Novawave Avaliações 118

I called customer service # and let them know i have`nt received item 1 Day after ordering and wanted to cancel order the person wouldn`t even give me their name , and told me i would have to pay return shipping, as i let them know i could just refuse delivery,and they stated it would give me NO credit because the receiving department would`nt know what customer the product was charged to .
Very Disatisfied with this Company and would Never Recommend to anyone.

I ordered this device on Jul 26th. I canceled via email just minutes later but here it is Aug 8th and it's in my mailbox. I had canceled within minutes of ordering after I read many of the reviews. Of course they don't send a order confirmation so I don't know the order number. They may say they have a 30 day return policy but I can't find it. I did call 866-335-1612 and left a message. I'm not optimistic of getting a straight answer or a quick response or immediate return on my credit card. Beware of this company. Glenn B

I DID NOT order this. The first I ever heard of this was when I received an email that I was charged $121 for three of these "antennas." I have cable, wifi, and rabbit ears for emergencies. When I got the email a few weeks ago, I thought it was another one of those scams that WANTS YOU to buy something or give personal info. I just saved the email just in case. Then this joke of an antenna arrived today. A piece of plastic with a skinny wire attached. I have contacted Paypal to dispute the charge. I hope they can resolve the issue. It boggles my mind to think how someone got my paypal info to scam this purchase. Maybe when I actually ordered something else.

I ordered the product that sells for over a hundred dollars instead i have this dinky square thing that sells for 39.00 elsewhere plus what i ordered was round and easy to use i already have two pieces of s--- and now a third one that is suppose to be 100.00 that was for 50.00/ another bunch of scam thank you.

Why are people such suckers?
Its just a cheap antenna!
go to Walmart!

I have never heard of this company and I never ordered anything from them. I do not use an antenna for my TV. The only way I found out about this is I saw it on my bank account as being charged for two different charges which I had no idea what they were until I received the package today and that’s when I realized that that’s what these charges were for, some kind of stupid antenna and signal booster that I did not order, never heard of this company and have no idea how they got my information. I have contested this with my bank to refund me my money. The law says that if somebody send you something that you did not order or did not buy then you do not owe them for that product and you get to keep it. I really don’t want to keep it, but I sure had not going to pay to send it back to you . I didn’t order it. I don’t want it and if you want it back you better send me a prepaid label.

I should have read reviews on Novawave before ordering, as it would have saved me a lot of money and trouble. They charged a shipping charged even though their ad said Free Shipping. I received a response to me email to customer service request for a refund, stating "they would look into the specifics...I may need a bit of time." After 18 days, I tried to cancel online 4 times, but it stated invalid order number, or verification expired, or timed out, and then just would not allow me to select "Submit." So I emailed them again to cancel and refund the $94.93 for the antenna, amplifier, & life-time warranty, plus shipping with no response. Then I received the product, and again could not request Return and Refund online. So I tried to email and it was rejected "mailer-daemon" as "address could not be found." Obviously, they are not a reputable company., to say the least.

this place took my money provided a tracking number that doesnt work with any courier service and says to get my money I need to return a product that was never shipped.

I have sent numerous messages to Novaware both by email and the messaging app to cancel my purchase. Novaware email server does not accept emails. The Novaware team has not responded to messages sent to them via their app. Without any responses to messages I suspect that Novaware is one expensive scam. According to their coverage app my area is not covered by transmission towers. Be aware stay away from Novaware.

My first contact with Tanscata LLC (Novawave) was June 30, 2024 to make purchases with the understanding from their site that the delivery may take 3 to 9 days. On July 10, 2024, I called the Seller and the agent stated that it would take yet another 3 to 9 days for delivery. I stated that I would contest the order. Their telephone number shows as “Regal Law Offices,” not Tanscata LLC or NovaWave. I also called the telephone number they list with BBB but that number has a looped message stating “no agent available at this time.” I had two transactions that totaled $84.00. They are listed as Tanscata LLC with PayPal and sell several products with different names. I made my dispute through Paypal and seek to get my refunds.

What a rip off. Did not even receive the 2 antennas and the 2 amplifiers I ordered. ( order # 1604370, 1604372) I I bought this on June 26. Been in contact with them twice. Can not get a tracking #. DO NOT get suckered like I did

Did not order - yet you illegally sent it. It says free shipping then charges $10 to ship.
Read the reviews - it does not work and is a SCAM!!!

