Dale, Richard and Marc went over and beyond to ensure that my fibre connection was installed with minimal disruption to my day . Polite and courteous with explanation on every bit of the installation.... Ver mais
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Veja o que dizem as avaliações
Excellent service throughout, really easy process - some automated and some able to speak to a helpful human when needed. Engineers were great too. 5 Stars ⭐️
To begin with the GoFibre engineer arrived early which was a hit so I could make more use of the rest of my day. The whole installation process went smoothly less than an hour and a half duration. He... Ver mais
A empresa respondeu
The whole process from start to finish was seemless. The engineer was friendly and very helpful. The installation took less than an hour and we back up and running. For the first time in ages we have... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We're a Scottish, local, independent broadband provider focused on delivering amazing broadband connections to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 135,000 homes and businesses in more than 80 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our broadband is designed for gaming, homeworking, TV-watching and keeping the household from complaining about glitchy broken connections. We've got an ultra-helpful local customer service team based in Edinburgh and Berwick-upon-Tweed who are on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable world of GoFibre broadband -now with five stars on Trustpilot!
Informações de contato
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, Reino Unido
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4,8
Excelente
2 mil avaliações
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Quick installation and no mess
16 de julho de 2026
Resposta da GoFibre Broadband
Thanks for taking the time to leave a review!
I'm delighted to hear that your installation was completed quickly and that everything was left clean and tidy afterwards. Our engineers take great pride not only in getting customers connected as efficiently as possible, but also tidying up after themselves!
It's always rewarding to receive feedback that highlights the care and professionalism of our installation teams, and I'll be sure your comments are shared with them.
Thank you again for choosing GoFibre and for your kind words. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Just what was needed!
Recently bit the bullet and ditched the copper wires in favour of FTTP with GoFibre.
No regrets whatsoever - efficient installation, working straight out of the box and effective and friendly customer service at the end of the line if needed.
Doubled the speed, halved the bill and delighted with results. Don't normally place reviews but on this occasion, would highly recommend.
16 de julho de 2026
Avaliação não solicitada
Resposta da GoFibre Broadband
Hi Stuart,
Thanks so much for taking the time to leave such a thoughtful review, especially as you mention you don't normally write them.
It's fantastic to hear that making the switch from copper to full fibre has been such a positive experience for you. From the efficient installation and smooth setup to the support you've received from our customer service team, it sounds like everything came together exactly as it should.
"Doubled the speed, halved the bill" is the kind of feedback we love to hear! We're delighted that you're already seeing the benefits of the service and that it's delivering the results you were hoping for.
Thank you again for your recommendation and for choosing GoFibre. It means a great deal to us that you've made an exception to leave a review, and we're thrilled that your experience has been such a positive one. Welcome to GoFibre! 😊
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Absolutely brilliant
Absolutely brilliant, easy to contact. Friendly, efficient and fixed the problem very quickly. I could not be happier. Thank you GoFibre.
15 de julho de 2026
Avaliação não solicitada
Resposta da GoFibre Broadband
Thanks so much for this, Patricia!
I'm delighted to hear that you found our team easy to contact and that your issue was resolved quickly. When something isn't working as it should, we know how important it is to get things sorted efficiently, so it's fantastic to hear that the experience was both smooth and effective.
It's also lovely to read your comments about the team being friendly and helpful throughout. We take great pride in providing excellent customer service, and feedback like this means a lot to everyone involved.
Thank you again for your kind words and for choosing GoFibre. We're thrilled to hear you're so happy with the service.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Only been a few days conected
Only been a few days conected , so early days. Great having a good conection. Insolatoion was straight forward , staff were pleasant. Can't say anymore than that.
10 de julho de 2026
Resposta da GoFibre Broadband
Hi,
Thanks for the fantastic review!
We're really pleased to hear you're already enjoying the connection and that the installation was straightforward. It's also great to know our team made a positive impression along the way.
Although it's only been a few days, we're delighted everything has got off to a strong start.
Thanks for choosing GoFibre and welcome to the GoFibre family!
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great internet service and amazing…
Great internet service and amazing efficient service
10 de julho de 2026
Resposta da GoFibre Broadband
Hi,
Thanks so much for this positive review! We're glad the internet is up and running smoothly.
Also, it's great to hear about our amazing and efficient service - we think the team are amazing too!
Thanks so much for choosing your local provider!
