Grace Removals Group - Perth Avaliações 

340
•
O TrustScore é 5 de um total de 5

4,8

236 Berkshire Road, 6058 Forrestfield,, WA, AU

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great from delivery through collection of packing materials (we moved from overseas, so they were our local contact at delivery, Grace Perth) Delivery team moved through everything in no time and wi... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Personally we had a stressful experience with Grace. Our movers arrived mid-day as they had a delivery before us. Grace lacked communication. Our move was an all day move, and we still spent driving... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Atul and his team did a fantastic job with our move. They followed all instructions carefully and handled what was a very large move with professionalism and efficiency. We were especially impres... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We downsized from a large home to an apartment over a four day period (2 days packing, 1 very long day moving things to our apartment and 1 day moving things to our storage unit.) There were unforesee... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Mudanças
  2. também em
  3. Serviço de logística
  4. Transportadora

Escrito pela empresa

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


Informações de contato

  • 236 Berkshire Road, 6058, Forrestfield,, WA, Austrália

  • 1300725991

4,8

Excelente

O TrustScore é 5 de um total de 5

340 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as avaliações

(340)

269 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great delivery experience

Very impressed with today’s delivery by Grace. I wasn’t quite sure what to expect as our things arrived after quite some time on the sea, but it was a great experience. Sam B and Carl D were both brilliant, friendly, happy, professional and hard working.

16 de março de 2023
Avaliação não solicitada
logotipo da Grace Removals Group - Perth

Resposta da Grace Removals Group - Perth

Dear Honey,

Thank you for your kind words. We appreciate your feedback. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Highly Recommend

I've moved with Grace three times now, and the service has been incredible every time. Grace has saved me a lot of stress. I can't recommend them highly enough.

19 de janeiro de 2023
Avaliação não solicitada
logotipo da Grace Removals Group - Perth

Resposta da Grace Removals Group - Perth

Dear Shannon,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Carl and Jayden in Perth

Carl and Jayden in Perth were absolutely fantastic! So careful with our belongings, professional and friendly.

8 de fevereiro de 2023
Avaliação não solicitada
logotipo da Grace Removals Group - Perth

Resposta da Grace Removals Group - Perth

Dear Jess,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Avaliado com 1 de um total de 5 estrelas

Take accountability

Improve company protocols. Use checklists provided and count items out and in to homes.Makes knowing what items are missing easier for your customer.
Communicate- especially when it’s bad news. Not hearing from you and figuring out you’re not coming twice isn’t fun. Moving internationally is stressful enough.
Follow up unhappy customers- offer some compensation- a voucher or something. Not been contacted since the final (we think final) box was delivered over a week ago.
Poor service, poor professionalism and poor communication.

10 de fevereiro de 2023
Avaliação não solicitada
logotipo da Grace Removals Group - Perth

Resposta da Grace Removals Group - Perth

Dear Lynne,

Thank you for getting in touch with us. We’re sorry to hear that your recent experience with Grace was below expectation. We’ve been able to locate your details in our system and a Grace representative will be in touch with you shortly to follow up.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

A well oiled machine

A well oiled machine. Very easy to deal with. Jennay in Perth is as good as they come.
A 40 foot containers worth to the other side of the world and just two broken plant pots, which I packed….

3 de março de 2023
logotipo da Grace Removals Group - Perth

Resposta da Grace Removals Group - Perth

Dear Graham,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Nathan manson and Darren…

Nathan manson and Darren meager,thankyou for delivering precious memories from a shipment from South Africa.It was done with care and you were both kind and courteous.

28 de fevereiro de 2023
Avaliação não solicitada
logotipo da Grace Removals Group - Perth

Resposta da Grace Removals Group - Perth

Dear Debbie,

Thank you for your kind words. We appreciate your feedback. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Performance review

We we contacted on the day giving an approximate arrival time. Upon arrival Sam and Damian introduced themselves and carried out a site inspection prior to unloading. At all times they were courteous and considerate of our requirements and careful with our furniture. They took extra care with our grandfather clock and assembling our lounge.
They assisted with loading some excess furniture on a trailer which I was taking to my daughters house.
Well done vey happy. The boys also commented on the excellent packing by thee Sydney team.

27 de fevereiro de 2023
Avaliação não solicitada
logotipo da Grace Removals Group - Perth

Resposta da Grace Removals Group - Perth

Dear Brian,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Sincere thanks to Sam and Tristan

Sincere thanks to Sam and Tristan, they worked so hard to please us! Taking extra care constantly. It was extremely hot, they didn’t complain and only planned how it would keep them fit to be on the reality show Surviver! Positive thinking, we wish them well!!😀

27 de fevereiro de 2023
Avaliação não solicitada
logotipo da Grace Removals Group - Perth

Resposta da Grace Removals Group - Perth

Dear Carolyn,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Fantastic download…

The team arrived at the designated time. They were polite, careful of our newly renovated unit and worked really hard on a really hot day. Thankyou to the boys who completed our download. Much appreciated.

