Go Ortho UK Avaliações 

58
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

As an ex-SmileDirectClub customer, I was worried about getting replacement retainers after they closed. Thankfully, Go Ortho made the whole process quick and easy They already had my original sca... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

The retainers were delivered within a decent timeframe. Go Ortho had the information they needed from Smile Direct which no longer exists. The retainers I used from Smile Direct were more bespoke. in... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent, simply excellent. If you’re a former smiledirect member this is a great option, ordering the retainers was a simple process and a quick one ! It took only a couple of days for my retainers... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great speedy response. As an ex Smile Direct Customer I was worried about where I was going to find my new retainers. Go oath had my scans so the process of re-ordering was easy. Fast delivery and gre... Ver mais

Detalhes da empresa

Escrito pela empresa

Go Ortho provides replacement retainers and oral care products. All retainers are overseen by registered dental professionals, ensuring your care is clinically safe and appropriate for your needs. Our goal is to make high-quality dental care more accessible, without compromising on safety, ethics, or evidence-based practice. We believe everyone should feel confident in their smile at any stage of life. That’s why we offer personalised care plans, clear pricing, and support from qualified professionals at every step of your journey.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

58 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(58)

42 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Amazing service altogether!

Thank you for the amazing service I received altogether! Good retainers (only tried them on, but they look of good quality), super fast delivery, excellent customer service who replied and corrected my address that I completed wrong on the ordering form.

13 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Untrustworthy company

From what I can gather, company founded as Smile Direct Club folded, terminating my ongoing treatment. Kept my information and offered to continue my treatment for a extra fee and spammed me via email to try to pressure me into buying retainers. Untrustworthy business practices

17 de outubro de 2025
Avaliação não solicitada
logotipo da Go Ortho UK

Resposta da Go Ortho UK

Hi Zak, Thank you for your feedback and I am sorry you had this experience.

Please note GoOrtho UK is an independent provider and is not affiliated with SmileDirectClub. Our purpose is to support former patients who need replacement retainers and to act responsibly in how we contact people.

We apologize for any unwanted emails and will respect your preferences. We will remove your details from our email list immediately.

Kind regards
GoOrtho UK

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service, replied to my email within a few hours. I don’t have the retainers yet but the customer service has been impeccable

1 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Go Ortho aligners are amazing

Go Ortho aligners are amazing. I previously had smileclub direct but did not get on with the aligners. So I was cautious with trying another aligner, but with Go Ortho I could order just a small batch to try them out and was instantly impressed with them and could easily ware them constantly. They are crystal clear, comfortable and i had no lisp from them. I'm about half way through my treatment and very happy with the aligners, service and price. 100% recommend.

30 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I’m so impressed with Go Ortho UK

I’m so impressed with Go Ortho UK. They’re incredibly easy to contact, and their responses are always prompt and helpful. From my very first inquiry, the team has been friendly, professional, and made the entire process stress-free. I feel confident and excited to be starting my smile journey with them, and I’m looking forward to the results.

6 de agosto de 2025
Avaliado com 5 de um total de 5 estrelas

Excellent Service


🦷 Review for Dr. Bagadi – Dental Appointment

I recently got an appointment for my son to see Dr. Bagadi for a dental appointment, and the experience exceeded all expectations. From the moment we chatted in, the atmosphere was calm and welcoming—something that immediately helped ease my son’s nerves.

Dr. Bagadi was incredibly patient and kind, taking time to explain each step of the process in a way that was both reassuring and easy for my son to understand. His gentle approach and clear communication made what could have been a stressful experience feel completely manageable. The care and professionalism shown throughout were exemplary.

Most importantly, my son left the appointment not only smiling but actually looking forward to his next steps getting his dream smile accomplished 👏. A true testament to the positive impact of Dr. Bagadi’s demeanor and expertise.

Highly recommended for parents looking for a compassionate and skilled pediatric dentist! 🌟

---

Bunmi

18 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommended - great end to end care

Fantastic experience with Go Ortho - highly recommended. Initial scanning required was very straightforward and included in the cost. As others have said, dentist goes out of their way to explain the course of treatment. Lots of helpful emails and great customer service and they always strive to provide a seamless service.

17 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My experience with Go-Ortho has been brilliant. Dr Bagadi is a very experienced,supportive and helpful person when eveer I had any questions he immediately responded and tried his best to help me

My experience with Go-Ortho had been brilliant. Dr Bagadi is very supportive,experienced and very helpful person. Whenever i had any questions or issues regarding to my treatment Dr Bagadi immediately responded and tried his best to resolve my concerns.

8 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

It’s a lovely experience

It’s a lovely experience . The dentist goes out of his way to explain the treatment to the patient which is really amazing . He makes sure you understand everything into details and discuss any worries. This helps you sit back and complete your treatment without worry . Thank you

7 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Uses bought customer list to spam cold sales

Go Ortho bought the customer mailing list from SmileDirectClub's shutdown and has consistently used it to spam cold sales emails.

I have received 26 emails from this company since March 6th, despite never purchasing from them. Their unsubscribe option also does NOT work.

Even though I have clicked the "unsubscribe" option in their email footer multiple times, I still receive emails from this company relentlessly.

10 de junho de 2025
Avaliação não solicitada
logotipo da Go Ortho UK

Resposta da Go Ortho UK

Hi Dan,
We're really sorry to hear about your experience. At Go Ortho, we take customer privacy and communication preferences very seriously. We never want our emails to feel intrusive, and it’s concerning that the unsubscribe link didn’t work as expected.

We are investigating this further to ensure it’s resolved and you’re fully removed from our list right away.

Thank you for your feedback. It helps us do better.

Avaliado com 5 de um total de 5 estrelas

Outstanding customer service and quality

Outstanding customer service and communication - very fast to respond to queries of any kind. Super-fast delivery of retainers of excellent quality, at a truly good price. Plus, they often have offers on which make multiple orders affordable, and Klarna means you can split payments into 3 interest free instalments (Paypal will let you do this anyway, tbf) Excellent service and business - I feel secure that my teeth won't move back to previous crookedness, following SmileDirect's going into administration - was really worried about that. Go Ortho is a Godsend! Thank you :)

6 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very happy

Very happy, great product and excellent service!

I’m honestly very happy, both with the product and the whole experience so far. What I appreciate the most is that my questions are always taken seriously, I feel heard, and I get quick, helpful responses every time. The service feels like it’s available 24/7, which is rare these days. From the start, the communication was super easy and pleasant. The video consultation with Dr. Bagadi was clear, friendly, and informative. He and his team really took their time and went above and beyond to explain everything and support me throughout the process. I’m already looking forward to the final results everything’s been going really well, and I feel like I’m in good hands.

5 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top class service

Top class service.
I contacted them by email to see how they could help with aligning my son's teeth. A video call was scheduled with Dr Bagadi who was a delight to deal with and afford very clear information. He and his team went well beyond expectations to help and guide. They have shown to be very much trustworthy and reliable.
I also ordered aligners from my daughter for the 1st time from them. This is because they can ship retainers to UK for Smile Direct customers. I must say she is very pleased with them and noted that the edges are rather smooth unlike previous retainers from Smile Direct.

4 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Go Ortho - Great Experience.

I have no problem recommending the team at Go Ortho UK who since the moment I have been in touch with them were proactive, quick to reply, helpful and professional. From my initial consultation with Dr Bagadi through to my interactions with the clinical and admin team on phone and email I have been impressed at every junction. I have used a different company in the same space previously and had exactly the opposite experience with slow replies and disinterested attitudes; Go Ortho are different and have my absolute recommendation.

2 de junho de 2025
Avaliação não solicitada

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