Refusing to pay a winning settled bet live chat saying have credited when haven't taken losing bets from balance not paid winning bet. Live chat hopeless. Have been with company a few months and was h... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
AVOID like the plague. Within minutes of depositing £100, I receive an email saying my account has been suspended as someone at my address is noted as having a self exclusion. I like in a block of f... Ver mais
A empresa respondeu
Unstable - especially on Saturday afternoons. You deposit money and half an hour later, as the 3pm kick-offs approach, it’s impossible to log in and place your bets (“internal error” message display... Ver mais
A empresa respondeu
So I signed up and instantly got a email saying I was ineligible for the sign up bonus, no reason why just said I couldn’t have it but they did say I could bet as normal, so no, I’ve gone back to sky... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
SBK is a modern sports betting app that offers, on average, substantially better odds on the biggest sporting, political, and pop culture events vs. competing UK bookmakers.
Informações de contato
1 Commodity Quay, E1W 1AZ, London, Reino Unido
- +442076177413
- support@getsbk.com
- getsbk.com
Infirmação importante
1,8
Ruim
310 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Horrible experience
people..you give me an email to and offer of bet 10 get £40 and now refusing to pay the tokens...YOU CARNT DO THIS TO PEOPLE I HAVE ACTUALLY REPORTED WHAT YOU DONE...SENT ME EMAIL ON A.MONDAY I COMPLETED STEPS BY THE THURSDAY AND REFUSING TO PAY MY BET TOKENS AFTER TAKKNG MY £10 IN MONEY HORRIBLE HORRIBLE PEOPLE ROBBING PEOPLE OF HARD EARNED MONEY
5 de março de 2025
Avaliação não solicitada
Resposta da SBK
HiPaul!
We’re sorry to hear about your frustration. We understand your concerns and would encourage you to reach out to our customer support team at support@getsbk.com with your details. We will review your case thoroughly and provide any assistance we can. - SBK team
I love this app
I love this app, the odds for football is by far better than any other and they offer a great range of selections. The app is simple and easy to use, and the customer service is very helpful and quick to resolve any problems.
3 de março de 2025
Avaliação não solicitada
Resposta da SBK
Hi Kieran!
Thank you for the great feedback! We're thrilled to hear you love the app and are enjoying the football odds and our customer service. Your support means a lot to us, and we're always here to help if you need anything! - SBK team
I'm still new to the site but I have…
I'm still new to the site but I have had a good experience so far with sbk I received my 40 free bet after my 10 euro bet was settled and won a small amount that I was able to withdraw and received on the same day so all good so far I would recommend to others 👍
10 de fevereiro de 2025
Avaliação não solicitada
Resposta da SBK
Dear Chris,
Thank you for your review! We're delighted to hear that you've had a positive experience with SBK so far and that everything from your welcome offer to your withdrawals has gone smoothly.
We always strive to improve—so we'd love to know, what would make your experience a 5-star one? Your feedback is invaluable in helping us enhance the platform for all users. Please feel free to share any suggestions by replying to this email or reaching out to us at support@getsbk.com.
Looking forward to hearing your thoughts, and we appreciate your recommendation!
Best regards,
Alice
SBK Customer Experience Team
Log in process is slow and app tends to…
Log in process is slow and app tends to run on the slower side
9 de fevereiro de 2025
Avaliação não solicitada
Resposta da SBK
Hi Andrew,
Thank you for sharing your feedback. We're sorry to hear that you've experienced slow login times and performance issues with the app. Our team is continuously working on optimizations to improve speed and usability, and we appreciate insights like yours to help us enhance the experience.
If you haven't already, please ensure your app is updated to the latest version, as we frequently release performance improvements. If the issue persists, feel free to reach out, and we’d be happy to investigate further.
Best regards,
Alice
SBK Customer Experience Team
Urgent Complaint Regarding Suspended Account and Withheld Funds
Dear Smarkets Support Team,
I am writing to formally complain about the prolonged suspension of my Smarkets account, which has been inactive for over a year, despite my repeated attempts to comply with your verification requests. My account holds a significant balance of €4,665.30, and I have done everything requested to verify my identity and the source of my funds.
