I use GETT to book black cabs for my mum who is a wheelchair user. multiple times have been sent cabs with non working ramps despite always picking accessible option. The result today has been an 82... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
London Black Cabs are hardly more expensive now than Ubers and in truth can save you both money and time by virtue of knowing the less trafficked routes and that they have that crazy turning radius an... Ver mais
A empresa respondeu
The cab came within minutes of being ordered. The driver was extremely helpful with my husband, who has mobility problems, and uses a Zimmer type frame. Paul ( driver ) helped my husband get into our... Ver mais
A empresa respondeu
The vehicle was early and the nice driver, drove up and parked just where I waited. No need to cross the road since I use two walking sticks. Made sure I was seated and seatbelt engaged. The journey... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Gett by Lyft (UK)
Escrito pela empresa
Hail, track and pay for your taxi from our app. Ride in comfort with thousands of the UK's highest rated and fully licensed taxi drivers.
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
Informações de contato
326 City Road (lower ground), EC1V 2NZ, London, Reino Unido
- 0207 397 4300
- customercare.uk@gettuk.com
- gett.com
4,4
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Respect
I am an elderly pensioner. The driver assisted me in and out of the vehicle and made sure I was comfortable. I felt like a respected human being.
30 de março de 2026
Resposta da Gett by Lyft (UK)
Dear Doreen,
Thank you so much for sharing your thoughts with us.
I am very pleased to hear that your driver provided such thoughtful assistance and made sure you were comfortable throughout your trip. Providing a respectful, helpful service is a fundamental part of the Black Cab trade, and I am glad he made you feel so valued.
We look forward to welcoming you back on board again soon.
Best regards,
John Mc
Gett UK
Resposta da Gett by Lyft (UK)
Droga Anno,
Bardzo dziękujemy za Twoją opinię.
Cieszymy się, że podróż przebiegła bezproblemowo. Naszym celem jest zapewnienie niezawodnych przejazdów wysokiej jakości w konkurencyjnej cenie za każdym razem.
Mamy nadzieję, że wkrótce znów powitamy Cię na pokładzie.
Pozdrawiamy serdecznie,
John Mc
Gett UK
Dear Anna,
Thank you very much for your feedback.
We're glad your trip went smoothly. Our goal is to provide reliable, high-quality travel at a competitive price every time.
We hope to welcome you back on board soon.
Best regards,
John Mc
Gett UK
Brilliant service
Brilliant service.
I have ordered two taxi’s with the app, both experiences were great. Taxi’s arrived between 2-3 minutes, both drives were friendly and helpful. I like how you have a photo of the driver and reg of the car given on booking, great for single women. Would definitely recommend
26 de março de 2026
Resposta da Gett by Lyft (UK)
Dear Victoria,
Thank you so much for the brilliant review.
I am delighted to hear that you've had two such positive experiences with us and that your taxis arrived so promptly. Getting our passengers on their way within minutes is exactly what we strive for. It's also great to know our drivers were friendly and helpful.
We are particularly pleased that you value the safety features of our app. Providing the driver's photo and vehicle registration is a priority for us to ensure all our passengers have some peace of mind.
Thank you for the recommendation, and we look forward to seeing you on board again soon.
Best regards,
John Mc
Gett UK
This is a terrible app
This is a terrible app. They charge extra during what they consider “high demand” periods without properly informing customers, and the fee is not small at all. You only realise it when you see it on your bill, which is unacceptable. I will continue using other apps—definitely not Gett anymore.
26 de março de 2026
Resposta da Gett by Lyft (UK)
Dear Burcu,
Thank you for sharing your feedback with us.
I am very sorry to hear about your frustration regarding the High Demand Fee. To help clarify, this fee is only in effect during exceptionally busy periods to ensure we can get as many drivers as possible on the road to meet our passengers' needs.
