Don't buy gift cards from GiftCardMall unless you are prepared to lose the money and give up your personal information. They will lock your gift card for no reason and ask to sent personal documents,... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I went online to sign up my gift card for billing info. I ALWAYS make sure I'm not on a sponsored website and always go to the top result, AFTER the sponsored sites that are usually scams. Well, as so... Ver mais
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I wish I could give a -5 rating! I received gift cards for my birthday and none of them work. I called the number on the card, but there is no option to speak to an agent. I also called the number Mau... Ver mais
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Seems like a complete scam. $50 down the drain. We activated and registered the Gift card then a few months later went to use it and of course, as hundreds of others have reported on the internet reg... Ver mais
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Detalhes da empresa
Informação fornecida por fontes externas variadas
Welcome to GiftCardMall.com, where we help you create gifts as unique as your loved ones. From custom Visa Gift Cards to store gift cards and e-gift cards, we are your one stop shop for celebrating individuals. Want to know more about our company and how we’re active in our community? Connect with us on social media, read our blog and past press releases. If you are looking for cards for your business, visit our corporate site OmniCard.com where you can find incentive cards and professional greeting cards.
Informações de contato
1,2
Muito Ruim
2 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Scammed out of $100
Scammed out of $100. Went to the site to check balance on a gift card and all the funds except .32 were already used.
Called the 800 number on the back of the card - useless.
9 de abril de 2026
Avaliação não solicitada
Resposta de Gift Card Mall
Hello Jes,
We’re very sorry to hear about your experience and understand how concerning it must be to find that most of your gift card balance was already used, along with the frustration of not getting the help you needed when contacting support. This is certainly not the experience we want for our customers. We’d like the opportunity to look into this matter and assist you further—please check your email (including your spam or junk folder) for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary information to investigate and help resolve this for you.
Warm regards,
Gaby S.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 04/12/2026:**
Hello Jes, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Giftcardmall.com
I went online to sign up my gift card…
I went online to sign up my gift card for billing info. I ALWAYS make sure I'm not on a sponsored website and always go to the top result, AFTER the sponsored sites that are usually scams. Well, as soon as I put my info into the page and saw that it sent me to a blank screen, I realized the TOP RESULT for this company is a F!@#$%^ scam site. So my money was drained IMMEDIATELY. How on earth hasn't this company purchased the scam site or CONSTANTLY reported it to be removed from search results????? Much less put BELOW the real site??????? Because you can guarantee that they get people on this scam every single day and I guarantee 99% of the calls this company gets is because of that single website that they allow to stay above them. I'm expecting to be out the $300 and I find it absolutely insane
30 de março de 2026
Avaliação não solicitada
Resposta de Gift Card Mall
Dear Miller,
We’re very sorry to hear about this experience and understand how upsetting and alarming this must have been, especially after taking precautions to avoid fraudulent websites. We acknowledge your concern that while attempting to add billing information, you were redirected to what appeared to be a scam site, resulting in an immediate loss of funds, and we recognize how frustrating it is to feel unprotected in a situation like this. Online fraud is something we take seriously, and while we actively work to report impersonation and phishing websites when they are identified, we understand the impact this may have had on you personally. We’d like the opportunity to gather more details and guide you on next steps where possible—please check for an email from noreply.notifications@trustpilot.com and reply directly so we can connect your review with your situation and assist you further.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 04/12/2026:**
Hello Miller, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Giftcardmall.com
Don't buy gift cards from GiftCardMall…
Don't buy gift cards from GiftCardMall unless you are prepared to lose the money and give up your personal information. They will lock your gift card for no reason and ask to sent personal documents, photo ID and selfie to unlock. Reporting their fraud to Federal Trade Commission and Better Business Bureau
10 de março de 2026
Avaliação não solicitada
Resposta de Gift Card Mall
Hello Jane,
Thank you for sharing your experience. We understand how frustrating this situation can feel. In some cases, cards may be temporarily restricted as part of security measures designed to protect customers from fraud, which can require identity verification before access is restored. To allow us to review and assist further, please check your email from noreply.notifications@trustpilot.com and respond with the requested information so our team can locate your order and help directly. We would also like to clarify that GiftCardMall.com has rebranded and joined Giftcards.com to offer a unified shopping and gift card management experience, and we strongly encourage customers to be cautious of false or imitation websites that may misuse our name. We appreciate the opportunity to investigate this and work toward a resolution.
