Sai Raj - was really good at helping me solve the problem. He made me feel like he knew what he was doing and had a plan. He checked all options first and took back up details beforehand. Then when th... Ver mais
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Veja o que dizem as avaliações
“Really happy with the support we’ve received from Grafterr, especially from Bhàrgàví. She’s been incredibly helpful with our EPOS setup, always responsive and patient in sorting out any issues we’ve... Ver mais
A empresa respondeu
See messages below. Too late to explain after keeping hold of money that is not yours...try doing your verification checks before allowing any transactions to take place....you have absolutely no righ... Ver mais
A empresa respondeu
We are loving the Grafter POS—it’s fast, incredibly user-friendly, and has made our daily operations so much more efficient. A huge thank you to Ms. Mansi for her amazing support! She was so kind, p... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Offering everything from market leading ePOS, drag & drop website builders and online ordering to kitchen management, stock control and customer engagement tools, all interconnected, seamlessly sharing data and managed from a single platform.
Informações de contato
38 W Gorgie Parks, EH14 1UT, Edinburgh, Reino Unido
- 0131 564 1559
- info@grafterr.com
- grafterr.com
4,2
Muito Bom
226 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 40% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Spoke to Neil Johnson he's very…
Spoke to Neil Johnson he's very supportive with my query. The way he is dealing with the customers is so good.
6 de junho de 2024
Avaliação não solicitada
Resposta da Grafterr
Thank you for your kind words! We're thrilled to hear that Neil provided you with excellent support and handled your query so well. Customer satisfaction is very important to us.
If you have any more questions or need further assistance, please feel free to reach out. We're here to help!
Best regards,
Team Grafterr
Speedy service
Neil was great. He gave me step by step instructions to sort the problem out I had with the software using a video call and we were up and running within ten minutes. Impressed!
5 de junho de 2024
Avaliação não solicitada
Resposta da Grafterr
Thank you for your kind words! We're thrilled to hear that Neil was able to help you resolve the issue quickly and efficiently.
Your feedback is greatly appreciated, and we're glad you were impressed with the service.
Thanks for choosing us!
Team Grafterr
Stay away from them
Stay away from them. You will loose your customers and your peace. They are good on promising but nothing else! They don't have something to work properly only promises. The till is full of bugs. The online ordering system doesn't send the orders to the kitchen display and the kitchen display is just dummy.
You are the provider and you know that. How can you explain that your system is the maybe the only in the UK that cannot summarise the same product when you print the receipt?
So far a small amount you print one meter of paper and the customer needs half an hour to check the receipt!
How can you explain that I'm missing online orders from your system and except that you charge me platform fees for cancelled orders? When I'm asking for a refund you are disappeared! No after sales support only promises!
Try to fix serious issues with your software and don't waste your time with reporting reviews! Doesn't fix the critical issues that you have!
The issues that I have already mentioned to you are 100% real.
19 de maio de 2024
Avaliação não solicitada
Resposta da Grafterr
We appreciate your feedback and take these concerns very seriously!
We have carefully reviewed the information you provided and checked our records across all of our teams and products.
Unfortunately, we are unable to find any records associated with your email, name, or phone number in our system.
It appears there may have been a misunderstanding regarding the provider. We kindly ask you to review the details, and if you find that we are indeed not the service provider in question, please consider removing your review.
Update:
We strongly contest the authenticity of the issues you've described, as they do not align with the known functionality of our system.
If you are indeed a customer, please provide specific details or account information that we can verify, as the information previously provided does not match our records.
Since we cannot verify your account and you have not provided valid information, we will be compelled to report this matter to Trustpilot.
Best regards,
Team Grafterr
Great platform, great team.
Grafterr have a very comprehensive platform for hospitality businesses; POS, Self-serve kiosks, KDS, online ordering, payments. It took a few days to get everything up and running but the team were super supportive and answered all my questions. I've been using the system in my London based QSR for a few months now and my team love it, very user friendly and it's a massive improvement over our previous provider Tevalis
17 de maio de 2024
Avaliação não solicitada
Resposta da Grafterr
Thank you so much for your wonderful review!