We do our best to ensure all fees and charges are clearly presented in the app before you confirm your booking. I understand our support agents shared a screenshot with you showing how this is displayed, but I am sorry if you felt it was not visible enough, especially since you are new to our service.
I have reached out to you separately via SMS. Hopefully we can resolve the issue and welcome you back for a much more positive experience.
Best regards,
John Mc
Gett UK
Resposta da Gett by Lyft (UK)
Dear Alex,
Thank you so much for your review.
If you ever have questions or need assistance during a ride or at any time, our UK-based agents are available 24/7 via the app chat.
We look forward to seeing you back on board soon.
Best regards,
John Mc
Gett UK
Resposta da Gett by Lyft (UK)
Dear Csaba,
Thank you so much for the review.
I am delighted to hear that you had such a positive experience. Our drivers take great pride in providing a safe and welcoming environment for all our passengers, and it is wonderful to know we got it right.
We look forward to seeing you back on board soon.
Best regards,
John Mc
Gett UK
Resposta da Gett by Lyft (UK)
Dear Greg,
Thank you so much for the fantastic feedback.
I am delighted to hear that you had such a positive experience. We always strive to provide a high-quality service at a fair price, so it’s wonderful to know we hit the mark for you.
We look forward to seeing you back on board soon.
Best regards,
John Mc
Gett UK
Great experience while on a leisure…
Great experience while on a leisure trip to London. Easy to book and track driver via the app, payment shown in advance, picked up within a couple of minutes, cab very clean , driver very friendly and chatty. Will be my go to for a taxi on our future visits , thank you !
19 de março de 2026
Resposta da Gett by Lyft (UK)
Dear NBKM,
Thank you for sharing such detailed feedback about your recent trip to London.
It’s great to hear that you found the app easy to use for booking and tracking your driver.
Professional Black Taxi drivers take great pride in their citywide knowledge and in keeping their cabs in top condition, so I’ll be sure to pass your kind words on. We look forward to being your go-to taxi service on all your future visits to this wonderful city.
Best regards,
John Mc
Gett UK
Helped a lot
We had a medical emergency and had to get to a specific hospital to sort it. We needed a large vehicle with a separate area so Gett was the obvious answer. Only drawback was the time it took to get to the location even though it wasn’t the height of the rush hour so a few shortcuts wouldn’t have gone amiss. Otherwise would recommend.
19 de março de 2026
Resposta da Gett by Lyft (UK)
Dear Macker,
Thank you for sharing your experience with us.
I am very sorry to hear about your medical emergency, but I am glad we could be there to help during such a stressful situation. The spacious interior and separate partition of a Black Cab certainly make it a unique and practical choice when privacy and safety are priorities.
I appreciate your feedback regarding the journey time and the route taken. Our drivers are experts at navigating London, and we'll certainly take your comments on board regarding finding the most efficient shortcuts, even outside of rush hour, to ensure our passengers reach their destinations as quickly as possible.
We hope everything is better now and look forward to welcoming you back on board under much calmer circumstances.
Best regards,
John Mc
Gett UK
Resposta da Gett by Lyft (UK)
Dear Jenny,
Thank you so much for your kind words.
I am delighted to hear that you had such a positive experience with your driver and that your trip to the airport was so smooth and easy, especially when you have a flight to catch.
We look forward to welcoming you back on board for your next trip.
Best regards,
John Mc
Gett UK
Excellent service
Excellent service. No fuss booking and paying. Super easy to use the app
16 de março de 2026
Resposta da Gett by Lyft (UK)
Dear Louise,
Thank you for taking the time to leave such great feedback.
I am so pleased to hear you found the booking and payment process so easy. Our goal is to make using the app as straightforward and "no-fuss" as possible.
We look forward to welcoming you back on board for another smooth journey soon.
Best regards,
John Mc
Gett UK
Very easy to book via the app
Very easy to book via the app, fast service, less than 5 minute wait for taxi, frendley driver, taxi was very clean. Reasonable pricing hor Saturday night, excellent all round service,
14 de março de 2026
Resposta da Gett by Lyft (UK)
Dear David,
Thank you so much for the fantastic review.
