GORAL Avaliações 

247
•
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Trying to get a response out of customer services for a shoe repair is ridiculous. I have provided photos, emailed them several times via there web site. I eventually tracked down a telephone number... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Everything was easy. Shoes came out in amazing condition and build; I've never bought an expensive pair of shoes before, only boots, so this was a new experience for sure. Pre-order lead times wouldn... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Received my Smugs today, got the ones available through John Lewis with CF Stead leather, much cheaper than the horween leather ones on Gorals own site. Hard to imagine horween leather being worth £10... Ver mais

Avaliado com 5 de um total de 5 estrelas

Honestly, I am shocked by the quality & craftsmanship put into these sneakers. I got the SMUGS 2.0 Natural Horween. Do not let the online photos fool you. They look so much better in person. T... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fábrica de Calçados
  2. Loja de Calçados

Escrito pela empresa

Goral is a Sheffield-based company that designs and handcrafts high-quality shoes and sneakers using premium materials. Our shoes are stylish, comfortable, and durable, suitable for any occasion. We're committed to exceptional customer service and building long-lasting relationships with our customers. Shop with us today to experience the difference high quality craftsmanship can make.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

247 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 54% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(247)

60 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I bought a mystery box

I bought a mystery box. Shipping was fast to Oklahoma, US, and the shoes are fantastic.
Please continue with the black Friday mystery boxes so I can buy again next year.

22 de novembro de 2023
Avaliado com 4 de um total de 5 estrelas

No issues with any of the experience, but the color! Horror!

No issues with any of the experience, but I did end up with what I feared from the blind box experience- a pair of shoes I would never wear due to how eye-searingly red they are. Might be worth allowing for some level of request on the blind box- such as specific things to avoid- leave the random for the most part, but allow for not sending obnoxious colors if they would not be welcome…

Luckily for all, my wife wears the same shoe size and very much likes them, so yay!

23 de novembro de 2023
Avaliado com 5 de um total de 5 estrelas

Excellent craftsmanship. My favorite custom minimalist shoe.

I have purchased 6 pairs of shoes from GORAL over the last year. Came across the brand in a web search that led to a YouTube video and review. I bought a pair and found them to be an excellent minimalist design. Construction and craftsmanship are excellent. The details of their construction were reviewed and are top notch. Fit and feel are good to start with and only improve over time. Mine are excellent. They are wearing very well in terms of durability also. On top of that, they look good. Overall, an excellent shoe that's worth the price AND I highly recommend.

22 de novembro de 2023
Avaliado com 5 de um total de 5 estrelas

Great shoes, getting better every time.

Great shoes! Took some time to get them, but this expectation was clearly set up front. When they arrived, the packaging was high quality, had a smell of freshly made shoes, and the shoes looked great. The first wear was impressive, a snug fit with a high level of comfort, I get the feeling these shoes will form to my foot over time but without the discomfort of breaking them in. I’m very happy with them so far and look forward to wearing them. Thank you for making a high quality shoe.

21 de novembro de 2023
Avaliado com 5 de um total de 5 estrelas

Great Customer Service

My second order from Goral was for some shoe cream that they recommended for my newly purchased shoes. They were quick to respond to my initial query and my order was fulfilled satisfactorily.

1 de novembro de 2023
Avaliado com 5 de um total de 5 estrelas

These shoes were a surprise gift for my…

These shoes were a surprise gift for my birthday from my wife. She used the other brand sizing chart to get the size for my Goral shoes. The sizing was spot on and the turn around time was surprisingly short for a hand made shoe. The feel of the shoes are amazing and I’m looking forward to my next pair

25 de outubro de 2023
Avaliado com 5 de um total de 5 estrelas

A happy customer

Great quality product and customer service.

25 de outubro de 2023
logotipo da GORAL

Resposta da GORAL

Thanks for sharing, glad you're happy with your purchase!

Avaliado com 5 de um total de 5 estrelas

Keeps customers informed about the status

I was informed every step from order to production and shipping of the my shoes. The quality is great.

25 de outubro de 2023
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Resposta da GORAL

Glad you like the shoes! Thanks for leaving us the review, much appreciated!

Avaliado com 1 de um total de 5 estrelas

The shoes were too tight and you guys…

The shoes were too tight and you guys would not give me a return label. It was a horrible experience shopping with you. I am now stuck with shoes that are not useful to me.

25 de outubro de 2023
logotipo da GORAL

Resposta da GORAL

We apologise that you are upset with our returns policy, unfortunately covering international returns is something that we can't do as a small business, while we have taken steps to make this clear on our website, any suggestions on how we could improve on this would be appreciated.

Avaliado com 5 de um total de 5 estrelas

Excellent Footwear.

This is the second pair of footwear I have purchased from Goral because quite frankly they are fantastic. There is a clear difference between mass produced footwear and Goral's handcrafted sneakers in styling materials comfort and overall presentation.

When you open the outer box you are greeted with a thank you message and a photo of the staff at Goral, and despite having purchased two pairs of footwear it still felt special/gratifying the second time around.

My first pair were a limited run of Rose Anvil x MUGGs high top sneakers with shearling leather lining to keep the feet warm, you just can't get this level of comfort from the high street. My latest pair are Hasler sneakers with a tweed design which are off the chain for want of a better expression.

Pure quality you get what you pay for, you feel it you know it and it's made in England.

25 de setembro de 2023
logotipo da GORAL

Resposta da GORAL

Really appreciate you taking the time to write us such an in depth review, it really helps us as a small business. Glad to hear you're loving the Muggs and the Hasler!

Avaliado com 3 de um total de 5 estrelas

Great quality, not so great sizing for wide feet

Shoes are phenomenal, probably the best quality leather you can get. There aren't any stitches out of place and every detail is perfect. Fast shipping with no delays in production. For reference I ordered the Mellor II,

Unfortunately if you have wide feet the sizing is not very clear. I have a 268mm long and 118mm wide foot and ordered a size 10UK Wide. This did not fit, even after stretching the shoe and undoing the laces, this of course creases the leather and also makes it non refundable.

I would be cautious of sizing if you have abnormal feet.

3 de outubro de 2023
logotipo da GORAL

Resposta da GORAL

While we appreciate the kind words we are also sorry that we weren't able to accommodate the fit you needed, sizing is always tricky especially as an shoe brand that operates primarily online. We're always looking to develop new ways to get a more accurate sizing suggestion and in the process of introducing half sizes and new lasts to help with this.

Avaliado com 5 de um total de 5 estrelas

Great Experience!…

Web site is well designed and simple to navigate. I picked "the perfect" shoe for me, which arrived earlier than estimated and, most importantly, fits properly!

3 de outubro de 2023
logotipo da GORAL

Resposta da GORAL

Thanks for the feedback! Enjoy the shoes!

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