Refusing to pay a winning settled bet live chat saying have credited when haven't taken losing bets from balance not paid winning bet. Live chat hopeless. Have been with company a few months and was h... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
AVOID like the plague. Within minutes of depositing £100, I receive an email saying my account has been suspended as someone at my address is noted as having a self exclusion. I like in a block of f... Ver mais
A empresa respondeu
Unstable - especially on Saturday afternoons. You deposit money and half an hour later, as the 3pm kick-offs approach, it’s impossible to log in and place your bets (“internal error” message display... Ver mais
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So I signed up and instantly got a email saying I was ineligible for the sign up bonus, no reason why just said I couldn’t have it but they did say I could bet as normal, so no, I’ve gone back to sky... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
SBK is a modern sports betting app that offers, on average, substantially better odds on the biggest sporting, political, and pop culture events vs. competing UK bookmakers.
Informações de contato
1 Commodity Quay, E1W 1AZ, London, Reino Unido
- +442076177413
- support@getsbk.com
- getsbk.com
Infirmação importante
1,8
Ruim
310 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very good alternative to Betfair
26 de abril de 2025
Avaliação não solicitada
Resposta da SBK
Thank you for your review!
We’re glad to hear that you are enjoying SBK,
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Seb
SBK Customer Experience Team
Not a bad app to bet on
Not a bad app to bet on. The live betting can get a little glitchy but not too terrible. My only complaint is that my my wagers keep getting limited.
17 de abril de 2025
Avaliação não solicitada
Resposta da SBK
Hi Thomas!
Thanks for your feedback! We're glad you’re enjoying the app. We’re continuously working to improve live betting and understand your concern about wager limits. Please reach out to our support team via live chat or email support@getsbk.com so we can look into the wager query for you
Offer you free bets for spending £40…
Offer you free bets for spending £40 but then don't give you free bet. Stay clear of these scammers iv seen some bad bookies in my time but these are by far the shadiest
13 de abril de 2025
Avaliação não solicitada
Resposta da SBK
Hi Jim
Thank you for leaving a review. I apologise for the inconvenience you have faced, however as per the promotions T&Cs, We reserve the right to revoke this promotion. Any customer who has been sent an email stating that they are not eligible for bonuses will not receive any free bets, even if they meet all other terms of this promotion.
If you believe this needs to be reviewed further, please email support@getsbk.com
Best regards,
Seb
SBK Customer Experience Team
Don’t trust SBK
Absolutely disgusting site 4 different times they stiffed my bet and the lack off accountability is unbelievable if you want to use a simple and straightforward betting site keep clear of this mob amateur and simply odious bunch with chimps as staff should be thrown out of betting in the uk as have no place here
13 de abril de 2025
Avaliação não solicitada
Resposta da SBK
Hi Matthew!
Sorry to hear about your experience. We take these matters seriously and apologize for any frustration caused. Please reach out to our customer support team directly with your account details so we can investigate and resolve this issue for you as soon as possible. Your feedback is important to us, and we appreciate your patience. - SBK team
Best regards,
Seb
SBK Customer Experience Team
Shen helped me remove a card from my…
Shen helped me remove a card from my account as it was no longer active which allowed me to withdraw to my new card. Service was quick and really appreciated. Thanks again
11 de abril de 2025
Avaliação não solicitada
Resposta da SBK
Hi James!
Thanks for the great feedback! We're glad our agents could help out quickly and get everything sorted for you. Appreciate you taking the time to share! 😊
One of the best betting sites I have used
Definitely one of the best betting sites I have used. Good range of options to bet on and bets settled very fast. Would recommend!
9 de abril de 2025
Avaliação não solicitada
Resposta da SBK
Hi Soc 9 !
Thanks a lot! Awesome to hear you're enjoying the range of options and speedy bet settlements. Appreciate the recommendation! 🙌
This is a great site when u win they…
This is a great site when u win they don't Do the whole u must provide evidence of who u are they just pay u and it's in your account instantly
10 de abril de 2025
Avaliação não solicitada
Resposta da SBK
Hi Chris! Thanks for the great feedback! We're glad you’re enjoying the site!
The app overall is easy to use and the…
The app overall is easy to use and the support team is the best! I appreciate them caring about the safety of gamblers addiction but I would be happy if they’d unlock my account now lol.
10 de abril de 2025
Avaliação não solicitada
Resposta da SBK
Hi Alex!
Thanks for the kind words! We're really glad you find the app easy to use and appreciate our support. If you are still experiencing issues with your account please contact us at support@getsbk.com! 😊
Resposta da SBK
Hi Leon! Thanks so much! Glad you loved the fast service! 😊
Please DONT use SBK!!!
Yet again please don’t use SBK. I put on some horses for Grand National and then today the final line up got announced in which 2 of my horses were no longer racing so contacted SBK to get the bet void and my stake back to use on other horses only to be told they keep my money as counts as a loss if horse doesn’t run lol This better app is an absolute joke! Couldn’t care about its customers just wants to make up its own rules to get customers money. It’s a disgrace. Please don’t use this betting company!!!
4 de abril de 2025
Avaliação não solicitada
Resposta da SBK
Hi Nathan!
We’re sorry to hear about your frustration and understand your disappointment. Our team strives to follow the rules, but we always want to ensure clarity in our terms. When betting on the Ante-post market, non runners are settled as losers. If you'd like, please reach out to customer support so we can review your situation further and see if there’s anything more we can do to help. - SBK team
Do Not Trust this betting website!!!!!
Do Not Trust this betting website!!!!!
