Ordered in early July with "2 to 3 week delivery" and today's September 12th. Contacted them numerous times with no response. Finally gave up and contacted the site i ordered through explaining my ord... Ver mais
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Veja o que dizem as avaliações
I received my order on April 23, 2026 and was disappointed to find one of the glasses I ordered is broken--the base of the glass is shattered. I email support immediately upon opening the package a... Ver mais
I recently purchased a set of glasses from Glasscias, and I must say, I've been pleasantly surprised by the quality. While I was aware these weren't the authentic brand-name glasses, the craftsmanship... Ver mais
It's a scam. The glasses advertised as 'crystal' are half the weight and twice the thickness of a true crystal glass. They are standard glasses made in China that you will see at Cost Plus. And goo... Ver mais
Detalhes da empresa
Escrito pela empresa
We started with a simple mission at heart: "to help people drink better." In Glasscias, all glasses are designed with beauty AND brains, here you'll find glassware that will last a lifetime. If you're looking for glassware that's as chic as it is practical, you've come to the right place.
Informações de contato
439 Grim Avenue, 92104, San Diego, Estados Unidos
- 6193530232
- support@glasscias.com
- glasscias.com
2,5
Ruim
57 avaliações
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Took too long to receive glasses
Paid the extra money for faster shipping and it's been almost two weeks and still don't have the glasses I ordered.
7 de maio de 2024
Resposta da Glasscias
Hi Erik,
We're sorry to hear about the delay in receiving your order. Our delivery estimate of 10-18 days is intended to account for unforeseen circumstances like customs clearance and holidays, and any unpredictable delays but we understand your frustration with the extended wait.
We apologize for the inconvenience this has caused. Rest assured, we're actively working to improve our shipping process to prevent delays like this in the future. We hope that despite the wait, you'll enjoy using the glasses once they arrive!
Glass is not like the picture and…
Glass is not like the picture and doesn’t follow the same form. For the price point, I expect accuracy.
30 de abril de 2024
Resposta da Glasscias
Hi Ben,
We've investigated the issue and confirmed that the glass you received is not what you ordered. The packaging team has mix-up the order, causing this to happen. We sincerely apologize for this oversight and any inconvenience it has caused.
We've already sent out the correct wine glass to you. Let us know how is that, your genuine feedback would be greatly appreciated!
POOR Quality / Bait and switch
Took a very long time to receive my order.
Glasses are a bait and switch. Very POOR quality with air bubbles through the glasses. They feel like plastic cups in your hand.
4 de março de 2024
Avaliação não solicitada
Resposta da Glasscias
Hi Alan, we're truly sorry for the delay and the disappointment with your order. We take feedback like this seriously and want to make things right for you. We've actually sent you an email to address your concerns directly. Your experience with us matters most, so please get in touch with us as soon as possible. We're here to ensure you're completely satisfied with your purchase. Looking forward to hearing from you soon!
The product was what was advertized
The product was what was advertized, which of course is not always the case, from other vendors. The glass was excellent! Thank You!!
13 de janeiro de 2024
Resposta da Glasscias
Hey, thanks a ton for the shoutout! 😊 Super glad to hear you loved the glass and everything was just as expected. We're all about keeping it real and providing the good stuff, unlike some others out there. Your feedback's made our day! Enjoy your glass and hit us up anytime you need more. Cheers! 🎉
Authenticity
I would like to say all products are in good quality and handmade. However, it's not the original brand. which mean it's not from the original company. If you are looking for the 98% similar products then you can order it definitely.
18 de dezembro de 2023
Resposta da Glasscias
Thank you so much for your support and recognition of our creations! Our team of talented designers and skilled glassmakers put their hearts into every piece, striving for exceptional quality and uniqueness. Knowing that our work is being compared to big brands is incredibly gratifying. We're delighted to offer products that resonate with your tastes and stand out for their craftsmanship. Thanks again for choosing us and appreciating the artistry behind our collection!
After having a negative initial…
After having a negative initial experience, I was able to give the company a 5-star rating thanks to the excellent customer service communication with Mateo Lewis which resolved my issue.
12 de janeiro de 2024
Avaliação não solicitada
Resposta da Glasscias
Wow, this is fantastic to hear! 😊 We're super happy that Matteo was able to turn your experience around and resolve your issue. Your satisfaction is our top priority, and reviews like yours make our day! Thanks a ton for sharing your experience and giving us a 5-star rating. 🌟
Best glasses one can use to enjoy some…
Best glasses one can use to enjoy some fine bubbly! Great shipping packaging, happy customer!
27 de novembro de 2023
Resposta da Glasscias
Thank you so much for your wonderful words! Hearing that you are enjoying your new glasses truly means the world to us.
Thanks once again for choosing us and for being such a fantastic part of our community.
Cheers to many more delightful moments with your new glasses!
I am having a problem with getting a refund.
I am having a problem with Glasscias.com. I made an order, but unfortunately, it was delivered to the wrong address. I contacted the company, and they told me they had forwarded my complaint to Hailify's (shipping company )support team. However, the shipping company said that my package was lost, and I should contact Temu company instead. I have yet to hear back from Temu, leaving me feeling helpless and frustrated. I believe Glasscias should take responsibility for this situation and refund my money. It's unfair that I'm stuck in the middle of this confusing situation with no resolution in sight.
4 de dezembro de 2023
Resposta da Glasscias
Situations like these are certainly not what we want for any of our customers, and I can understand the frustration and helplessness this has caused.
Please rest assured, we are not taking this lightly. I'm personally overseeing the processing of your refund request. Due to the holiday period, our team's response might be a bit slower than usual, but I assure you that we are handling your request as swiftly as we can.
Wishing you a joyful and relaxing holiday season!!
Customer Service
While I was unfortunately unable to proceed with my original order due to a personal mix-up, I still wanted to commend Matteo on his excellent customer service in handling the order remediation. I will certainly return as a customer in the future due to our pleasant exchange.
26 de novembro de 2023
Avaliação não solicitada
Resposta da Glasscias
Wow, your message truly made my day! Thank you so much for taking the time to acknowledge the effort we put into customer service. It means the world to us, especially in moments like these where things don't go as planned. We're thrilled to have you as part of our journey and can't wait to welcome you back!!
I recently purchased a set of glasses…
I recently purchased a set of glasses from Glasscias, and I must say, I've been pleasantly surprised by the quality. While I was aware these weren't the authentic brand-name glasses, the craftsmanship and attention to detail have genuinely impressed me. It's not often you find such quality at this price point. Money well spent indeed!
31 de outubro de 2023
Avaliação não solicitada
Mjølnir decanter
I bought the most wonderful Mjølnir decanter. It arrived in perfect condition, it looks just like promised, and it fits so well on my shelf.
1 de novembro de 2023
Resposta da Glasscias
Oh, your kind words have truly made our day!
🌈 We're over the moon to know that our Mjølnir decanter is shining bright on your shelf.
Reading feedback like yours makes all our hard work worthwhile. Cheers to you and the many happy moments with our decanter!
Great customer service
Great customer service, tops all the way. Experienced a hiccup with delivery carrier, no fault of Glasscias, and they were proactively on top of it the whole time. Love the product, but I am ecstatic over the service. Great company to deal with. I look forward to doing business with them again. Great, great, great service!! Thank you!
24 de outubro de 2023
Resposta da Glasscias
Hey David, a heartfelt thank you for taking the time to share your positive experience with Glasscias on Trustpilot. Your understanding and patience through all the hiccups did not go unnoticed. Customers like you, with your kindness and consideration, motivate us to continuously improve and do better each day. Once again, thank you for your graciousness!
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