GM Coachwork Avaliações 359

Excellent efficient and informative service from the first phone call to the order. Friendly and approachable and happy to explain patiently the difference in vehicles

Ordered my drive from WAV Jan 2020, was delivered September 2020, by the second week after delivery the ramp failed, this was just the first of numerous faults and has been going on for almost 12 months. It was supposed to give me freedom and worry free motoring, but have had nothing but worry.
GM customer service is terrible, you spend ages trying to get through only to be told that someone will phone you back with an appointment for an engineer, this call back could take days to come if it ever did, had to chase them so many times, Engineers who came out to my Van were lovely all Barr one who told me that he was a lift engineer and didn’t know how the ramps worked, obviously that filled me with extreme confidence (not) in the past 11+ months I have had 6+ engineer visits, coupled with my van taking 2+ trips back to Taunton to GM workshops, but still got issues, and GM love to blame other people, it is never the fault of GM always other parties, in MY experience they lie and mislead to deflect away from taking blame for anything, instead of taking ownership of a problem and fixing it 1st time it feels like they bodge things, a mend and make do attitude. Finally had to have a whole new UPRATED ramp and wiring along with motors etc, after the final time it failed and the RAC engineer stated the motor for lifting and lowering the ramp was not powerful enough and the one fitted was the same an electric window or wiper motor.
Have now formally rejected the vehicle with Motability and am looking to order a new vehicle that is fit for purpose and in good mechanical order.
I personally would never use GM Coachworks again, and would just advise others to do you homework before choosing them.

Very professional and most of all very helpful in getting us exactly what we needed with our wheelchair accessible vehicle! It has made the world of difference.

I was happy with the way i was treated by Charlie and the team

I ordered my drive from wheelchair vehicle in 10th August0. 2019 and received the vehicle August 2020 yes corona virus had an effect but my order clearly states twin sliding doors but when the vehicle arrived it had one sliding door when i asked about this I was told the offside sliding door was not installed as the lowered floor ground clearance would be compromised it was very hard to contact people at GM Coachwork to get answers about the initial delays over the vehicle and getting it to the second fix supplier who had to do the hand over to me when vehicle was completed which was a problem because did not convert the vehicle so did not know the ramp worked and why it only had one sliding door or how the seating system worked or any of the controls.

Excellent communication & friendly staff. Kept informed at all times with vehicle progress. As an engineer the workmanship is second to none 5*. Would well recommend.

Very pleased with the support and help with choosing a car for my disabled son all members of staff where very Supportive and keep us up-to-date on the delivery

Good , efficient service from start to finish with friendly staff .
Only downside was the long wait between ordering car & receiving delivery, about 5 months!

They are excellent with there work fast and very professional I would recommend to anyone

Quick check over car to ensure fittings were secure.

Prompt polite service from all departments.

I rang to have a test drive and they were out within days, but when I said I wanted to order I was told I needed to apply for more to motability for a grant for the advance payment which I was granted. I kept ringing Ash at gym coaches trying to order but he was never available and all the messages I left seemed to be ignored. This went on for weeks until I became furious and demanded to speak to management I was then transferred to a colleague called Simon who reassured me he would deal with it on ash’s behalf and Order the wheelchair accessible vehicle. I was contacted at a much later date via email by ash confirming the order 20/11/19 and 21/11/19 it had all gone through. We were given an estimate of 3 months until delivery. On 7/1/20 I emailed for an update and confirmed I had received the paperwork from motability. I was then told they were on track for delivery end of March. I had contact again on 24/2/20 confirmation they were were expecting delivery of the vehicle within 2 weeks and on track for delivery to us March/April. Of course covid19 lockdown was to happen around the week it was due to be delivered so I was continuously trying to contact gm to see if we were getting the vehicle still as they weren’t in lockdown yet. I received no feed back except an email stating on 24/3/20 they were to close apart from skeleton staff and I was left in limbo through out lockdown. I continued to try to get a response via phone and email when lockdown was lifted I was furious to see them bragging on face book that several wav vehicles the same as mine had been ordered and delivered within 5 weeks after they opened back up! All I received were emails saying they were closed due to covid. 16/6/20 I finally got a reply to my email that day only to be told our vehicle had not even been ordered! They were blaming ford production line not being up and running yet. I checked with ford and they had been up and running for weeks. I questioned ash at gm his reply was they never received the vehicle before lockdown and ford cancelled it so they had to ask for it again.He gave me a breakdown estimate of how it will take them 3 weeks to have it ready and delivered after they receive it. 5 weeks passed with nothing and all I got to my email 23/7/20 was automated replies that ash was on paternity until 3/8/20. I rang up and was told my vehicle was into stage 2 which meant I only had a week to wait. 2 weeks later 7/8/20 I email and again automated ash is on paternity until 3/8? So I rang up furious again at them when I was told the vehicle had not started stage 2 yet and it would be another 3 week at least to complete stage 2 and not 1 week but at the latest delivery will be the first week in September. later that day received an email from ash clarifying that it would actually be another 5 weeks before stage 2 is completed and on the 19/9/20 they will make arrangements for a delivery date. I rang them back after that date and was told they were now looking at delivery mid October.. My heart was breaking for my daughter who the vehicle is for, she can’t walk or use the current car we had because of her disabilities and pain she’s in, her wheelchair wasn’t suitable to use in a normal car and we couldn’t even collect it, so she couldn’t leave the house. It was almost a year since we ordered the car . I screen shot gm boasting of all the other people ordering and receiving their vehicles (same as ours with same adaptions) within 5 weeks after lockdown was lifted and sent them to motability and gms dm on Facebook asking why our daughter hasn’t received hers yet and it’s been a year since we ordered what makes us so different? I spoke to motability raising concerns that GM are being rascist or discriminating us for some reason?
Immediately I received an email from gm stating the vehicle would be delivered on 28/9. we we’re told 10 of those vehicles were done before ours was. the fixings and ramp were broken it was 4wk before they fixed it!!!

Communications could be improved greatly. Van delivered with outstanding recalls and drivers seat not bolted down properly. Sales rep good and informative.

the company was very helpful and quick to respond and we are happy with the choice we made

Really helpful and outstanding service, highly professional, I would not hesitate to recommend their service, thank you

Great customer service and a pleasure to deal with.

We have been customers of GM Coachwork for the last 6 years, and because there are two of us, any disability vehicle would have to cope with 2 buggies/scooters, along with walkers and wheelchair. And at the time 2 dogs as well. The team were very kind in suggesting additional idea's that would help to suit our needs.
The staff are always polite and caring, and when we did have a problem it was sorted in double quick time with a courtesy vehicle to keep us mobile while the Van was sorted.

Good service at a difficult time very impressed