Regards,
Maurice V.
Giftcardmall.com
I wish I could give a -5 rating
I wish I could give a -5 rating! I received gift cards for my birthday and none of them work. I called the number on the card, but there is no option to speak to an agent. I also called the number Maurice V. from Giftcardmall.com posted on another complaint (1-(877) 944-3822). It says to hit * to speak to a representative, but it just replays the same message before disconnecting. What a freaking rip-off and fraud!
31 de março de 2026
Avaliação não solicitada
Resposta de Gift Card Mall
Hi there,
We are very sorry for the frustration with your birthday gift cards and the trouble reaching a live agent. We want to help right away. Please look for an email from noreply.notifications@trustpilot.com so we can securely gather your card details and contact information to investigate and resolve this. For awareness, GiftCardMall.com rebrands and joins Giftcards.com to offer a unified shopping and gift card management experience, and we encourage you to use only our official sites for Visa and Mastercard activation or balance checks directly, and please beware of false or spoofed websites that imitate us. Once we receive your information, we will review your cards, verify activation and transaction history, and follow up with a solution.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 04/02/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcardmall.com
It became worse. This company asked for unnecessary personal identity information when fraud was committed each time their refund dept was involved.
Edit to add what happened after they contacted me: Get this. They responded. To get the other $52ish that was stolen returned to me, which all this started after they originally didn't to apply the refund from a merchant... They now want the original receipt from when the card was purchased...FROM Christmas. If I don't have that anymore (I don't,nor does gift giver) they want me to get the gift givers personal BANK STATEMENT showing purchase. Yea, they want me to ask someone for their private banking documents to send them after fraud that happened only when they had to issue a refund..Oh, it gets better....if I can't get the bank statement,they want Front and back picture of my DRIVER'S LICENSE AND A COPY OF A UTILITY BILL from my HOME OR A COPY MY CELL PHONE BILL. I believe they want a copy of my licence either way. So...the company where it clearly looks like 'the call is coming from inside the house' re: fraud wants someone's PERSONAL BANK ACCOUNT STATEMENT I Received a whopping $100 gift card from. If not, then pictures of front and back of licence and my homes utility bill statement or phone statement. All this to return the roughly $50 fraudulently taken. Make that make sense? They literally want MORE of my personal identity or purchasers banking statements. Read below....one charge was 2350$....it was $100 gift card. They gave them the last $19 on card (left after another cheaper fraudulent charge) ...and noted that $19 as a 'settlement'and now they want all this personal information
At this point, I'm not sure if I need to file a police report, along with FTC complaint. This is ridiculous. It's not a lot of money, but I feel for them it's a huge amount as most complaints are about mysterious fraud..
Original POST--I Received a refund credit with proof the business sent it for a tshirt order I cancelled20 min after making it. The gift card company never applied it. After I opened a dispute, 2 charges, 14.99 and 9.99 to PayPal ( nothing to describe merchant or location )I never made were on there. Didn't find out those 2 charges until after dispute was settled because I wasn't didn't to use the card while dispute was open, so I had no idea the balance shrunk. Then few days after dispute was settled and they emailed that they they had added the refund to card...2 more charges from google EA sports that I never made were charged ; one for 7.99 and one for get this...2350.00 was applied. Clearly not enough for the 2350.00, but they gave them everything but they gave them an amount of 19$ and change that said 'settled payment' next to the $2350.00. it was $100 gift card, I used aprox $47 (under $50) and now there's only 88 cents. Interesting the fraud happened few days after I initiated dispute and then again a few days after I won a dispute regarding proof a merchant reversed a charge, but this company didn't apply it. As of now, $53 has been stolen and it was done days after opening and , and also again, days after closing a dispute with this company. I truly believe the theft occurred as a result of them having their paws on accessing the gift card. Don't ever, EVER by gift cards that these people have anything to do with!!! These people are scammers and thieves.
Oh, and to add to their scamming behavior- When I left a call back number as the option to speak to them. Their dispute dept called me back and the moment I finished explaining it to their representative, he hung up and they never called back.
