Glasgow Taxis Avaliações 76

Used the app for years, all of a sudden with the recent price increase the app refuses to take any available card, literally no way to book a taxi even if willing to pay more. Had to go with a competitor charging 3x the price because literally no other way to get home. Two single women on their own, do better or pack it in. Disgusting way to run a business literally giving people zero option but to go with a rival business like Uber

What a vile driver I saw screaming at a young girl in a car tonight a bmw YBI7
YCL, near the emirates Glasgow , , she got nervous at traffic lights and stalled her car and you were so aggressive and nasty , what is wrong with your drivers , no wonder nobody uses them !! Vile driver

Waited an hour after calling at 1.20pm on a Sunday afternoon. Initially it said 11 min . After 30 min I called it said none in area . I called numerous times after this and it kept changing with the odd a few min to mainly said none available . At some point I spoke to operator he apologised n said we are trying . 1 hour later it came 😡😡😡 ye never rely on them , esp if you have something booked to go to .

Be prepared to be ripped off in Glasgow, whether you are a visitor or a local, you will be driven around that extra roundabout or taken on a deviation over the fly-over. Do not trust any of them. You need to know what your fare as well as your route should be before getting into the cab. Be warned. Just take public transport, if you have the time.

Pre booked a pick up the night before to get to a 6am train from Queen St. Had to phone as App just said ‘assigning driver’. Nothing available in my area. Staff pleasant but unhelpful and blasé. Made me like I was insane to even expect there to be a taxi available in my area. Hint: that’s the reason for booking 12 hours in advance. Reliability is fundamental to a successful taxi business. Badly let down and won’t use again.

Do not use! Booked a taxi in advance from the Hydro (so didn't join the queue at the rank). Booked taxi never came....55 mins later we had to get a taxi from the queue! App just said 'assigning driver'. Extremely poor...esp as many many Glasgow Taxis passed up and picked up at the queue (ie were not heading to a prebooked person!). Very poor

Abysmal pick up time, over priced and extremely unprofessional driver. Glasgow Taxis used to be the go to in reliability and integrity, now it seems the standards of drivers has dropped. The app is incorrect and there is no wonder they are going down the pan.

First time we used them via hotel reception they arrived quickly no issues and good service
However 3 hours later …Awful experience, (booked through app) , booking was accepted , they did not come .

I phoned several times to get an automated awnser ( press 1 if you still want the service , press 0 to talk to a dispatcher who never picked up the call) shocking and disappointing.after several times of this (45 mins after the arranged pick up ) .. Eventually managed to talk to someone after phoning a different number to be told that no driver had been allocated and I quote ‘ no driver has been allocated, we’re not sending any taxis out to your location as it’s buisy and the taxi rank have priority ‘ …however they had taken my payment method and there is a fine for cancellation …about an hour in all of standing in the freezing glasgow wind.

0/5 – Glasgow Taxis is a Complete Scam

If I had the option to give zero stars, I absolutely would. I want my refund because what they’re doing feels like a straight-up scam.

Here’s what happened:
I booked a ride, they charged me immediately, and then kept showing “finding a driver” for 30 minutes. No one was assigned. I even called their helpline — they recognised my number since I’m registered — and all they said was, “We have not yet assigned a driver for your upcoming ride.” No solution, no help.

So basically they take your money first, make you wait forever, provide no driver, and then if you cancel (even though it’s THEIR fault), they charge you a cancellation fee of almost 33%. Absolutely ridiculous.

After waiting half an hour with zero updates, I had no choice but to cancel — and still got charged.

Glasgow Taxis seriously needs to fix this system. Charging customers without providing a driver is unacceptable. Avoid unless you enjoy paying for nothing.

If you have to be anywhere by a certain time then avoid Glasgow black cabs at all costs they are the most unreliable company in the West of Scotland I use them quite regular and I've got used to the ridiculous weights sometimes up to 90 minutes they have no consideration of people's onwards connections so if you are get the train coach or flight use somebody else because the chances are you will not make your flight but then they will come up with some excuse of why the attack he's not being sent yet they're the biggest company in the West of Scotland

Historically, this may have once been Glasgow's Number 1 Taxi Company, presently -Avoid at All Costs!
A taxi, pre-booked to take a family with children, from the South of Glasgow into Buchanan Street bus station, for the Edinburgh Airport Link bus as they had a flight to catch in Edinburgh.
Taxi did not turn up despite the App saying it was on the way. Difficulty in obtaining a 'human' on the phone after 45 minutes from booked time. When finally contacted to be told "no taxis available".
Unacceptable quality of service and unacceptable communications.
Customers accept the premium cost of a 'black cab' as it would be reasonable to expect reliabilty.
Stick to local private hire or Uber.
I do not need to describe the worry and stress this caused.

£45 for a 15 minute journey home. G41 to G32. I was truly taken for a ride. Never again.

They did me a solid and got to me when most others wouldn't. They're good eggs. Bit slow but good!

I've missed so many of my lectures. They come 30 minutes late despite calling them in advance and repeatedly being reassured. Absolutely rubbish and unreliable they just don't come

Had prebooked a wheelchair taxi to take our elderly mother who has dementia out from her care home for a treat. Taxi did not turn up. When questioned they had not allocated a driver despite it being precooked 2 days prior.
Congrats on disappointing an elderly lady who was looking forward to an afternoon outside of her care home!

Don't even consider this company if your need is urgent; I had chest pains late one Monday evening and I was told by NHS24 to take a taxi immediately to the nearest A & E Department.

I called Glasgow Taxis and waited NINETY MINUTES for a car, I had three automated 'sorry we're delayed' messages. I was already anxious and in severe pain so the wait only added to my already high stress levels.

I would advise avoiding them at all costs.

Amateurs. Unreliable - not to be trusted

Unfortunately we have had a very negative expierence with Glasgow taxis. We had booked a taxi and they had said they would be 5 minutes, however they called and said they would be 10 minutes which we were ok with. 20 minutes later we see the designated taxi driver past us and the driver moves us to a different driver meaning we had to pay a cancellation fee in which we did not cancel. We then phoned an operated and got hung up on due to us not apparently not being patient enough even though this was no fault of ours and getting hung up but the operator which is very unprofessional and not taking account of the situation. Calling again resulted in that the same indivual said he could not refund us and that no manager was available. Very poor will not be using again. This is the first bad review I have written.
Poor show

Left me stranded in glasgow. Absolutely usless. Wouldnt use them again if my life depended on it. Sitin in there office scratchin there arse no doubt. Bunch of muppets.