It was very sad to know that GOTO has left the energy market. For me it was excellent in every way. The service, attention and bills were clear and transparent. I am now with SHELL ENERGY and I am... Ver mais
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Veja o que dizem as avaliações
Having been with this co 12months feel their customer service is good and Friendly and accessible. Seem to follow usage very closely increasing debit Well ahead of time thus customer is almost al... Ver mais
A empresa respondeu
With a scheduled tariff renewal coming up GoTo gave us plenty of notice, clear written comparisons and called to check we had all the info we needed. I reviewed prices on the open market and found Go... Ver mais
A empresa respondeu
How can one review an energy supplier ? Easy to submit readings and get monthly reminders. Bill appears a few days later. Update and call when tariff is ready to expire , offer the next best deal.... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
A trusted supplier of green energy to the U.K domestic market offering transparent, sustainable value for money to our members while focusing on providing high levels of service in a competitive market.
Informações de contato
Innovation House, Discovery Park, Sandwich, Kent, CT13 9FF, Sandwich, Reino Unido
- 0800 056 4843
- customerservices@goto.energy
- goto.energy
4,6
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Go to energy is a very good company to…
Go to energy is a very good company to deal with and I would recommend them to other users.
27 de agosto de 2021
Resposta da goto.energy
Good afternoon Mrs Elder,
Thank you for your 5* review, we really appreciate your feedback.
We are delighted you have decided to renew with us for another year and that you are happy with the service provided.
If there's anything more we can do to help, please be sure to contact us.
Many thanks
Sarah Joisce
Customer Service Team
Excellent and very helpful customer…
Excellent and very helpful customer service ,nice and very polite people
27 de agosto de 2021
Resposta da goto.energy
Good morning Miss Galabova,
Thank you for your 5* review! I have passed your kind words to the representative you spoke with.
Please don't hesitate to get in touch if we can offer any assistance.
Kind regards,
Victoria E
Customer Services Assistant
Phoned about a week ago to get details…
Phoned about a week ago to get details of new tariff It was explained fully.
Phoned back today to accept the terms. Again spoke to Annie. All good. Facts without pressure. Business well done
26 de agosto de 2021
Resposta da goto.energy
Good afternoon Mrs Priestley,
Thank you very much for your lovely comments.
We are delighted you have decided to renew with us.
Please don't hesitate to contact us if we can be of further assistance.
Many thanks
Sarah Joisce
Customer Service Team Leader
Agent very helpful gave required…
Agent very helpful gave required information in a clear professional manner. He had a great deal of patience when I asked a similar question more than once
26 de agosto de 2021
Resposta da goto.energy
Good afternoon Mrs Burton,
Thank you for your 5* review!
We are pleased that you had such a positive experience with one of our advisors and have passed this feedback on to him accordingly.
Thank you for agreeing to renew with goto.energy for another 12 months!
If there is anything else we can help you with, please be sure to contact us.
Kind regards,
Frankie Marsh
Customer Resolution Specialist
Efficient energy supplier.
I have been with goto.energy for a couple of years now and found them to have a quick & efficient service with competitive tariffs. They send a reminder every month for meter readings and the bill normally follows a few days later. When I have had to contact customer service either by mail or by phone, they have answered quickly and sorted the issue promptly.
My only gripe is with the industry pricing structure in general, I do not understand why the cost of 100% green energy supplied by goto (& others) should be linked to and subject to price rises in the oil and gas market, since the cost of generation is unchanged.
26 de agosto de 2021
Resposta da goto.energy
Good afternoon Mr Mainwaring,
Thank you for taking the time to leave a 5* review!
I am pleased to hear that you have received quick and efficient service during your time with goto.energy. We certainly pride ourselves in our call answering times and first contact resolution!
Should you have anything further you wish to discuss, please be sure to get in touch.
Kind Regards,
Frankie Marsh
Customer Resolution Specialist
I wasn't alltogether happy with how my…
I wasn't altogether happy with how my Credit was being used. I have £400 Credit and I understood the Government were making it so credit was returned to you. I understand some of the credit may be held but I did think some would have been returned to me? With that aside I have been very happy and impressed with how the Company keeps me informed and up to date. I also feel we should support our English Companies.So thank you for that.
Evelyn Ashley.
26 de agosto de 2021
Resposta da goto.energy
Good afternoon Mrs Ashley,
Thank you for your 4* review!
I can confirm that as the average customer uses 75% of their yearly gas usage and 55% of their electricity usage during the months of October-March, this often results in your winter bills being up to 3 times higher than your summer bills. Therefore, over the summer months, you build up a credit balance so that your monthly payments are still covering your higher winter usage. This is set out in the terms of your contract when you first join goto.energy.
I am pleased to see that you agreed to renew your contract with goto.energy for another year on a lower Direct Debit taking your credit balance into consideration. I am also pleased to hear that you have been happy with the service we have provided throughout your contract.
If you do have any further queries that you would like to discuss, please do be sure to contact us.
