Great, fast and effective customer service. After not having been used for the summer months, my Gloworm X2 failed to pair with the remote control so I raised a product support case. The next day I... Ver mais
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Veja o que dizem as avaliações
The USB C connection on my battery has worn and no longer makes reliable connection. A severe weakness as everything else works perfectly and there appears no way to fix it. This was described by you... Ver mais
A empresa respondeu
These are the best lights I’ve ever had, unfortunately though I have had a lot of trouble with the batteries over the years
Great lighting system. I used it in the Winter season when my commute to and from work was dark. I had to use a helmet mounting system from a competitor lighting manufacturer to work with my Laser G1... Ver mais
Detalhes da empresa
- Loja de acessórios para bicicletas
- Loja de Bicicleta
- Empresa de Eletrônicos
- Fabricante de Luzes
- Loja de artigos para esportes ao ar livre
- Loja de artigos esportivos
Escrito pela empresa
Gloworm Lights is a New Zealand brand that makes high-performance lighting systems for mountain biking, gravel, road, and adventure cycling. We design and manufacture in-house, which means we control every detail, from the CNC-machined aluminium construction and IP67 waterproofing right through to the wireless remote, safety modes, and app integration that make the whole system work together seamlessly. Our Light Systems are modular by design. You build the setup that suits your riding, your terrain, and your ambitions, then adjust it as those things change. No starting over, no compromise. We're a small team and we ride the same trails you do, which means we take support seriously and we actually know what we're talking about. From helping you choose the right setup to sorting warranty issues without the runaround, we're here for the full journey. Honest pricing, serious performance. That's how we've built the business since day one. You can shop directly at glowormlights.com and we ship internationally. Gloworm is also available through a network of distributors and retailers across New Zealand, Australia, the United States, Europe, and beyond.
We Stand Behind Our Light Systems
24-month Warranty on Light Heads and G2.x Batteries
Your Gloworm G2.1 Light Heads and G2.x Batteries are covered for 24 months against manufacturing defects and workmanship issues. G1.0 and G2.0 batteries, along with all accessories, are covered for 12 months from the date of purchase. If something goes wrong, we'll repair or replace it at no charge for parts or service. Warranty claims are made through the Gloworm retailer where you purchased your product. Not happy with your purchase? Return it within 14 days for a full refund, including return shipping.
Informações de contato
12 Carr Road, 1042, Auckland, Nova Zelândia
- support@glowormlites.co.nz
- glowormlights.com
4,4
Excelente
685 avaliações
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Respondeu a 100% das avaliações negativas
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The lights are bright!
The lights are bright! I had trouble with the remote pairing process and having to re-pair after plugging the light into the battery.
Once I got on a night ride, they worked great!
15 de novembro de 2022
Very fast delivery and perfect service
Very fast delivery and perfect service. The product itself very well designed and executed/manufactured. I mounted the gloworm to my Dulatron Ultra 2 high speed all terrain scooter.
11 de novembro de 2022
I just recently used my X2 adventure…
I just recently used my X2 adventure during the 25 hours of Frog Hollow race. It worked excellent. The quality of the light literally shines through! I love the handlebar switch and the ability to tune the light profiles.
6 de novembro de 2022
Great product, great service
Those lights are amazing - large battery, sturdy and I love the feature to use it as a powerbank. One little flaw is the handlebar mount, the flimsiest I have seen in a while. Luckily Gloworm provides plenty of alternatives and a nice metal mount can be found online. Service is top too. Bein in the EU we sometimes get hit with hefty customs charges and taxes. Gloworm ships from within - easy. Thanks for some great lights which I think will last a very long time.
22 de outubro de 2022
Like riding in the day.
Fast shipping, customization, like riding in the daylight. I can’t say anything bad about these lights. One issue I do have is with the TX remote, pairing is quite annoying and it stopped working on a ride.
28 de outubro de 2022
Resposta da Gloworm Lights
Hi James, thanks for taking the time to leave us a review! Glad to hear you're enjoying your new lights! I'll drop you an email regarding the TX. Cheers, Nico
I was on a very tight deadline to…
I was on a very tight deadline to receive a part for my lighting system (leaving w/in a week and a half to ride the Oregon Timber Trail) and they had the part sent to my house with plenty of time to spare. Great company and stellar customer service.
