getinflow.io Avaliações 

117
•
O TrustScore é 2.5 de um total de 5

2,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

This app has done miracles to my struggling areas due to ADHD. A perfect mix of evidence based facts, lectures, practices, a community chat, live sessions with the tool pomodoros and opportunity to... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Inflow are dishonest and thieve your money. I cancelled the subscription before the advised time and they continued to take a $139 annual subscription out. I have emailed inflow about 4 times for a... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

My subscription renewed after the free trial which I thought was cancelled, I see the transaction and emailed straight away. I did not use it only once and will not use it again. I cannot afford this... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

This app has been a total game-changer for me. The combination of body doubling, insightful lessons, and AI suggestions has finally given me the structure I was missing. It doesn’t just help me get th... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Programa de bem-estar

Escrito pela empresa

Inflow is designed by people with ADHD, for people with ADHD. We’re not a glorified pomodoro timer or calendar. We’re a science-based digital program, here to help you manage your ADHD/ADD. Do you struggle with focus? Organization? Procrastination? What about attention, hyperactivity, and anxiety? Is your calendar, planner, habit tracker, or timer still not helping you organize or get things done? Is your to do list just not cutting it? Your ADHD/ADD diagnosis doesn’t have to hold you back. Inflow can help.


Informações de contato

2,7

Ruim

O TrustScore é 2.5 de um total de 5

117 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

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2,7

Todas as avaliações

(117)

39 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Follow up to my previous review

Follow up to my previous review - this company per their support team was unable to locate my account details to refund me as per their refund policy. I had to dispute that charge and receive a refund through my bank. Despite my emailing them asking for the refund, they then charged me yet again, and again a chain of emails telling me they couldn’t find my information to refund or stop this. I had to place another dispute with my bank, which after months my bank comes back and was unable to successfully recover my funds. I had to place a stop charge on my account for them to stop charging me. I provided them with every single piece of information possible without giving them the entirety of my banking information which no one should ever do. Please think twice before subscribing, as i was not refunded as per their policy, they refused to help, citing that they couldn’t find my information, stopped replying to my emails, and continued to charge me. I’m unsure why exactly my bank couldn’t get the money from the unauthorized additional charge that should never have happened, but i will continue to press until my funds are returned to me, and I am considering filing an official complaint if they cannot simply return the money that was taken without my consent.

Edit - to add re: their response - I gave them both my username and email address multiple times. I don’t recall their suggesting a charge-back; I had no choice BUT to submit a charge-back. My bank was able to recover funds for the first charge but came back months later unable to refund the other. Again, I gave them every possible piece of information INCLUDING username and emails. They couldn’t seem to find my account to refund or remove and kept charging it anyways, then told me they couldnt provide a refund until after the chargeback inquiry was completed, which it appears they denied, as my bank couldnt recover those funds.

I will be placing a complaint with the appropriate government channels. How is this not fraud? Theft?

I still don’t have my money returned, and they don’t seem to want to assist further in recovery. Scam.

16 de setembro de 2024
Avaliação não solicitada
logotipo da getinflow.io

Resposta da getinflow.io

Thank you for your follow-up. We sincerely apologize for the frustration you've experienced. We understand how distressing unauthorized charges can be, and we deeply regret that our inability to locate your account added to this stress.

I've requested your information via Trustpilot to personally investigate the email threads between you and our support team.
Our ability to identify accounts relies on specific information like email addresses and usernames. Without this, we unfortunately can't process refunds or stop recurring charges. We understand your reluctance to share sensitive banking information, which is the right approach for your security.

Unfortunately, our inability to identify your account prevented us from stopping the recurring payments. We sincerely apologize for this additional stress.

We suggested a chargeback through your bank as a last resort to ensure you wouldn't lose money when we couldn't locate your account in our system.

Again, we apologize for any distress caused and appreciate you bringing this to our attention.

Avaliado com 1 de um total de 5 estrelas

Do NOT give them your information

Horrendous to try get in touch with. No response to my emails after raising a refund request. $300+ AUD down and for nothing. Devastated is an understatement.

12 de setembro de 2024
Avaliação não solicitada
logotipo da getinflow.io

Resposta da getinflow.io

Hi Kayla, I've requested your account info via Trustpilot to investigate further. Please could I also confirm that you reached out to our support team at hello@getinflow.io? We generally respond to all queries within 24 hours Monday - Friday. Please do send us another email and/or share information via Trustpilot so that we can get to the bottom of this and get you a full refund as soon as possible.