We're thrilled to hear that our platform is making such a positive difference for your QSR. It's great to know that your team finds the system user-friendly and a significant upgrade from your previous setup.
We're always here to support and answer any questions you might have. Thanks again for choosing Grafterr!
Best regards,
Team Grafterr
Resposta da Grafterr
Thank you for your feedback!
We're glad to hear that we were able to resolve the problem. If you have any other issues or need further assistance, please don't hesitate to reach out.
Best regards,
Team Grafterr
There was a big issue with the recent…
There was a big issue with the recent update we installed. It took a lot of time and effort to get everything back in place the way we needed it. Johnathan had endless patience and the technical skills to resolve this issue. Thanks Jonathan 👍
3 de maio de 2024
Avaliação não solicitada
Resposta da Grafterr
We apologize for the inconvenience caused by the recent update and appreciate your patience during the process. We are glad to hear that Jonathan was able to assist you effectively and resolve the issue. Your positive comments about his patience and technical skills are greatly appreciated, and we will be sure to pass them along to him.
If you have any further questions or need additional support, please don't hesitate to reach out. We are here to help.
Thanks again for your understanding and support.
Team Grafterr
Resposta da Grafterr
Thank you for your feedback!
If you have any other issues or need further assistance, please don't hesitate to reach out.
Best regards,
Team Grafterr
Great product suited for busy takeaways, great support
I opened up my Salt N Pepper Chicken shop 4 months ago. We are in a busy city centre location and have high footfall, so we went to Grafterr who told us about the benefits of self service kiosks as well as an ePos till and a display for the kitchen. We wanted to look like a modern Mcdonalds and this really helped us.
Now most of our orders come from the self service till and I don't need to have a staff member taking orders, instead they focus more on collection orders, so orders go out faster.
The team have been great and I had a little issue at the start connecting it, but the support team were helpful at making sure all the systems linked up.
Thank you team Grafterr, keep up the good work!
30 de abril de 2024
Avaliação não solicitada
Resposta da Grafterr
Thank you so much for your wonderful feedback!
We are delighted to hear that our self-service kiosks, ePOS system, and kitchen display systems have helped your Salt N Pepper Chicken shop run more efficiently and achieve a modern look.
We appreciate your kind words about our support team and are glad they could assist you in getting everything set up smoothly.
Thank you for choosing Grafterr, and we look forward to continuing to support your business.
Best regards,
Team Grafterr
Resposta da Grafterr
Thank you for your feedback!
If you have any other issues or need further assistance, please don't hesitate to reach out.
Best regards,
Team Grafterr
Great support
Great support. Had all our issues sorted within a half hour!
1 de maio de 2024
Avaliação não solicitada
Resposta da Grafterr
Thank you for your feedback!
If you have any other issues or need further assistance, please don't hesitate to reach out.
Best regards,
Team Grafterr
We have used grafterr for around 6…
We have used grafterr for around 6 months now in our business. After opening shop we quickly realised that we needed good software to help us keep track of orders, as well as the ability to take online orders. Grafterrs pricing is competitive, and their service is outstanding. The reps are very knowledgeable and technical assistance is available anytime, the people that work on technical seriously know their stuff and the system, I've been very impressed how quickly they sort out any issues e.g ip address conflicts when setting up new printers etc. We love that grafterr is scalable for the business, we aren't committed to a massive package that's not suitable, but the option is there for when we grow.
30 de abril de 2024
Avaliação não solicitada
Resposta da Grafterr
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that Grafterr has been a valuable asset to your business over the past six months.
We look forward to continuing to support your business's growth and are here anytime you need assistance or decide to expand your services with us.
Thanks again for choosing Grafterr and for your kind words!
