Glasswells Avaliações 

1.140
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

We have recently purchased a new lounge, stairs and landing carpet and Amtico for the dining room, hall and kitchen. We are extremely pleased with the end result. There was a problem initially but... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Bethany, Bury St Edmunds branch rang to reply to our request for info about sofas with some suggested models - when we got there she showed us several that fitted our requirements, we were also able... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very knowledgeable salesman (or should I say sales person) who guided us through what we had previously hoped would be feasible. Great value and good delivery time quoted. Very good salesman!

Avaliado com 5 de um total de 5 estrelas

Peter was very helpful and knowledgeable. Nothing was too much trouble and he priced up any combinations of furniture we looked at. Very personable and provided a great overall service in the Burys st... Ver mais

Detalhes da empresa

  1. Loja de Móveis
  2. Loja de Móveis para Quartos
  3. Loja de Carpetes
  4. Loja de Balcões
  5. Loja de Artigos para Curling
  6. Loja de Móveis de Jardim

Escrito pela empresa

Glasswells are the largest independent home furnishings stores in East Anglia, providing a massive choice of quality furniture and beds, flooring, curtains, blinds and homewares since 1946. Make your house a home at Glasswells in Bury St Edmunds, Ipswich, Haverhill, Saffron Walden and online.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(1.140)

340 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Adrian in the Ipswich store was…

Adrian in the Ipswich store was brilliant! Helped me find a suitable riser recliner chair for my mother at short notice! Very knowledgeable and helpful a true professional! Thank you Adrian.

28 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Peter was very helpful

Peter was very helpful and knowledgeable. Nothing was too much trouble and he priced up any combinations of furniture we looked at. Very personable and provided a great overall service in the Burys st. Edmunds branch.

25 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent experience

Excellent customer service by Codi who demonstrated good knowledge of the furniture we were buying, in addition to offering practical advice and suggestions without being pushy. It was a pleasure to shop in the store and our experience has made us want to visit this store in future.

23 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Place for Coffee & Cake!

I hadn’t been to Glasswells “The Place To Eat” before, in fact I didn’t really know it was there! My friend took me for coffee and cake and I was very impressed! A light, clean restaurant, lovely selection of cakes and staff we professional and efficient. I am definitely bringing my husband here!

23 de julho de 2026
Avaliação não solicitada
logotipo da Glasswells

Resposta da Glasswells

Thank you for your lovely review. We're delighted to hear you enjoyed your visit to The Place to Eat and were impressed by the restaurant, selection of cakes, and service from our team. We look forward to welcoming you and your husband back again soon!

Avaliado com 5 de um total de 5 estrelas

Good choices available

They had the furniture I wanted at a reasonable price. The salesman was very helpful and knowledgeable.

21 de julho de 2026
Avaliação não solicitada
logotipo da Glasswells

Resposta da Glasswells

Thank you for your review!

Avaliado com 5 de um total de 5 estrelas

Extraordinary staff and great products

Bethany, Bury St Edmunds branch rang to reply to our request for info about sofas with some suggested models - when we got there she showed us several that fitted our requirements, we were also able to chose colours from a swatch book. Our bespoke sofa(s) we will with us in under 12 weeks . What a very different shopping experience Glasswells turns out to be. Attentive staff, a real person on the phone and fantastic choice. We stayed for lunch and the very busy cafe was very calm with staff helping each other. We noticed two male staff in suits moving a table to enable a woman in a wheelchair to eat her lunch in comfort ! What a difference from all the other shops we went in !!!! Thank You we will be back! Looking forward to the arrival and f our new settees “Holley “in “Marmalade” J & A

21 de julho de 2026
Avaliação não solicitada
logotipo da Glasswells

Resposta da Glasswells

Thank you for your wonderful review. We're delighted to hear that Bethany helped you find the perfect sofas and made the process so enjoyable. It's also lovely to know that our customer service, store atmosphere, and café team all contributed to such a positive experience. We'll be sure to pass on your kind words to Bethany and the team. We look forward to welcoming you back and hope you love your new Holley sofas in Marmalade when they arrive!

Avaliado com 4 de um total de 5 estrelas

We have recently purchased a new flooring.…

We have recently purchased a new lounge, stairs and landing carpet and Amtico for the dining room, hall and kitchen. We are extremely pleased with the end result. There was a problem initially but this was dealt with efficiently and resolved by John at Bury.
Nathan and Kieran who fitted the Amtico, despite travelling from Cambridge to Ipswich over 3 days, arrived on time each day and were more than helpful giving us valuable advice. They have done an exceptional job. Thanks one and all,

9 de julho de 2026
Avaliação não solicitada
logotipo da Glasswells

Resposta da Glasswells

Thank you for your wonderful review. We're delighted to hear that you're so pleased with your new lounge, carpets, and Amtico flooring. It's great to know that John was able to assist you efficiently, and we'll be sure to pass on your kind words to Nathan and Kieran for their exceptional workmanship and helpful advice. Thank you for choosing Glasswells.

