Sai Raj - was really good at helping me solve the problem. He made me feel like he knew what he was doing and had a plan. He checked all options first and took back up details beforehand. Then when th... Ver mais
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Veja o que dizem as avaliações
“Really happy with the support we’ve received from Grafterr, especially from Bhàrgàví. She’s been incredibly helpful with our EPOS setup, always responsive and patient in sorting out any issues we’ve... Ver mais
A empresa respondeu
See messages below. Too late to explain after keeping hold of money that is not yours...try doing your verification checks before allowing any transactions to take place....you have absolutely no righ... Ver mais
A empresa respondeu
We are loving the Grafter POS—it’s fast, incredibly user-friendly, and has made our daily operations so much more efficient. A huge thank you to Ms. Mansi for her amazing support! She was so kind, p... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Offering everything from market leading ePOS, drag & drop website builders and online ordering to kitchen management, stock control and customer engagement tools, all interconnected, seamlessly sharing data and managed from a single platform.
Informações de contato
38 W Gorgie Parks, EH14 1UT, Edinburgh, Reino Unido
- 0131 564 1559
- info@grafterr.com
- grafterr.com
4,2
Muito Bom
226 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 40% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Amazing customer service
Amazing customer service, great technical support team, always prompt and available when needed.
Steven is the guy I spoke with quite few times, he is THE BEST, very skilled guy and very helpful, 10 out of 10 for Steven.
4 de setembro de 2024
Avaliação não solicitada
Resposta da Grafterr
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you had such a positive experience with our team, especially with Steven. We’ll make sure he gets the recognition he deserves!
If you ever need anything else, don’t hesitate to reach out.
Team Grafterr
Provided timely support
Provided timely support, understood the query & provided a solution for it.
14 de setembro de 2024
Avaliação não solicitada
Resposta da Grafterr
Thank you for sharing your experience! We're glad to hear that our team provided timely support and was able to resolve your query.
We're always here to help whenever you need us! 😊
Team Grafterr
Amazing team 🧡💙
12 de setembro de 2024
Avaliação não solicitada
Resposta da Grafterr
Thank you for the kind words!
We're always here to support you! 😊
Team Grafterr
So far can’t say a bad word about my…
So far can’t say a bad word about my amazing support. Every time responding with advice .
11 de setembro de 2024
Avaliação não solicitada
Resposta da Grafterr
Thank you for the wonderful feedback!
We're so glad to hear that you're receiving amazing support and valuable advice. We're here whenever you need us! 😊
Team Grafterr
Great service from Arqam as always
Great service from Arqam as always. Greatly appreciated.
4 de junho de 2024
Avaliação não solicitada
Resposta da Grafterr
Thank you for your kind words!
We're thrilled to hear that Arqam consistently provides great service.
Your appreciation means a lot to us! 🙌
Team Grafterr
Thank you for your help today.
Thank you for your help today setting my card reader up.
Very quick and easy.
Thank you
24 de agosto de 2024
Avaliação não solicitada
Resposta da Grafterr
Thank you for your feedback! We're glad to hear that setting up your card reader was quick and easy.
If you need any further assistance, we're always here to help! 😊
Resposta da Grafterr
Thank you for your kind words! We're thrilled to hear you received excellent service from Ben.
Feel free to reach out. We’re always here to help!
Team Grafterr
Very good customers service.
2 de agosto de 2024
Avaliação não solicitada
Resposta da Grafterr
Thank you for your kind words!
We're thrilled to hear that you had a positive experience with our support team.
If you ever need anything else, feel free to reach out. We’re here to help!
Team Grafterr
Very helpful team every time we call!
8 de agosto de 2024
Avaliação não solicitada
Resposta da Grafterr
Thank you for your kind words!
We're thrilled to hear that you had a positive experience with our support team.
If you ever need anything else, feel free to reach out. We’re here to help!
Team Grafterr
Member of staff was very helpful thanks…
Member of staff was very helpful thanks guys
7 de agosto de 2024
Avaliação não solicitada
Resposta da Grafterr
Thank you for your kind words!
We're thrilled to hear that you had a positive experience with our support team.
If you ever need anything else, feel free to reach out. We’re here to help!
Team Grafterr
Every minute counts…
Customer service and help desk as it should be… in today’s world of e-commerce management, epos, qr ordering and integration - every minute counts when it comes to revenue and profitability. The Grafterr team are quick to respond and will go that extra mile as standard when it comes to resolving a client side issue. 10 out of 10 - thanks for all your help.
