I bought a funeral plan some years ago before unattended plans were a thing. I decided that I would prefer this simpler option and was delighted that Golden Charter were able to change my plan. T... Ver mais
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Veja o que dizem as avaliações
Karen the customer service lady was very pleasant and very helpful She dealt with our queries promptly and put my mind at ease
A empresa respondeu
We wanted to arrange funeral plan ,so the family wouldnt be burdened with the financial and stressful times arranging our future funerals .Ordered a booklet first , to find out all the general inf... Ver mais
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The lady who dealt with our enquiry regarding changing our pre arranged funeral arrangements was very helpful and knowledgeable. She has organised the changes and informed me that a new document wil... Ver mais
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Detalhes da empresa
Escrito pela empresa
For over 30 years now, we’ve been providing that truly personal service, helping people across the UK to plan and pay for the funeral that’s right for them. In that time, we’ve grown to become a market leader partnering with a wonderful network of independent, often family run, funeral director businesses, who are committed to serving their communities. This means you’re provided with compassion and expert care at every stage of your journey. We’re proudly owned by SAIFCharter, an association of independent funeral directors and we work with over 2,900 funeral directors from right across the country.* Our funeral director partners are local, trusted businesses who know what’s important and take time to extend a comforting arm whenever it’s needed. Nearly 1 million people have already trusted Golden Charter to take care of their funeral arrangements.^ Now you can get that peace of mind, too. *Based on number of funeral director branches in the UK accepting Golden Charter plans as at Oct 2024. ^As at August 2024.
Informações de contato
2nd Floor Aurora Building, 120 Bothwell Street, G2 7JS, Glasgow, Reino Unido
- 0800 111 4515
- goldencharter.co.uk
4,6
Excelente
3 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
In 2011 i decided on Golden Charter …
In 2011 i decided on Golden Charter Simple Way funeral plan, that was 15yrs ago. Now i have changed my views, and at 72yrs do not want what will be left of my family, to put them through a funeral. So Golden Charter have been great, and changed my plan to Direct Cremation. and also gave me a refund which i did not expect. I recieved excellent service and help from every one i had contact with, and i am very happy. So thank you again for makeing the change so easy.
2 de julho de 2026
Avaliação não solicitada
Resposta da Golden Charter
Hi Sheila, we’re pleased to hear that you are happy with the service provided. Thank you for taking the time to leave such a kind review.
Funeral arrangements for my wife.
Having initially discussed funeral options for my wife who was in ill health with my family, we made the decision that, due to our wide circle of friends, a simple cremation was not an option and we decided to take the complete plan naming a local well respected undertaker.
At the time of my wife’s passing, all arrangements were taken care of without fuss which was very helpful at a distressing time.
Tracey was very helpful with advice on setting up the plan and I have now taken out a plan for myself so that my family with have the same care when I pass on.
28 de julho de 2026
Avaliação não solicitada
Resposta da Golden Charter
Hi Paul, thank you for taking the time to leave a review. We're delighted to hear that Tracey was able to help you and provide the support that you needed. We truly appreciate you taking the time to share your experience.
Change of plan easily arranged
I bought a funeral plan some years ago before unattended plans were a thing.
I decided that I would prefer this simpler option and was delighted that Golden Charter were able to change my plan.
They were very helpful and explained all that was involved.
I even received a substantial refund!
Everything was quick and efficient.
3 de junho de 2026
Avaliação não solicitada
Resposta da Golden Charter
Hi Veronica, we're really pleased that you are happy with the way your change in plan was handled. Thank you for taking the time to leave such a kind review.
Recommended by local Funeral Directors
Ths company was recommended by my local funeral directors. Lorraine was very helpful and patient answering all of my questions regarding the plans available. I have now got my chosen plan In place and received all the documents promptly.
23 de julho de 2026
Avaliação não solicitada
Resposta da Golden Charter
Hi Patricia, thank you for taking the time to leave a review. We are really pleased to hear that Lorraine was able to help answer all of your questions. We truly appreciate you taking the time to share your experience.
great service
I changed my plan and was pleased the way it was handled.
1 de julho de 2026
Avaliação não solicitada
Resposta da Golden Charter
Hi John, we're so pleased that you are happy with the way your change in plan was handled. Thank you for taking the time to leave a review.
Very helpful people and professional
Very helpful people and professional. Will listen to your needs and try to accommodate them.
3 de agosto de 2026
Avaliação não solicitada
Resposta da Golden Charter
Hi Tina, thank you for taking the time to share your kind feedback. We're glad we were able to provide the assistance you needed.