28 de março de 2026
Avaliação não solicitada
Resposta de Gift Card Mall
Dear JKoo,
Thank you for taking the time to share such a detailed account of your experience, and we are truly sorry for the frustration and concern this situation has caused. We understand how troubling unexpected charges, refund delays, and difficulties during a dispute process can be, and we want to address your concerns with the urgency they deserve. To assist you further and securely review the activity on your card, we have sent you an email from noreply.notifications@trustpilot.com requesting the information needed to locate your card details and investigate what occurred, including the disputed transactions, refund processing, and your interaction with our team. Please check your inbox (and spam folder just in case), as we are committed to resolving this for you as quickly as possible.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 04/01/2026:**
Hello JKoo, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Giftcardmall.com
I would give negative stars if I could
I would give negative stars if I could. Got a gift card, used it once then boom 2 fraudulent charges that drained what was left of the card. And now their website doesn't exist. So I can't dispute the charges. NEVER AGAIN WILL I BUY THESE GIFT CARDS. THEY ARE A TOTAL SCAM
25 de março de 2026
Avaliação não solicitada
Resposta de Gift Card Mall
Hi there,
We’re truly sorry for the experience you described, including the unexpected charges and the confusion about our website. Please check your inbox for a message from noreply.notifications@trustpilot.com so we can securely gather your details and investigate right away. For clarity, GiftCardMall.com rebranded and joined Giftcards.com to offer a unified shopping and gift card management experience, and site traffic now redirects accordingly. Please also beware of false or look‑alike websites and only use our official channels for balance checks and support. We are ready to help and appreciate the chance to make this right.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 03/31/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
Giftcardmall.com
Absolute Thieves
I've received two of these gift cards for holiday gifts. In both cases, registered and used each once. In both cases, the card had to be run over and over again to get it to go through ..which is embarrassing. Then, the remaining balances are never available for use...even when you very well know how much is left and use it only for that amount. Phone calls, and online services just run you around and you never get your balance. They'll email you a new card with the balance and then it can't be activated due to a "problem on their end" with a note to try again later. They never work. Absolute theft by this company.
23 de março de 2026
Avaliação não solicitada
Resposta de Gift Card Mall
Dear Tami,
Thank you for sharing your detailed experience. We’re sorry to hear about the difficulties you’ve encountered with your gift cards, and we truly appreciate you taking the time to explain everything. We want to look into this further and provide proper assistance. Please check for an email from noreply.notifications@trustpilot.com, as we’ll need your information to review the situation and support you directly. We’re here to help and appreciate the opportunity to address your concerns.
Warm regards,
Josh R.
Giftcardmall.com
Fraud/scam
I received a gift (Gift card Mastercard $200) last June 17,2024. I didn’t activate it until July 31, 2025 on the phone ( their customer service number) with a customer representative of MCGiftcard, i register it under my name and address. I was informed the funds doesn’t expire so i kept the card on my wallet hoping i could use it anytime and anywhere. I never checked again the balance because i trusted it was safe and no one will be able to use it because it was registered under my name and address and i have all the details on the card. Yesterday, March 19, 2026, i was out and thinking to use the card so i checked the balance 1st on their website and it would only shows error so i called their customer service number and to my surprise i was informed it was used on the same day i activated like 2hours after, customer rep said it was used to purchase Roblox online. I don’t play Roblox or any other online games so it would be impossible and the only person i spoke to and know my details was the customer representative who helped me activate the giftcard. It was 1 hr conversation, escalated to supervisor and dispute department however according to them per terms and conditions, i can’t have any refund or money back because the complaints needs to be 60days after the purchase, i didn’t even know that it was used not until i checked the balance yesterday and they said it might be compromised during the time i was trying to activate the giftcard. So disappointing, i thought it was safe and secured my details and all and suddenly it was used to purchased ROBLOX, who spend that much for a game is totally sick. The hardest part it, you can’t even get anything back and lost $200. They blame it to the customer for not checking the balance. I want to give mcgift.giftcardmall.com, a 0 star actually. Will never recommend to buy ever again as a gift or personal use.
