Penfold Avaliações 2.142

Super easy to set up our account. When we hit our first internal issue Penfold was easy to contact and resolved the problem within minutes. Hassle free solution to employer pension scheme.

Their returns are very good considering the state of world economies. the website is very intuitive and one of the best I have used.

Easy and pleasant

Excellent customer assistance when needed.

I had a query about pension re-enrolment and declaration of compliance and I was amazed at the quick response from Penfold. I received a full explanation and was made to feel completely reassured. I think Penfold really go above and beyond from a customer service perspective

Pensions made human. Great app, simple to follow updates and instructions. Rapid resolution to queries.

Friendly staff

Customer service was exceptionally helpful and addressed my query fully and quickly.

Extremely helpful, and easy to follow (I left the chat to do other work, and received the next message in an email, with an easy link back to the chat. And both my queries were dealt with efficiently, and to resolution.

Transparent and clear, pension transferred with relative ease. Great app that makes it easy to track performance.

As a new joiner, I encountered a few challenges in setting up my account. Thanks to the assistant and support of Sumeyye, a staff of Penfold who responded swiftly and managed all my expectations smoothly.

Really responsive customer service and clear directions about what I needed to do to resolve my issue.

I've had great service and communication from Penfold but unfortunately they have fallen at the last hurdle. I want my pension paid into my WISE bank account, which has a UK address, bank account number and sort code but they won't pay into a WISE bank account???
So unfortunately all the good work in the past has been for nothing. So at the moment l'm in the process of arranging a transfer to another pension company who will happily pay my pension into my WISE account.

Humayan resolved my file upload issue quickly and efficiently

Quick transfer of my older pension into Penfold. Easy to use

Very good point and I’m sure you can find some good advice

I was with Penfold for over a year, the website application is fairly intuitive but eventually decided to transfer out.

The transfer experience was very bad. I made my transfer out application in late October 2025 and it didn't complete until late February 2026. After hearing nothing for over a month, I contacted them in early-mid December to ask on the status. They told me they required me to fill out an additional form because I was transferring to AJ Bell Dodl who apparently needed further checks because they weren't someone they transferred to frequently. I was pretty surprised considering how big AJ Bell are. The delay wasn't on AJ Bell Dodl's side.

So instead of proactively asking me to fill out the forms, I had to chase up on them myself which was disappointing. After filling out additional forms, they went silent again and I had to chase up several more times just to get the transfer out completed.

4 months to transfer out a pension is crazy considering it wasn't in-specie and simply required them to sell funds on their side and transfer cash across.

Very easy to deal with and helped bring multiple pensions into one pot. Their investments are doing well and performing. Most things can be done via the app such as increase my workplace contributions.

Nice and simple App and helpful staff who actually respond quickly to emails and even pick up the phone, which is a rarity nowadays!