Grace Removals Group - Adelaide Avaliações 

99
•
O TrustScore é 4.5 de um total de 5

4,4

25 Hewittson Road, 5113 Edinburgh North, SA, AU

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

For Interstate removal plus car transport reasonable quote. Packing crew were on time, worked steadily and efficiently. Friendly. Nothing too much trouble. Removalists also arrived on time. Again we... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Sales rep initially was very good, until there was a problem. Communication breakdown resulting in later than expected delivery. As a result I had to arrange extra days accomodation. Some things got p... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Quick turnaround from them when we needed household goods shipped from Adelaide to Stavanger asap. Price was lower than what we expected and the service was impeccable. Goods well packaged and arrived... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Grace helped me moved international and within Adelaide as well (simultaneously). The best set of folks you can rely on to do this for you. A very talented and great subject matter experts. A big shou... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Mudanças
  2. também em
  3. Serviço de logística
  4. Transportadora

Escrito pela empresa

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


Informações de contato

  • 25 Hewittson Road, 5113, Edinburgh North, SA, Austrália

  • 1300725991

4,4

Excelente

O TrustScore é 4.5 de um total de 5

99 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,4

Todas as avaliações

(99)

269 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Professional individualised service

Professional individualised service. Damien and Adam who did uplift and delivery were amazing

23 de junho de 2024
logotipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Heather,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

We cannot recommend Grace highly enough.

We cannot recommend Grace highly enough. They were prompt, professional and reliable from the very first phone call, and the crew who assisted with the move were outstanding. Thank you for a smooth, hassle-free experience.

18 de maio de 2024
logotipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Joslyn,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Straight forward

Straight forward, easy, friendly, capable.

13 de maio de 2024
logotipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Kathryn and David,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Made international shipping easy and affordable

Grace Removals made it easy and affordable to ship a couch, two chairs and some boxes back to the USA. This was less than a full container. They packed everything for me quite well. I was able to track the shipment through the Panama canal. It took approximately four months to go from Adelaide to Indiana, USA, door to door. They brought everything inside my house when they delivered it.
Excellent service throughout the process. Affordable.

11 de agosto de 2023
logotipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Suzzane,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

The staff were wonderful and would…

The staff were wonderful and would recommend to everyone…Helen

13 de fevereiro de 2024
logotipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Helen,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Avaliado com 1 de um total de 5 estrelas

Grace, The worst moving company ever

The worst moving company ever. DO NOT USE THEM!

We used Grace 3 times before, this was the second international move so we thought we knew what to expect, but how wrong we were.

Care seized the moment the full amounts was paid. Staff did not perform their duties. Inventory was a mess. Wrapping was never completed. The rep never checked in, 18 boxes or items never arrived, boxes and wrapped items was opened, not by customs, delivery took twice as long as quoted while our belongings were just sitting in their warehouse for no reason.

Do not use them, they are the worst!

28 de janeiro de 2024
logotipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Pieter and Lynn,

Thank you for getting in touch with us. We take our customer service very seriously so we’d like to apologise that your recent experience was below expectation. We’ve been able to locate your details in our system and a representative will be in touch with you to follow up.


Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Adelaide to Cairns

See previous page

4 de janeiro de 2024
logotipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Gretchen,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

highly trustworthy moving company

Grace is a highly trustworthy moving company with an excellent overall service experience. Their staff members are responsible and promptly respond to enquires. There are no additional charges, and the transportation and handling of furniture are also done with attention to detail. Highly recommended!

29 de dezembro de 2023
logotipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Eva,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

GRACE REMOVALS WAS EXCELLENT

Grace Removals was excellent. Quick, efficient, respectful of my property. The removalists were friendly and courteous. It was an easy, non stressful process. I would recommend Grace Removalists to anyone that has to move and wants their property returned in one piece.

14 de dezembro de 2023
logotipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Darlene,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Very efficient and friendly service

Very efficient and friendly service. Great removalist who were quick and professional

29 de novembro de 2023
logotipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Michael,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Recommended.

Services provided in Australia were excellent although the goods packing listing could have been better with a little more time/effort. Adelaide office & depot staff were very helpful throughout the process.
Quotation was not the cheapest but overall was competitive.

25 de julho de 2023
logotipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Richard,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

The collection and delivery personnel…

The collection and delivery personnel were courteous and obliging showing no arrogance or impatience!

26 de outubro de 2023
logotipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Newton,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

The removalists team on both ends were…

The removalists team on both ends were amazing, super friendly and helpful.

25 de outubro de 2023
logotipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Talina,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Perfection plus

Whilst I wasn't expecting the initial cost, once the 2 lads arrived and did everything perfectly WITHOUT one issue it was well worth every cent... 💯 hassle free and spot on.
Would highly recommend and would NOT move again with anyone else...
Sincere compliments to both lads who did my move too - absolute professionals who know their trade...

25 de outubro de 2023
logotipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Pete,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Efficient service and excellent communication

Moving to another country can be a traumatic experience, however Grace Removals Group made it seem so easy. They provided a seamless service from initial contact and pick-up in Adelaide through to delivery of possessions by Asian Tigers Group in Thailand. Communication was excellent during all stages in the process and staff were very responsive to queries.

6 de outubro de 2023
logotipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Murray,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Everything went well

Everything went well. Great experience

4 de outubro de 2023
logotipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Mrs. Mafalda,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

After selling our home with a 14 settlement

After selling our home with a settlement of 14 day time was super important. We contacted several removalist and found Grace were the company that worked in with us the best.

9 de julho de 2023
logotipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Dennis,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Avaliado com 1 de um total de 5 estrelas

poor service

So, unpacking to bench is complimentary? So, if we forget to do it and leave you high and dry, we didn't really make a mistake? Please! I may be wrong but, most fair minded people would call that a fail?
We have moved around the country a number of times with Grace and found this experience really disappointing. For the above reason and:

1. Microwave left behind in Adelaide
2. Constantly hounded with no answers to our questions because they couldn't 'find' my companies part of the payment that was there the whole time..."oh, we didn't look there".
3. 15-20 day transit from Adelaide to Toowoomba, my company gets containers from Perth in 5-7 days
4. Because our load was 1 and a 1/2 containers there was no guarantee of the second 'load' arriving at the same time. At time of quote we had 1 container?
The experience made, what is a stressful experience, nearly traumatic. Not only will I not use you again but, I'll recommend that my company uses extreme caution in taking on your services.

25 de agosto de 2023
logotipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Hi Shaun,

Thank you for rating us. It seems that your recent move with Grace is below expectation. We take our customer service very seriously, so we’d like to apologize that your recent experience with Grace was below expectation. We’ve been able to locate your details in our system and a Grace representative will be in touch with you to follow up.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Friendly staff

Friendly staff, both admin and removal crews. The only company that bothered to send anyone out to check out the job

11 de agosto de 2023
logotipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide


Dear Peter,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas
logotipo da Grace Removals Group - Adelaide

Resposta da Grace Removals Group - Adelaide

Dear Peter,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

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