25 de julho de 2024
Avaliação não solicitada
Resposta da Grafterr
Thank you so much for your fantastic review! We're delighted to hear that our support team met your expectations.
We are always here to help whenever you need us. Thanks again for your support!
Team Grafterr
Darren is a superstar
What makes my experience with Grafterr so great is the customer support we have received - in particular from Darren.
Any question or query we have ever asked has been answered in a timely manner with a good solution.
I have full confidence going forward that the support we have received from Grafterr with continue being excellent with Darren working with us.
8 de julho de 2024
Avaliação não solicitada
Resposta da Grafterr
Thank you for your wonderful review! We're thrilled to hear that your experience with Grafterr has been so positive, especially with the support you've received from Darren. We're proud to have him on our team, and it's great to know that he's been able to provide timely and effective solutions to your questions and queries.
Your confidence in our continued support means a lot to us, and we're committed to maintaining the high level of service you've come to expect.
Thanks again for your support!
Team Grafterr
The technical/service team is the best…
The technical/service team is the best that I have ever worked with. Has always received quick and effective responds. No matter what time of the day or night the call is, I have received their service. Very friendly and helpful.
5 de julho de 2024
Avaliação não solicitada
Resposta da Grafterr
Thank you so much for your amazing review!
We’re glad our team has been friendly and helpful, and we’re committed to continuing this level of service. Your feedback means a lot to us!
Thanks again for your kind words.
Team Grafterr
Great for the leisure industry…
I run a bowling alley in Scotland and we have used Grafterr for our POS and have been using QR pucks to help let people order from their lane. It's been great so far and I'm impressed with the support and product. I used to use SumUp but this system is a lot better
1 de julho de 2024
Avaliação não solicitada
Resposta da Grafterr
Thank you for sharing your positive experience with Grafterr! We're thrilled to hear that our POS system and QR pucks are making a significant difference at your bowling alley.
We look forward to continuing to support your business and are here whenever you need us.
Thanks again for choosing Grafterr!
Team Grafterr
Feedback for Arqam
What a person Arqam is, just opened new restaurant in Callander I was struggling with my system for literally a month and no one helped me and Arqam was the only one who solved all my problems while being there on the phone , guiding through each and every issue and he was very patient over the call. Thank you so much for your help.
28 de junho de 2024
Avaliação não solicitada
Resposta da Grafterr
Thank you for taking the time to leave such a wonderful review!
Arqam and the rest of our team are just a call away. Thank you for choosing us to support your new venture in Callander!
Team Grafterr.
Applied for job qualified at and ignored
Applied for a job with a description of needing done ASAP ... with my skill set 10mins from my front door that was always getting let down from other people not herd a thing application hasn't even been reviewed wast of time getting involved with them
21 de junho de 2024
Avaliação não solicitada
Resposta da Grafterr
Thank you for your feedback, and we’re sorry to hear about your experience. We strive to ensure every job application is reviewed thoroughly, and we apologise if this process took longer than expected in your case.
We’ll be looking into what happened to make sure we improve our recruitment process.
Thank you for your understanding.
Team Grafterr
Resposta da Grafterr
Thank you for your review!
We're glad to hear that your issue was resolved successfully. If you need any further assistance or have more feedback, please feel free to reach out.
Team Grafterr
Great service 👏 helping us a lot in…
Great service 👏 helping us a lot in any time we call
16 de junho de 2024
Avaliação não solicitada
Resposta da Grafterr
Thank you so much for your kind words!.
If you ever need any further help, please don't hesitate to reach out. We're always here for you!
Best regards,
Team Grafterr
Stanny has been an absolute lifesaver
Stanny has been an absolute lifesaver, assisting me with setting up, installation, and providing guidance on how to use it. I couldn't have asked for a better helper!
12 de junho de 2024
Avaliação não solicitada
Resposta da Grafterr
Thank you so much for your kind words!
Providing excellent support and guidance is a top priority for us, and it's wonderful to know that Stanny made a positive impact on your experience.
If you have any further questions or need additional assistance, please don't hesitate to reach out.
Best regards,
Team Grafterr
It was wonderful support like he solved…
It was wonderful support like he solved our problem withi 2 minutes
11 de junho de 2024
Avaliação não solicitada
Resposta da Grafterr
Thank you for your wonderful feedback!
If you have any further questions or need additional help, please don't hesitate to get in touch. We're always here to support you!
Best regards,
Team Grafterr
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