I needed some assistance to get one of our company directors set up on the Penfold Platform, when I rang to speak with someie, i had hardly any need to wait fir the call to be answered. Tashna took m... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
So easy to control my pension. I was paying a large % fee to an IFA who wasn’t doing a lot, so decided to go it alone as I work in financial services. The % fee has dropped considerably and controllin... Ver mais
A empresa respondeu
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... Ver mais
A empresa respondeu
Penfold pensions are a great company to have in control of my pension always quick to respond to my questions and great with communication and advice my resent withdrawal was smooth and effortless a... Ver mais
A empresa respondeu
Detalhes da empresa
- Fundo de pensão
- Instituição Financeira
- Serviços de Investimentos
- Central dos Aposentados e Pensionistas
- Planos de Previdência Privada
Sobre Penfold
Escrito pela empresa
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Informações de contato
The Ministry, 79-81 Borough Rd, SE1 1DN, London, Reino Unido
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4,6
Excelente
2 mil avaliações
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Nice and simple App and helpful staff…
Nice and simple App and helpful staff who actually respond quickly to emails and even pick up the phone, which is a rarity nowadays!
26 de fevereiro de 2026
Avaliação não solicitada
Resposta da Penfold
Hi Richard,
Thank you! We agree that being able to speak to a real person shouldn’t be rare. Glad the app and the team have both worked well for you.
Best,
Penfold Team
Resposta da Penfold
Hi Mr. R. Gipson,
That’s exactly what we aim for, thank you! We're glad it’s felt quick and straightforward.
Best,
Penfold
Quick, helpful response
Quick, helpful response from the team even when my Account Manager was on annual leave
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Penfold
Hi Ceilidh,
We’re glad you felt well looked after. Making sure there’s continuity of support is important to us.
Best,
Penfold Team
Quick & clear
Tashna from Penfold was great, gave very clear responses which were also very quick to come through.
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da Penfold
Hi Amit,
Thanks so much for sharing this. It’s great to know Tashna’s responses were both clear and quick. We’ll make sure she sees your feedback.
Best,
Penfold
Excellent and very helpful !!!!
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Penfold
Hi Sonam,
We truly appreciate the feedback. We're glad you found everything helpful.
Best,
Penfold Team
Very quick and easy would definitely…
Very quick and easy would definitely recomment
24 de fevereiro de 2026
Resposta da Penfold
Hi there,
We’re really pleased that everything was straightforward, and it means a lot that you’d recommend us.
Best,
Penfold
Transfer of old pension
Transfer of old pension - seamless and so quick. Very very impressed.
24 de fevereiro de 2026
Resposta da Penfold
Hi Ruth,
We’re delighted the process impressed you. Moving pensions should feel straightforward, so we’re glad it was smooth for you.
Best,
Penfold
You can't easily choose your investments, but their customer service is second to none. Very personal and personable.
They do get a reasonable rate of return, would like more choice in investment strategy.
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da Penfold
Hi there,
Thanks for sharing this. It’s great to hear you’ve found the team personal and supportive, and we value your thoughts around investment flexibility as we look at how we evolve our offering.
Best,
Penfold Team
My request was resolved quickly and…
My request was resolved quickly and easily. Gertrud was helpful and communicated clearly.
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da Penfold
Hi Kam,
Thanks for sharing this. It’s great to know Gertrud made the process straightforward. We’ll pass your message on to her.
Best,
Penfold Team
Resposta da Penfold
Hi there,
Thank you, that’s great to hear. Providing reliable options that people can feel comfortable with is important to us.
Best,
Penfold Team
Resposta da Penfold
Hi Debbie,
We’re glad that bringing your old pension across worked out well. Thanks for taking the time to share it with us.
Best,
Penfold
Easy to join up and access information
Easy to join up and access information. I get regular updates of payments and top ups. Really satisfied with Penfold.
5 de fevereiro de 2026
Resposta da Penfold
Hi Claire,
That’s lovely to hear! Thank you. We’re really pleased you’ve found it easy to get started and stay on top of your payments and top-ups.
Best,
Penfold
Natasha has been excellent all through…
Natasha has been excellent all through my experience I can't compliment her enough.prompt replies definitely five stars.
6 de fevereiro de 2026
Resposta da Penfold
Hi Sharon,
Thank you for the lovely review. We’re delighted that Natasha provided such excellent support. We’ll make sure she sees your message.
Best,
Penfold Team
Resposta da Penfold
Hi Christopher,
That’s great to hear. We always aim to keep communication open and consistent.
Best,
Penfold Team
Easy to transfer my nest pension to…
Easy to transfer my nest pension to them. They did all the work! Brilliant!
18 de fevereiro de 2026
Resposta da Penfold
Hi Glyn,
We're happy to hear your pension transfer was completed successfully. Thank you for taking the time to share your experience with us.
Best,
Penfold
Tribhuvani was very helpful and quickly…
Tribhuvani was very helpful and quickly resolved the issue.
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da Penfold
Hi Scott,
Thank you for the review! We’ll be sure to pass this on to Tribhuvani. We're delighted to have you with us.
Best,
Penfold Team
Was dealing with Ramz who was very…
Was dealing with Ramz who was very helpful and dealt with my enquiry very professionally.
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da Penfold
Hi Niamh,
Thank you for your positive feedback! We're happy to hear that our customer support team was able to resolve your query. We’ll make sure Ramz sees your kind words.
Best,
Penfold
Resposta da Penfold
Hi there,
That’s really kind of you, thank you. We’re so pleased you’ve had a great experience and truly appreciate the recommendation.
Best,
Penfold Team
Great for self-employed people
As a self employed person my wages are different from week to week and you can adjust the amount you put in by using the easy using app.
18 de fevereiro de 2026
Resposta da Penfold
Hi Duncan,
That’s great to hear! Thank you. Flexibility is important for self-employed people, so we’re really pleased the app makes it easy for you to adjust contributions.
Best,
Penfold Team
Resposta da Penfold
Hi Keith,
We’re delighted to hear that. Thank you for taking the time to leave a review.
Best,
Penfold
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