GET IT FIXED LTD Avaliações 

This company is a total rip off. I sent an item to this company to repair, cost me £200. The item was returned to me and the item would still not work. This company did not respond to any emails, would not answer any calls. Complete scam - avoid at all costs.

Clear and frequent communication made me feel confident my beloved Evoke radio was in good hands. A common fault apparently: the display stops functioning and even though the radio is on, it's impossible to programme.
I was kept informed along the way and it was returned safe and sound, working beautifully for a very reasonable price. I hope it gives me many more years now.
One slight niggle, the info display, whether showing time or programme details, is a little too near the top of the display box but I can live with that!

I'll start with the conclusion: I absolutely do not recommend anyone send anything to this company for repair. All of the negative reviews are 100% true and don't let any positive reviews sway you.

I sent my Marshall Kilburn in for repair end of May. The repair estimate was quick and seemed reasonable at £120 all in but the wording that worried me was "Once, unit has been serviced, we can test the other functions that the unit is coming with."

I imagined a case where they "repaired" it but found other faults which cost more to repair - I only suspected this after reading other reviews of similar cases. So I sent an email asking what would happen if this was the case. No reply. So I sent 4 follow up emails over the course of a month and phoned them twice a week over the same period. All with no response.

I then got an email from them that they were going to recycle my speaker! That was the last straw - I asked for my speaker to be returned and was slapped with a £38 handling and postage fee on top of the £28 inspection fee.

The £38 fee was not prominently displayed anywhere in the initial purchase and was buried in the T&Cs they attached AFTER I had already placed the order.

I really hope that people will read this before choosing to deal with this company. Please upvote for visibility.

After a flurry of text messages and emails badgering me to make a payment (that I've already made), I am now unable to get any form of update regarding the status of my amp 'repair'. Their system for raising a ticket is broken, text messages don't accept replies and even calling them was met with a vague "I'll pass your query on". Right now, it feels like a scam and I'm feeling more than a little silly for falling for it.

No-one pickup the support phone. They haven't returned refund nor returned the device for Beyond Economical Repair device. Very poor.

Constant contact with every procedure and finance before the next stage was completed, I am very pleased with the outcome and having a 3 year warranty after the repair was completed, very nice people and service, I would use them again in the future.

GetItFixed provided excellent service throughout, keeping me informed of the repair at all stages. I now have my radio/CD player back and am delighted to have it working again. It is good to know that there are companies like GetItFixed that believe in repairing things rather than throwing them away.

It’s great to find a company that can repair items, rather than having to replace! They did a great job replacing the screen on my Ruark R2.

Dealt with so promptly and they even answered the phone which is novel these days. My beloved Bose wave CD player has been playing up for ages but they’ve sorted it and it seems like new again. Postage paid by them up front when player sent to them and then return included in repair cost which is fair enough.

Fantastic service - will defo use again. Great communications and super fast repair. Thank you

Very friendly service, easy to navigate their systems, any Q’s just ask, repaired my Bose PS48 Sub Woofer powered system, just put it back together, and working perfectly, so a big thank you to Get it Fixed

Kind regards
Alan

I have sent my CD player to get the disc draw fixed. It was still playing CDs. When it came back it was no-longer able to play CDs. GetItFixed said to return it which I did 2months ago. i've had no response to calls or emails. No CD player and £150 out of pocket.

I spent 3 months with emails to sennheiser and got nowhere.
I then contacted get it fixed and it was fixed in about a week
Sennheiser Ambeo max soundbar.

I wish I had read the reviews carefully before sending them my speaker. This scam has cost me £116. I received an initial quote of £168 including VAT for the repairs, based on my description of the fault. I sent the speaker with a prepaid label they provided - nice. They received the item and kept pushing for an extra fee for expedited diagnosis (mind, not repair!), denied. They diagnosed the issue and confirmed the quote BUT the amount I had to pay included at that point £12 postage (okay) and £26 handling (?): total £206. No choice, I paid and they went ahead with the repair. A couple of weeks later and I received a “Repair Failed” message. Apparently, there is another unrepairable fault and that’s it: I have the choice to “recycle” the unit (yeah right, even in parts, the unit is worth more than the repair costs..) or to have it sent back. In order to get my unit back, I had to pay £28 service charge, £38 postage and handling, £50 unrecoverable parts. Just unlucky? Read the many other reviews of customers with exactly the same experience, no matter the product. Mine was a NAIM Mu-So. Hope I can save some customers from them with this review.

Beware of the handling and postage fees. They eventually fixed my earbuds, initially coming back not working at all. Warranty system to be fair is pretty organised.

They were easy to find from a search and the website UX was straightforward to use. I felt reassured with their knowledge and experience to fix my phone. I sent a photo and got a quote, paid and sent my phone. They kept me updated and tested the phone and advised a new battery. Very reasonable price. Sent back and all good!

Repairs were very efficiently carried out on my Luxman Tuner Amplifier, to a very high standard, I was told it would take about 8-10 weeks to carry out my repair, at the time, know one expected all the problems in the Gulf, this did not impact too much. So all things considered I am very pleased with the result I would not hesitate to recommend them to anyone in the future. my reference no is WO-010280.
Colin Moyes

These are absolutely awesome, repaired sub pcb. Which is now working perfectly. Reasonable prices too. Thank you Guy's

A very responsive and helpful service. Overall, a positive experience and I am likely to use again.
They repaired my Onkyo amplifier, a relatively older model, probably difficult to source replacement pieces.

They went out of their way to get an issue solved. Good communication. Would totally recommend!