Trying to get a response out of customer services for a shoe repair is ridiculous. I have provided photos, emailed them several times via there web site. I eventually tracked down a telephone number... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Trying to get a response out of customer services for a shoe repair is ridiculous. I have provided photos, emailed them several times via there web site. I eventually tracked down a telephone number... Ver mais
A empresa respondeu
Everything was easy. Shoes came out in amazing condition and build; I've never bought an expensive pair of shoes before, only boots, so this was a new experience for sure. Pre-order lead times wouldn... Ver mais
A empresa respondeu
Received my Smugs today, got the ones available through John Lewis with CF Stead leather, much cheaper than the horween leather ones on Gorals own site. Hard to imagine horween leather being worth £10... Ver mais
Honestly, I am shocked by the quality & craftsmanship put into these sneakers. I got the SMUGS 2.0 Natural Horween. Do not let the online photos fool you. They look so much better in person. T... Ver mais
A empresa respondeu
Goral is a Sheffield-based company that designs and handcrafts high-quality shoes and sneakers using premium materials. Our shoes are stylish, comfortable, and durable, suitable for any occasion. We're committed to exceptional customer service and building long-lasting relationships with our customers. Shop with us today to experience the difference high quality craftsmanship can make.
Goral & Son Ltd, Forum House, 35 spital hill, S4 7LD, Sheffield, Reino Unido
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Respondeu a 54% das avaliações negativas
Normalmente responde dentro de 24 horas
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Very responsive and accurate communication prior to purchase and shoes exceed expectations!

Resposta da GORAL
Sent out extra pair of laces immediately.Great customer service as you would expect from an old firm.

Resposta da GORAL
Very easy to order and since I have ordered from them before I am familiar with the sizing (true to size for me).
The fit is great and I look forward to wearing them for years to come.

Resposta da GORAL
Lovely shoes but a bit of a nightmare on the exchange due to sizing... I did receive an email advising of the issues from Dominic which made the issue understandable.
I have ordered another pair from Goral so the product is second to none and hopefully the issues have been ironed out.

Resposta da GORAL
The shoes were delayed beyond the usual deadlines due to the factory holiday shut down. This was not a problem for me as I have lots of trainers and if time sensitive would not have ordered in the summer holiday season. However, the email did promise a shoe care kit as an apology which never arrived.
Again this was not an issue with me as I have a cupboard full of premium shoe care products but I can see someone for whom this was a special purchase being a little disappointed. That is why I removed one star.
Regarding the product, I own many similar shoes from Loake and Artisan Lab and these seem a little more premium with better leather but they were more expensive. Be aware that the sizing is on the snug side. I usually buy UK size 12 in the above brands and also in boots and dressier shoes from brands like Crockett and Jones and Cheaney. For these I ordered UK size 13 and despite having narrow feet they are a snug fit with a narrow-ish toe box.
First-class material, excellent workmanship, wonderful wearing comfort!
The fifth star is not there (yet): I still have to find out why a cross fold forms below the lacing already at the first wearing. Have I not laced correctly? Is the shoe a little too wide for my foot? Does the tab in the tongue not pull the tongue up enough?
Excellent quality sneakers, perhaps the best in the world. Delivery was unfortunately very slow, but the sneakers were worth the wait. Highly recommend!
Amazing quality and craftmanship. Really impressive construction and materials.
Great communication, fits my wide feet perfectly and the pair oozes quality in craftsmanship, look and feel.
Unfortunately, on this occasion you needed prompting to ship my order of Saphir goods
Delays in delivery but patience rewarded with a great product from a UK manufacturer
The shoes are absolutely wonderful. Shipping is extremely fast when actually sent. (Yes, it takes a bit for this to happen, but remember, hand made shoes)
Quality of the product is outstanding. Fit, form and build quality excellent. My issue only having to pay additional 50% import tax on them makes them indeed pricey.
The product is very high quality and beautiful! I really appreciate the team's effort in sending me a compensation for the delay.
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