Got a £30 new customer promo offer, went though everything they asked me to do, transferred £10 and placed £10 bet. Now being told that I have to place another £10 bet as the first one didn’t count as it needs to be over 2.0 odds which that don’t put in the promo, but have in the t&c
Just messaged your customer support like you said. Sean has said You’re not going to do anything. Like I said DO NOT TRUST this betting site!!!
1 de abril de 2025
Avaliação não solicitada
Resposta da SBK
Hi Darren!
Thank you for your feedback. We understand that the terms and conditions are important, and we apologize if there was any confusion. If you have any concerns, please feel free to contact our customer support team with your details, and we’ll assist you in resolving the issue. - SBK team
Why does it take so long?
Why does it take so long a) To settle a bet and b) To process a withdrawal?
27 de março de 2025
Avaliação não solicitada
Resposta da SBK
Hi Pedr!
Bets and withdrawals are always processed as soon as possible. Please contact us at support@getsbk.com and we will check this further for you - SBK team
Scam site
Same as the other reviews. Signed up and met all criteria for the free bet and they said free bet won’t be given as it’s at their discretion. Can’t even withdraw money luckily it’s not much but this must be an actual scam site
13 de março de 2025
Avaliação não solicitada
Resposta da SBK
Hi Jack,
Thank you for leaving a review. I apologise for the inconvenience you have faced, however as per the promotions T&Cs, We reserve the right to revoke this promotion. Any customer who has been sent an email stating that they are not eligible for bonuses will not receive any free bets, even if they meet all other terms of this promotion.
If you believe this needs to be reviewed further, please email support@getsbk.com
Best regards,
Armen
SBK Customer Experience Team
Very helpful chat hosts and really…
Very helpful chat hosts and really impressive app
Alice was very helpful speedily resolving my query
14 de março de 2025
Avaliação não solicitada
Resposta da SBK
Hi Cian,
Thank you for your review!
We’re glad to hear that Alice and the team were able to provide the support you needed. We’ll be sure to pass along your kind words!
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Armen
SBK Customer Experience Team
Can't really complain upto now
Can't really complain upto now. Signed up this morning, got my free Cheltenham bets and the odds are brilliant. So yeah, keep it up! 😀
13 de março de 2025
Avaliação não solicitada
Resposta da SBK
Hi Owen
Thanks for leaving a review. I am glad to hear that you receive your welcome offer and odds are brilliant!
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Armen
SBK Customer Experience Team
Would avoid like the plague
Would avoid like the plague, I'm one of many recent customers (check all recent reviews) where they've offered a Cheltenham offer, deposited, placed bets and then I've got a random email to say the system has determined I'm not entitled to the sign up offer all of a sudden.
Spoke to customer support and they've basically said nobody can get access to the system so they can never confirm why 😂 It's 100% a scam just to get you to sign up. Don't be fooled.
12 de março de 2025
Avaliação não solicitada
Resposta da SBK
Hi JustHer,
Thank you for leaving a review. I apologise for the inconvenience you have faced, however as per the promotions T&Cs, We reserve the right to revoke this promotion. Any customer who has been sent an email stating that they are not eligible for bonuses will not receive any free bets, even if they meet all other terms of this promotion.
If you believe this needs to be reviewed further, please email support@getsbk.com
Best regards,
Armen
SBK Customer Experience Team
PLEASE AVOID THIS COMPANY
PLEASE AVOID THIS COMPANY. Signed up for the joining offer and wagered the £10 bet, meeting all conditions. When my bonus didn’t arrive I contacted them via live chat to be told that their systems have declined me for the bonus. When I asked why I was told that the system choose to decline some people and that was basically that. This seems to be a huge scam conning people around the time of high profile events like Cheltenham.
12 de março de 2025
Avaliação não solicitada
Resposta da SBK
Hi Claire,
Thank you for leaving a review. I apologise for the inconvenience you have faced, however as per the promotions T&Cs, We reserve the right to revoke this promotion. Any customer who has been sent an email stating that they are not eligible for bonuses will not receive any free bets, even if they meet all other terms of this promotion.
You may find this here: https://help.getsbk.com/hc/en-gb/articles/23652073046941-UK-Welcome-bonus-Bet-10-get-40-in-Free-Bets
If you believe this needs to be reviewed further, please email support@getsbk.com
Best regards,
Armen
SBK Customer Experience Team
Resposta da SBK
Hi Jack,
Thank you for your review!
We’re glad to hear that Alice was able to provide the support you needed. We’ll be sure to pass along your kind words!
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Armen
SBK Customer Experience Team
Fast pay out good odds
11 de março de 2025
Avaliação não solicitada
Resposta da SBK
Hi Andrew,
Thank you for your review. We are glad you like the fast payouts and good odds we offer.
Should you require any further help, please do not hesitate to contact support@gtesbk.com
Best regards,
Alice
SBK Customer Experience Team
I would give a zero rating if I could
I would give a zero rating if I could.
SBK accepted me as a new customer, I then placed my initial £10 bet in good faith, but then they declined the ‘£10 get free bets’ joining offer!
Customer services didn’t want to know!!!
It seems this may be a scam as I see lots of others have had the same thing done to them!!
There are lots of good betting apps, don’t be fooled!
7 de março de 2025
Avaliação não solicitada
Resposta da SBK
Hi Christine!
Thank you for your feedback. We’re sorry to hear about your experience and understand your concerns. Please reach out to our customer service team again at support@getsbk.com, and we’ll do our best to resolve the issue. - SBK team
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