Initially, I was asked to provide identification and a statement of my deposits via Skrill, which I promptly submitted. Following that, I was required to present a third-party statement to verify the origin of my transactions. While I found this request questionable in terms of legality, I managed to convince the third party to provide the requested document.
However, after submitting the third-party statement, I was surprised to receive yet another request. This time, you asked for additional details about that person’s transactions, including movements involving yet another individual. You even requested an account statement from this other person. This level of inquiry is highly concerning, as it involves personal and private financial information that does not directly pertain to my account. I find these demands to be excessive, intrusive, and highly questionable from a legal and ethical standpoint.
Due to personal circumstances, including the impact of a severe storm (DANA) affecting my family, I had to momentarily pause my efforts to resolve this issue. However, I later contacted your support team again, requesting access to my funds, but received no response.
Instead, I recently received an email stating that my account has been inactive for 11 months and that, in accordance with your terms and conditions, my balance will begin to be deducted by €5 per month unless I log in. Given that I have already provided all requested documents and have not received a resolution, I find this unacceptable.
I am now resuming my efforts to resolve this matter and expect Smarkets to review my case fairly. I kindly request immediate action to either reactivate my account or allow me to withdraw my funds without further delays.
Please confirm receipt of this complaint and provide me with a clear resolution as soon as possible.
Sincerely,
Javier
jm7630428gmail.com
9 de fevereiro de 2025
Avaliação não solicitada
Resposta da SBK
Hi Javier,
Thank you for reaching out regarding your account suspension. We understand your frustration and appreciate your patience as we work through this process.
If you wish to formally raise a complaint, you may do so by emailing our customer support team at support@getsbk.com. Your complaint will be escalated to management, and we will aim to review it within two working days. You will receive a resolution within 10 days of receipt.
If there’s anything else we can assist you with in the meantime, please let us know.
Best regards,
Alice
SBK Customer Experience Team
Customer service
Had an issue with a withdrawel however the live chat customer agent helped sort it out for me.
7 de fevereiro de 2025
Avaliação não solicitada
Resposta da SBK
Hi Michael,
Thank you for your review!
We’re glad to hear that your withdrawal issue was sorted and provided you a great customer service.
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Alice
SBK Customer Experience Team
Very quick service helpful explanation
Very quick service helpful explanation
6 de fevereiro de 2025
Avaliação não solicitada
Resposta da SBK
Hi Consumer,
Thank you for your review!
We’re glad to hear that the customer support team was to provide the support you needed.
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Alice
SBK Customer Experience Team
It was rocky at first but then came…
It was rocky at first but then came across shen and everything was made better. Best customer support encounter I’ve had
6 de fevereiro de 2025
Avaliação não solicitada
Resposta da SBK
Hi Jason,
Thank you for your review!
We’re glad to hear that Shen was able to turn your experience around and provide the support you needed. We’ll be sure to pass along your kind words!
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Alice
SBK Customer Experience Team
Hi SBK Team,
Hi SBK Team,
I wanted to share my experience with your platform. While the 2% commission is a positive aspect, I cannot recommend SBK to others due to severe liquidity limitations imposed after making some profits. This makes it impossible to operate efficiently for those who trade. Unfortunately, competitors handle this much better, offering a fairer environment for traders.
If you truly aim to improve your platform, addressing these restrictions should be a priority.
Best,
Omar
5 de fevereiro de 2025
Avaliação não solicitada
Resposta da SBK
Hi Omar,
Thank you for taking the time to share your experience.
We’re glad to hear you appreciate our competitive commission structure. Just to clarify, the 2% commission applies when connected to Smarkets, our sister company,
We understand your concerns regarding liquidity and appreciate your feedback. Our team continuously works on enhancing the platform, and we’ll certainly take your comments into account as we explore improvements.
If you have any further feedback or need assistance, feel free to reach out to us at support@getsbk.com.
Best regards,
Alice
SBK Customer Experience Team
Good platform to place bets no…
Good platform to place bets no commission mostly straight forward payouts next day. Been on the platform a few years I've lost and I've won like any betting...Worth a go!
5 de fevereiro de 2025
Avaliação não solicitada
Resposta da SBK
Hi Eli,
Thank you for taking the time to leave a review!