23 de setembro de 2022
Great Customer Service
Customer Service was fantastic!
There was a glitch with my order which meant it wasn't processed, even though I had an email to confirm my order was on its way.
A quick email the the Customer Service team and the problem was sorted immediately with my order arriving the next day. They were friendly and very helpful!
12 de outubro de 2022
Great lights
Great lights. Super bright. Mounts easily on handlebars. Worth the money for the added safety.
9 de outubro de 2022
Fast shipping, responsive customer service
Order shipped in under 24h, arrived within 48h. Contacted customer service before the order and after, very fast response from their EU distributor. High quality products, great first impression.
27 de setembro de 2022
Avaliação não solicitada
Resposta da Gloworm Lights
Hi Rian, appreciate you taking the time to leave us a review! I hope you're enjoying your new light! Happy riding!
I ordered a new battery and it wouldn't…
I ordered a new battery and it wouldn't charge with my older charger. So I ordered a new charger, and now the battery charges, but it won't light up the light.
24 de setembro de 2022
Resposta da Gloworm Lights
Hi there Sam, sorry to hear you've had some issues with your light set. Based on your email it looks like the problem may be related to the older X1 model of light you have. I'll come back to you via email to discuss further. Cheers, Nico
saved the night!
they shipped super quick and got us the product in time for an event we had coming up
12 de setembro de 2022
Resposta da Gloworm Lights
Hi Ted, thanks for the great review. We do our best to get the orders processed ASAP wherever possible. Happy riding!
Excellent prompt clear communication
Excellent prompt clear communication, arrived within 2 days
14 de setembro de 2022
Resposta da Gloworm Lights
Hi Nathan, thanks for taking the time to leave us a review! I hope you're enjoying your new light!
I have been using Gloworm lights for…
I have been using Gloworm lights for years now and i couldn't be happier. Recently i had a battery issue and the team couldn't have been more helpful and sent a replacement within days.
Couldn't be happier.
31 de agosto de 2022
I love the lights but unfortunately my…
I love the lights but unfortunately my battery (Gloworm Power Pack G 2.0) has died and, while I am well within the warranty period, I can get neither Gloworm NZ or Action LED lights (the US distributor) to respond to my queries.
So great lights but apparently no support
28 de agosto de 2022
Resposta da Gloworm Lights
Hi Bob, as per my email I'm really sorry to hear you've had some trouble with your battery pack and apologies also for the delayed response. In conjunction with the team in the US we'll do our best to get this resolved to your satisfaction. Cheers, Nico
Unfortunately my new lights didn't work…
Unfortunately my new lights didn't work fine. During the Fat Viking race 2022 edition in Norway when I needed it during the night it didn't work. It was so stressful . I'm afraid of using it cause it could not work properly when I need it. I was going to return it to you .
28 de agosto de 2022
Resposta da Gloworm Lights
Hi Michele, really sorry to hear you've had some trouble with your light. I've emailed you directly so we can get this resolved ASAP. Cheers, Nico
This light is awesome it's lite and it…
This light is awesome it's lite and it lights up the trail perfectly
14 de agosto de 2022
Purchased Gloworm 4-cell battery
Purchased Gloworm 4-cell battery. Turned up soon after ordering. We recently had an issue with one of our lights. Gloworm repaired the light even though it was just out of of its warranty period which was much appreciated. Our family has purchased a number of items from Gloworm. They are a great product.
18 de julho de 2022
Service was awesome ! Lights are great . Thank you
Great service and such quick delivery.
Lights work very well . Battery life is excellent. Very impressed. Thank you
11 de julho de 2022
Quick to receive
Received the lights within 3-4 business days, very quick to ship to Adelaide. Good packaging, presented nicely with draw string bag to keep the light in long term. No issues with the lights thus far, look forward to enjoying many more night rides this winter!
7 de julho de 2022
Looked at a few different options and…
Looked at a few different options and read a bunch of light reviews.
Super happy i ended up with the gloworm set.
Battery life has been longer than specs say, lights are a really well thought
out design and are perfect on or off road.
27 de junho de 2022
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