SBK Avaliações 

310
•
O TrustScore é 2 de um total de 5

1,8

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Refusing to pay a winning settled bet live chat saying have credited when haven't taken losing bets from balance not paid winning bet. Live chat hopeless. Have been with company a few months and was h... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

AVOID like the plague. Within minutes of depositing £100, I receive an email saying my account has been suspended as someone at my address is noted as having a self exclusion. I like in a block of f... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Unstable - especially on Saturday afternoons. You deposit money and half an hour later, as the 3pm kick-offs approach, it’s impossible to log in and place your bets (“internal error” message display... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

So I signed up and instantly got a email saying I was ineligible for the sign up bonus, no reason why just said I couldn’t have it but they did say I could bet as normal, so no, I’ve gone back to sky... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviços Empresariais

Escrito pela empresa

SBK is a modern sports betting app that offers, on average, substantially better odds on the biggest sporting, political, and pop culture events vs. competing UK bookmakers.


Informações de contato

Infirmação importante

1,8

Ruim

O TrustScore é 2 de um total de 5

310 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,8

Todas as avaliações

(310)

95 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Joke of a company

Joke of a company. Placed a bet at £100 on a 6/4 bet builder consisting of 4 selections. All 4 selections won but they didn’t pay out as my bet was settled as ‘lost’ despite the fact it had won and when I disputed it to their customer support they waffled on and on saying its out of their hands yet it clearly wasn’t. In the end after weeks they give me my stake back instead of giving me the full returns of the bet 😂 just an all out scam of an organisation

19 de julho de 2026
Avaliação não solicitada
logotipo da SBK

Resposta da SBK

Hi There,

We sincerely apologise for the frustration and trouble regarding your bet settlement. We want to get this reviewed for you properly please reach out to us at support@getsbk.com so our support team can locate your details and look into this immediately.

Avaliado com 2 de um total de 5 estrelas

Opened account and placed £20 bet to…

Opened account and placed £20 bet to get £50 free bet. Shortly before horse race ran, email came through asking for verification. No problem as usually the case when opening a new bookmakers. 24 hours after and not even a reply to my email with documentation sent. Seems strange. Horse won and general email came through with bet stats for the day. No access to account so can’t go into live chat and no response in 24 hours on email. Not the best of starts

15/07 - I have replied multiple times promptly to below case numbers and over 48 hours haven’t had a reply.
63707290
63708987

14 de julho de 2026
Avaliação não solicitada
logotipo da SBK

Resposta da SBK

Hi Liam,

We're sorry to hear about your experience and apologise for the delay you've encountered. We understand this isn't the start you were expecting. Please contact our support team at support@getsbk.com if your issue hasn't already been resolved, and we'll be happy to look into it for you.

Avaliado com 3 de um total de 5 estrelas

No First Past The Post

Good enough to put a bet on but the app has a lot of issues when trying to place multiples and they're one of tje only bookmakers around that dont pay first past the post.

12 de julho de 2026
Avaliação não solicitada
logotipo da SBK

Resposta da SBK

Hi Chris,

Thanks for your feedback. We're sorry to hear you've experienced issues when placing multiples, and we appreciate you taking the time to let us know. We'll pass your comments on to the relevant team as we continue to improve the app.

Avaliado com 1 de um total de 5 estrelas

Do not use this gambling app,

Do not use this gambling app,
Advertisement states you bet £20 to receive the welcome bonus and I followed the steps betting on 2/1 and waited for the bonus to arrive - it never did and they’ve said our automatic system has decided your not eligible for the bonuses,

I’ve followed all the steps have no previous account and they’ve just decided not give me them and can’t tell me why

9 de julho de 2026
Avaliação não solicitada
logotipo da SBK

Resposta da SBK

Hi Reece,

We're sorry to hear you've had this experience. We understand how frustrating it is when a welcome offer doesn't go as expected. Please get in touch with our support team at support@getsbk.com and we'll be happy to look into this for you and answer any questions you may have.

