Ginco Avaliações 

166
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Ordered walnuts that arrived stale, with a strong, unpleasant smell coming from the bags. My wife also believed she saw an insect in one of the packs, though I wasn't able to see it myself. I contacte... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have been buying from "Ginco" for over a year now so I can speak with experience. They sell an enormous range of nuts, lentils and various dried fruit items (cranberry, sultana, currants etc). They... Ver mais

Avaliado com 5 de um total de 5 estrelas

This company is great to deal with! The website is easy to navigate and has a huge selection of competitively priced, high quality products which are dispatched and delivered really quickly. My latest... Ver mais

Avaliado com 5 de um total de 5 estrelas

I've ordered several times now because there is nowhere better to buy nuts from, they are so fresh and of great quality. Their prices are great too. I had a problem with Royal Mail delivery once, the... Ver mais


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

166 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 45% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(166)

61 avaliações nos últimos 12 meses

Escreva uma avaliação
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Avaliado com 5 de um total de 5 estrelas

This company is great to deal with

This company is great to deal with! The website is easy to navigate and has a huge selection of competitively priced, high quality products which are dispatched and delivered really quickly. My latest order arrived today (Sunday), having been ordered on Friday

19 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I wish I could give them less than one…

I wish I could give them less than one star. They are completely fraudulent. I spent around £85 on their poor-quality products after seeing their ad on Instagram and I deeply regret it.
I tried to contact their customer service but they were completely useless. On top of that they wanted me to pay extra just to get a refund is what they suggested..
Overall, their products are tasteless, soggy, and oily, probably the cheapest quality you could ever find. Plus, I have been having dry fruit and nuts for over 30 years..

17 de abril de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Order was delivered on time

Order was delivered on time. Have not checked all the nuts. Quality looks good. Without testing nuts, I couldn’t make tick it five star at the moment. This is first ever time to deal with Ginco. I hope to continue buying products from them if the quality of the products and services are good in future as well. Thank you

31 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I am a regular customer.

I am a regular customer.
Before this incident i had complained about the quality and packaging but Ginco didnt bother.
This time again the packets were all opened and half empty when I opened the parcel and my dry fruits were all over the box.
Complained to DPD as well.

29 de março de 2026
Avaliação não solicitada
logotipo da Ginco

Resposta da Ginco

We have not received any evidence.
If you have complained to dpd then you should be leaving the review for them not us.

Avaliado com 3 de um total de 5 estrelas

I ordered 10kg of almonds

I ordered 10kg of almonds, they arrived today and straight away I weighed the product. Not 10kg as advertised but 9.3kg. I know that’s not a massive difference but it’s the orinciple of the matter. Disappointing.

28 de março de 2026
Avaliação não solicitada
logotipo da Ginco

Resposta da Ginco

Thanks for your business and review.
All our scales are calibrated and home weighing scales are not able to weigh bags of 10kg accurately. Intact we are so confident that if you can prove that the weight is actually less even by 10 grams we will refund you in full and you can keep the goods as well.
Now thats principle.
We await your live video of sealed bag on a proper scale.
Please share with me directly on WhatsApp 07710405018.

Thanks
Best regards

Avaliado com 1 de um total de 5 estrelas

Our order was sent to an old address…

Our order was sent to an old address due to an issue with their payment system. The company acknowledged the system problem, but was unapologetic and refused to offer a refund or replacement. Admittedly, if I had checked the detail on their order acknowledgement email I would have spotted the error, so I would have accepted a compromise solution but they just ignored my emails.

10 de março de 2026
Avaliação não solicitada
logotipo da Ginco

Resposta da Ginco

I would like to clarify that there is nothing wrong with our payment system. We use Shopify, and all delivery details are entered directly by the customer. We do not have any control over that. The order was received on the 9th and delivered on the 10th to the address that was provided when the order was placed. We did receive an email to change the address on the 10th, but it was too late as the goods were already delivered.
IT IS NOT OUR FAULT

Avaliado com 5 de um total de 5 estrelas

Extremely helpful and supportive.

Extremely helpful and supportive.
Always available on other end to answer all queries promptly and efficiently. Very pleased with recent purchase.
Well done!

9 de março de 2026
Avaliação não solicitada
logotipo da Ginco

Resposta da Ginco

Thanks
Much appreciated

Avaliado com 5 de um total de 5 estrelas

Really impressed

Excellent quality of rococo beans and nuts. I was truly impressed. I had an issue and the customer service was prompt and helped resolving the issue. Will definitely recommend them and I look forward to buying more products from them.

14 de fevereiro de 2026
Avaliação não solicitada
logotipo da Ginco

Resposta da Ginco

Thanks for your business and support.
Much appreciated

Avaliado com 5 de um total de 5 estrelas

Always great to do business with Ginco

Always great to do business with Ginco. The quality of their products was especially what drew me to becoming a regular customer. I used to be with Grapetree for years, but quality became an issue.
Slick ordering and processing has been second to none.
Well done. Richard P.

3 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Serious Hygiene Issue – Stale and Insect-Infested Nuts

This was one of the worst food purchases I have made.
The walnuts and almonds smelled stale, and multiple pieces were infested with insects. Selling food in this condition is unacceptable and unsafe.
This shows a serious lack of hygiene and quality control.
I will not be buying from this store again.

25 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Bad quality of cashews

Hello,
I ordered broken cashews abd whole cashews. On your website you promised that they are fresh stock
But the cashews i got to deliver was very bad quality. They are looking like very inferior quality.The cashews colour is in brownish and size also very small.
I trust your site and ordered first time and spent 75 pounds. Iam very much disappointed. I ordered 10 kgs if Quinoa, but that one also 250 gm less in weight.

19 de fevereiro de 2026
Avaliação não solicitada
logotipo da Ginco

Resposta da Ginco

The cashews you bought are small pieces which clearly mentions average quality and suitable for cooking, you cannot expect us to send you top quality without paying for the correct goods.
And you cannot use a home scale to weigh 10kg bag which is dangling in air and expect it to show correct weight.
All our weighing scales are calibrated and we often pul a bit extra.
Why have you not provided any evidence to us prior to writing this review.

Avaliado com 5 de um total de 5 estrelas

Fantastic company, great service, great prices.

I've ordered several times now because there is nowhere better to buy nuts from, they are so fresh and of great quality. Their prices are great too. I had a problem with Royal Mail delivery once, the Ginco team dealt with it with good grace and reimbursed me for a damaged item immediately. It's hard to recommend this company enough!!

18 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing products

Amazing products, they don’t have a huge range of products but what they have is first class. I buy again.

18 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly Recommended

I have purchased from Ginco in the past and found their products to be top quality. They delivered swiftly and with no fuss. I bought psyllium husk this time and the same is true. I would highly recommend this company for people looking for premium quality wholefood products.
Thank you

31 de janeiro de 2026
Avaliação não solicitada

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