Unfortunately they do not have all product ingredients on their website about the Ruka braid hair they sell on their website/platform. To warn or inform customers. They leave key ingredients a... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Great customer service. Ordering from Ginko is seamless with quick delivery times. My questions to customer service are always answered promptly. It’s become a go to when I need to top up on Ruka hair... Ver mais
A empresa respondeu
Service au top! Une fois la commande passée, l’envoi a été super rapide ! La description des produits sur le site est vraiment fidèle aux produits reçus et ceux-ci sont de super qualité ! Cela donn... Ver mais
A empresa respondeu
Got the products now have to see if they work on my hair. Took a week to receive it though. I would prefer the self pick up parcel boxs in the area that's open 24/7.
A empresa respondeu
Detalhes da empresa
- Loja de Produtos de Beleza
- Fornecedor de Produtos de Beleza
- Fornecedor de Extensões Capilares
- Loja de produtos para cabelo
Escrito pela empresa
Ginko is an online store dedicated to curly hair and darker skin tones. Our mission is to source and promote brands that create haircare, hair extensions or skincare products with quality, sustainability and diversity in mind.
Informações de contato
Reino Unido
- ginkostore.com
4,3
Excelente
49 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great range of products and…
Great range of products and quickdelivery. Thank you.
13 de outubro de 2025
Resposta da Ginkostore
Many thanks for your review! We're glad to know you're happy with your order :)
Item received in good time and quick to…
Item received in good time and quick to respond in communication. But the box was open and it did not look as though it had been securely packaged. Im surprised the item wasn't damaged.
27 de julho de 2025
Resposta da Ginkostore
Thank you for taking the time to review us, we're sorry to hear the package arrived opened and will make sure it doesn't happen again!
Ordered some beauty products from Ginko…
Ordered some beauty products from Ginko and curlsmith. Both companies were new to me.
This is now my second parcel from Ginko and the one from curlsmith has yet to arrive.
I know who I will be ordering from again.
1 de julho de 2025
Resposta da Ginkostore
Many thanks for your kind review, we're glad to hear you enjoyed shopping with us!
Resposta da Ginkostore
Many thanks for your review, we're glad to know you had a good experience with us!
Resposta da Ginkostore
Many thanks for your review! We're glad to hear you had a pleasant experience with us :)
Very easy to buy this from the website .
1 de junho de 2025
Resposta da Ginkostore
Thank you for your kind review!
Resposta da Ginkostore
Thanks for your review! We're glad to hear you're happy with your order 😊
Product arrived on time and in perfect…
Product arrived on time and in perfect condition
27 de maio de 2025
Resposta da Ginkostore
Many thanks for your review, we're glad to hear you're happy with your order!
Livraison très rapide 👍🏽
14 de abril de 2025
Resposta da Ginkostore
Merci beaucoup, nous sommes ravis de savoir que la livraison s'est bien passée 😊
Produits à la hauteur de ma…
Produits à la hauteur de ma satisfaction,c est pour cela que je commande et recommande 😬
25 de março de 2025
Resposta da Ginkostore
Merci pour votre feedback! Nous sommes ravis d'entendre que vous êtes satisfaite de vos produits 😊
Amazing quality
it is so nice and soft and because its adjustable its easy to put your hair in doesnt slip off and its not tight at all
12 de março de 2025
Resposta da Ginkostore
Many thanks for the nice feedback and glad to know you're enjoying the adjustable bonnet!
Everything was perfect for me the site…
Everything was perfect for me the site very quick to use keep going in the same way guys
7 de março de 2025
Resposta da Ginkostore
Many thanks for your kind words, it means a lot to us!
Resposta da Ginkostore
Many thanks for your kind review! We're glad to hear you had a positive experience with us :)
Great customer service
Great customer service. Ordering from Ginko is seamless with quick delivery times. My questions to customer service are always answered promptly. It’s become a go to when I need to top up on Ruka hair.
6 de fevereiro de 2025
Resposta da Ginkostore
Many thanks for your kind review! We're glad to hear we've been helpful 😊 See you soon on Ginko Store
Great company love my order came as…
Great company love my order came as described, communication was prompt and clear even assisted me when I was having issues with the courier will be ordering from them again soon
20 de janeiro de 2025
Resposta da Ginkostore
Many thanks for your kind feedback! We're glad to hear you had a good experience with us and you're satisfied with your order :)
Not inclusive of ALL and that is…
Not inclusive of ALL and that is specified in their “about us” section. I don’t think it’s fair and doubt it would be accepted from others.
14 de dezembro de 2024
Avaliação não solicitada
Resposta da Ginkostore
Hi Heather, sorry you feel this way! We are indeed a niche beauty store dedicated to curly/afro hair and beauty, and are proud to serve a population who struggles to find the products they need in mainstream beauty retailers.
Super efficace!
Livraison ultra rapide, colis super bien conditionné. Je recommande !
3 de novembro de 2024
Resposta da Ginkostore
Merci beaucoup Lara, nous sommes ravis d'entendre que votre expérience a été positive 😊
My parcel was not handed to me
My parcel was not handed to me. The courier did not knock on my door. I received a text to say it was delivered and found my parcel on the path leading to my front door.
30 de outubro de 2024
Resposta da Ginkostore
Sorry to hear the delivery didn't go well, we understand how frustrating it is! We'll feedback to the delivery company to make sure this situation doesn't happen again.
Resposta da Ginkostore
Many thanks for your feedback Yewande!
The delivery was very fast
26 de setembro de 2024
Resposta da Ginkostore
Many thanks for your review and great to hear you're happy with our service!
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