Jayne was very clear and helpful
12 de agosto de 2026
Avaliação não solicitada
Resposta da Golden Charter
Hello, thank you for taking the time to leave a review. We are really pleased to hear about your positive experience with us.
After a long wait to speak to someone…
After a long wait to speak to someone Jayne was very helpful in reassuring me that an additional car shown in my original plan was still included, even though it is not shown in the latest review.
12 de agosto de 2026
Avaliação não solicitada
Resposta da Golden Charter
Hi Paul, thank you for taking the time to leave us a review. We're glad to hear that Jayne was able to assist you and provide the support you needed. We're sorry that you experienced a wait when trying to reach us and understand how frustrating that can be. We appreciate your patience and apologise for any inconvenience caused.
very impressed with the friendly and…
very impressed with the friendly and professional advice given member of staff is an excellent member of your ataff
12 de agosto de 2026
Avaliação não solicitada
Resposta da Golden Charter
Hi Roy, thank you for taking the time to share your kind feedback. We're glad that we were able to provide the assistance you needed.
As usual the staff are lovely caring…
As usual the staff are lovely caring and a pleasure to talk to well done for being so nice you all should be proud of yourselves
11 de agosto de 2026
Avaliação não solicitada
Resposta da Golden Charter
Hi Lynn, thank you for taking the time to leave such a kind review. We’re so pleased to hear that our staff were able to help you.
Dealt with Tracey today to organise a…
Dealt with Tracey today to organise a funeral plan. She is a good communicator and made time to explain about the plan I choose.
Thanks Tracey
11 de agosto de 2026
Avaliação não solicitada
Resposta da Golden Charter
Hi Miss Brant, thank you for taking the time to leave a review. We are really pleased to hear about your positive experience with us.
Resposta da Golden Charter
Hi Frances, thank you for getting in touch to share your feedback. We are so glad to hear that you are pleased with your experience.
I was dealing with Tracy Hill
I was dealing with Tracy Hill, she had a first class manner.
It was a pleasure to deal with her.
She explained everything in detail, it was a relief not to rushed through things.
7 de agosto de 2026
Avaliação não solicitada
Resposta da Golden Charter
Hi Dennis, we're delighted to hear that you found it a pleasure to deal with Tracy that she provided the support you needed. We truly appreciate you taking the time to share your experience.
Karen was extremely helpful and…
Karen was extremely helpful and polite.Very understanding and solved my problem in minutes.Thankyou Karen for all your help.Kind regards Josephine.
6 de agosto de 2026
Avaliação não solicitada
Resposta da Golden Charter
Hi Josephine, thank you for taking the time to share such lovely feedback. We're glad that you found Karen helpful and able to provide the assistance you needed.
Excellent service
Jayne was lovely. Polite and helpful. My queries were sorted without any hassle at all.
6 de agosto de 2026
Avaliação não solicitada
Resposta da Golden Charter
Hi Christine, thank you for taking the time to share your kind feedback. We're glad that you found Jayne helpful and able to resolve your queries. We'll be sure to pass on your comments.
Jayne was very helpful and friendly and…
Jayne was very helpful and friendly and was able to solve my enquiry. Thank you
6 de agosto de 2026
Avaliação não solicitada
Resposta da Golden Charter
Hi Janet, thank you for your kind review. We're pleased to hear that Jayne was so helpful and was able to provide the assistance you needed.
Very prompt and easy to work with
Very prompt and easy to work with. Very friendly
6 de agosto de 2026
Avaliação não solicitada
Resposta da Golden Charter
Hi Ken, thank you for taking the time to leave a review. We are really pleased to hear about your positive experience with us.
A friendly and efficient service.
A friendly and efficient telephone conversation today..thank you Jayne.
29 de julho de 2026
Avaliação não solicitada
Resposta da Golden Charter
Hi Caroline, thank you for taking the time to share your kind feedback. We're glad to hear that Jayne was able to provide the assistance you needed.
The young lady who helped me ( Karen)
The young lady who helped me ( Karen), was very kind and made the change I want easy. Many thanks
30 de julho de 2026
Avaliação não solicitada
Resposta da Golden Charter
Hi Carol, we’re pleased to hear that Karen was able to assist you. Thank you for taking the time to leave such a kind review.
Great
Very helpful in all my enquiries and very friendly on the phone
Thankyou
29 de julho de 2026
Avaliação não solicitada
Resposta da Golden Charter
Hi Lisa, thank you for getting in touch to share your feedback. We are so glad to hear that you are pleased with your experience.
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