19 de março de 2026
Avaliação não solicitada
Resposta de Gift Card Mall
Hi Connie,
We are very sorry for the experience you described with your $200 Mastercard gift card, including the activation on July 31, 2025, the unexpected Roblox charge reported to you shortly after activation, and the frustration you felt around the 60 day dispute window. This is not the experience we want for our customers. Please check your inbox for an email from noreply.notifications@trustpilot.com and reply there so we can securely gather your information and continue assisting you. For awareness, GiftCardMall.com has rebranded and joined Giftcards.com to provide a unified shopping and gift card management experience, and we encourage you to beware of false or spoof websites and only use our official channels when checking balances or managing cards.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFT CARD MALL 03/21/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcardmall.com
DRAINED MY GIFT CARD BEFORE USE
I received a gift card and when I went to activate it on 3/16/2026 and created a pin, I was unable to use it. I received an error message when trying to check the balance again. I called and was told that the card had suspicious activity (although I never used it) and was told a new card had to be issued to me. They said a case number was created and sent me an email with this number. THEN they emailed me and told me to send a picture of the card (front, back), a copy of the gift card receipt and send a copy of my phone bill! I emailed them back and told them it seemed odd and sketchy! Then they responded and told me that they would send me a new card but had to wait for pending transactions. I replied and said what pending transactions?!? I never got to use the card!!! They then went to send me a transaction history of with dates of today 3/17 and to places I NEVER BEEN TO!! I never even got to use the card! This gift card company is a scam!! STAY FAR AWAY. DO NOT PURCHASE!
15 de março de 2026
Avaliação não solicitada
Resposta de Gift Card Mall
Dear Alyssa,
Thank you for sharing your experience, and we’re truly sorry for the frustration this situation has caused. We understand how concerning it is to receive error messages, be asked for supporting documentation, and then see transactions you do not recognize, especially when you never had the chance to use your card. Our process for addressing suspected unauthorized activity sometimes requires additional verification so we can protect our customers, and we want to make sure your case is handled correctly. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we have reached out through that channel to securely gather the information needed to assist you further and work toward a resolution.
Warm regards,
Josh R.
Giftcardmall.com
I received a gift card over Christmas
I received a gift card over Christmas, when I went to use it , it was declined. I went to website to check the balance , I got a message that the card was available but the balances could not be verified at this time and to check back later, which I found weird because I was able to use a different one. Now I remember about it in March and look it up and it shows that it was used for the exact amount to some weird company prize something. I try to get help online but it tells you to call the number for stolen cards. I did, you never get a person, just a voice message telling you to leave a message about what is wrong with your phone number and email and they will email you a dispute form. The voicemail cut me off before I even finished my email. Stay away!!!!!!
9 de março de 2026
Avaliação não solicitada
Resposta de Gift Card Mall
Dear Melissa,
We’re truly sorry to hear about the trouble you experienced with your gift card, especially after trying multiple times to check the balance and reach support. We understand how frustrating it must be to discover unexpected activity on the card and then feel unable to reach someone for assistance. We want to help get this resolved as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out through Trustpilot to gather the details we need to look into this further and assist you with a proper dispute.
Warm regards,
Josh R.
Giftcardmall.com
NEVER USE GIFTCARDMALL
NEVER USE GIFTCARDMALL. purchased 800 usd worth of prepaid cards from amazon, suddenly all of them started declining everywhere. Customer support is non responsive
9 de março de 2026
Avaliação não solicitada
Resposta de Gift Card Mall
Dear Rishi,
We’re very sorry to hear about the experience you described, especially after purchasing such a significant amount in prepaid cards and then having them decline unexpectedly. We understand how concerning and frustrating this situation must be, and we appreciate you bringing it to our attention. We want to look into this as quickly as possible, so please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the details needed to review your cards and provide further assistance.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 03/10/2026:**
Hello Rishi, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Giftcardmall.com
Absolute scam
Absolute scam. They deny or replace your card due to some ridiculous reason all while they are making interest money off the cards balance so the longer you can’t use the more they make back and pass it along as they are protecting you. This is the worst and I mean worst company you could ever buy a gift card from so save yourself the trouble and stick with the name brands and not the gimmicks or scams and believe me you will be scammed.
