Gloworm Lights Avaliações 685

These are the best lights I’ve ever had, unfortunately though I have had a lot of trouble with the batteries over the years

Great, fast and effective customer service.
After not having been used for the summer months, my Gloworm X2 failed to pair with the remote control so I raised a product support case. The next day I received a reply from Nico saying that a new remote was being posted to me. Two days later it arrived and paired immediately.
Thanks Gloworm.

I only put a one, because there is no zero!!

I have used Gloworm products for a long time and still have a couple of XS G1 units floating around that refuse to die. I had moved on to the G2 series and had a few problems, the mark of a good company I think is how they sort those out and Nico helped me with a great solution that I am very happy with. Good products and great company to deal with.

These are great lights - technically brilliant (XS, G2.1). Can set personal levels with the App. Used during a recent 20 hours Audax ride. At night I used my setting at 700 lumens (25% of max); the road was well lit even when going downhill & didn't blind oncoming cars. 4 not 5 stars because the website could have more useful pointers & info for first-timers. E.g., Is there a trick to detaching the cable join; what do the various lumens look like at night, i.e. fields of vision; resetting the link to remote button each time; using and understanding the battery settings; and if you don't have a rapid charger already, buy the Gloworm rapid-charge because otherwise it takes quite a while to recharge the big battery. Basically, help me learn what I need to know to get the most out of these brilliant lights. The single strap is okay, but I use a different 2nd strap for added assurance.
Thanks for your ingenuity; yes, would recommend and would buy again.

Worked with the Gloworm team on an issue with a cable breaking. They took care of the issue in record time. Great customer service and a great product.

Had great communication from the team, where they gave me a heads up of possible shipping delays due (it still arrived on time) and quick response for questions I had re setup

Resolving issues and providing offers when warranty has expired. However took too long to respond from product support is an area for improvement.

The USB C connection on my battery has worn and no longer makes reliable connection. A severe weakness as everything else works perfectly and there appears no way to fix it. This was described by your office and the suggestion was "buy another one".
An attitude in this day and age keeping waste to a minimum, I found distasteful

Great products, they forgot a small extra I ordered. But upon mentioning this they posted it immediately and I had it two days later. No further questions or hassle for me. So I was really happy about that.

They work straight from the box. Charge. Set on helmet. Connect blue tooth and you are away

Excellent lights. Just right for my gravel rides in the dark

Awesome product and amazing customer service. They want your business, especially if you are in the industry unlike Outbound. Love me CX Core set and the personal help I recieved.

This is my second light set, in each instance I've contacted Gloworm, they've been super helpful. The lights are bright, and the hardware is all well thought out.

Great products that are reliable and well thought out designs. Excellent customer service, pricing and fast shipping.

Just replaced the battery after a number of years daily use on my ride home from work. If you need a light to see rather than being seen, than this it it.

Great product, great service. They gave me a good deal on replacing a very old battery that had died.

I ordered a new charger and it arrived promptly.

When I first tried to connect my lights to the Bluetooth switch I had numerous issues that I need help on and sent 5 emails to the company and in 3 weeks still not one single response, very disappointing.
Eventually worked it out and lights work well.

Nice and easy to deal with, great product