Updated reply: Thanks for sharing your info Kayla. I have cancelled your subscription and issued you a full refund. You should have also been emailed a refund receipt confirming this.

Avaliado com 5 de um total de 5 estrelas

Game changer

I rarely post on Trustpilot but I wanted to pop on to share my experience of using the Inflow App. I have learned so much about myself in the first few days of using it. I am undiagnosed but pretty sure I have ADHD the more I learn about it the more convinced I am! Using the app helped me to have a lightbulb moment.. I have anxiety and it’s very much social anxiety, the app introduced me to RSD and so much of RSD fits me. I have found the structure of the app with lessons and reflection and hacks so useful and have already started to utilise some of the tips in my day to day life. I feel like I have so much more to learn and the app is going to be key in helping me understand and move forward with more confidence. Thank you again x

10 de setembro de 2024
Avaliação não solicitada
logotipo da getinflow.io

Resposta da getinflow.io

Wow, thank you so much for taking the time to share your experience with Inflow. It's amazing to hear how much you've learned about yourself in such a short time!
It's fantastic that you're already putting some of the tips from Inflow into practice. That's what it's all about - small, actionable steps that make a real difference in day-to-day life.

Thanks again for your kind words. They mean the world to us and motivate us to keep improving the app. Take care!

Avaliado com 5 de um total de 5 estrelas

Live coworking sessions are a game-changer

I really like the features offered by Inflow. The live coworking events have been an absolute game changer for me. I wish I had started them sooner. They are more than just co-working. The atmosphere is so supportive for us neurodiverse folks - everyone there "gets it." Helpful tips are sprinkled throughout the session. There is structure to help with focus and productivity, and also enough flexibility so it can be adjusted to meet my individual needs. The hosts are amazing and very responsive. I have learned so much, and can apply what I'm learning in real time.
It's set up to maximize accessibility. You can be on camera or off, use chat or not, join and leave when you need to, and use the sessions for whatever you need to work on, whether it's basic self-care, academic work, job searching, projects, or work tasks. No judging, just understanding and encouragement. It's made a huge difference in my life!

1 de setembro de 2024
Avaliação não solicitada
logotipo da getinflow.io

Resposta da getinflow.io

Thank you so much for this wonderful review Kim! We're absolutely thrilled to hear how much the coworking events have impacted your life. It's incredibly rewarding to know that we've created an environment where you feel understood and supported as a neurodiverse individual.

We put a lot of thought into balancing structure with flexibility, and it's fantastic to hear that this approach is working well for you. Callie and Jennica will be delighted to know their efforts are appreciated and making a real difference.

Thank you for being part of our community and for taking the time to share your experience. We're excited to continue supporting you on your journey!

Avaliado com 5 de um total de 5 estrelas

Inflow is more than an app

Inflow is more than an app. It's a community, a lifestyle; it's 1:1 and 1-to-many support for my ADHD. As someone who was diagnosed with ADHD as an adult, this app has been transformative. I love the psycho-education with the different modules to learn about some of the challenges that typically come with ADHD: time-management, rejection sensitivity dysphoria, burnout, procrastination, etc. But most of all, I LOVE the co-working sessions that helps me get stuff done via body-doubling. Sunday Set up with Callie is off-the-charts amazing. She also makes me laugh out loud with her sense of humor. I get so much planned for the week with her themed pomodoros: my appts, my meals, even time to tidy my home and reminders for self-care. Co-working during the week with Jennica has also been such a help to work on tasks I have been putting off, thus, helping with accountability. I even signed up for 1:1 coaching with Johannie. I love her! She helps me laser-focus on something I'm struggling with, such as applying for a grant, and even writes up what we talked about afterwards. It's such a steal when you think about how much you could spend on therapy (which unfortunately, I can't afford right now).

1 de setembro de 2024
Avaliação não solicitada
logotipo da getinflow.io

Resposta da getinflow.io

Thank you for this amazing feedback Lily! We're thrilled to hear how Inflow has become an integral part of your ADHD management.
It's great that you're finding value in our educational modules and co-working sessions. Callie and Jennica will be delighted to know their sessions are making such a difference for you.

Thank you for being part of our community. Your engagement and feedback help us continue to improve.

Avaliado com 1 de um total de 5 estrelas

It was promised that a reminder will be…

It was promised that a reminder will be send before the free trial ends and the payment starts. That was the reason i accepted and tried the app.
No notification was sent, and having major problems with managing money due to my adhd, i missed the deadline. Thanks for nothing.