3 de março de 2026
Avaliação não solicitada
Resposta de Gift Card Mall
Dear Scott,
Thank you for taking the time to share your experience, and I’m truly sorry to hear how frustrated you’ve felt. We understand how concerning it is when a card can’t be used, and we take feedback like yours seriously. We’d really appreciate the opportunity to look into what happened and help get this resolved for you. Please check your inbox for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the information needed to assist you further. We’re here to help and hope to make this right.
Regards,
Josh R.
Giftcardmall.com
$50 down the drain - complete scam?
Seems like a complete scam. $50 down the drain.
We activated and registered the Gift card then a few months later went to use it and of course, as hundreds of others have reported on the internet regarding this company, we found the $50 balance had all been drained with a "payment" to some company we'd never heard of called SP SMGM APPAREL.
2 de março de 2026
Avaliação não solicitada
Resposta de Gift Card Mall
Hi there,
Thank you for sharing your experience, and I’m truly sorry for the frustration this situation has caused. We understand how concerning it is to find an unexpected balance depletion, and we want to look into this immediately. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to securely gather your information in order to assist you further. Additionally, please note that GiftCardMall.com has rebranded and joined Giftcards.com to provide a unified shopping and gift card management experience, and we encourage you to always make sure you are visiting our official sites to avoid false or imposter websites. We look forward to helping resolve this for you.
Regards,
Maurice V.
Giftcardmall.com
I put $300 on a gift card and I used it…
I put $300 on a gift card and I used it to pay a bill and still should have $100 left. Then when I went to get gas with it it was declined. I tried to check the balance online but it just gives me error messages. I call the number and it asks for a zip code so I put in my zip code and it says its invalid and hangs up. So they SCAMMED me out of $100. Do Not ever buy a gift card from them.
I submitted all the Information they have asked for and still nothing. It was very embarrassing trying to pay for something and the card being declined. Especially after I had just put $300 on it and used it twice then got denied. I have talked with customer support and sent in all the proof they have asked for and still nothing. Then today I go and check the balance and there is a new $30 charge on the card that I didn't do. But yet the card still doesn't work for me. So is the customer support team using my card now?
26 de fevereiro de 2026
Avaliação não solicitada
Resposta de Gift Card Mall
Hi there,
Thank you for sharing your experience, and I’m truly sorry for the difficulty you’ve had with your gift card, including the declined transaction, balance lookup issues, and trouble reaching support. We definitely want to help resolve this quickly, and we’ve sent you an email from noreply.notifications@trustpilot.com to securely gather the information needed to investigate the remaining balance and assist you further. Please also note that GiftCardMall.com has rebranded and joined GiftCards.com to provide a unified shopping and gift card management experience, and we encourage you to always make sure you are visiting our official site to avoid false or misleading websites. We look forward to helping you get this sorted out.
Regards,
Maurice V.
Giftcardmall.com
This god damn damn site won’t show me…
This god damn damn site won’t show me my damn card balance Iit used to be so easy not anymore yeah the makers of this site we need to harder not easier
25 de fevereiro de 2026
Avaliação não solicitada
Resposta de Gift Card Mall
Hi James,
Thank you for sharing your feedback. We understand your concerns and want to assist you further. Please check the email sent from noreply.notifications@trustpilot.com so we can securely gather the necessary information to review your case. GiftCardMall.com has rebranded and joined GiftCards.com to provide a unified shopping and gift card management experience, and we encourage all customers to stay vigilant and ensure they are interacting only with our official websites to avoid false or misleading pages. We appreciate your cooperation and look forward to helping you once we receive your details.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 03/03/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
Giftcardmall.com
Received a $200 gift card and when I…
Received a $200 gift card and when I went to register it, found out that it only had 1.05 left on it and it was used at a cvs. I started the dispute process but it’s been 2 months and they don’t seem like they really plan to do anything out it also the phone number they give you on the back of the card is absolutely atrocious to use, avoid this like the plague.