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Very smooth installation from start to…
Very smooth installation from start to finish,no issues whatsoever
10 de julho de 2026
Resposta da GoFibre Broadband
Hi Kirsty,
No issues! That's what we want to hear! Thanks so much for taking the time to write this review.
Sounds like our engineers got the memo about smooth installations so that's fantastic, and they'll really appreciate this feedback.
Thanks for choosing Gofibre - Welcome to the GoFibre family!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Was kept informed during the entire…
Was kept informed during the entire process. The installation teams were unobtrusive and efficient at every stage.
7 de julho de 2026
Resposta da GoFibre Broadband
Hey Peter,
Thank you for the fantastic review!
We’re really pleased to hear you were kept well informed throughout the entire process and that our installation teams were efficient and respectful of your property at every stage.
Providing a smooth, professional experience with minimal disruption is exactly what we aim to deliver. Thank you again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
From start to finish everything was…
From start to finish everything was handled extremely professionally and extremely quick.
9 de julho de 2026
Resposta da GoFibre Broadband
Hey Marion,
Thank you for the fantastic review!
We’re delighted to hear everything was handled professionally and efficiently from start to finish. Providing a quick, straightforward experience while maintaining a high standard of service is exactly what we aim to deliver.
Thank you again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Excellent reliable broadband
Excellent reliable broadband. Cheryl was very helpful arranging everything.
7 de julho de 2026
Resposta da GoFibre Broadband
Hey Adam,
Thank you for the fantastic review!
We’re delighted to hear you’re enjoying an excellent and reliable broadband service. It’s also brilliant to know Cheryl was so helpful in getting everything arranged and making the process straightforward.
We’ll be sure to pass your kind words on to Cheryl. Thank you again for choosing GoFibre and for taking the time to leave us a review!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
So far - very good
Responsive company, excellent install (engineer went to considerable trouble to ensure fibre ran where I asked and equipment located where requested), service provisioned within minutes of installation. Over the 48hrs since installation speeds have never been below the contracted bandwidth. Can't comment on WiFi as using my own.
9 de julho de 2026
Avaliação não solicitada
Resposta da GoFibre Broadband
Hey Bob,
Thank you for such a detailed and fantastic review!
We’re delighted to hear you found GoFibre responsive and that the installation experience was such a positive one. It’s especially great to know the engineer went the extra mile to route the fibre and position the equipment exactly where you wanted it.
Getting your service up and running within minutes and hearing that your speeds have consistently met or exceeded your contracted bandwidth is brilliant feedback.
Thank you again for choosing GoFibre and for taking the time to share your experience. We hope you continue to enjoy your ultra-fast, reliable connection!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Was a bit rocky at first but it was…
Was a bit rocky at first but it was getting set up but things were sorted fairly fast now I have no problems 👍.
8 de julho de 2026
Resposta da GoFibre Broadband
Hey Anne,
Thank you for taking the time to leave a review!
We’re sorry things were a little rocky during the initial setup, but we’re really pleased to hear the issues were sorted quickly and that everything is now working as it should.
Thank you for your patience while we got things resolved, and we hope you continue to enjoy a reliable, hassle-free connection with GoFibre.
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Doing everything right as far as I'm…
Doing everything right as far as I'm concerned.
Helpful, friendly staff (Cheryl)
No hassle
8 de julho de 2026
Resposta da GoFibre Broadband
Hey,
Thank you for the fantastic review!
We’re delighted to hear we’re doing everything right as far as you’re concerned! It’s brilliant to know Cheryl was friendly and helpful, and that everything was sorted without any hassle.
We’ll be sure to pass your kind words on to Cheryl. Thank you again for choosing GoFibre and for taking the time to leave us such great feedback!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Online Chat Assistant
I used GoFiber's chat assistant online to re-new my contract. Absolutely fantastic service always. I was connected to Cheryl Dixon who was amazing! Answered all of my questions very quickly and effectively no problems at all. Fabulous customer service!
7 de julho de 2026
Resposta da GoFibre Broadband
Hey Jaz,
Thank you for such a fantastic review!
We’re delighted to hear you had such a great experience renewing your contract through our online chat. Making it quick and easy to speak directly with a member of our team is exactly the kind of service we aim to provide.
It’s brilliant to hear Cheryl answered all your questions quickly and efficiently and made the whole renewal process so straightforward. We’ll be sure to pass your lovely feedback on to her.
