I needed some assistance to get one of our company directors set up on the Penfold Platform, when I rang to speak with someie, i had hardly any need to wait fir the call to be answered. Tashna took m... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
So easy to control my pension. I was paying a large % fee to an IFA who wasn’t doing a lot, so decided to go it alone as I work in financial services. The % fee has dropped considerably and controllin... Ver mais
A empresa respondeu
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... Ver mais
A empresa respondeu
Penfold have literally done everything for me. You've made the whole process run smoothly and efficiently. Well done
A empresa respondeu
Detalhes da empresa
- Fundo de pensão
- Instituição Financeira
- Serviços de Investimentos
- Central dos Aposentados e Pensionistas
- Planos de Previdência Privada
Sobre Penfold
Escrito pela empresa
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Informações de contato
The Ministry, 79-81 Borough Rd, SE1 1DN, London, Reino Unido
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4,6
Excelente
2 mil avaliações
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I have money in penfold and I don't…
I have money in penfold and I don't know how much is in penfold and I am not working at the moment
14 de março de 2026
Resposta da Penfold
Hello Simon,
Thank you for your review! We’re glad you’re saving with Penfold.
Our team has reached out to help you check your balance, but if you need anything else in the meantime, we’re always here to help.
Best,
Penfold
Resposta da Penfold
Hello Avneet,
Thanks so much! We’re really pleased to hear you’ve found our team friendly and helpful.
Best,
Penfold
rapid response
27 de março de 2026
Avaliação não solicitada
Resposta da Penfold
Hello Mariana,
Thank you for your review! We’re glad our quick responses have made a positive impression.
Best,
Penfold
Resposta da Penfold
Hello,
Thank you for your review! We’re glad to hear you’ve had a great experience with us.
Best,
Penfold
I am extremely dissatisfied with my…
I am extremely dissatisfied with my experience with Penfold.
I opened an account in January and requested pension transfers, but cancelled these requests within a few days and also asked for my account to be closed. At the time, there were no funds in the account, so I reasonably believed everything had been stopped and closed correctly.
To my shock, I later discovered that my pension had still been transferred to Penfold despite my cancellation. After contacting them, my account was reactivated, only for me to find that some of my money now appears to be missing.
This is completely unacceptable. The lack of communication, failure to act on a cancellation request, and the unexplained discrepancy in my funds is deeply concerning. I have been left confused, stressed, and with little confidence in how my pension has been handled.
I expect full transparency and a proper investigation into what has happened to my money. Until this is resolved, I would strongly caution others before trusting Penfold with their pension.
19 de março de 2026
Avaliação não solicitada
Resposta da Penfold
Hello Gift,
Thank you for taking the time to share your experience, and we’re very sorry to hear about the situation you’ve described.
This is not the level of service we aim to provide, and we completely understand how concerning and frustrating this must feel. We sincerely apologise for the confusion and distress caused, particularly around your cancellation request and the subsequent transfer.
We are taking this very seriously and have already begun a full investigation into what happened. Our team will be in direct contact with you to provide a clear explanation and to ensure this is resolved properly.
In the meantime, please be assured that we are committed to putting things right and supporting you throughout this process.
Thank you again for bringing this to our attention.
Best,
Penfold
Gertrud from penfold is so professional…
Gertrud from penfold is so professional and helpful, really went above and beyond to ensure my query was resolved and communicated effectively. She deserves a pay rise
17 de março de 2026
Avaliação não solicitada
Resposta da Penfold
Hello Temi,
Thank you for your kind words! We’re thrilled to hear Gertrud went above and beyond - we’ll be sure to pass on your feedback.
Best,
Penfold
Upload of Report
Tashna quickly come back to me with all the information I needed to upload the file.
19 de março de 2026
Avaliação não solicitada
Resposta da Penfold
Hello Linda,
Thanks for your review! We’re glad Tashna could get you the information you needed quickly.
Best,
Penfold
Outstanding Customer Support / Service
Had a problem due to a 3rd party issue so I eventually called Penfold support seeking help. The first person I spoke to, Anelle, was absolutely brilliant.