We’re glad to hear you’ve been enjoying the platform and appreciate your feedback on payouts and the betting experience. If you ever have any questions or suggestions, feel free to reach out to us via live chat or email at support@getsbk.com.
Wishing you the best of luck with your bets!
Kind regards,
Alice
SBK Customer Experience Team
Terrible Customer Service - Avoid
I recently had a frustrating experience with SBK that highlighted just how poor their customer service is when it comes to handling bet void requests. I accidentally placed a duplicate bet and immediately reached out to their support team, expecting them to understand the situation and void the bet as a goodwill gesture something many other bookmakers would do without hesitation.
Instead, I was met with unhelpful responses and was told my only option was to cash out. The problem? The cash-out value was less than my original stake, which is absolutely ridiculous. Why should I be penalised for an honest mistake, especially when the bet hadn’t even started?
SBK’s refusal to void the duplicate bet and their unwillingness to offer any reasonable solution show a complete lack of customer care. Most reputable betting platforms recognise that errors happen and provide fair resolutions, but SBK clearly prioritises their profits over treating customers fairly.
If you’re looking for a bookmaker with good customer service, avoid SBK at all costs. Their policies are rigid, their support is unhelpful, and their cash-out system is just another way to take more of your money. A truly disappointing experience.
3 de fevereiro de 2025
Avaliação não solicitada
Resposta da SBK
Hi Chris,
Thank you for your feedback.
We’re sorry to hear about your frustration regarding the duplicate bet. As a sportsbook, we are unable to void bets on request, as all bets are placed in accordance with our terms and conditions. A mistake in bet placement does not affect the validity of the bet, but we understand how this situation can be frustrating.
That said, we’d be happy to take another look into this for you. Please feel free to reach out via live chat or email at support@smarkets.com, and our team will do their best to assist.
Kind regards,
Alice
Smarkets Customer Experience Team
Created a account
Created a account , deposited £10 ( so I could bet and recieve the offer of £40 in free bets ) , sent my identification to authenticate my account , before I could place a bet my account suspended saying its a duplicate account even though I've never had a account before, emailed a few times regarding my £10 I deposited ( which you shouldn't have been allowed to do before all authentication was done ) ! So avoid at all costs clearly a scam betting site. Luckily only down £10
1 de fevereiro de 2025
Avaliação não solicitada
Resposta da SBK
Hi Scott,
Thanks for leaving a review. We understand that duplicate accounts may be accidental and sometimes is a false match, we do our best to sort this as quickly as possible. However, if you believe the funds have not been withdrawn, please do email to support@getsbk.com with the email address of the "duplicate" account so we can check this further for you.
Kind regards,
Alice
Smarkets Customer Experience Team
Panicked after reading some of the…
Panicked after reading some of the reviews as i deposited by apple pay, couldnt withdraw the same way. Contacted live chat got through to Seb he was really polite and helped me to withdraw winnings been told up to 6 days for winnings to get to account fingers crossed
30 de janeiro de 2025
Avaliação não solicitada
Resposta da SBK
Hi Danielle,
Thank you for your review!
We’re glad to hear that Seb was able to assist you with your withdrawal and provide a reassuring experience. Withdrawal times can vary depending on the payment method, but we appreciate your patience and hope your funds reach you soon. More info can be found here https://help.getsbk.com/hc/en-gb/articles/360030912011-Payment-method-comparison
If you need any further assistance, feel free to reach out via live chat or email at support@smarkets.com.
Wishing you all the best!
Kind regards,
Alice
Smarkets Customer Experience Team
the good things are
the good things are : Easy web to navigate and also platform for any early any game to bet lots choice of football games
things that need to look at : lots promotion appear always that disturb the payment is accurately but little late stopping payment in match that going on appear always
in general great web and great offer
29 de janeiro de 2025
Avaliação não solicitada
Resposta da SBK
H Alii,
Thank you for your review and for sharing your experience with SBK!
We’re glad to hear you enjoy the platform’s ease of use and wide selection of football markets. We also appreciate your feedback regarding promotions and payment timing—this is valuable insight that we’ll take into consideration as we continue to improve.
If you have any further suggestions or need assistance, please feel free to reach out via live chat or email at support@getsbk.com.
Wishing you a great day!
Kind regards,
Alice
SBK Customer Experience Team
Helped sort out my query.
