Ginco Avaliações 

166
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Ordered walnuts that arrived stale, with a strong, unpleasant smell coming from the bags. My wife also believed she saw an insect in one of the packs, though I wasn't able to see it myself. I contacte... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have been buying from "Ginco" for over a year now so I can speak with experience. They sell an enormous range of nuts, lentils and various dried fruit items (cranberry, sultana, currants etc). They... Ver mais

Avaliado com 5 de um total de 5 estrelas

This company is great to deal with! The website is easy to navigate and has a huge selection of competitively priced, high quality products which are dispatched and delivered really quickly. My latest... Ver mais

Avaliado com 5 de um total de 5 estrelas

I've ordered several times now because there is nowhere better to buy nuts from, they are so fresh and of great quality. Their prices are great too. I had a problem with Royal Mail delivery once, the... Ver mais


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

166 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 45% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(166)

61 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great products.

Great products.
Came so quickly within 24hrs in fact.
Items were as described will be shopping again.
Thank you kindly guys n girls ❤️

18 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

excellent

usually order with this company . so far till date quality is good.. price is competetive ..delivery is quick.. 👍👍

4 de dezembro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

I ordered £67 worth of different types…

I ordered £67 worth of different types of nuts from this company. The delivery was prompt; the cashews and Almonds were good quality; we opened the walnut pack today and they were very bad quality with bad smell and taste. Wrote to the company and was told that our return policy is 14 days. Tried to get some sense into the chap saying that we ordered quite a lot of nuts and we can only tell you the quality once we have opened the pack. We cannot open the packs as they are sealed just to check the quality as the assumption was that they will all be good. I would have accepted at least 50% discount for the walnut on my next round of purchase but the company refused to engage after this saying they are unwilling to offer any credit note. I will NOT be buying from this company again or if I do I will be checking the quality of the goods straightaway. I have noticed down below their comment to another reviewer saying that they do no accept opened package - but didn't explain how is one supposed to check for the quality. I encourage to ring your credit card company in such instances and open a dispute which could result in the credit card company issuing refund.

24 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I did not receive the free 1 kg of cashew nuts

When I ordered, I was offered 1 kg of FREE cashew nuts. I did not receive the free 1 kg of cashew nuts with my order. When I first ordered, I was offered 1kg of FREE dates and I got them, but this time the promise was broken and I feel deceived.

2 de novembro de 2025
Avaliação não solicitada
logotipo da Ginco

Resposta da Ginco

You cannot write fake reviews.
The offer was buy one get one free
You never ordered any cashews which were one offer hence free cashews were not included.
Can you stop black mailing small businesses with your home made offers.

Avaliado com 5 de um total de 5 estrelas

Best walnuts ever… I was increasingly frustrated ordering…

I was increasingly frustrated ordering walnuts from different supplier claiming that they are fresh harvest, but when you get them they are always stale … so thought of trying ginco, for the first time I have received shelled walnuts from ginco and surprisingly they are super fresh. I have ordered another 10kg of nuts from them

28 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Most of my order was okay

Most of my order was okay.

However the butterbeans I ordered were off and some were green. This is forgivable as they were in date, just a bad batch, however
I emailed them but had no response.

25 de setembro de 2025
Avaliação não solicitada
logotipo da Ginco

Resposta da Ginco

Good evening
Find it bit unfair. Emails do go in spam you could have easily messaged. The number is clearly visible on the website.

Thanks
Best regards

Avaliado com 1 de um total de 5 estrelas

Complaint ot Customer service

Complaint ot Customer service : A bit disappointed. Their reply: Normally, we do not accept returns of opened bags.
How anyone know without opening the pack , if product is fauty or not . They agreed but return fee of £4.99 will be deducted.
Issues are :
Roasted Chick Peak have rock hard chick peas mix in normal one --causing tooth damage .
chopped diced Figs have a bit starnge smells ---like not properly dried.
Coconut chips are rock hard ----should not that hard consistency.
We live in East London and regularly buying these products in our area and we can easily differentiate between acceptable & poor quality porducts.

11 de setembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DHL is what went wrong

DHL is what went wrong. The delivery window is from 10.21 - 20.00, so the day is pretty much wriiten off. DHL need a signature, which makes sense for an order of of almost 90 quid, but to make me stay at home all day is not worth it. DHl tracking system does not narrow down the time frame. I think you need another carrier.

10 de setembro de 2025
Avaliação não solicitada
logotipo da Ginco

Resposta da Ginco

Good evening
Quite surprised with the review. We despatched the goods the same day and paid for next day delivery.
How is it our fault that we get 1 star for someone else's (dhl) mistake.

Avaliado com 4 de um total de 5 estrelas

Missing bag of almonds

Placed my first order, over £100. Delivery arrived promptly, but the Jumbo almonds was missing. I informed by e-mail within a few days. They asked me to scan and return the packing slip which had ALL the lines ticked BUT the almonds were still not in the delivery. So I've sent a final request for my almonds. If I don't hear back I will reduce this review to a 1 star, and challenge the credit card company. shame as they have a good range. My Order number is GNC 20036. sent to the whattsapp number. Thank you customer service responded to my short delivery and shipped me the missing almonds.

7 de setembro de 2025
Avaliação não solicitada
logotipo da Ginco

Resposta da Ginco

Good afternoon
We are sorry to hear that you have had an issue with your order.
I would like to personally apologise for the inconvenience caused.
I will personally look into this and resolve this promptly.
I would request you to send me your order number directly to me on 07710405018 (whatsapp)
Once again please accept our sincere apologies for the inconvenience caused.
Thanks
Best regards

Vic

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