Kanda 

Resposta de Kanda

Atualizado em 18 de fev. de 2024

Hey Jamie,

Thank you for sharing your experience, although it seems there might be a misunderstanding here.

Just to clarify, Kanda operates as a platform facilitating credit applications through various lenders. We provide a service to connect customers with potential lenders, but ultimately, the lending decision rests with the individual lenders themselves.

We understand your frustration if you were provisionally approved and then declined after a hard credit check. However, it's essential to note that this outcome can occur due to various factors that may come to light during the thorough assessment process conducted by the lender.

While we strive for a positive experience for all our users, we want to emphasize that this situation isn't unique to Kanda. It's a standard practice across the industry, as lenders need to ensure responsible lending practices and assess each application thoroughly.

It's regrettable that your experience didn't meet your expectations, and we sincerely apologize for any inconvenience caused. We value your feedback and will use it to continue improving our services.

We'd like to reassure you and others that, overall, our panel of lenders approves over 80% of applications. However, it's important to note that not all customers can be approved for credit due to various factors. Nevertheless, we always do our best to assist our customers in securing financing.

Additionally, we're proud to mention that we return a financing decision within 5 minutes, ensuring a swift process for our users. Furthermore, we've successfully financed over 10,000 applications through our platform, demonstrating our commitment to providing accessible financial solutions.

Thank you for your understanding. If you have any further questions or concerns, please don't hesitate to reach out to us directly.

Best regards,
Kanda

Resposta de Kanda

8 de jan. de 2024

Hey Joe, we're sorry about your experience. Unfortunately, it was not Kanda who enforced this change on yourself.

The lender behind your application had ceased working with Kanda and we therefore had no choice but to ask you to move to a new lender. Unfortunately, the new lender wasn't able to approve you for the same product which has caused this issue.

This is a highly unusual situation to have happened but I appreciate that it has negatively affected you.

Regards
Kanda

Resposta de Kanda

Atualizado em 9 de abr. de 2024

Hey Ellie

Although this review is fake I wanted to respond directly since Trustpilot won't remove it.

The company Ellie is referring to in her review has now gone out of business for acting fraudulently. Kanda held payments and kicked them off the platform to avoid harming customers which we did successfully.

All the best
Kanda