Goodlookers Avaliações 

4.428
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Extremely fast delivery! I absolutely love my new sunglasses, they look good and are nice and light to wear. Was wary of buying online without being able to try on first but the website does have a si... Ver mais

Avaliado com 4 de um total de 5 estrelas

Good company quick delivery, glasses were okay still using now,bought a bout 2-3 months ago really cheap but well worth buying instead of searching all over I can leave a pair in each room

Avaliado com 5 de um total de 5 estrelas

After purchasing the first pair out shopping ordered 2 more. Absolutely brilliant. Stylish, elegant and fits me perfectly. After a cataract surgery just what need going forward. Thank you Goodlookers... Ver mais

Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic glasses! My third pair of the same style. I love them! Have bought glasses chains from the brand too and they are really durable and feel high quality! Delivered fast after orderi... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Acessórios de Moda
  2. Distribuidora de óculos
  3. Loja de óculos de sol

Sobre Goodlookers

Escrito pela empresa

Welcome to Goodlookers, your one-stop shop for eye-catching reading glasses, sunglasses and glasses accessories. Browse hundreds of styles now!

Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 96% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(4.428)

742 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great choice and excellent value

Lovely designs, loads of choice. The designs are well made and reasonably priced. Excellent turn round from order to delivery. My first choice every time.

24 de junho de 2026
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Resposta da Goodlookers

Hi Maxine! Thank you so much for taking the time to leave us such a lovely review! We are so pleased you are happy with both your glasses and service🤓

Avaliado com 5 de um total de 5 estrelas

Very efficient service

Very efficient service
Glasses came well wrapped up/beautifully presented

24 de junho de 2026
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Resposta da Goodlookers

Hi Suzanne, thank you for taking the time to leave a review. We're so happy that you love your glasses!! We hope to see you again soon. 😍

Avaliado com 5 de um total de 5 estrelas

Prompt and well packed

Prompt and well packed. Very comfortable to wear so very pleased

22 de junho de 2026
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Resposta da Goodlookers

Hi Barbara, thank you so much for leaving a kind review. We hope to see you again soon! 😎

Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic glasses

Absolutely fantastic glasses! My third pair of the same style. I love them! Have bought glasses chains from the brand too and they are really durable and feel high quality! Delivered fast after ordering and packaged beautifully with attention to detail (such as lense cleaner and soft case which is appreciates Many thanks.

7 de julho de 2026
Avaliação não solicitada
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Resposta da Goodlookers

Thank you so much for your wonderful feedback! We’re thrilled you love your glasses and appreciate your continued support.🥰

Avaliado com 5 de um total de 5 estrelas

Great product

Great product, quick delivery and sensible price.

Much better quality than the £75 ones from a different supplier, which fell apart within 2 weeks.

Would shop again with you. 👍

23 de junho de 2026
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Resposta da Goodlookers

Thank you for your kind feedback, Andrew! We’re delighted you’re happy with your purchase and appreciate your support. 😎

Avaliado com 5 de um total de 5 estrelas

Wow!

Wow! Just wow! Gorgeous designs. Fit well. Polarised sunglasses. Amazing prices! And super fast delivery. I also happen to like the felt cases they arrived in. Eco packages. Fantastic company. Won't look elsewhere in the future.

22 de junho de 2026
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Resposta da Goodlookers

Hi Tess, thank you so much for your kind words! We’re delighted to hear you had such a positive experience and appreciate you taking the time to share your feedback. 😊

Avaliado com 5 de um total de 5 estrelas

The thing that really made my…

The thing that really made my experience great was the number of people who came up to me to compliment me on my new glasses, followed by a request for information as to where they could be purchased.

22 de junho de 2026
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Resposta da Goodlookers

Thank you so much, Andiehh! We're delighted to hear you received so many compliments on your new glasses. Enjoy wearing them😊

Avaliado com 4 de um total de 5 estrelas

Decent enough

Overall, pretty good. A range of designs for glasses cases. The cases I got are all pretty small, they don't fit big sunglasses in but I didn't check measurements, so, that's not their fault. My order arrived fairly quickly and well packaged.

22 de junho de 2026
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Resposta da Goodlookers

Thank you for your review! We're glad to hear you had a positive experience and appreciate your feedback. We hope to see you again soon! 😊

Avaliado com 5 de um total de 5 estrelas

Prompt delivery

Prompt delivery, nice product.

22 de junho de 2026
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Resposta da Goodlookers

Thanks so much for the kind words, Roz!

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service, however my glasses have broke, emailed customer services today for a replacement so hopefully they continue with the excellent service I have received. I also purchased another pair of glasses which were excellent.