27 de fevereiro de 2023
Avaliação não solicitada
logotipo da Grace Removals Group - Perth

Resposta da Grace Removals Group - Perth

Dear Pippa,

Thank you for your kind words. We appreciate your feedback. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Very profession

Very profession, friendly, efficient, and reliable.

21 de fevereiro de 2023
Avaliação não solicitada
logotipo da Grace Removals Group - Perth

Resposta da Grace Removals Group - Perth

Dear Adalbert,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Fantastic experience from the quote to…

Fantastic experience from the quote to the after move and everything in-between. The 4 guys on our move were nothing short of sensational and can not speak highly enough of any of them. Would definitely use the services of Grace again.

16 de fevereiro de 2023
logotipo da Grace Removals Group - Perth

Resposta da Grace Removals Group - Perth

Dear Stephen,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Removal in large house

The Grace team worked dilligently and patiently amid the terribly hot weather. They were friendly and professional, we could leave the house with them without any problem. Great job, Jason Kevin & Incognito Ray.

26 de janeiro de 2023
Avaliação não solicitada
logotipo da Grace Removals Group - Perth

Resposta da Grace Removals Group - Perth

Dear Valued Customer,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Avaliado com 4 de um total de 5 estrelas

Great job

Very friendly and helpful team throughout the whole process.

Delivery was on time, and professionally handle. Thanks Nathan Manson and Darren Meager

14 de fevereiro de 2023
Avaliação não solicitada
logotipo da Grace Removals Group - Perth

Resposta da Grace Removals Group - Perth

Dear Emily,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Stress free move

The move from Wollongong to Perth was made so much easier with the professionalism of Grace Removals. From the initial consultation to the final delivery everything was smooth and efficient which made the move stress-free. Big thanks to Sam, Tristin and Jaxson from Grace Perth for unpacking so quickly (under 3 hrs) and taking care of all our furniture.

9 de fevereiro de 2023
Avaliação não solicitada
logotipo da Grace Removals Group - Perth

Resposta da Grace Removals Group - Perth

Dear Patrice,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Grace was "Excellence in All Things."

As usual, Grace was "excellence in all things."

My household has been in storage since September 2022, and the date for getting it out and set up in my new home has changed several times. My moving Consultant, Jessica Theseira,​ has been patient and helpful throughout this process.

When finally the day came to get things back Jess was able to get it organised and done on the day requested with no issues. This was important to us, as we have a limited time window before we have to go off to work again.

The removalists team were Kevin Poller, Brian Williams, and Corey Musgrave. They arrived on time and did the unpacking quickly and carefully. Everything was out of the truck and in the house within 3 hours, and they helped remove some of the boxes and additional packing before they left.

Everything was left neat and tidy, ready for me to unpack over the coming days. Excellent work gentlemen and team Grace. Much appreciated. Thank You.

12 de fevereiro de 2023
Avaliação não solicitada
logotipo da Grace Removals Group - Perth

Resposta da Grace Removals Group - Perth

Dear David,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Very easy move

Very easy move. Grace took care of everything and communicated very well throughout the process.

10 de fevereiro de 2023
Avaliação não solicitada
logotipo da Grace Removals Group - Perth

Resposta da Grace Removals Group - Perth

Dear Jason,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

The expert and friendly support ....

The expert and friendly support from Jennae and Kerry prior to the move and then the professional, seamless and "nothing's too much trouble" approach from Carl and the team on the day made a potentially stressful day worry free.

8 de fevereiro de 2023
Avaliação não solicitada
logotipo da Grace Removals Group - Perth

Resposta da Grace Removals Group - Perth

Dear Jennifer,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas
logotipo da Grace Removals Group - Perth

Resposta da Grace Removals Group - Perth

Dear Terry,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Got our furniture delivered today by…

Got our furniture delivered today by Sam, Tristin & Jackson. They did such a great job working as a team and being very gentle with everything! 5 ⭐️ thank you guys

9 de fevereiro de 2023
Avaliação não solicitada
logotipo da Grace Removals Group - Perth

Resposta da Grace Removals Group - Perth

Dear Sarah,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Sean and Kyle were fantastic

Sean and Kyle were fantastic , fast efficient and really accomodating. It was just me home at the time of the drop of and they made sure everything was really accessible and easy for me to get into 6/5 thanks again boys appreciate your help making today so smooth 🙏

8 de fevereiro de 2023
Avaliação não solicitada
logotipo da Grace Removals Group - Perth

Resposta da Grace Removals Group - Perth

Dear Tara,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

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