It is great to hear when our customers find the app easy to use and that your taxi arrived in less than five minutes. We always strive to get our passengers moving as quickly as possible.
We look forward to welcoming you on board in the near future.
Best regards,
John Mc
Gett UK
Better than uber.
Didn't know this app existed. But is more reliable than uber. It's slightly more expensive, but it's quick and efficient.
12 de março de 2026
Resposta da Gett by Lyft (UK)
Dear Matthew,
Thank you so much for the fantastic feedback.
I’m glad you discovered the Gett app and found it to be a more reliable alternative for your London travels. Black Cab drivers provide a level of service and reliability that is hard to match.
We look forward to seeing you back on board soon.
Best regards,
John Mc
Gett UK
Using the app was very easy and the cab…
Using the app was very easy and the cab came very quickly as per the booking information.
The driver was very pleasant and chatted easily to us about London and the surrounding area as we asked questions/discussed our thoughts
Can highly recommend
12 de março de 2026
Resposta da Gett by Lyft (UK)
Dear Susan,
Thank you for the fantastic review and recommendation.
It is great to know you enjoyed the conversation with your driver. Our team is made up of professional London drivers with loads of knowledge about this wonderful city, and it is always a pleasure to hear them share that expertise with our passengers.
We look forward to welcoming you back on board for your next trip soon.
Best regards,
John Mc
Gett UK
A worthy service
All the drivers I have used via this app have been great; friendly, knowledgeable and helpful.
12 de março de 2026
Resposta da Gett by Lyft (UK)
Dear Kayrn,
Thank you for such positive feedback.
We are delighted to hear that you've had consistently great experiences with our drivers. It’s wonderful to know we’re hitting the mark for you.
We look forward to seeing you back on board soon.
Best regards,
John Mc
Gett UK
Resposta da Gett by Lyft (UK)
Dear Marian,
Thank you for the lovely feedback.
We know how much of a difference a prompt and thoughtful driver can make to your day, and I am glad we could provide that for you.
We look forward to seeing you back on board soon.
Best regards,
John Mc
Gett UK
Excellent for me and the dog.
26 de janeiro de 2026
Resposta da Gett by Lyft (UK)
Dear Kate,
Thank you for your kind review.
Black Taxi drivers take great pride in providing a welcoming and spacious environment for all our passengers—four-legged ones included. It is wonderful to know we could make the journey a smooth one for both you and your companion.
We look forward to welcoming you both back on board soon.
Best regards,
John Mc
Gett UK
Resposta da Gett by Lyft (UK)
Dear Gaby,
Thank you for the feedback.
I am delighted to hear that you had a positive experience.
We look forward to seeing you back on board soon!
Best regards,
John Mc
Gett UK
There was confusion where the pick up…
There was confusion where the pick up was. He wasn't at the meeting point in the car park so I had to call the Gett number and find out where he was.
2 de março de 2026
Resposta da Gett by Lyft (UK)
Dear Mr Edmunds,
Thank you for taking the time to share your feedback with us.
I am sorry to hear about the confusion regarding the pickup location at the car park. We know how frustrating it can be when you’re expecting a smooth meeting and can’t immediately find your driver.
I am glad you were able to reach our 24/7 UK-based agents, who helped you locate the driver.
I have messaged you directly regarding this matter.
We do hope that in the future we will have the opportunity to welcome you back onboard.
Kind Regards
John McEwan
Resposta da Gett by Lyft (UK)
Dear FIT,
Thank you for the five-star feedback.
We are so glad to hear that you find our service reliable and that our drivers are consistently on time. Our professional drivers take great pride in their knowledge of the city, and it’s wonderful to know their expertise and friendly nature have made such a positive impact on your journeys.
We look forward to welcoming you on board soon.
Best regards,
John Mc
Gett UK
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.