Ordered in early July with "2 to 3 week delivery" and today's September 12th. Contacted them numerous times with no response. Finally gave up and contacted the site i ordered through explaining my ord... Ver mais
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Veja o que dizem as avaliações
I received my order on April 23, 2026 and was disappointed to find one of the glasses I ordered is broken--the base of the glass is shattered. I email support immediately upon opening the package a... Ver mais
I recently purchased a set of glasses from Glasscias, and I must say, I've been pleasantly surprised by the quality. While I was aware these weren't the authentic brand-name glasses, the craftsmanship... Ver mais
It's a scam. The glasses advertised as 'crystal' are half the weight and twice the thickness of a true crystal glass. They are standard glasses made in China that you will see at Cost Plus. And goo... Ver mais
Detalhes da empresa
Escrito pela empresa
We started with a simple mission at heart: "to help people drink better." In Glasscias, all glasses are designed with beauty AND brains, here you'll find glassware that will last a lifetime. If you're looking for glassware that's as chic as it is practical, you've come to the right place.
Informações de contato
439 Grim Avenue, 92104, San Diego, Estados Unidos
- 6193530232
- support@glasscias.com
- glasscias.com
2,5
Ruim
57 avaliações
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Resposta da Glasscias
Hi Kathy,
We're truly sorry to hear about your experience. Please know that your feedback matters to us.
Our Customer Experience & Resolution Team has been set up specially to help with situations like this, and they’ll be reaching out to you shortly to assist and make things right.
The Glasscias Team
I have no idea when I will receive my…
I have no idea when I will receive my package.
2 de janeiro de 2025
Resposta da Glasscias
Hi Rosa,
We're truly sorry to hear about your experience. Please know that your feedback matters to us.
Our Customer Experience & Resolution Team has been set up specially to help with situations like this, and they’ll be reaching out to you shortly to assist and make things right.
The Glasscias Team
I ordered 2 sets of the Logan Roy…
I ordered 2 sets of the Logan Roy bourbon glasses- no glasses, no response to multiple email request about where the shipment is, and i can’t find a working number for your company. Truly terrible experience. I would really like to have these glasses- i spent months looking for just the right glasses but at least don’t steal from me- if i can’t get the glasses i expect a refund
Amy carmel- confirmed order # is GS150722
20 de dezembro de 2024
Resposta da Glasscias
Hi Amy,
We're truly sorry to hear about your experience. Please know that your feedback matters to us.
Our Customer Experience & Resolution Team has been set up specially to help with situations like this, and they’ll be reaching out to you shortly to assist and make things right.
The Glasscias Team
Satisfied!
Easy to order. My glass was wrapped up very good and protected. I got it fully intact. I am very satisfied with my product. I will order again.
27 de novembro de 2024
This was not what was advertised.
This was not cut Crystal! It was pressed glass with a seam down the side. Definitely not worth what I paid. Will be returning it. I feel like I was scammed!
8 de dezembro de 2024
Resposta da Glasscias
Hi Susan,
We're truly sorry to hear about your experience. Please know that your feedback matters to us.
Our Customer Experience & Resolution Team has been set up specially to help with situations like this, and they’ll be reaching out to you shortly to assist and make things right.
The Glasscias Team
Unresponsive to Return
I received my package and was not happy with the feel or look of the "josephine-style" glassware. I have reached out to return and refund the purchase, but have yet to hear back from them.
30 de novembro de 2024
Resposta da Glasscias
Hi Sargeant,
We're truly sorry to hear about your experience. Please know that your feedback matters to us.
Our Customer Experience & Resolution Team has been set up specially to help with situations like this, and they’ll be reaching out to you shortly to assist and make things right.
The Glasscias Team
This is a 100% Chinese fake for the…
This is a one hundred percent Chinese fake for the price of the original glasses. I bought the Josephine N3 here, but at the same time at the original Josephinenhutte store. It was a crude fake, at $60 per glass. I don't recommend it. I talked to Matteo, who told me that we are wine lovers and recommended that we try our glasses inspired by Josephine. However, he did not answer my question twice whether this glass is a Chinese fake. I took a chance and ordered them, the delivery was from China... It doesn't look like the original, and it doesn't cost $60
1 de novembro de 2024
Avaliação não solicitada
Resposta da Glasscias
Hi Sam,
This is Jessica from the Customer Experience & Resolution Team at Glasscias. I came across your review on Trustpilot and wanted to reach out directly.
I'm so sorry to hear that your experience wasn’t what you expected. We take concerns like yours seriously and would love the opportunity to look into it further. However, we couldn’t locate an order under your name in our system.
Would you mind sharing your order number or the email address used for the purchase? Once we have that, I can follow up promptly and do my best to make things right.
Poor Start, Satisfactory Result
Tracking link provided by Glasscias is a dead link, cannot track my order. Tried emailing customer service, no reply. Unacceptable customer service.
UPDATE 11/29/2024 Following my 1 star review above, Matteo replied to my 11/22 email on 11/24 and provided an alternate tracking link which showed the entire process. These items ship from mainland China, so expect 3 to 4 week deliveries. I'm upgrading my review to 3 stars due to his helpful reply. The glasses arrived in tact by an independent courier (which I found a little odd), but were packed very securely in a bubble pack with several layers of protection. The glasses were not boxed and had no labels or identifying paperwork whatsoever. However, they seemed well-made and heavy, not thin and brittle, and the spinner feature worked nicely. Though I am generally satisfied with the end result, because of the overall experience, I would be hesitant to purchase from Glasscius again.