Avaliado com 1 de um total de 5 estrelas

Made multiple withdrawals and still…

Made multiple withdrawals and still have no money being paid out. First withdrawal on the 4th July, another on the 7th. Multiple e-mails where they are looking into it. Deposits were quick, withdrawals another story. Really bad experience

4 de julho de 2026
Avaliação não solicitada
logotipo da SBK

Resposta da SBK

Hi Trevor,

We're sorry to hear about your experience and apologise for the frustration caused. Please contact our support team at support@getsbk.com so we can look into this for you and help resolve the issue as quickly as possible.

Avaliado com 1 de um total de 5 estrelas

Absolute awful

Absolute awful. They did a promotion week of £20 place bet...and £60 free bets. I signed up...deposited £20....ready to place a bet on England game...they said they needed verification first. Sent them my passport and proof of address...said takes hours to check documents. They say they have a phone number...phone number says permanently closed. I have asked for my £20 back...they said they cant send back until verified. Saying photo of my passport was wonky by 1mm. Please avoid at all costs. Scammers. Dont get sucked in to their promotions. You wont get money back. They are supposedly going into administration

28 de junho de 2026
Avaliação não solicitada
logotipo da SBK

Resposta da SBK

Hi there, We are very sorry for the frustrating experience. We want to look into this and get it resolved for you as quickly as possible.

Please contact us directly at support@getsbk.com with your account details so our team can assist you.

Avaliado com 1 de um total de 5 estrelas

Sign up offer not honoured

Promised a sign up bet, sent an email saying I wouldn't be eligible for it after I'd already placed the bet. Wouldn't explain why I wasn't eligible, wouldn't even throw a few free bets as an apology.

14 de junho de 2026
Avaliação não solicitada
logotipo da SBK

Resposta da SBK

Hi There,

We're sorry to hear you were disappointed with your experience.

We understand how frustrating it can be when you're expecting a sign-up offer and things don't go as anticipated. We'd like the opportunity to review this with you, so please contact us at suppost@getsbk.com and our team will be happy to take a closer look.

Avaliado com 1 de um total de 5 estrelas

This sportsbook is a joke

This sportsbook is a joke. They have horrible customer service. There respond time is awful, and then when you do get thru to them, they treat you like a dumb@ss. I was gonna refer my sister, told her about the new customer sign up bonus, so she did , and they emailed her and said they weren't honoring the promotion and they don't have to give her a reason! They are very rude, and act like your ruining they're day by contacting them. I would NOT RECOMMEND

13 de junho de 2026
Avaliação não solicitada
logotipo da SBK

Resposta da SBK

Hi There,

We're sorry to hear that your experience with SBK left you feeling this way.

We take feedback about both our customer service and promotional offers seriously, and we're disappointed to hear we didn't meet your expectations. We'd like the opportunity to review your concerns, so please contact us at suppost@getsbk.com and our team will be happy to take a closer look.

Avaliado com 1 de um total de 5 estrelas

Withdrawls are very late

Withdrawls are very late, while other apps almost instant. I withdrawn money yesterday, and today midday and still not processed. Betting £50 to get £10 fee bet app promo not working, the tracker of £50 is completed and new one started but they didn't credit the money, I have to keep contacting customer service, but still not sorted, my overall experience is bad with this app

15 de junho de 2026
Avaliação não solicitada
logotipo da SBK

Resposta da SBK

Hi There,

We're sorry to hear that your experience hasn't met expectations.

We understand your frustration regarding both your withdrawal and the promotional offer, especially after having to contact Customer Support multiple times. We'd like to take a closer look into this for you, so please get in touch with us at suppost@getsbk.com and our team will be happy to review your case.

Avaliado com 1 de um total de 5 estrelas

1 star is generous. There workers are shameful.

