GoCar Avaliações 292

As an older user in my retirement years we have downsized to one car and as a result I’ve used Go Car several times since October last. Great value, cars always clean and in perfect condition. I also used one of the cargo vans to help move furniture and was delighted with the value

No cleaning facilities. They give their cars a quick clean on the street incl outside residential properties which is against Dublin City Councils rules,Dangerous and simply a penny pinching exercise. Not what you want from a car sharing company

I’ve had 6 trips with GoCar I find them convenient and easy to use. Also very cheap, I love the fact I can get discounts on trips I make. I gather enough points that on my last trip all I paid was €7 and I had the car 2+ hours. They are wonderful and I love how they give free petrol or diesel. I wish there was more GoCars in more rural areas but apart from this they are easy to work with. Their live chat are very quick to respond and to fix any issues I have. I had the car out on the 5th and there was so much snow I couldn’t drive back. They told me to hold unto the car and they gave me plenty of time the next day to return it. Free of charge. I couldn’t be more happier with their service.

At the start I found them good but then unfortunately it went down hill I kept having problems with cars like locking by there self and breaking down and ending my journey out of the blue and also they aren't even serviced at all. When I phoned the company they do be rude most of time and they always say somebody will ring me back but unfortunately bottom line they don't care there just in it for the money

How is company is being questioned by consumer protection and fined for breaching customers trust some civil servants in this country living large on taxpayers money 🤑 without getting the finger out. Clearly the business guideline criteria is flushed down the toilet and guess what the go car cowboys still making their dollars. More people should share this ripoff business and hopefully they be winding down one day 🤬

Had given zero if the option was available .
Recently took a Go city automatic car from Scotch hall Shopping Center Drogheda, the car was very very untidy . The windshield was all very dusty , somehow i wiped the wind shield and the back mirror and drove to the airport to drop my mother but it was a night mare, the decondenser/AC was not the best and the windows were getting condensed very often, the dirt on the windshield was too bad and so I had to go to circle K at 7 AM to do a car wash near the airport. Even after the wash the dirt didnt go completely, I asked go car customer admin for refund but they are a different category and useless. NEVER EVER WILL USE GO CAR AGAIN

Just doesn’t work. Uploaded documents as requested and kept getting emails saying my profile wasn’t complete. Got to Europcar in Knock, Ireland and the app just didn’t work at all. Said the countdown to my rental was at 0m 00s but nothing else. Didn’t refresh or reload. Had to go into Europcar, which is obviously what I wanted to avoid and paid almost double not to do. They requested my licence again. Made me sign a load of forms. Just frustrating as basically I didn’t even get what I paid for - app opens car, away you go. Nonsense.

Absolutely the worst experience using this, especially since it was my first time. The customer service is terrible. The instructions on the app are terrible. The car wouldn't start and they had the cheek to charge me for it. I definitely won't be using again.

Account blocked without explanation despite numerous attempts on my end to resolve.
I have not done a thing wrong with their vehicle but they have blocked my account and when i call or email they say they cant discuss it with me. Really strange as i only used them a couple of times when my car was off the road.
Its actually really annoying that they wont tell me why !

I recently had a highly disappointing experience with GoCar that left me feeling misled and let down by their service. During my rental, I encountered a tire issue and was left to believe that the cost of replacing the tire would be reimbursed. Acting on this information, I went ahead and bought a new tire, only to later be informed that this cost was non-refundable.

Had I been given accurate information from the beginning, I would have simply contacted roadside assistance to return the vehicle to its original location, saving myself the unnecessary expense and hassle. Instead, I felt I had no choice but to pay for the tire replacement out of pocket.

This lack of transparency and communication from GoCar was extremely frustrating. It’s clear to me that GoCar does not prioritize honest communication or customer satisfaction, and unfortunately, I won’t be using their services again. I would caution anyone considering GoCar to be wary of unexpected costs and unclear policies.

Overall, a very disappointing experience.

Hi I hired a go Car Yesterday. It was a horrendous experience. The car would not unlock, eventually when it did we made our way to Belfast. I parked it in an underground parking. The car would not unlock, fair enough it was underground. It took 4 hours for someone to arrive because it was north of Ireland. The sad thing is that they make it like it is the customers fault with arrogance and cheek.
Their response was
When your vehicle was parked in an underground area, it appears the signal strength required for the app to communicate with the car was insufficient. Unfortunately, this can sometimes interrupt the connection between the vehicle and your mobile device, making it difficult to unlock remotely. In cases where the primary issue is indeed a drained battery, we would proceed with vehicle recovery and ensure a refund of credits for an alternative booking. However, since you were able to continue with the vehicle, no recovery was requested.

