Golden Charter Avaliações 

Called golden charter today to make arrangements for a family member , spoke to Paul Dougan who was excellent and made the whole process easy to understand and straightforward, would highly recommend using this service

My father took out a plan many years ago for a funeral. In later life he was adamant he wanted a simple crematorium. All his other family and friends had already passed or were on the other side of the world.

I honoured my father's request and was told by the undertaker that golden charter no longer refund the difference, while I was booking his cremation.

They said families were booking cheaper funerals to pocket the difference so Golden Charter now just keep the money. Can you imagine being told that after losing a loved one.

Cost just over half of what my dad paid. Great earner for them.

I have altered this review, basically written when it wasn't clear to me. Now, I have understood the process better, this is how it is- you are buying a policy that only covers the funeral directors costs, and a 'proportion of the other costs'. I do not think this was clear to my mother as she said she had 'paid for her funeral'. No, it's only guaranteed to cover the funeral director's costs. This does not necessarily cover all cremations costs, the crematorium, flowers, photo reflection, web-broadcasting, and definitely not a contribution to post-funeral tea. There are pages and pages of T&C's, and it uses language such as 'disbursements' , which is not a common term. If you are buying one of these, you have only a partial piece of mind. In my view the plan she bought is not as transparent as they should be, and I believe it led my mother to think it was "all dealt with". We did buy some extra's and knew they would cost extra, however, we didn't expect the crematorium costs not to be fully covered. The word 'disbursement' should be defined as what it may include or most likely exclude. I will save for my own funeral.

UPDATE:- As people can see from the reply to the review Golden Charter have given their standard response we are already in the process of raising the complaint formally and will then go down the route of raising it with the financial ombudsman if not satisfied. As they are regulated by the FCA. I will post further updates to progress of the complaint for people to be aware.

Two years ago my mother in law passed away and my partner and her sister sorted all of the funeral with the funeral director.
With their Mum and Dad having taken out Golden Charter Funeral Plans several years ago they all knew there would be additional costs to pay as not everything was covered, and therefore never really looked into it properly and paid the difference. Just to clarify this is not anything to do with the funeral director and 100% relates to the Golden Charter Plans they were sold actually covering different things to what was put in writing,
This has only been discovered as my father in law passed away last month and my partner has clarified some points in more detail this time and has items provided in writing by Golden Charter at time of sale to being actually the case.
BEWARE and if you're looking at funeral plans with relatives or family members make sure to clarify costs fully. I think it's a classic case of miss-selling and we will be taking this further.

Purchased a plan in 2019, wanted a second, but there was a £600 shortfall when I chose my preferred funeral director. Apparently this is because there is a £300 arrangement fee, and £300 for a marketing fee. Now arranging direct with the funeral director. Be aware that not all you pay goes to the funeral director. It's worth checking with them first.

3months and still no pack, i.e., breakdown of what we paid for, they claim to have sent it and blame Royal Mail, our friends have been waiting 6 months, to help, I offer to pay for recorded delivery, and they said it can't be done?
As efficient as our UK border controls imo.

I spoke with Adam McMichael and everything was explained clearly which both my husband and I found helpful and we decided to go ahead with the funeral plan.

I phoned golden charter and they arranged my funeral very well.the lady who arranged it explained everything in good detail and was very kind and polite. Many thanks Tracy a truly five star service. Jonathan Ransome.

I spoke to Kim today, what a lovely,caring and sympathetic lady she is, thankyou so very much for your help today and everybody else I've spoken to in the past, always listen always helpful.
Thankyou

Adam looked after me and made the experience straightforward and easy, he was great. There were no issues at all and everything was explained well.

Paid £7000 for a plan chose family undertaker and 5 years later they changed our choice of undertaker asked for our money back lost £500 and 5 years interest our undertaker of choice is still trading no Explanation other than they have chosen not to use them be ware I'm in the process of reporting them to the ombudsman.

I wanted to get everything sorted out about my funeral.
Contacted Golden Charter, and spoke to Paul Dugan who explained everything I needed to know about the funeral plans. The customer service was very helpful and thoughtful, with friendly advice and no pressure at all. My mind is at ease now.

Precise and concise information supplied by Paul C. Allowed for swift decision making in purchasing ideal funeral plans for both of us. Questions were responded to swiftly and directly in a polite and professional manner. If you want to fix your costs this is the way to go as all the hassle and arrangements are taken care of without fuss or bother for family members. We can now enjoy our retirement in the knowledge that Paul has assured everything is resolved in readiness.
Thank you for the support and expert guidance.
Highly recommended service.

I have just taken out a funeral plan with Golden Charter by phone and the it was easy peasy. No pressure, No rush, everything was explained in detail. I cannot recommend them highly enough.

Speaking to Tracy made everything so simple. She was a pleasure to deal with very professional and friendly. She really put me at ease. Wish I had rang before. Thank you Tracy you are a star. ⭐

I spoke to a very nice lady called Lorraine, she made the process simple and so easy. This lady even after I paid for the service was still ready to go above and beyond saying, you have my number and if you have any questions don't hesitate to call me. I now have peace of mind

Adam was very helpful , fully explaining the process. I felt at ease dealing with a delicate subject

the customer service agent was friendly professional not pushy , explained everything very clearly in detail and rang me back at the time I had arranged very postive experience.

Great service from Lorraine today, she listened to what I wanted to cover for my mum's plan and dealt with everything efficiently. Straight forward and easy to do.

Lorraine was so patient with me and answered all my questions even when I interrupted her. She spoke clearly and was happy to explain anything I did not understand. Thank you Lorraine.