Kind Regards,
Frankie Marsh
Customer Resolution Specialist
Having been with goto for a few years…
UPDATE -
GOTO contacted me first thing this morning to ensure my enquiry was looked into and resolved promptly. The Complaints Representative was very helpful and couldn't do enough to help me. They have set up the DD to clear off the final bill only and now I am extremely satisfied with this outcome. Thank you for such a prompt response to my review.
Original enquiry- Having been with goto for a few years and previously leaving 5 star reviews, I am now at the end of my contact. I'm switching suppliers on the 5th of September and my DD is due to come off on 30th of August, I'm now £45 in credit but they are charging my standard DD of £245, 5 days before I switch. Male on phone today stated it would take around a month to get a refund after switching. Told me if I cancel my DD I would need to pay an extra £25 and they would also mark my credit report as failed payment. VERY UNHAPPY that I'm expected to pay £245 direct debit when in credit and due to leave.
25 de agosto de 2021
Avaliação não solicitada
Resposta da goto.energy
Good morning Mr Robertson,
Thank you very much for taking the time to discuss your account with us this morning. I am glad we were able to resolve the matter quickly and to your satisfaction.
We are yet to receive confirmation of the switch away from your new supplier. We have provided your meter point administration number in our follow up email to avoid any potential issue with a possible Erroneous Transfer. To cover the usage up until the final bill has been produced, the Direct Debit mandate has been reinstated as agreed.
Thank you for providing us with your valuable feedback and the opportunity to rectify this issue.
If there’s anything we can do to assist you, please don’t hesitate to contact us.
Kind regards
Sarah Joisce
Customer Service Team Leader
very efficient service
very efficient service, helpful and after using a comparison website confirmed they were the cheapest subscriber. signed up for the next 12 months +++++
25 de agosto de 2021
Resposta da goto.energy
Good afternoon Mr Marshall,
Thank you for your 5* review, we appreciate the time taken to leave your feedback.
I'm pleased to see that you have been happy with the service provided and that we have been able to offer you a highly competitive tariff. I'm delighted that you've chosen to renew with us for another 12 months, as a result.
Please don't hesitate to get in touch if we can offer any assistance.
Kind regards,
Simon M
Customer Services Assistant
Having used Goto energy for a year I’m…
Having used Goto energy for a year I’m very happy with there service,very competitive fixed rate energy prices ,highly recommend.
24 de agosto de 2021
Resposta da goto.energy
Good morning Mr Pearl,
Thank you for your 5* review, we appreciate it.
I'm pleased to see that you have been happy with the service provided and that you're satisfied with your competitive fixed-rate tariff! Thank you for your recommendation.
If we can offer any further support, please get in touch.
Kind regards,
Simon M
Customer Services Assistant
I have used a number of energy…
I have used a number of energy companies over the years but have to say GoToEnergy is best by miles. They deliver what they say at a very competitive price and are always ready and able to sort out any queries which may arise.
My direct debit allows me to build up a surplus for future bills.
I am aware of the forthcoming price hike in energy prices but happy to stay with GoTo who could not have been more helpful and accommodating.
R R Gee
24 de agosto de 2021
Resposta da goto.energy
Good morning Mr Gee,
Thank you for leaving us your 5* review, we appreciate the time taken to do so.
I'm delighted to see that you would regard us as the best energy company that you have ever used. I'm happy to see that we have delivered on our promises and that you are benefitting from our competitive rates.
We equally split the annual cost of your energy by 12 months. Therefore, we anticipate that there will be some months where the cost of your consumption is higher or lower than the Direct Debit amount. Therefore, in the summer period, your bills are likely to be lower than your Direct Debit. However, this should build a credit on your account, which can be used to offset the additional consumption cost in the winter period.
I see that you've recently renewed on a new fixed tariff, so the anticipated rise in unit rates on the Standard Variable Tariff won't affect you. Your unit rates and standing charges have been locked in for 12 months.
Please don't hesitate to get in touch if we can offer any assistance.
Kind regards,
Simon M
Customer Services Assistant
Very easy website
Very easy website. Just renewed my tariff for another year. Still cheapest deal around.
24 de agosto de 2021
Resposta da goto.energy
Good afternoon Mrs Moffat,
Thank you for leaving us your 5* review, we appreciate it.
I'm delighted to see that you've chosen to renew with us for another 12 months on a competitive fixed-rate tariff. I'm glad that you've found our website easy to use, please get in touch if we can offer any further assistance.
Kind regards,
Simon M
Customer Services Assistant
Efficient and helpful
23 de agosto de 2021
Avaliação não solicitada
Resposta da goto.energy
Good morning,
Thank you for taking the time to leave us your 5* review.
I'm pleased to see that you have been happy with our service and that you've found us to be helpful. Please don't hesitate to get in touch if we can offer any further assistance.
Kind regards,
Simon M
Customer Services Assistant
How can one review an energy supplier ?
