Parcels always arrive opened up. Completely open. Sides ripped off, box partially or fully disassembled. This happens every time GLS delivers a parcel. They never, ever take responsibility for these o... Ver mais
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Veja o que dizem as avaliações
The delivery was made but I didn't know about it until I happened to walk up to the gate. If the GLS driver doesn't want to open the gate (simple push button) and drive down perhaps he/she can call me... Ver mais
A empresa respondeu
Definitely the worst delivery company I've experienced. Package was delivered 4 days after the "latest date" advised by the item's tracking. Also, there were two consecutive days where the package was... Ver mais
A empresa respondeu
On this occasion GLS got it right. Parcels delivered in perfect condition, all items present and correct. Put in most sheltered spot available on a very wet day. 100% satisfied this time.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Informações de contato
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Irlanda
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3,2
Bom
4 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 63% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I wouldn’t call it a delivery when all…
I wouldn’t call it a delivery when all the driver did was throw on the driveway, took a picture of it on his phone & walked away as I’m 84 years old I find it hard to bend down as I have back trouble, when I called him & said you should have handed it to me he just shrugged his shoulders & drove away, disgraceful 😡
9 de outubro de 2026
Avaliação não solicitada
Delivery email but no package?
The delivery was made but I didn't know about it until I happened to walk up to the gate. If the GLS driver doesn't want to open the gate (simple push button) and drive down perhaps he/she can call me to let me know where the package is. Thank you.
9 de outubro de 2026
Avaliação não solicitada
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to our attention. To help us investigate why you received a delivery notification but did not find your package directly at hand, please share your tracking details directly with our support team so we can review this with our operations team and driver network.
Warm regards,
GLS Ireland
Excellent service and lots of contact…
Excellent service and lots of contact regarding how/when delivery is expected and when items delivered. Top notch 👌
9 de outubro de 2026
Avaliação não solicitada
Resposta da GLS Ireland
Good morning,
Thank you for sharing your positive feedback! We are delighted to hear that you experienced excellent service with clear communication regarding your delivery updates.
We appreciate you taking the time to leave a review and look forward to providing you with another smooth experience next time.
Warm regards,
GLS Ireland
The "worst" experience I have ever had…
The "worst" experience I have ever had with a courier was with GLS. Despite being contacted via email and 'phone several times over a fortnight this company lied and failed to collect and deliver my bookings with them. I cancelled my orders and will never, ever deal with this crowd again. it is not a service, run by foreign workers who cannot communicate articularly in English and give excuses for non-delivery of goods! The "worst" so-called delivery servicw!!!
9 de outubro de 2026
Avaliação não solicitada
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to your attention. We note your feedback regarding the prolonged communication difficulties, the unfulfilled collection and delivery bookings over a fortnight, and your overall disappointment with the service.
As we are unable to look into your booking history, communication logs, or depot records without your specific shipment information, please share your tracking details directly with our support team so we can investigate what happened with these bookings and address your concerns fully.
Warm regards,
GLS Ireland
Being told we will deliver sometime…
Being told we will deliver sometime today and arriving at 4pm. Do they think we can take a day off work to wait for a parcel. Nice driver but shocking delivery terms
9 de outubro de 2026
Avaliação não solicitada
Resposta da GLS Ireland
Good morning,
We note your feedback regarding the delivery time frame and the challenge of waiting for a parcel during the workday, while also appreciating your kind words about the driver. Thank you for bringing this to our attention.
As we are unable to look into scheduling details or route time frames without your specific shipment information, please share your tracking details directly with our support team so we can review this delivery window with our operations team.
Warm regards,
GLS Ireland
Excellent communication.
9 de outubro de 2026
Avaliação não solicitada
Resposta da GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are delighted to hear that you experienced excellent communication.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth and reliable experience next time.
Warm regards,
GLS Ireland
Box was damaged
Parcel was delivered very efficiently but the box looks like it was stood on. Thankfully the item wasn’t damaged but the driver also didn’t know what was inside! Very poor service
9 de outubro de 2026
Avaliação não solicitada
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to our attention. We note your comments regarding the damaged state of the box upon delivery and the driver's lack of awareness regarding the contents.