29 de agosto de 2024
Avaliação não solicitada
logotipo da getinflow.io

Resposta da getinflow.io

Hi Luca, I'm so sorry to hear you didn't receive a reminder and were charged. Please contact our support team at hello@getinflow.io and they will investigate the issue and provide you with a full refund. Apologies again for any inconvenience.

Avaliado com 5 de um total de 5 estrelas

Great app for getting me organised and…

Great app for getting me organised and has some great strategies for helping cope with ADHD. The customer service is exceptional. Dealt with my queries promptly.

15 de agosto de 2024
Avaliação não solicitada
logotipo da getinflow.io

Resposta da getinflow.io

Thank you so much for your wonderful review Jayne! We’re thrilled to hear that Inflow has been helpful in getting you organized. It’s also great to know that our customer service team was able to help you.

Avaliado com 5 de um total de 5 estrelas

Inflow was and still is great for me as…

Inflow was and still is great for me as it allowed me to understand my ADHD WITHOUT the need for medication. Its use of CBT (cognitive behavioural therapy) definitely makes it stand out from all the other wellness apps out there. Their coaching feature is also amazing as it gives you 1-1 access with a real qualified coach who helps you not only understand your ADHD but also holds you accountable and works with you through your goals. Only “downside” I would give it is the coaching aspect is only available Monday-Friday and the coaches sometimes go on leave for a week or so at a time. They also can take a good few hours to reply. So nothing is instant but still worth it. I’d definitely recommend buying the annual subscription as it amounts to just under £200. Whereas the monthly is around £40.

13 de agosto de 2024
Avaliação não solicitada
logotipo da getinflow.io

Resposta da getinflow.io

Hey Aarash, thanks so much for your kind words. Great to hear you're finding it so helpful. If you have any additional feedback, feel free to contact us at hello@getinflow.io!

Avaliado com 1 de um total de 5 estrelas

Do not give them your payment…

Do not give them your payment information!

On July 31, I canceled my subscription before the trial period was over but was still charged $199. After emailing customer support, I was issued a refund.

It is now August 12 and Inflow has inexplicably reversed the refund and charged me $199 again!

I verified that my subscription was indeed cancelled by re-downloading the app and attempting to log in.

Since inflow doesn’t post a phone number, they are difficult to contact. Now I know why.

12 de agosto de 2024
Avaliação não solicitada
logotipo da getinflow.io

Resposta da getinflow.io

Thank you for bringing this to our attention. We take all customer concerns seriously and want to assure you that we'll get to the bottom of this issue.

I've requested more information about your case via Trustpilot. In the meantime, please feel free to reach out to us directly at hello@getinflow.io with your account details and mention this review. Our team will investigate the matter thoroughly and work to resolve it as quickly as possible.

We appreciate your patience.

Avaliado com 1 de um total de 5 estrelas

If the subscription had been monthly I…

If the subscription had been monthly I would have continued. But after reading recent reviews that there were problems with payment, I immediately closed the account.

20 de julho de 2024
Avaliação não solicitada
logotipo da getinflow.io

Resposta da getinflow.io

Hi Eva,

We're sorry to hear that you decided to close your account due to concerns about payment issues. We would like to assure you that we take these matters seriously and are committed to providing the best possible experience for our customers.

If you're interested in exploring a monthly subscription option or have any other questions or concerns, please don't hesitate to reach out to our support team at hello@getinflow.io. We would be more than happy to work with you to find a solution that meets your needs and help you get set up with a plan that works best for you.

Avaliado com 5 de um total de 5 estrelas

Worth every penny

I have used this app and the body doubling every week for about a year now. The live body doubling events are great and help me to GET STUFF DONE! And also be in a safe community of friendly and encouraging people who understand all the struggles which come with being neurodivergent... The hosts Jennica & Callie are also amazing and make the space so much more personable and inviting to be in. It is so worth the yearly price and it has got me through my degree... I honestly don't think I would have done it otherwise!!! The learning modules are also good, I did many of them a while ago, so have typically forgotten a lot of the content, so will have to look through some of them again... but I know some of the tips have... literally... changed my life :) Not an exaggeration!!!! Very happy customer here :)

5 de julho de 2024
Avaliação não solicitada
logotipo da getinflow.io

Resposta da getinflow.io

Mimi - thank you for your incredible review and for being a dedicated user of our app for the past year! We're thrilled to hear that our coworking events have been so helpful in keeping you productive and focused, especially as you worked towards completing your degree.

Jennica, Callie, and the entire team work hard to create an inviting atmosphere, and it means a lot to receive such positive feedback.

Thank you again for sharing your experience and being part of our community!