How can one review an energy supplier ?
Easy to submit readings and get monthly reminders. Bill appears a few days later.
Update and call when tariff is ready to expire , offer the next best deal. They do all these things :-)
Their Account Dashboard is one of the easiest to use and understand for the purposes of comparison when considering switching.
I have found them very competitive for the last few years ....even this year ( August 2021 ) when energy suppliers are increasing prices with glee .
23 de agosto de 2021
Resposta da goto.energy
Good afternoon,
Thank you for taking the time to write your feedback and leave us your 5* review, we appreciate it.
I'm happy to see that you're pleased with our monthly meter reading reminders and the subsequent bills. We try to make the process of submitting readings as easy as possible; accepting these over the phone, through your online account or via email.
Our Sales team will get in touch approximately 60 days before the end of your current fixed contract to offer our best renewal quote, giving you plenty of time to consider your options. I'm delighted to see that you've found us to be highly competitive, despite an increase in unit rates across the entire industry, due to the rise in the market cost of fuel.
If we can offer any further assistance, please don't hesitate to get in touch.
Kind regards,
Simon M
Customer Services Assistant
Having worked in the utilities industry…
Having worked in the utilities industry for 20 years I am well acquainted with the big 6. goto energy as a smaller supplier have provided cheaper bills with first class customer service. I definitely recommend goto as a supplier, it's good to give the little guy a chance.
22 de agosto de 2021
Resposta da goto.energy
Good morning Mr Jones,
Thank you for taking the time to leave us your 5* review, we appreciate it.
I'm delighted to see that you have been impressed with our customer service and competitive rates. It's great to see that we have been able to offer you a saving on your energy bills and we are grateful for your recommendation. Please don't hesitate to get in touch if we can offer any support.
Kind regards,
Simon M
Customer Services Assistant
What’s not to like!
I switched to goto last year and have just renewed for another year. Great prices and excellent customer service. I really like the monthly email reminding me to take my meter readings which are easy to submit and enable me to receive an accurate bill ensuring I keep on top of usage and costs
22 de agosto de 2021
Resposta da goto.energy
Good morning,
Thank you for taking the time to leave us your 5* review, we appreciate it.
I'm pleased to see that you have decided to renew with goto.energy for another 12 months on a competitive tariff. It's great to see that you regard our customer service as being excellent and that you like receiving monthly meter reading reminders. By submitting these, this ensures that your monthly bills are accurate and you can keep track of your consumption. Please let us know if we can be of any assistance.
Kind regards,
Simon M
Customer Services Assistant
I gave this review because they gave me…
I gave this review because they gave me best price and set it up so easy no nonsense and quick
20 de agosto de 2021
Resposta da goto.energy
Good morning Mr Morton,
Thank you for leaving us your 5* review.
I'm delighted to see that you've chosen to renew with us for another year on a competitive fixed rate tariff and that the renewal process was quick and easy for you. Please don't hesitate to get in touch if we can offer any assistance.
Kind regards,
Simon M
Customer Services Assistant
God's answer time on calls.
Didn't have to wait ages for my call to be answered. Person on the phone was polite and very helpful.
One slight moan. They can't fit a smart meter for me immediately. There is a wait of two or three months.
20 de agosto de 2021
Resposta da goto.energy
Good afternoon,
Thank you for leaving us your 5* review, we really appreciate it.
I'm glad to see that you didn't have to wait for your call to be answered. We endeavour to answer our calls as quickly as possible, as we understand that it can be frustrating to wait. It's great to see that the advisor you spoke with was polite and helpful.
Although we aren't currently installing Smart Meters, we have plans to install these within the next couple of months. I see that your interest has been registered and the Metering team will be in contact to arrange an appointment with you soon.
If there is anything else that we can help with, please don't hesitate to get in touch.
Kind regards,
Simon M
Customer Services Assistant
Resposta da goto.energy
Good morning Mr Barden,
Thank you for your 5* review.
I'm delighted to see that you have been very pleased with goto.energy. Please let us know if we can be of any assistance.
Kind regards,
Simon M
Customer Services Assistant
Incredible customer service
Incredible customer service, very good online platform and great communication. I am on a sustainable energy and fixed price tariff which is best in market. Very happy!
19 de agosto de 2021
Resposta da goto.energy
Good morning Mr Hawthorn,
Thank you for leaving us your 5* review.
I'm pleased to see that you have been happy with the customer service that you've received and that you have been impressed with our communications. It's great to see that you're satisfied with your fixed price tariff. If we can be of any assistance, please get in touch.
Kind regards,
Simon M
Customer Services Assistant
Very good and professional.
19 de agosto de 2021
Resposta da goto.energy
Good morning,
Thank you for taking the time to leave us your 5* review.
I'm pleased to see that you have been happy with the service provided and that you have found us to be professional when you've needed to contact us. If we can be of any further assistance, please don't hesitate to get in touch.
Kind regards,
Simon M
Customer Services Assistant
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