17 de janeiro de 2025
Avaliação não solicitada
Resposta da SBK
Hi Dan,
Thank you for your review.
We’re delighted to hear that you found our customer support helpful.
Please don’t hesitate to reach out to us via live chat or email at support@getsbk.com if you need any further assistance or wish to share additional feedback.
Wishing you a wonderful day!
Kind regards,
Alice
SBK Customer Experience Team
My live chat
The live chat were very quick to respond and very easy, clear and nice to talk to.
12 de janeiro de 2025
Avaliação não solicitada
Resposta da SBK
Hi Vincent,
Thank you so much for your kind review and for highlighting the excellent support provided by our live chat team.
We’re delighted to hear that you found the experience quick, clear, and pleasant. Providing outstanding and efficient service is at the heart of what we do, and it’s fantastic to know this was reflected in your interaction.
Please don’t hesitate to reach out to us via live chat or email at support@getsbk.com if you need any further assistance or wish to share additional feedback.
Wishing you a wonderful day!
Kind regards,
Alice
SBK Customer Experience Team
Alarm bells
I deposited £20 and after having difficulty betting decided to withdraw my money. This is proving impossible. Online chat say it’s because my RBS card won’t allow funds paid by Applepay, so recommended I use another payment method and recommended Revolut, so I paid in another £10.Tried to withdraw and no link to 2nd card won’t allow so unable to do this. Then online chat say i must provide photos of myself, new card, sort code etc. Serious alarm bells and my bank has said do not supply these details.In limbo. Have I been scammed ?
7 de janeiro de 2025
Avaliação não solicitada
Resposta da SBK
Hi Graeme,
Thank you for leaving a review. For certain Mastercard and Maestro payment methods withdrawals are limited to an amount equal to the net deposit from the card, profit will need to be taken by a different method.
As a company operating within a regulated industry we are obligated to verify your documents. I assure you we have no interest in information that does not relate to us. I can see that your issue has since been resolved.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
SBK Customer Experience Team
Alice was a superstar hope more people…
Alice was a superstar hope more people get her on future, wishing her all the best!
24 de dezembro de 2024
Avaliação não solicitada
Resposta da SBK
Hi Billy,
Thank you so much for your kind review and for highlighting the excellent support provided by our team member Alice.
We’re delighted to hear how much they were able to help and that your experience was so positive. Providing outstanding service is at the heart of what we do, and it’s fantastic to see this reflected in your feedback.
Your recognition will be shared with the agent and the team—it means a great deal to us.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Nirvana
SBK Customer Experience Team
Very helpful and very understanding and…
Very helpful and very understanding and quick to respond. Highly recommended.
22 de dezembro de 2024
Avaliação não solicitada
Resposta da SBK
Hi Jamie,
Thank you for your review.
I am happy you have experienced a helpful, quick and understanding support.
We’re always looking to improve, and your input is invaluable in helping us do so. Please feel free to reach out via live chat or email at support@getsbk.com if you need any further clarification or assistance.
Wishing you a fantastic day!
Kind regards,
Alice
SBK Customer Experience Team
Not impressed
Not impressed. Signed up for the bonus and so far it took over 12 hours just to receive 10 pound of the bonus I’ve not seen anything to do with the other 30.
Other promotions are instant with the bonuses, recommend other sites such as betfred and sky
22 de dezembro de 2024
Avaliação não solicitada
Resposta da SBK
Hi Jess,
Thanks for leaving a review.
As per the T&Cs of the promotion, Place a bet of £10 at min odds of 2.0 and get a £10 Football Bet Builder token upon settlement. A £10 Multiple token, a £5 Horse Racing Multiple token and a £5 Football Bet Builder token will be credited after 24 hours. A further £10 Free Bet token will be credited 48 hours after the qualifying bet has been settled.
You may read more about this here: https://help.getsbk.com/hc/en-gb/articles/23652073046941-UK-Welcome-bonus-Bet-10-get-40-in-Free-Bets
We’re always looking to improve, and your input is invaluable in helping us do so. Please feel free to reach out via live chat or email at support@getsbk.com if you need any further clarification or assistance.
Wishing you a fantastic day!
Kind regards,
Alice
SBK Customer Experience Team
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