Ginco Avaliações 

166
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Ordered walnuts that arrived stale, with a strong, unpleasant smell coming from the bags. My wife also believed she saw an insect in one of the packs, though I wasn't able to see it myself. I contacte... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have been buying from "Ginco" for over a year now so I can speak with experience. They sell an enormous range of nuts, lentils and various dried fruit items (cranberry, sultana, currants etc). They... Ver mais

Avaliado com 5 de um total de 5 estrelas

This company is great to deal with! The website is easy to navigate and has a huge selection of competitively priced, high quality products which are dispatched and delivered really quickly. My latest... Ver mais

Avaliado com 5 de um total de 5 estrelas

I've ordered several times now because there is nowhere better to buy nuts from, they are so fresh and of great quality. Their prices are great too. I had a problem with Royal Mail delivery once, the... Ver mais


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

166 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 45% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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3,6

Todas as avaliações

(166)

61 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Inconsistent quality and messed up delivery

I ordered my first time with them for various nuts, seeds and dry fruits. I found the quality and price were good and I got their order in the timeframe they promised.
So after having good experience with them I naturally wanted to place another order, and I did for 3*1kg roasted and salted sunflower seeds.
I placed the order on Thursday and chose express shipping which meant I would get my order by Saturday. I got notification from Royal Mail that the shipping label was created and now they are waiting to receive the product for delivery. So that shipping notification didn’t get updated for a few days and after I waited 5 days I contacted the company to check where my order was. They came back to me with apology and blamed Royal Mail on loosing my package and promised they will immediately post a new one.
Next day I received an update on the same tracking number they gave me initially that the package now with Royal Mail and processed for delivery. That means they created a label and forgot to post my item in the first place, then why blame Royal Mail for it? If Royal Mail lost my parcel like they claimed they would have posted a new parcel with the new tracking number but that’s not what happened.
That was a first red flag for me that the company lied about the whole situation.
The second red flag I got when I asked for delivery refund since they took a week instead of 2 days as promised to deliver my order. There was no response to my request at all
To make the matter worse the product I ordered was not a good quality and definitely wasn’t the same quality I ordered the first time. The first time I ordered exact same product the quality was good, seeds were well roasted, salted and good size also very tasty.
The second time product came and I knew it was different just by looking at it, the seeds were much smaller and even different shape. So when I tried it they were not good, very soggy, the shell stuck to the seed and won’t come off easily like in a good quality should do.
Also there was some bitter taste present and I could make out the seeds were spoilt or were not treated right way.
So anyway after waiting for my order for 7 days I got a bunch of seeds I can’t use. So so disappointing and needless to say I won’t be ordering from them ever again

28 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience

Used this merchant a few times now. Very happy with my purchases and my experience so far. Excellent customer service. Would highly recommend.

4 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I use this shop in the past and I carry…

I use this shop in the past and I carry on use in it as I found it very convenient and very good quality products. One important thing that I must mention is that the delivery is quick and the items are well packed. I give 5 stars to quality products and to service too.

24 de março de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Missing article

Sorry to say that Last time I ordered Black pepper powder 500g packet but It was not in my parcel.I informed the company but not response about yet.That order customer Ref.13782/#GNC3011

25 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

These ppl are nuts

These ppl are nuts! Not only they give you the best deals you also get the best 🌰 🥜! My box arrived so quick and I was well impressed by the quality! Well impressed and thanks very much for the excellent service!

28 de dezembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid!

Avoid!
Ordered roasted peanuts as was advertised on their page and was sent bird peanuts, a cheap product. I raised this issue with them on email , after 3 reminders, radio silence.

Also privacy - they spam you on WhatsApp using the number provided for delivery, without consent.

9 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Will use again

Yes, the nuts and spices seem good quality. The interaction with Ginco.co.uk was good. Only one slight issue with delivery that was no fault of Ginco as such, but with Royal Mail - they missed their delivery slot so I had to wait an extra day.

23 de novembro de 2023
Avaliação não solicitada

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