13 de maio de 2026
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Resposta da Goodlookers

Hey Nicola, thank you for a lovely review. We aim to provide the best service, so we're very happy to hear your feedback. We hope to see you again soon. 😎

Avaliado com 1 de um total de 5 estrelas

Poor product quality.

I recently purchased a pair of glasses from you, but after only one week of normal use, they came apart because one of the small screws fell out.
I am very disappointed, as I expected them to last much longer than this. I contacted Customer Service about my issue, but I never received a response.

2 de julho de 2026
Avaliação não solicitada
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Resposta da Goodlookers

Hi Rolandas,

Thank you for taking the time to leave a review.

We're very sorry to hear about your experience. We would like to reassure you that all Goodlookers products are made from high-quality components and durable materials and the issue you've described is certainly not something we would expect. We apologise for the inconvenience this has caused.
All Goodlookers glasses come with a 1-year warranty, so in the unlikely event that a pair is faulty, we're happy to offer a replacement or refund.

In regard to your email, our customer service team is available Monday to Friday, 9am–5pm. We can see that your emails were sent on Friday evening and Saturday morning, outside of our office hours. As we're closed over the weekend, all emails received during that time are reviewed and responded to on Monday.

You should now have received our reply and we hope the resolution we've provided has resolved the issue to your satisfaction. If you feel we've been able to put things right, we would be grateful if you would consider updating your review to reflect your overall experience. Thank you again for your feedback.😊

Avaliado com 2 de um total de 5 estrelas

I have bought several pairs of reading…

I have bought several pairs of reading glasses from Good Lookers over the past few years because I like the styles and the price point. Unfortunately, I have found the quality to be disappointing.
The hinges seem to be a particular weak point. I have had multiple pairs break after only a month or two of normal use, which is frustrating when the same issue keeps occurring across different pairs.
I also contacted customer services regarding the problem but found them unresponsive, which added to my disappointment.
It’s a shame because the glasses look great, but based on my experience the durability has not been good enough for regular daily use. As a result, I won’t be purchasing from Good Lookers again and will be looking elsewhere for reading glasses in future.

Update: Following the company’s response, I have checked my spam folder and found that they had in fact replied to my complaint and offered to investigate the issue and provide a replacement or refund. I am happy to correct my original review on that point and acknowledge that they did attempt to contact me.

However, this does not change my overall experience. I have purchased multiple pairs of Good Lookers reading glasses and have experienced repeated failures, always involving the hinges. In several cases the glasses lasted only weeks or a few months before breaking.

My concern is therefore not about customer service but about the quality and durability of the product itself. While I appreciate the offer of a replacement, I no longer have confidence in the build quality as the same problem has occurred repeatedly across Update: Following the company’s response, I have checked my spam folder and found that they had in fact replied to my complaint and offered to investigate the issue and provide a replacement or refund. I am happy to correct my original review on that point and acknowledge that they did attempt to contact me.

However, this does not change my overall experience. I have purchased multiple pairs of Good Lookers reading glasses and have experienced repeated failures, almost always involving the hinges. In several cases the glasses lasted only weeks or a few months before breaking.

My concern is therefore not about customer service but about the quality and durability of the product itself. While I appreciate the offer of a replacement, I no longer have confidence in the build quality as the same problem has occurred repeatedly across several pairs.

The glasses are stylish and reasonably priced, but based on my experience I will not be purchasing from Good Lookers again.

3 de julho de 2026
Avaliação não solicitada
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Resposta da Goodlookers

Hi Stefanie,

Thank you for taking the time to leave the review. We're very sorry to hear about your experience.

Our glasses are made from high-quality materials and are designed to withstand everyday use, so it's disappointing to hear that you've experienced the issues with your glasses. This certainly isn't the standard we aim for and I'm very sorry for all inconvenience this may have caused.

We're also sorry to hear that you felt our customer service was unresponsive. We've looked into this and can see that you contacted us in April. We replied within 24 hours requesting some additional information so we could investigate further, but unfortunately we didn't receive a response. It's possible our email was overlooked, so just in case, we'll resend it today.

We'd still very much like the opportunity to look into this for you and see how we can help. We hope to hear from you soon. 😊

Avaliado com 5 de um total de 5 estrelas

Love em a lot

Love em a lot. Stylish. Big frames for me. On time delivery despite the 10,000km distance! I buy em a lot!

18 de junho de 2026
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Resposta da Goodlookers

Thank you for your lovely comments Dean, we're glad you're happy with your purchases! 😊

Avaliado com 5 de um total de 5 estrelas

Love them

Love them, robust, stylish, have a few pairs

8 de junho de 2026
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Resposta da Goodlookers

Hi Sarah, thank you so much for leaving a kind review. We hope to see you again soon! 😎

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