I have been trying to reach them for 4 days now to get the correct address to return this items that don't work at all this company is one big JOKE

Standard response (automated)

Victor (CustomerSupport)
May 31, 2024, 00:09 GMT+3

Hello,

Thank you for contacting us

We accept VISA, Mastercard, AMEX, Discover, American Express. You may use Paypal to pay for the orders. However, debit cards are not accepted.

If there is anything else we can help you with - let us know!


Victor (CustomerSupport)
May 31, 2024, 00:02 GMT+3

Hey again,

I just got a response from the warehouse regarding your order and was informed that it has already been packed and dispatched for shipping, so, unfortunately, cancellation is no longer possible.

On the other hand, there is absolutely nothing to worry about, as you’ll have 30 days to return the items after receiving them. During this time we really encourage you to give our products a chance and try them out to see if these products are a great fit for you. And if you still decide to return them - not a problem, just contact us again and we’ll help you every step of the way.

To show our appreciation and apologise for the inconvenience caused, I’d like to send you an extended warranty slip absolutely free of charge. This would act as an extra protection for all the items you purchased and double the duration of any warranties you might have ordered already. Let me know if that works for you and I'll send it right away!

If you need any other help - feel free to contact us again!

Victor (CustomerSupport)
May 30, 2024, 22:57 GMT+3

Hello,

Thank you for contacting us. We're really sorry to hear that or product did not match your expectations.

In order to process a return, could you please send us the following information by replying to this email:

Photo of the entire order, including the packaging.
Your full name.
Order ID or the email address that was used when making the purchase.

If you have any additional information or feedback regarding the reason you want to return the items, please let us know. It will really help us improve our products.

Once we receive this information we’ll be able to assist you right away :)

We’re looking forward to your reply!


Victor (CustomerSupport)
May 30, 2024, 22:12 GMT+3

Hello,

Thank you for contacting us!

I’m sorry to hear that you want to cancel your purchase. Most of the orders are processed within an hour after confirmation to provide quick and efficient delivery. However, I’ll contact our warehouse right away to see if a cancellation is still possible and get back to you as soon as I get a reply

We really appreciate your patience!

I’ve owned the NOVAWAVE for three years now, I have no complaints. It brought 33 channels in, except CBS for some reason. The antenna would not work on my big TV, perhaps it’s because I can’t place it where I have it now.
I’m perfectly contend with what I receive. Just wished the cable would be longer.

I purchased three Novawave antennas in April, 2023. i discovered that there were no television towers in the area so the antennas wouldn't work. I contacted Novawave regarding a refund. It took more than two weeks for someone to get back to me. Initially they offered me a 50% refund and I could keep the antennas( that i couldn't use) Finally I got a mailing label. I mailed them back May 10 Still no refund on July 10,2023. Have attempted numerous times to email with this concern but then customer service email gets a "There was a problem message" and the" refunds and returns" page doesn't work. I will have to contest this charge with my credit card company

I have tried my new novawave antenna out for 4 days and it barely picks up any stations that are less than 75 miles away!! Customer service WILL NOT respond!! I hoped it would get better reception than the less expensive one I have used for years!! Am returning today and expect a full refund!! I will contact the BBB and social media about this useless product!! I am receiving a refund from this company afterall! Thank you!

This company is a total scam!!! DO NOT PURCHASE THIS CRAP!! The so called Novawave's Customer Service Team phone # does not work to request a return label per their refund policy. You only get computer generated emails and no response to voice mails. I only had the order address which was 900 Island Dr, Redwood City. I was not about to use that so that they could charge me again for an order they would claim I authorized. I only received an email from Novawave because I posted a negative review with Trustpilot Reviews, warning people not to purchase this product. Novawave definitely has no intention of being contacted by the consumer or refunding your money. Once again, DO NOT PURCHASE THIS PIECE OF CRAP, IT DOES NOT WORK AS ADVERTISED. You get the same result from a much less expensive antenna. Believe me, 1 star is being way too generous but you can't leave a review without checking off at least 1 star. Thank you.

Received yesterday and it does not work. I just keep using Spectrum.
How do I get my refund as an unsatisfied customer

It's not working for me I ben trying for 2 days now