As we are unable to investigate handling procedures or review driver details without your specific shipment information, please share your tracking details directly with our support team so we can address this with our local operations.
Warm regards,
GLS Ireland
The package was destroyed at my house…
The package was destroyed at my house door and the item was out of the box
9 de outubro de 2026
Avaliação não solicitada
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to our attention. To help us investigate the condition of your delivery, check the handling records, and address the issue with your item being out of the box at your door, please share your tracking details directly with our support team so we can look into this.
Warm regards,
GLS Ireland
I had to send important legal documents…
I had to send important legal documents from Limerick to Dublin. They were collected on Tuesday AM and not delivered by Friday afternoon. The only update from customer service was they were back at the depot. No reason given by the driver. The intended recipient has confirmed that he was there all day and available to receive documents. When I asked to speak to a manager, there was none available. Needless to say I will never be using this courrier company again. Totally unreliable and no accountability!!
9 de outubro de 2026
Avaliação não solicitada
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to our attention. To help us investigate the delay with your legal documents, check the depot scan logs, and review why they were not delivered as expected, please share your tracking details directly with our support team so we can look into this urgently.
Warm regards,
GLS Ireland
18 Days and GLS Still Hasn’t Collected the Parcel From Its Own Drop-Off Point
One of the most unprofessional courier experiences I have had.
It has now been 18 days since I first started this return process, and GLS still has not collected my parcel from their own designated GLS drop-off point.
I have already paid for the courier service and physically handed the parcel over at the GLS Point. The shop itself has confirmed that GLS has not collected it, while the tracking continues to show no meaningful progress.
What makes this even worse is that this is not the first time this has happened to me with GLS. I previously had the same issue at another GLS drop-off location where the parcel was also not collected.
As a result, I currently do not have the product, I have not received my refund, and I am also out of pocket for the return courier fee for a service that GLS has still failed to perform.
For a logistics company, failing to collect parcels from your own official drop-off points is simply unacceptable. Customers should not have to repeatedly email and chase a courier just to get a parcel moved after already paying for the service.
Extremely poor reliability, communication and accountability.
9 de outubro de 2026
Avaliação não solicitada
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to our attention. To help us investigate why your return has not been collected from the drop-off point and assist you with your refund and tracking progress, please share your tracking details directly with our support team so we can look into this with our operations network.
Warm regards,
GLS Ireland
Resposta da GLS Ireland
Good afternoon,
Thank you for sharing your positive feedback with us! We are glad to hear that your delivery arrived on time and that our driver was helpful and polite.
We will be sure to pass along your kind words to the driver. Thank you for taking the time to leave a review, and we look forward to providing you with another great experience next time.
Warm regards,
GLS Ireland
Great service
6 de outubro de 2026
Avaliação não solicitada
Resposta da GLS Ireland
Good morning,
We are delighted to hear that you experienced great service. Thank you for sharing your positive feedback with us!
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth and reliable experience next time.
Warm regards,
GLS Ireland
I haven't received my order and was at…
I haven't received my order and was at home when I got the email to say it was delivered
8 de outubro de 2026
Avaliação não solicitada
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to our attention.
To help us investigate why your tracking status shows as delivered when you were home and did not receive your parcel, please share your tracking details directly with our support team so we can check the delivery scan records and locate your package.
Warm regards,
GLS Ireland
Paola listened and understood my issue
Paola listened and understood my issue, they escalated it to a manager and they were able to chase up a resolution. My package was delivered safely, thank you to the delivery person and to Paola for all the help.
7 de outubro de 2026
Avaliação não solicitada
Resposta da GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are delighted to hear that Paola listened carefully, successfully escalated your issue to a manager, and helped get your package delivered safely.
We will be sure to pass along your kind words to Paola and our delivery team. Thank you for taking the time to leave a review, and we look forward to providing you with another great experience next time.