"We recognize the impact this had on your plans, which is why we extended an additional €25 inconvenience credit, beyond the usual maximum of €25, resulting in a total of €50 credited to your account. We hope this gesture reflects our commitment to your satisfaction, even if it may not entirely compensate for the time and activities missed."

"Regarding the battery and connectivity concern, if the vehicle could be opened intermittently, this likely indicates a connection issue rather than a fully depleted battery. With our keyless vehicles, maintaining Bluetooth and service connection is essential for smooth operation, especially in areas with weaker signals."

So go car expects me to go to 1 place, park the car and get stuck, wait 4 hours to get it out. When the car is out in the open they cannot unlock it. And then because i drove it back it completes my trip regardless of what activities i am supposed to do! What will i do with a 25 euro credit which in supposed to pay more to book a car..

I was book car than I show up at location there was no car they send me to another location and there was no car either lol, I have important meeting where I was late and I lose money , they tell me to cancel booking soninsid and they do not refund me and do not give me credit as we talk with hep desk useless customer service avoid this company

Extremely frustrating and disappointing customer service. They rang me today to say I had to go back and move the van even though i left it exactly where I found it. They said it was in a private parking and I would be clamped and they'd charge me for it (it wasn't a private parking!!!!). They said there are designated parking spaces for go car but there werent. They told me I should have learned this when i got my driving license, they kept contradicting themselves but they wouldnt tell me where to park. Total waste of time and energy, very rude, unhelpful and absolute waste of time today. I really wish I wouldn't need this service ever again.

If I could give zero stars I would. A Go van crashed into my jeep nearly 2 weeks ago and done over €3k worth of damage to the front. They have completely ignored me and fobbed me off from department to department. They state on the website if you crash one of their vehicles they automatically take a €2000 excess fee from you but they don’t bother to pay for the car they damaged ! Absolutely disgraceful service! See you in court guys !

The bottom line here, always be SUPER CAREFUL when you collect a vehicle - like with any car rental - or else you risk being charged heftily for the damage caused by a previous driver.
I like the idea of GoCar, it's a good service for a city. I am first time user and wanted to hire a van. On the first pick-up date, the van wasn't on location. I called but the agent told me it was there. Eventually she offered a full refund. I rebooked and on the second pick up I took pictures of large scratches. Luckily I realised (from a dash signal) that a side door sliding mechanism had been damaged. I reported that immediately + gathered and uploaded evidence. The agent wanted me to create a case, but I insisted it wasn't my damage - so she offered to update their system herself.
Some FRUSTRATION but at least (bonus rating), real helpful persons (in both cases offering a reasonable solution) picked up my call or interacted in the app, which I find very valuable (I think GoCar are a Europcar brand, so they have proper customer service operations).

Came home tonight to find this go car parked in my driveway abandoned
241-D-18250* The Garda will come to tow it away. Very bad branding for this company.

Customer support awful. Low adblue levels on collection / sounded like a loose turbo pipe (leaky air on acceleration) and numerous warning on dashboard. Car about to breakdown so I ended my trip early. I warned the staff about safety issues and they admitted to allowing further customers use the vehicle even after health & safety issue was flagged!
I emailed multiple pictures of the issues & it was disregarded and told me it was not the truth.
Health & safety of this service is massively questioned. Please spend the small bit extra for a reliable and safe vehicles.

Used the service a week earlier and they wouldnt issue me a fuel refund (their policy), which would only be issued as a GoCar credit to continue using their unsafe vehicles. Disgrace.

I was able to access the car easily but once in it, the problems started. The alarm blasted even though I was in the car. Once I stopped the alarm and was ready to go, the screen wouldn't work and the car simply wouldn't start. Customer service tried to start it on their end but had the same issue. They advised me to get a taxi to then rent another car but at that point I had enough. Wouldn't recommend

Poor website. Why does it all you to select timea and then there is nothing available? Weird in 2024

Driver of GoCar number SNR6983M drove recklessly whilst fetching a student to NUS. Becos of road rage, he jammed brake a vehicle behind, thus causing a sudden swerve jolt to the passenger at the rear seat!
We expect the private driver to be responsible when passenger is his car!!!