I really liked this site before all its updates. 3 times in the past month I’ve deposited twice in one night and another again tonight where they took the money from my bank and didn’t put it in the account over a €100 in the last 3 transactions , €75 tonight . 3 different bank accounts and I’m still dealing with this. Live chatted and there agents promised it was rejected and I got an email from Steven saying how it was basically my fault after there agents blaming my bank and that they rejected the funds . Stay far far far away from these lot , which is something I wouldn’t have said 6 months ago. I’ve to wait now about 6 days for them to email blaming me again and telling me the €75 is actually in my SBK account and not my bank. Absolute shameless . Wouldn’t mind after I deposited I got an email saying ‘’great news you’ve added a new payment method’’ absolute cowards of agents and all . Shameful site stay far far far far away. I’ll be taking my €75 and closing the account . And before you reply to this saying please contact support@ getsbk .com don’t bother. Your a scandalous site , my reference is 63585443(in email ) . Email me to make this right . Picked out a 5/2 shot last night that I really liked and it won so I’m not even down just the €75 it’s €262 I’m really down .

16/07/2026 , it’s happened again :)))))))) it’s ragebait at this stage.

3 de junho de 2026
Avaliação não solicitada
logotipo da SBK

Resposta da SBK

Hi There,

We're sorry to hear about your experience and can understand how frustrating this situation has been.

We appreciate you taking the time to share your feedback, and we'd like the opportunity to look into this further with you. Please reach out to us at suppost@getsbk.com and our team will be happy to review your case.

Avaliado com 1 de um total de 5 estrelas

Opened an account with the promo bet…

Opened an account with the promo bet £20 get £40.
Received an email welcoming me to the website then 1 minute later I received an email telling me that I won't be receiving the welcome bonus.
No explanation given! I suppose they don't like me for whatever reason. Great customer relations (NOT).
Classic case of false advertising as they didn't honour what they were advertising.

2 de junho de 2026
Avaliação não solicitada
logotipo da SBK

Resposta da SBK

Hi There,

We're sorry to hear you were disappointed with your experience.

We understand how frustrating it can be when you're expecting to receive a welcome offer and don't get the outcome you anticipated. We'd like to take a closer look at this for you, so please contact us at suppost@getsbk.com and we'll be happy to review your case.

Avaliado com 1 de um total de 5 estrelas

Thieves had my money stolen and locked…

Thieves had my money stolen and locked don’t believe their email support as you’ll just be told relevant department will get to you and then silence

30 de maio de 2026
Avaliação não solicitada
logotipo da SBK

Resposta da SBK

Hi,

Thank you for your review. We're sorry to hear about your experience and understand your frustration regarding the issues you've described.

We take concerns relating to account access and customer support seriously. Please contact our Customer Support team via email or live chat so we can look into this further for you.

Avaliado com 1 de um total de 5 estrelas

Should be a zero

Should be a zero. Scam. No bonus bets for deposits. Do not load money on there

23 de maio de 2026
Avaliação não solicitada
logotipo da SBK

Resposta da SBK

Hi,

Thank you for your review. We're sorry to hear that you feel this way and apologise for any disappointment regarding our promotions.

If you believe there has been an issue with a bonus offer or your account, please contact our Customer Support team via email or live chat, and we'll be happy to review this for you.

Avaliado com 1 de um total de 5 estrelas

What a mistaka to maka !!!!

Placed a bet this evening on a team ‘Atletico National’ ( International de Bogotá ).

They won 7-1 and the bet was marked as a loser.

Not easy to lodge a complaint, so will leave a review.

What on earth , team wins by 6 goals and marked as a loser!!!.

13 de maio de 2026
Avaliação não solicitada
logotipo da SBK

Resposta da SBK

We’re sorry to hear about your experience regarding your bet settlement and understand your frustration.

Please contact our support team at support@smarkets.com with your account details and the bet information so we can investigate this further for you.

Avaliado com 1 de um total de 5 estrelas

Abysmal company- no customer service…

Abysmal company- no customer service and quote one their many millions of terms and conditions not to pay anyone out. Avoid like the plague if you want fair betting. Deserve no stars.
Just about sums this lot up - I contacted them countless times but on the correct email address not the one in the reply where they can’t even spell support!!!!

