Glasgow Airport Avaliações 258

Came through passport control at midnight on 11 the august 2025 and the line was ridiculous the machines are faulty meaning they don't read peoples passports.or is it that we supply cheap unreadable passports, also the guys and women on the desks are rude when I complained, it took almost an hour to get through, what a horrible thing at the end of a holiday , oh yes there was no staff shortage just a full compliment of no use machines and poor staff

Unfortunately from the moment we stepped in, it was as if we ruined the day for every member of staff.
Very unhelpful, rude and not willing to do their job without showing it on their faces.
I get it.. It's miserable working full time, but when people are going on holiday, full of optimism and excitement, please don't crush it. We don't get to do this often.

Horrendous waiting times at passport control and luggage reclaim.

20 minutes at passport control then 30 minutes at luggage reclaim late last year.

Then today 20 minutes at passport control and 40 minutes at luggage reclaim!

Appalling. Also on both of my recent visits the men’s downstairs toilet has been closed. I could only find the one downstairs.

For anyone who doesn’t really need to use this airport I would say, “ don’t”. Sadly most people in SW Scotland have no other option.

This shambles is owned and operated by AviAlliance. A German company that owns numerous airports.

This is where you need to complain to.

An accident waiting to happen

This is the worst airport I have ever visited. I was flying out for a short flight to Ireland. One of their staff at TSA was a middle-aged woman with short hair who decided to publicly humiliate me as I was the only Asian in the area surrounding 10-15 Caucasians. My white boyfriend and his sister were searched by her and her coworker after me and they could not be more obvious. My boyfriend’s sister had triple the amount of liquid, in front and on her back. She did not have to throw a single item away while I had to toss a whole bag. I know for a fact all my bottles fall within the 3 oz rule that every airport has. I traveled a lot while the sister has never traveled overseas and was breaking multiple rules as she was carrying full size bottles over 3 oz. I then watched my boyfriend get searched by the same female staff that searched me and immediately saw the difference. My boyfriend had double the amount of liquid that I had. That female staff did not force him to throw anything away nor was she condescending towards him. I reached out online and submitted a complaint detailing everything, but Robert Horsburgh who is the “Security Operations Manager ICTS” decided to only watch a partial clip on the CCTV. I asked him to continue watching it so he could see clear as day the rule was not applied to everyone around me. He has not replied since 6/12/2024 and I have followed up a total of 4-5 times via email before posting this review. Also, I received a response from John Lister, "Compliance & Training Manager," who was completely unhelpful, vague, and dismissive on 7/1/2025. He told me he was "unable to comment on the individuals around me or the person who searched my belongings" and how I needed to go to the police to report the matter. This airport does not take pride in having diversity or accountability for their staffs.

Extortionate parking fees.
I went out to the airport to collect a relative on their return from a holiday. Their flight was due in at 2000. I checked several times for updates on the arrival time and it was still 2000. I arrived at 2010 and went into the pick up area and messaged relative to say where I was, they told me they had just landed 10 mins late. Baggage reclaim was slow so I was over my 15 mins. In total I was in pick up area for 28 mins and was charged £50 on exiting the car park.

This has to be one of the worst airports to travel into. Around an hour to get through passport control at 0200 hrs. I think they are causing the frustration so that passengers pay the £15 per head fast lane. Surely they cannot be happy with the reviews they are receiving. Bad management.

Passport Control utterly chaotic. Far too few electronic gates , appallingly organised queueing . Security on departure is slowly getting better but arrival checks worse than ever. Compared to other European airports it is a shambles - Malaga handles three times the numbers in a fraction of the time . This has not much to do with Brexit - it is largely under investment and desperately poor management.

At a time when we are demanding holiday hotspots increase capacity at passport control, you return to Glasgow airport to find only 5 scanners in place.
Hundreds of passengers queue for an hour to get through UK passport control in a confined area.
There is plenty of floor space for at least 20 more with a little bit of re-organising.
Health and Safety guidelines are probably being disregarded in this queuing system, what would happen if there was a fire alarm. How would 5 or 6 hundred passengers be able to clear this area quickly when there is one door in and one door out. A disaster waiting to happen!

Where to begin... Horrendous queues at security. Place is a building site, with nowhere near enough staff. Those who were working were rude and unhelpful. Then there is the departure area which looks like it hasn't been updated in 20 years.

Passport control when landing back was laughable and don't get my started on the costs of the bus or airport taxis into the city.....

No smoking areas after security so 3 hours waiting to board plus a 5 hour flight without a vape or smoke is barbaric behaviour.

Helpful friendly staff at sunglasses hut .

Arrived at Glasgow airport 3am on Sunday morning 1st June after an amazing holiday BUT an altogether stressful flight home only to discover the most disgusting ladies toilet facilities EVER in the baggage pick up area.
Surely Glasgow Airport can, in this day and age, supply and pay for cleaners to have the toilet facilities kept to a usable standard.

Really long queue for very few scanners. Add at least one hour onto your return to the airport. Very disappointing operation compared to other European airports.

Poor organization

Buyer beware, the food and drink costs in this airport are unreal! . Shocked by Starbucks prices- £9 for a glass of tapwater, a turmeric shot and a drink of melon juice
W H smith charged £3.99 for 500 ml of coke and 99p for a carrier bag.

Terrible queues for security & very little or poor communication for a lot of us who were stressed that we wouldn’t make our flight! In speaking to a cabin crew member some of the issues currently relate to being understaffed due to wanting a payrise & new equipment that’s been installed & a lot of it not being operational! Shambles of a place atm, leave yourself extra time if possible!

Limited seating area which forces you into the extremely overpriced cafè or bars. The food is the worst ever. This is an airport that is just robbing people. The lounges are expensive and limited services and understaffed.

Appalling security delays - only one gate open. Deeply unpleasant landside shopping. Airside restaurants all offer the same menu and you won't have time to grab anything as you will be running for your flight.

Seriously what the hell is going on at this airport. Absolute shambles. Arrived over an hour before an internal flight to find the queue for security 40 minutes. The staff were frankly rude and a disorganised mess. No communication and simple "you should be here 2 hours before flight time" yeah because with 30 years of flying round the world I needed to know this. Even with priority boarding (laughable) I only just made flight. One of the messiest security processes I've ever seen. Which I include internal India flight on which I dropped my own bag to the plane 😂. Honestly management team needs to take responsibility for this. Absolute mess.