GoFibre Broadband Avaliações 

Resposta da GoFibre Broadband

Há 13 horas

Hi Alan,

Great to hear, thanks for sharing! Glad you're all set up and welcome to GoFibre!

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

Resposta da GoFibre Broadband

Há 13 horas

Hi Sheelagh,

Thanks for the great feedback! Sounds like the engineer put in a real effort and left things neat and running smoothly. Glad it's all working well. Welcome to GoFibre!

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

Resposta da GoFibre Broadband

Há 13 horas

Hi Margaret,

Thanks for the great feedback! Good to hear you were kept informed throughout, and that the engineer talked you through each step as he went. Welcome to GoFibre!

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

Resposta da GoFibre Broadband

Há 13 horas

Hi Melvin,

Thanks for the kind words! Glad the team came across as friendly and respectful. Welcome to GoFibre!

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

Resposta da GoFibre Broadband

Há 13 horas

Hi Pauline,

Thanks for the great feedback! Good to hear you were kept in the loop throughout, and Rory sounds like he made the sales process really easy to follow. Glad the work at the house was good too. We'll pass on your kind words to him. Welcome to GoFibre!

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

Resposta da GoFibre Broadband

Há 13 horas

Hi David,

Thanks for the feedback! Glad it was done well and right on time. Welcome to GoFibre!

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

Resposta da GoFibre Broadband

Há 2 dias

Hi,

We're sorry to hear about your experience and can completely understand why you'd be frustrated.

When customers choose to switch to GoFibre, we know they're expecting to start benefiting from their new service as soon as possible. Delays to installation can be particularly disappointing where they result in additional costs with a previous provider.

While installation dates can sometimes be affected by engineer availability and other operational factors, we appreciate that this doesn't lessen the impact on you. We're sorry that the experience has left you feeling this way.

We'd welcome the opportunity to better understand your experience and see what we can do to put things right. A member of our team will be in touch with you directly to discuss this further.

Thank you for taking the time to share your feedback. Your comments will also be passed on internally as we continue to improve the experience for future customers.

Gareth

Resposta da GoFibre Broadband

Há 13 horas

Hi Alexandra,

Thanks for the kind words! Great to hear you had the best service. Welcome to GoFibre!

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

Resposta da GoFibre Broadband

Há 13 horas

Hi Craig,

Thanks for the great feedback! Glad you were kept in the loop the whole way through, and that the engineer topped it off nicely. Thanks for the recommendation, welcome to GoFibre!

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

Resposta da GoFibre Broadband

Há 13 horas

Hi Richard,

Thanks so much for this, and for taking the time to call in about it too, really appreciated. Dale, Richard and Marc will be delighted to hear how much their professionalism and clear communication meant, especially tackling any issues head on the way they did. Five stars well earned. Welcome to GoFibre!

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

Resposta da GoFibre Broadband

Há 13 horas

Hi Lynn,

Thanks for the great feedback! Glad the connection went smoothly and the broadband's performing well, and good to know we're easy to reach when needed. Welcome to GoFibre!

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

Resposta da GoFibre Broadband

Há 4 dias

Hi Jan,

Thank you for the lovely feedback! Sounds like everything just clicked from start to finish, that's exactly the kind of experience we want. Happy days indeed, welcome to GoFibre!

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

Resposta da GoFibre Broadband

Há 4 dias

Hi Peter,

Thank you for the lovely review! So glad the connection speed and the engineer's work both hit the mark. Thanks for the recommendation, and welcome to GoFibre!

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

Resposta da GoFibre Broadband

Há 4 dias

Hi David,

Thank you for taking the time to share your feedback, and I'm sorry to hear how frustrating your experience has been so far.

It's disappointing to read that after multiple conversations with our technical support team, you're still experiencing issues and have been left feeling this way. We appreciate that being advised to consider additional equipment is unlikely to be the outcome you were hoping for.

We'll be reviewing your case in more detail to understand the challenges you've experienced and whether there's anything further we can do to help. We want all of our customers to feel confident in both their service and the support they receive, and I'm sorry we've fallen short of those expectations on this occasion.

Thank you again for bringing this to our attention.

Gareth

Resposta da GoFibre Broadband

Há 5 dias

Hi Caroline,

Thank you for the great feedback! Really pleased the customer service has been excellent overall, and that when you did have a fault, it was dealt with quickly with very little disruption. That's exactly what we aim for when things don't go quite to plan. Thanks for sharing, and welcome to GoFibre!

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

Resposta da GoFibre Broadband

Há 5 dias

Hi Sarah,

Thank you for the great feedback! Really pleased the whole process was seamless from start to finish, and that the engineer was friendly and helpful throughout. Great to hear the installation took less than an hour. Fast and consistent broadband is amazing isn't it! Thanks for sharing, and welcome to GoFibre!

Michael

P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp

Resposta da GoFibre Broadband

Há 6 dias

Hi Ian,
thanks very much for taking the time to let everyone know about our polite and respectful staff! We're really glad to know you've had a great experience with us.

Thanks for choosing GoFibre,
Sam

Resposta da GoFibre Broadband

Há 6 dias

Hi Ruth,

I’m sorry to hear about this. Spray painting a fire hydrant cover isn’t something I’ve come across before in relation to our rollout, so I’d really like to get some more information to understand what’s happened here.

I’ve also tried to locate the complaint you mentioned, but unfortunately I haven’t been able to find a record of it from the information available on your review.

If you could provide your contact details through Trustpilot, along with the location and any photos you have, we’ll look into this with our build team and establish whether it’s connected to our work in the area. If it is, we’ll make sure it’s properly investigated.

Thanks,

Gregor