Avaliado com 5 de um total de 5 estrelas

I signed up for a free trial and I…

I signed up for a free trial and I really loved the app and the live events, but I couldn’t afford a subscription. I found out they offer a 50% off student discount so I signed up for that. I love the live events and recorded webinars. It is so nice to hear from educated people who really understand what people with ADHD go through and I am learning so much. Customer service is great. I forgot to cancel my free trial before I know about the discount, and they refunded me right away. They understand that people with ADHD forget to cancel things!

1 de maio de 2024
Avaliação não solicitada
logotipo da getinflow.io

Resposta da getinflow.io

Your support and kind words mean a lot to us, and we're grateful to have you as a member of our community! Please don't hesitate to reach out if there's anything else we can do to improve your experience or if you have any suggestions for future content.

Avaliado com 5 de um total de 5 estrelas

It was so nice to be in the company of…

It was so nice to be in the company of others with ADHD. It really helped me to focus on what I needed to do.

14 de junho de 2024
Avaliação não solicitada
logotipo da getinflow.io

Resposta da getinflow.io

We're so glad to hear that connecting with others in our ADHD community helped you focus on what's important to you. Thank you for sharing your experience with us. We look forward to continuing to support you!

Avaliado com 5 de um total de 5 estrelas

Education, Community, Coaching

Great education, community and coaching. I have done a lot of research and tried a lot of things for ADHD but consistently for about two years now Inflow has made the biggest impact. I recommend it a lit.

6 de junho de 2024
Avaliação não solicitada
logotipo da getinflow.io

Resposta da getinflow.io

We're thrilled to hear Inflow has been so helpful for you. Thank you for sharing your story and recommending us :)

Avaliado com 1 de um total de 5 estrelas

Waiting for a refund...

Waiting for a refund...
Same as many others... I cancelled my subscription in time, but they took my money anyway... Whereas I choose the mensual subscription In case I'd forgot to cancel(49,99€), they took me the annual subscription : 189€ !

Hope they will proceed to a refund quickly.

4 de junho de 2024
Avaliação não solicitada
logotipo da getinflow.io

Resposta da getinflow.io

We're sorry to hear about the issue with your subscription. To help us sort this out and process your refund, could you please send us the email address you used to sign up for Inflow? You can either share it via Trustpilot or drop us a line at hello@getinflow.io.

We'll look into this right away and make sure you receive your refund as soon as possible. Thanks for your patience

Avaliado com 1 de um total de 5 estrelas

AWFUL DO NOT USE

AWFUL DO NOT USE! Had 4 appointments no-show or cancel on me in only 3 days, they also charged me twice for an initial appt (which I still haven't been able to have) and made me do the intake form twice after citing that as a reason for cancelling an appointment. There is also no one to call, and no one responds to service emails. I've never experienced such awful service.

31 de maio de 2024
Avaliação não solicitada
logotipo da getinflow.io

Resposta da getinflow.io

EDIT: Unfortunately, we did not hear from you through Trustpilot but would still like to resolve this issue. Please contact us at clinicalops@getinflow.io so we can do this.

Hi John,

I'm really sorry to hear about your frustrating experience with our service. It's not the level of care and attention we aim to provide, and I completely understand your disappointment.
To help us investigate the situation further and make things right, we've requested some additional details from you via Trustpilot. If you could provide the information when you have a moment, we'll dive right in and work on resolving the issues you've encountered.

Avaliado com 5 de um total de 5 estrelas

Amazing body doubling sessions

The live events (body doubling sessions called co-working and focus rooms) are amazing and have changed my life. They are more tailored to specific ADHD needs than any other virtual co-working service I've found (for example, you can come and go without scheduling in advance, it's a large group not 1:1 so no awkwardness, the facilitators have ADHD and they and peers put in relevant tips in the chat). They're a bit hidden in the app so it's unfortunate I think a lot of people trial the app but never find them. Also note that the free trial tells you that the price will be close to $200/year after, but that includes a text coaching service (which I did not personally find very helpful), but if you go into the Apple subscriptions, you can find a $96 option that gives you access to the live sessions and everything else on the app.

30 de maio de 2024
Avaliação não solicitada
logotipo da getinflow.io

Resposta da getinflow.io

Thanks for the awesome review and for sharing your experience with our live events! It's so rewarding to hear that the body doubling sessions, co-working, and focus rooms have had such a positive impact on your life.

We really appreciate your feedback about the visibility of these events within the app. We're always looking for ways to improve, and we'll definitely consider your suggestion to make these features easier to discover.

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