This took some while to resolve but Anelle remained with me through the entire process; she was proactive, professional and honestly provided some of the best customer service I have ever received.
If Penfold invest my money as well as they provide customer support, I'll probably have a very happy retirement.
6 de março de 2026
Avaliação não solicitada
Resposta da Penfold
Hello Mr. E
Thank you for sharing your experience! We’re so pleased Anelle was able to support you throughout and provide such high-quality service - we’ll make sure she sees your kind words.
Best,
Penfold
The service I received was excellent…
The service I received was excellent from start to finish. Everything was explained in a clear and simple way, and I felt supported throughout the whole process. Thank you especially to Anelle for being so helpful and patient!
20 de março de 2026
Avaliação não solicitada
Resposta da Penfold
Hello Phaewphan,
Thank you for such lovely feedback! We’re especially happy to hear Anelle made the process clear and supportive - we’ll pass this on to her.
Best,
Penfold
The team responds quickly.
18 de março de 2026
Avaliação não solicitada
Resposta da Penfold
Hello Joseph,
Thank you! We’re pleased our team’s responsiveness has made a positive impression.
Best,
Penfold
Resposta da Penfold
Hello Patel,
Thanks for your review! We’re glad to hear everything is going well.
Best,
Penfold
Penfold customer service is easy to…
Penfold customer service is easy to reach, they are extremely efficient and professional. They are miles above the general experience I have (mostly outside this sector). A joy to work with so far.
17 de março de 2026
Avaliação não solicitada
Resposta da Penfold
Hello Maris,
Thank you so much for your feedback! It means a lot to hear we stand out, and we’re glad you’re enjoying the experience so far.
Best,
Penfold
Sunteți operativi
16 de março de 2026
Resposta da Penfold
Hello Florica,
Thank you for your positive feedback!
Best,
Penfold
Excellent support
Excellent support from Humayun. Clear explanations, quick resolution, and very professional throughout. Made the director pension conversion process straightforward. Highly recommended.
2 de março de 2026
Avaliação não solicitada
Resposta da Penfold
Hello Koji,
Thank you for your kind words! We’re glad Humayun could make the process clear and straightforward for you - we’ll be sure to share your feedback with him.
Best,
Penfold
Resposta da Penfold
Hello Mark,
Great to hear your transfer went smoothly! Thanks for choosing Penfold.
Best,
Penfold
Great service
I haven’t been with Penfold very long but have always found them very helpful with excellent communication and if I have a question or query they always reply back quickly. The level of customer service so far has been excellent and I hope to stay with them
For many years to come.
15 de março de 2026
Resposta da Penfold
Hello Adam,
Thanks so much for your thoughtful feedback! We’re really pleased to hear you’ve had such a positive experience so far, and we look forward to supporting you for many years to come.
Best,
Penfold
pension query
Had a query with my account that was sorted very professionally and quickly by Stiina
9 de março de 2026
Avaliação não solicitada
Resposta da Penfold
Hello David,
Thank you for your review! We’ll be sure to pass your kind words on to Stiina - she’ll be delighted to hear this.
Best,
Penfold
Help with my issue and resolved it…
Help with my issue and resolved it within a day of me getting in contact
13 de março de 2026
Avaliação não solicitada
Resposta da Penfold
Hello Kyle,
Thanks for your feedback! We’re pleased we could resolve your issue quickly and get everything sorted within a day.
Best,
Penfold
HR Europe
High level of service and responsiveness in our requests. I recommend.
13 de março de 2026
Avaliação não solicitada
Resposta da Penfold
Hello HR Europe,
Thank you for your kind words! We’re really glad to hear you’ve had a great experience with our responsiveness and service.
Best,
Penfold
Good Service
10 de março de 2026
Avaliação não solicitada
Resposta da Penfold
Hi Janet,
Thank you for taking the time to leave a review. We’re pleased the service met your expectations.
Best,
Penfold Team
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