Thank you again for your continued support and for choosing GoFibre. Here’s to another great contract with us!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Champion
Champion. Great connection. Easy install and switch over. Fantastic GoFibre are honouring the excit fee. Brilliant staff to do business with. Both in sales and on site work. Can not fault anyone. Thank you.
7 de julho de 2026
Resposta da GoFibre Broadband
Hey Angela,
Thank you for such a brilliant review!
We’re delighted to hear you’re enjoying a great connection and that both the installation and switch were straightforward.
It’s also great to know our switching credit helped towards the exit fee from your previous provider and made the move to GoFibre even easier.
We really appreciate your kind words about both our sales team and the engineers on site. We’ll be sure to share your feedback with the teams involved.
Thank you again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great service throughout
Both installers were very polite and helpful. Great communication throughout and job completed on time.
7 de julho de 2026
Resposta da GoFibre Broadband
Hey Louise,
Thank you for the fantastic review!
We’re really pleased to hear you received great service throughout the whole process. It’s brilliant to know the installers were polite and helpful, communication was clear, and everything was completed on time.
Thank you again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Resposta da GoFibre Broadband
Hey Paul,
Thank you for the great review!
We’re really pleased to hear everything was straightforward and hassle-free, with no problems along the way. That’s exactly the kind of smooth experience we aim to deliver.
Thanks again for choosing GoFibre and welcome to the GoFibre family!
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
I had this for few days now
I had this for few days now, and it the best actually. No problem at all, no signal issues, no stuggling with the Internet box. All pretty good, even better. I how it doesn't go frozen or jam with signal which is amazing ad I can work on my laptop and play on PS5 without having to wait for hours on down load which is what I love about it.
7 de julho de 2026
Resposta da GoFibre Broadband
Hey,
Thank you for the fantastic review!
We’re delighted to hear you’ve had such a great experience with GoFibre so far and that your connection has been fast, reliable and hassle-free.
It’s brilliant to know you can work on your laptop and enjoy gaming on your PS5 without signal issues or long waits for downloads. That’s exactly the kind of smooth, ultra-fast broadband experience we aim to deliver.
Thank you again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reliable broadband and good service
Just renewed my contract after two trouble free years. I spoke to Cheryl and she set up the next two years for me and was a delight to deal with, so good speaking to UK based staff who are knowledgeable and efficient.
3 de julho de 2026
Resposta da GoFibre Broadband
Hey,
Thank you for such a fantastic review!
We’re delighted to hear you’ve enjoyed two trouble-free years with GoFibre and have chosen to stay with us for another two.
It’s brilliant to hear Cheryl made the renewal process so straightforward and was knowledgeable, efficient and a pleasure to deal with. We’ll be sure to pass your kind words on to her.
We’re proud to have a UK-based team who are easy to reach and ready to help, so it’s great to know that continues to make a difference.
Thank you again for your continued loyalty and for choosing GoFibre. Here’s to another two great years!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Go fibre were brilliant
Go fibre were brilliant. I called twice before installation and both times my call was answered straight away and the UK staff could not have been more helpful. On the day of installation it was very easy and switchover was immediate. I was helped make a password for my WiFi to allow me to easily connect all devices to it.
23 de junho de 2026
Resposta da GoFibre Broadband
Hey,
Thank you for such a fantastic review!
We’re delighted to hear you had such a positive experience with GoFibre from your first phone call right through to getting connected.
Being able to speak directly with our UK-based team without long waits is something we’re really proud of, so it’s great to know our advisors were helpful whenever you needed us.
We’re also pleased the installation and switchover were straightforward and that the engineer took the time to help personalise your Wi-Fi password, making it easier to get all your devices connected.
Thank you again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
All went well, impressed so far
Lee was brilliant advising on packages and switching credit as i am in contract with present company so go fibre pay the termination costs, and 5 month free too.... Canny beat that!!!
All went well, quick and tidy installation without any disturbance to myself.
Speed fantastic compared to Daisy XLN.
2 de julho de 2026
Resposta da GoFibre Broadband
Hey Scott,
Thank you for such a fantastic review!
We’re delighted to hear everything has gone so well and that you’re impressed with your GoFibre experience so far.
It’s brilliant to hear Lee was able to clearly explain the available packages and our switching credit offer, helping make the move to GoFibre even easier. We’ll be sure to pass your kind words on to him.
We’re also pleased the installation was quick, tidy and caused minimal disruption, and even better that you’re already enjoying a fantastic improvement in broadband speeds.
Thank you again for choosing GoFibre. Canny beat that indeed!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
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