11 de novembro de 2024
Not s bad glass overall
Not s bad glass overall, but a very poor replica design of the Josephine white wine glass overall, a bit heavier too...I will now order the real one...gave it a shot, some u win some u lose
23 de setembro de 2024
Resposta da Glasscias
Hi Marc,
Thank you for giving our glassware a try and for taking the time to share your thoughts.
You're absolutely right, the Josephine glass inspired our design, but it’s not a perfect replica. We aimed to create something with a similar silhouette and solid craftsmanship at a more accessible price point. We’re sorry if that wasn’t clearly communicated upfront.
That said, we never want you to feel like you lost out. We'll be reaching out directly to see how we can make it up to you, whether it’s compensation or something else that works best for you.
Thanks again for the honest feedback. It really helps us improve.
Would have liked a faster delivery
Would have liked a faster delivery, however glasses arrived not damaged and greatly appreciated by the gifted.
14 de agosto de 2024
Resposta da Glasscias
Thanks for your feedback! 🌟 We're glad the glasses arrived safely and made a great gift. 🎁 We're working on speeding up our deliveries and truly appreciate your patience. Looking forward to serving you again soon! 😊
Martini glassesSecure packaging as it was glass
Secure packaging as it was glass. Quality is perfect.
Good service. I will definitely be buying more
16 de agosto de 2024
Resposta da Glasscias
Thank you for the great review! We're thrilled to hear you were satisfied with the packaging and quality of the martini glasses, as well as our service. We can't wait to serve you again soon! 😊🍸
Order #GS127122
Order #GS127122
Order date 2024-07-28 03:32
This is now almost 4 weeks ago and it states delivery is 2-3 weeks. At the same time there is no reply on mails when posting an inquiry.
We have one week before going back to Denmark and wonder if we're ever going to see the glasses.
These glasses are meant for rum rating shots in a now global forum!
Very poor customer service.
28 de julho de 2024
Avaliação não solicitada
Resposta da Glasscias
We're truly sorry to hear about the delay and lack of communication, and we understand your concern, especially with your upcoming departure. Our customer service representative will be reaching out to discuss a resolution. We are paying high attention to this issue and will resolve it ASAP. 🌍🥃
Time and packing.
16 de julho de 2024
Product excellent…
Product excellent…. Website easy to use…. Product packaged well for shipment
But
Delivery is very slow … might consider using DHl from Asia to US
21 de julho de 2024
The description of the glasses was false
I ordered the Remi Martin replica glasses. In the description it stated that the glasses are made of crystal. Not only they're not, just plain glass, they didn't even looked the same. one was a lot thicker and heavier than the other. I'm sorry bit that's really poor quality. I'm not gonna order again.
18 de junho de 2024
Resposta da Glasscias
Hi Nissim,
We’re really sorry to hear about your experience and we truly appreciate you bringing this to our attention.
We’ll be reaching out directly to see how we can make things right for you. Whether that means a refund, replacement, or something else that works better for you. We want to fix this.
Thank you again for your honest feedback. We’re learning and improving with every experience, and your voice helps us do that.
Resposta da Glasscias
A thousand thanks, Dennis! We're absolutely thrilled to hear that you enjoy using the glasses. Your satisfaction means so much to us, and we would love it if you could help us shout it out to the world! 😊🍷
Love the super fast wonderful customer…
Love the super fast wonderful customer service!
22 de junho de 2024
Resposta da Glasscias
Thanks so much, Leslie! 🌟 We're delighted to hear you loved our super fast and wonderful customer service. Your feedback made our day! 😊👏
Cheaply Made, Poor Quality Whiskey Glasses
Be warned! Very low quality whiskey glasses. Not sparkly or “crystal” clear at all—look like cheap dime store glass. There’s even a buldging wide, vertical seam running from bottom to top of each glass. Not sure how these were made, but not even regular drinking glasses have seams. What gives?
9 de junho de 2024
Resposta da Glasscias
Hi Michael,
Thank you so much for your feedback on the whiskey glasses. We truly appreciate you pointing out the problem, and we're sorry to hear that the quality didn't meet your expectations. This is definitely not the experience we want for our customers!
Our customer service representative will be reaching out to you soon to understand more about the situation and work out a resolution for you. We're committed to making this right and ensuring you're satisfied with your purchase.
Thanks again for bringing this to our attention. We look forward to resolving this for you!
Perfect for your understated whiskey lover
Bought these as a gift for my husband and he’s in love with them! The weight of the glass is substantial!
5 de junho de 2024
Resposta da Glasscias
Hi Amber,
Thank you so much for your fantastic review! We're thrilled to hear that your husband loves the whiskey glasses and that you’re impressed with their substantial weight. It’s wonderful to know they made the perfect gift for an understated whiskey lover.
We appreciate your support and kind words. Cheers to many enjoyable moments ahead!
Fast & Easy Shopping Experience
Fast & Easy Shopping Experience. Got Exactly what I wanted. Thank You!
28 de maio de 2024
Resposta da Glasscias
Hi Cindy,
Thank you so much for your awesome review! We're thrilled to hear that you had a fast and easy shopping experience and got exactly what you wanted. Your satisfaction means the world to us!
Thanks again for choosing us. We can't wait to serve you again soon!
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