I ordered this years advent calendar and it arrived way before I expected and it already looks incredible! Im having a hard time waiting for December. Customer service is also second to none, the staf... Ver mais
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Great company and range of products. Have ordered from them a few times having no problem or issues with order or service received. Last week I ordered and purchased a christmas bundle clay kit, n... Ver mais
Ordered the 2026 advent calendar. Took a while to receive as they had a lot of orders for it but contacted the company, they replied straight away and it arrived the next day.
Sadly my ad ent calendar was not delivered as I was told, however really quickly Pottd have resent a new one. I’m now waiting hopefully that it gets delivered safely this time. Thank you for your quic... Ver mais
Detalhes da empresa
Escrito pela empresa
What began as a cosy lockdown project has grown into a creative community. Pott’d started as a way to swap doomscrolling and screen time for something a little more joyful. We found that working with air dry clay wasn’t just fun - it was grounding, creative, and surprisingly therapeutic. So we set out to share it. No studios. No stress. Just beautifully designed DIY kits packed with everything you need to get started, plus videos, tutorials, and a community that’s cheering you on every step of the way. Fast forward to today, and we’re proud to be helping thousands of people slow down, switch off, and get their hands messy with our bestselling air dry clay & pottery painting kits. Whether it's making home décor, personalised gifts, or just playing with a new hobby, we believe creativity should be easy, fun, and good for the soul. We now offer a range of beautifully packaged DIY kits – from candle-making and jewellery to ceramic painting – designed to make crafting simple and stress-free for beginners and seasoned makers alike. With a growing creative community, a podcast, and partnerships with mental health charities, our mission is simple: to help more people feel better through creativity. Let’s get crafting. ✨
Informações de contato
Reino Unido
- hello@getpottd.com
- getpottd.co.uk
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Wunderschöne Idee 😍 ich habe diese…
Wunderschöne Idee 😍 ich habe diese Tassen zum selbst bemalen als Geschenk bekommen und bin begeistert !
Rona from the customer service team…
Rona from the customer service team responded to my query within an hour and resolved the issue brilliantly. The Pott’d kit was great fun would recommend for a date night!
wonderful customer service
wonderful customer service, had an issue with delivery address and it was fixed immediately!
Pottery clay kit
I ordered a clay pottery kit and it’s amazing and worth every penny, the customer service is excellent also. You won’t be disappointed buying from here at all highly recommend
Great customer service
Had a problem with the gloss. Customer services sought a solution, tested the solution (VERY IMPRESSED that they thought to test it) and then sent out the solution which worked.
Brilliant service! So Amazing
Brilliant service! And really lovely gift ideas, I love doing them. Would definitely keep buying products from here❤️
Excellent product and service
Excellent product and service! Highly recommend
My package got lost in the post but I…
My package got lost in the post but I was able to contact support via email. They replied promptly and sent a new package along with a free gift.
Lovely experience and amazing customer service
Lovely experience. The team sorted out the issue with my paints quickly-I got alot more colors and a free gift which I loved painting as well!
Highly recommend!
The photo frame kits are fantastic - really well presented in the box with clear instructions. The actual contents of of the box are great too - containing everything you would need. A really fun gift for a couple and love the results - will definitely purchase again!
Clay kit and mug kits
ordered the clay kit, and paint your own mugs, such a fun idea and good for a date night or girls night! the paints in the mug kits where dried out but reached out to the customer service and Mads was very helpful and sorted the problem out straight away! Will definitely be purchasing from here again!
Great customer service
Great customer service and quality products. 100% buying from here again!!
Lovely ideas for valentines
Lovely ideas for valentines day but creative bonding sessions regardless. Had the heart shaped mugs, paint was good quality. The customer service is very attentive too. Will definitely buy again.
Ordered products on a 3 for 2 deal in…
Ordered products on a 3 for 2 deal in the new year, they sent completely the wrong products and terrible ones that couldn’t be gifted, as they were accessory packs which didn’t even include clay. Initially responded, asked me to send them back and as a gesture of good Will would replace with an upgraded product. Nothing has ever been sent to me, multiple emails sent chasing for an update which are being ignored. I imagine if you receive the advertised product they could be great, but I’ve spent a lot of money and time sending emails with no response. Would I use this company again, 100% no! I wish I read the reviews before ordering, which may have steered me to another company and not be out of pocket. Order number UK40347.

Resposta da Pott'd UK
Incredibly human and kind
Incredibly human and kind. Evidently run by real people who care about the things they create! Very generous and considerate in customer service also. In the age of automation, such interaction in a commerce context feel like finding gold at the bottom of The Thames. Can’t recommend enough in this regard!
They use EVRI don't bother purchase
UK46000
As soon as I paid I was informed that delivery would be made by EVRI I knew instantly that I wouldn't receive the product and unfortunately this is the case.
EVRI responds with automated responses. I'm so disappointed what a waste of money
Update. Potted handled my case exceptionally well excellent customer service. The fault was with EVRI. Potted even sent othe products as a good will gesture 10/10 for potted 2/10 for EVRI!!
Vanna

Resposta da Pott'd UK
Great customer service
I ordered a set from Pott'd that was beautifully packaged and designed. We started off having a few troubles with the kit, so I emailed and asked if this was usual and the customer service team were so helpful and generously sent us a replacement different style of paints for us to try, and were very kind to my mum about which she could choose. We will definitely re-use them in the future.
I had messed up an order
I had messed up an order, immediately it was changed over at no extra charge, i appreciate the effort and kindness that this company has provided
Highly recommend!
I had the paint a wine glass kit for my birthday & it was by far my best gift! I am very creative so this was such a fun present! Deffo recommend!
Pott’d gets a BIG YES from me!
I would recommend Pott’d to anyone looking for a good time! All the products I purchased were gorgeously packaged, and arrived on time.
I even emailed Pott’d personally during the time of my order, and they got back to me super fast regarding my request!
Super Packaging!
Super Products!
Super Company!
Would definitely buy again in the future!
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