26 de dezembro de 2025
Avaliação não solicitada
Resposta de Gift Card Mall
Hi Isaiah,
We’re sorry for the experience you described with your $200 card showing only $1.05 remaining and a charge at CVS, and we apologize for the delay and difficulty you encountered with the phone number on the back of the card. We want to help resolve this as quickly as possible. Please look for an email from noreply.notifications@trustpilot.com and reply so we can securely gather your details and investigate. GiftCardMall.com has rebranded and joined Giftcards.com to provide a unified shopping and gift card management experience. For your security, please beware of false or spoof websites and only use official links or URLs we provide. Once we receive your information through Trustpilot, our team will review your dispute and follow up promptly.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 02/25/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcardmall.com
Dormancy Fees
I got a visa gift card from someone in 2021 for $200. I decided to save it for a rainy day. So, I finally activated the card, in 2026, and immediately did a check balance. It said $200, good, as I thought. I tried that day to use it, denied! Check balance again $0.00! Click on show transactions, it shows a bunch of $4.95 Dormancy fees until my card is zeroed out! The card expires in 2027, but was zeroed out in 2025 by dormancy fees!
20 de fevereiro de 2026
Avaliação não solicitada
Resposta de Gift Card Mall
Dear Geoffrey,
Thank you for sharing your experience, and I’m truly sorry for the frustration of activating your $200 Visa gift card only to find that the balance had been reduced to zero due to dormancy fees. I understand how upsetting it must be to expect full value—especially with the card not expiring until 2027—and instead see multiple fees dating back to 2025. This is certainly not the experience we want for our customers, and we’d like to review your case in detail to see how we can assist. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we’ve reached out through Trustpilot to securely gather the information needed to help you further.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 02/24/2026:**
Hello Geoffrey, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Giftcardmall.com
This company is a scam
This company is a scam. I have a $100 gift card and I tried to use it and it was declined. It seems it was already used. They must not have good security if someone is able to steal it. I've tried calling but you can't get a person, you can only leave a message and no one returns the call.
Never buy a gift card from this company.
22 de fevereiro de 2026
Avaliação não solicitada
Resposta de Gift Card Mall
Dear Sandra,
Thank you for sharing your experience, and I’m truly sorry to hear about the trouble you encountered with your $100 gift card—especially the decline and the frustration of not being able to reach someone for help. We understand how concerning it is to feel that a card may have been used without your authorization, and that’s absolutely not the experience we want for our customers. We’d like to look into this right away and assist you directly. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we’ve reached out through Trustpilot to securely gather the information needed to help resolve this for you.
Warm regards,
Josh R.
Giftcardmall.com
LIARS 1
They sent me an email saying that my issue has been resolved. No it hasn't they are a bunch of LIARS. They have done nothing but waste my time. It's strange how my full name gets posted for complaining but they don't give theirs. What are they hiding from?
This is my next step, gov state-attorney general
14 de fevereiro de 2026
Avaliação não solicitada
Resposta de Gift Card Mall
Dear James,
Thank you for sharing your concerns, and I’m truly sorry to hear about the frustration this situation has caused you. We understand how upsetting it can be to feel that your issue hasn’t been resolved, and we want to make this right. To continue assisting you, we’ve sent a message through Trustpilot’s email system—please check for an email from noreply.notifications@trustpilot.com, as we need a bit more information to locate your case and provide the proper support. We’re committed to helping you and appreciate the opportunity to address this further.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 02/18/2026:**
Hello James, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Giftcardmall.com
I was given a gift card for Christmas…
I was given a gift card for Christmas for $200 and most of it was used in 2 different states on uber eats and on google. There is no way to speak to a person, This is crazy that they tell you to file a dispute and they will let you know, but it takes 30 days or more. Has anyone gotten the money back? Also, there are other transactions that are pending, but i cant dispute them yet, that does not make sense
9 de fevereiro de 2026
Avaliação não solicitada
Resposta de Gift Card Mall
Dear Donna,
Thank you for sharing your experience with us, and we’re very sorry for the stress and inconvenience you’ve encountered—especially after receiving your gift card as a Christmas gift. We understand how concerning unauthorized transactions and pending charges can be, and we know it can be frustrating when you’re unable to speak to someone directly. Our dispute process is designed to thoroughly investigate and protect cardholder funds, though we recognize the wait can feel long. To help you further, we’ve reached out through Trustpilot—please check for an email from noreply.notifications@trustpilot.com so we can securely gather the details needed to look into this as quickly as possible.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 02/17/2026:**
Hello Donna, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Giftcardmall.com
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