Avaliado com 5 de um total de 5 estrelas

I have always found Glasswells in…

I have always found Glasswells in Ipswich, to have great customer service, nothing is too much trouble and always friendly. Everything I've bought from Glasswells has always been good value and long lasting.

18 de julho de 2026
Avaliação não solicitada
logotipo da Glasswells

Resposta da Glasswells

Thank you for your wonderful review. We're delighted to hear that you've consistently received great service from our Ipswich team and that you've found our products to be both good value and long-lasting. Your continued support means a great deal to us, and we look forward to welcoming you back again soon.

Avaliado com 5 de um total de 5 estrelas

Purchasing a new bed

Purchasing a new bed , my wife and I were a little unsure which options were open to us.
We received an amazing level of service from Carl , he was extremely attentive to our needs and went over and above to ensure we were happy . I would recommend Glasswells to anyone looking for amazing service, fabulous products and great prices for the level of items they have for sale .

19 de julho de 2026
Avaliação não solicitada
logotipo da Glasswells

Resposta da Glasswells

Thank you for your wonderful review. We're delighted to hear that Carl provided such attentive and helpful service, going above and beyond to help you find the right bed. We'll be sure to pass on your kind words. Thank you for your recommendation, and we hope you enjoy your new bed for years to come!

Avaliado com 5 de um total de 5 estrelas

After browsing bedroom furniture at…

After browsing bedroom furniture at bury with no sales pressure we asked Peter for some information on one of your ranges. He was very knowledgeable and patient with us and talked us through availability and payment options. When we were ready and made our decisions to buy he completed the sale efficiently but was also a pleasure to talk to. Thank you.

19 de julho de 2026
Avaliação não solicitada
logotipo da Glasswells

Resposta da Glasswells

Thank you for your wonderful review. We're delighted to hear that Peter's knowledge, patience, and friendly approach helped you find the right bedroom furniture without any pressure. We'll be sure to pass on your kind words to him. Thank you for choosing Glasswells, and we hope to welcome you back again soon.

Avaliado com 5 de um total de 5 estrelas

I would recommend Glasswells removals

I would recommend Glasswells removals. After many delays the quote first issued was honoured. The guys turned up promptly (on the hottest day of the year)and were very helpful nothing was too much trouble. We were the last in the chain so keys were late. Other teams turned up to help to ensure our furniture was in situ and rebuilt before the end of the day.

26 de junho de 2026
Avaliação não solicitada
logotipo da Glasswells

Resposta da Glasswells

Thank you for your wonderful review. We're delighted to hear that our removals team provided such helpful and professional service, especially on such a hot day. We'll be sure to pass on your kind words to the team, and we're pleased that everyone worked together to ensure your move was completed smoothly. Thank you for your recommendation!

Avaliado com 5 de um total de 5 estrelas

Good quality furniture

We only popped in as we had a leaflet delivered with offers, and ended buying the furniture set on display as soon as we entered the store! Then the Napoleon settees using the offer.

A special thanks to Nigel Gladwin for his clear explanation on both the items we purchased. He is a credit to the store.

The delivery guys were great too, a phone call ahead to confirm arrival time and took their time unpacking and setting up our furniture on a very hot day! Thanks guys. We did provide a cold drink.
Good quality furniture, so would definitely recommend.

3 de julho de 2026
Avaliação não solicitada
logotipo da Glasswells

Resposta da Glasswells

Thank you for your wonderful review. We're delighted to hear that Nigel provided such helpful advice and made your shopping experience enjoyable. We'll be sure to pass on your kind words to him, and we're glad our delivery team took great care with your furniture. Thank you for your recommendation, and we hope you enjoy your new furniture for many years to come!

Avaliado com 5 de um total de 5 estrelas

Thank you

Helpful advice from Tom Repton and Ben Woolins re bedroom and conservatory furniture. Thank you both.

16 de julho de 2026
Avaliação não solicitada
logotipo da Glasswells

Resposta da Glasswells

Thank you for your review!

Avaliado com 5 de um total de 5 estrelas

A new mattress

It is a well-known fact that buying a mattress is a very difficult task. We had a very positive experience at Glasswells' Bury-St-Edmunds store where Peter Harrison guided us through all the options. Thanks to his knowledge and great expertise we were able to make an informed decision very quickly (having considered all the facts over a delicious lunch in the Glasswell restaurant...). It is rare nowadays to experience such great customer care. A big 'thank you' to Peter and also to his colleague Jack. We are looking forward to taking delivery of our our new mattress very soon.

10 de julho de 2026
Avaliação não solicitada
logotipo da Glasswells

Resposta da Glasswells

Thank you for your wonderful review. We're delighted to hear that Peter and Jack provided such excellent service and helped make choosing your new mattress an enjoyable and informative experience. We'll be sure to pass on your kind words, and we hope you love your new mattress when it arrives!

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