Warm regards,
GLS Ireland
Only half of my order was actually delivered
Only half of my order was actually delivered to which I emailed them twice for an update as to when the rest of it would arrive to which I never got any reply at all but I did receive this email asking for a rating hoping the delivery went smoothly when it was literally only half done
7 de outubro de 2026
Avaliação não solicitada
Resposta da GLS Ireland
Good morning,
Thank you for bringing this to our attention. To help us investigate the status of your remaining items and resolve this missing part of your order, please share your tracking details directly with our support team so we can look into the delivery records and assist you further.
Warm regards,
GLS Ireland
Item left in a safe space inside the…
Item left in a safe space inside the building with early notification of delivery, thank you.
7 de outubro de 2026
Avaliação não solicitada
Resposta da GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are delighted to hear that you received early notification and that your item was left safely inside the building.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth experience next time.
Warm regards,
GLS Ireland
There is no 0 star hence I have to mark…
There is no 0 star hence I have to mark it with 1. The parcel is hanging in Ireland since 2nd October and was finally scheduled to be delivered today, as I was informed throgh email. It has not arrived and there is no explanation why it was so. GLS in Ireland provides terrible service and this is not my first experience of such kind with this courier.
===
09/10/2026
I'd like to make my experience also public, besides replying directly to GLS.
1. I had an occasion to deal with GLS support early this year (6th January), after parcel for some other customer, ca. 20 km away from us, was delivered to us among our parcel. After a week of waiting without any response, knowing the content of the parcel since we also purchase from this pet supplier, I delivered it myself. So no, I will not waste more time on contacting GLS support, ever. I still have a copy of email sent, containing photo of the parcel label. Tracking in no longer available for it (YZZDXVVW), and rightly so as it was likely marked as lost.
2. Now back to our current issue. Tracking number for the parcel in question is YZZEPPIE. On Thursday, 8th, shortly after 9:00 I have received another email stating it will be delivered during the day. Since we had family event as well as the weather forecast was not great (rain) I called GLS and after waiting 15 minutes I finally got to a person and explained that we wish parcel to be delivered on Friday instead, due to mentioned circumstances. Our departure was delayed and while getting into car shortly after noon, I have noticed that the parcel was dumped on top of our gate pillar. If we had left half an hour earlier, it would be hanging there, in the rain whole day, and no doubt it would be broken to pieces. Maybe customers play secondary role in GLS' business?
3. There is another parcel, from the same supplier, which, well, went missing, tracking number YZZEPPGO. It is only 19kg parcel, so it is very easy to misplace or lose it in transit, wouldn't you say?
7 de outubro de 2026
Avaliação não solicitada
Resposta da GLS Ireland
Good morning,
We note your comments regarding the delay with your parcel's delivery and the frustration this has caused, especially given your previous experiences.
As we are unable to look into transit delays or check the status of your shipment without your specific tracking information, please share your tracking details directly with our support team so we can investigate what happened with this delivery.
Warm regards,
GLS Ireland
Resposta da GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are glad to hear that you found the service extremely efficient and that you are very happy with your experience.
We appreciate you taking the time to leave a review, and we look forward to providing you with another seamless and efficient delivery next time.
Warm regards,
GLS Ireland
Efficient
Extremely efficient. Very happy with the service
5 de outubro de 2026
Avaliação não solicitada
Resposta da GLS Ireland
Good morning,
We are thrilled to hear that you found the service extremely efficient and that you are very happy with your experience. Thank you for sharing your positive feedback with us!
We appreciate you taking the time to leave a review, and we look forward to providing you with another seamless and efficient delivery next time.
Warm regards,
GLS Ireland
Paola helped me and she was excellent
Paola helped me and she was excellent. Prompt, polite and reliable. Thanks Paola for your help.
5 de outubro de 2026
Avaliação não solicitada
Resposta da GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are delighted to hear that Paola provided you with prompt, polite, and reliable customer service.
We will be sure to pass along your kind words to her and the team. Thank you for taking the time to leave a review, and we look forward to assisting you again whenever you need us.
Warm regards,
GLS Ireland
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