6 de maio de 2026
Avaliação não solicitada
logotipo da SBK

Resposta da SBK

We’re sorry to hear about your experience and apologise for the frustration caused.

Please contact our support team at suppost@getsbk.com with your account details so we can review your concerns further.

Avaliado com 1 de um total de 5 estrelas

I used for about 2 months without a…

I used for about 2 months without a glitch and then they asked for proof of income etc and blocked my account until I did so I decided not to use them but then a lot of other sites started asking for the same so I thought they must have been ahead of the game so I got in contact and have sent over proof of income twice now and was told it’s in the right hands just to wait it’s now been 3 weeks without any acknowledgement which I find shocking. I’ve emailed asking for management to contact me and to just close my account shame as had a few great markets

3 de maio de 2026
Avaliação não solicitada
logotipo da SBK

Resposta da SBK

Hi There, thank you for your feedback, and we’re sorry to hear about your experience.

We understand how frustrating it must have been to submit the requested proof of income documents twice and then wait several weeks without any meaningful update. While these checks are part of our regulatory responsibilities, we are sorry you feel this way.

We’re sorry to hear that this has left you wanting to close your account, especially after you’d previously enjoyed using the platform and our markets.

Avaliado com 1 de um total de 5 estrelas

very slow withdrawals and extremely low…

very slow withdrawals and extremely low odds.
for example one horse was given 2/1 odds at betsbk but every other market was 11/1 . such a massive differential i have never seen. you dont get same day withdrawals here, slow old system even though sportsbook is not old which is weird

2 de maio de 2026
Avaliação não solicitada
logotipo da SBK

Resposta da SBK

Hi there, thank you for taking the time to leave your feedback.

We’re sorry to hear you were disappointed with both our withdrawal times and the pricing you experienced on certain markets. We understand how frustrating it can be when odds move significantly or appear unusually large.

SBK prices are driven by exchange market activity and available liquidity at the time, which means odds can fluctuate and vary depending on how much money is being matched within a market.

We also recognise that withdrawal speed is an important part of the customer experience, and we appreciate your feedback regarding the processing times you encountered.

Avaliado com 1 de um total de 5 estrelas

Avoid this site

Avoid this site. Very nice to get money but all sorts of tricks to not pay out.
You get email saying contact them but they do t reply for days at a time and different agent so he can play dumb

28 de abril de 2026
Avaliação não solicitada
logotipo da SBK

Resposta da SBK

Hi there, thank you for taking the time to leave your feedback.

We’re sorry to hear about your experience and that you felt communication did not meet your expectations. We understand how frustrating delays in responses can be, especially when you are seeking support.

Withdrawal requests are processed as standard through your account, and we recognise the importance of clear, timely and consistent communication throughout this process.

If you are experiencing delays or need an update, please contact us directly via live chat or email so our team can assist you as quickly as possible.

Avaliado com 1 de um total de 5 estrelas

False offers advertised

Directed to them by racing post advert. Offer of free bets when opening account and depositing and placing bets.
Then contacted to say no free bets will be given however you are welcome to deposit and place bets.
False advertising, and i have contacted racing post who i presently subscribe to for an explanation.

18 de abril de 2026
Avaliação não solicitada
logotipo da SBK

Resposta da SBK

Hi Colin,


Sorry to hear about your experience, and thank you for taking the time to share the details.

Please contact us on suppost@getsbk.com and the relevant team will be happy to help!

Avaliado com 1 de um total de 5 estrelas

Total trash, don't fulfill sign up offer

Total trash, promised a sign up bonus then when I'd joined and placed qualifying bet, sent email saying I wasn't allowed the bonus promised with zero explanation.......avoid there's plenty of more bookies out there don't waste your time with this lot

14 de abril de 2026
Avaliação não solicitada
logotipo da SBK

Resposta da SBK

Hi Dave,


Sorry to hear about your experience, and thank you for taking the time to share the details.

We apologies for the experience you had with us.

Please contact us on suppost@getsbk.com and the relevant team will be happy to help!

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