be shipped to and from Italy for the repairs. They kept me appraised at al... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Gessato, we’re all about great design—whether it’s the pieces we curate for our store or the stories we share. But let’s be real: if you’re here, you’re probably checking out reviews for the store. Fair enough. We specialize in thoughtfully selected modern design—home goods, furniture, accessories—that stand out for their quality and originality. No generic mass-market stuff here. Just a carefully chosen mix of independent designers, cult brands, and timeless classics. We’re a small team, not a faceless corporation, which means we care. A lot. About what we carry, how we pack it, and how we communicate with you. And if something ever goes wrong, we work to make it right. So if you’re wondering whether we’re legit—yes, we are. If you’re wondering whether we care—absolutely. And if you’re looking for something beautifully designed, you’re in the right place.
Informações de contato
Estados Unidos
- 1-888-GESSATO (437-7286)
- info@gessato.com
- gessato.com
3,7
Bom
46 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Do NOT purchase from this company
Do NOT purchase from this company! Non existent support, very late delivery, defective merchandise.
I returned defective product, and got no replacement or refund!
I had to dispute the payment through the bank, because they would not respond my many emails.
My email is associated with the order. So they are liars too.
—
Look again! Order #77310-181512 placed on Dec 15, 2022. I purchased Nordic Kitchen Cooking Timer.
My review is valid.
14 de dezembro de 2022
Avaliação não solicitada
Resposta da Gessato
Your name and email are not associated with any order with our store. We kindly ask you to remove this spam review.
Thank you
Product quality overall, but shipping was slow.
Overall good product, but supply chain issues resulted in a few weeks' delay in shipping.
20 de dezembro de 2022
Avaliação não solicitada
I placed a four-mug order.
The four coffee cups I got are fantastic, and I'm pleased with them. The mugs are gorgeous and the perfect size. They have a fascinating pattern on the inside and exterior. The shipping was swift, and the pricing was reasonable.
14 de dezembro de 2022
Avaliação não solicitada
Emailed customer service at least 6 times for a refund for a discontinued item and have not received a response.
On January 20, 2022 I purchased a watch for $600 using PayPal as payment (Gessato order #70074-182101). The specific watch I purchased is a Issey Miyake Trapezoid Grey Watch in Steel. On the very next day, January 21, 2022, Lloyd G. from Gessato Customer Service reached out to and told me they did not have the item in stock. The expected wait was 4 months and they offered me an alternative should I not want to wait. I responded that I did not mind waiting for the watch that I originally ordered, and he responded back that they will reach out when the order is ready to ship. Per the manufacturer website the watch I had ordered has now been discontinued. Concerned I decided to reach out to Gessato Customer Service for a status update on September 25, 2022, over 8 months after my original order date. Keep in mind that the watch was supposed to be available in 4 months per Gessato Customer Service. I emailed at least 6 times for an update, and I have still not received a response from Customer Service. I filed a complaint today with the Better Business Bureau with supporting documentation.
26 de setembro de 2022
Avaliação não solicitada
Resposta da Gessato
We would like to sincerely apologize for the experience you had with our company. We understand that you purchased a watch from us on January 20, 2022, and that you were informed on January 21 that the item was out of stock with an expected wait time of 4 months. We are truly sorry for any inconvenience this may have caused.
We understand that you were hoping to receive the watch you originally ordered and that you have been waiting for an extended period of time. We also regret to hear that your attempts to reach our customer service team for an update were unsuccessful. We can assure you that this is not indicative of the level of service we aim to provide to our customers.
We are currently investigating the matter and will do our utmost to address any issues and concerns you may have. We hope to have the opportunity to make things right for you and regain your trust in our brand.
Thank you for bringing this to our attention, and please know that we take your feedback seriously. Please do not hesitate to contact us directly should you have any further questions or concerns.
Sincerely,
The Gessato Team
Bad customer service
Bad customer service - almost no communication except when they take your order and your VISA card.
CAUTION - Buyer beware.
23 de agosto de 2022
Avaliação não solicitada
Resposta da Gessato
Hi Steven, we are very flattered by the level of arrogance and entitlement.
Your order was placed on August 9th. Immediately after the order you have sent 4 emails to customer service and created a lot of confusion about the delivery address. We have responded to each of your emails in a matter of minutes and confirmed the shipping for August 12th to the address of your choice.
As per our communication we have issued you a full refund. We do not wish to do business with you.
All the best
Unique products, bad customer service
Gessato.com is a company that has interesting, unique design ideas and also sells a variety of home and personal goods, However, their customer service and communication stinks. I recently received an order from Gessato that contained the wrong item, which I promptly returned using their pre-paid label. It's been over a month and I have not received my refund despite repeated emails and online chats attempts to contact them, which have been completely unsuccessful. I filed a Better Business Bureau complaint and learned I'm not alone - BBB has multiple similar complaints from customers being completely ignored by the company after receiving incorrect items or no items at all. Buyer beware!
18 de janeiro de 2022
Avaliação não solicitada
Resposta da Gessato
We are very sorry to hear of your disappointment, Rebecca.
Unfortunately the ongoing pandemic and the consequential disruption of the supply chain caused a lot of complications in many areas of our operation including order fulfillment and customer service.
A full refund has been issued to your account. We sincerely apologize for any inconvenience we may have caused.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.