Best regards,
Team Grafterr
The grafterr support team it's very…
The grafterr support team it's very helpful with anything you need for equipment and techniques
28 de abril de 2024
Avaliação não solicitada
Resposta da Grafterr
Thank you for your kind words and for taking the time to share your positive experience with our support team. We're delighted to hear that you've found our team helpful in addressing your needs regarding equipment and techniques.
Thank you for choosing Grafterr
Best regards,
Team Grafterr
These guys are the BEST worked with…
These guys are the BEST worked with many company’s before however none even come close to Grafter. The service is second to none the Epos till works like a treat there is not 1 bad word or anything we can say we Love these guys keep up the good work
24 de abril de 2024
Avaliação não solicitada
Resposta da Grafterr
We are thrilled to hear that you rate our service as the best you've experienced. It's wonderful to know that our ePOS system is meeting your needs perfectly and that you've had such a positive experience with our team.
Thank you for your support and for being a valued member of the Grafterr community.
Best regards,
Team Grafterr
No Grafterr = SCAMER
I had the worst experience with this company, some people who want to take money from your account every month without closing your subscriptions at your request. I sent e-mails and called a lot of times and I still don't want to close my account, I emphasize the contract is that you can cancel whenever you want, it is not for a specific period. plus the first payment into the account of the money transfer was not the next day as they say, it was after 10 days after I went to the police to report to trading standards and citizens advice only after that I received money. so if you don't want to have problems and be calm, don't collaborate with this company, if I could I would give them a quarter of a star in the review. This company must be closed as soon as possible as only people who waste time and do nothing when you request something to pass the time and take some more money from your account. They are SCAMMERS
22 de abril de 2024
Avaliação não solicitada
Resposta da Grafterr
We understand that timely payments are crucial and want to assure you that any delay in payment processing is solely for the purpose of verifying information to prevent fraudulent activities. By providing us with the necessary details promptly, you can help ensure there are no delays in your payments.
We have requested your information to look into this matter further. If you could kindly get back to us with the requested details, we would appreciate the opportunity to resolve this issue promptly.
We apologize for the inconvenience and distress it has caused you. We are committed to making this right.
Team Grafterr
Graftter helped me find the ideal solution for my business
Graftter helped me find the ideal solution for my restaurant with no hidden fees or contracts unlike most, having a great experience with the system 😀
17 de abril de 2024
Avaliação não solicitada
Resposta da Grafterr
Thank you so much for your positive review! We're thrilled to hear that Grafterr has provided the ideal solution for your restaurant and that you're enjoying a great experience with our system.
We're here for you anytime you need support or have questions,
Thanks again for choosing Grafterr.
Team Grafterr
Great switch from SumUp
I've been using Grafterr GO! for 6 months now and it's been a great switch from SumUp. The app is easy to use, it has a low processing fee and my funds are paid out every day. I've never had an issue with payouts or funds being held up. The company are clearly working hard to improve the app, they've just launched tap to pay on iPhone which I'm now using and works well.
15 de abril de 2024
Avaliação não solicitada
Resposta da Grafterr
Thank you so much for taking the time to leave us this wonderful review!
We're committed to continually improving our services and providing our users with a seamless payment experience. Your feedback is invaluable to us and helps us keep moving in the right direction.
Thanks again for choosing Grafterr GO!
Best regards,
Team Grafterr.
Disappointed
Grafter is holding my funds for nearly 2 weeks now and are no able to explain why apparently,, potential fraud,, when even if you provide all documents and receipts it's not enough. So I cannot withdraw over £1000 which was paid to me. I am very frustrated at this stage and I've been calling to the support every day without no solution...
11 de abril de 2024
Avaliação não solicitada
Resposta da Grafterr
I understand your frustration regarding the hold on your funds. This measure is due to unusual patterns observed in recent transactions on your account, including multiple failed attempts, which necessitate a thorough review for security purposes.
We are actively working to verify the details and anticipate resolving this matter within two weeks. We appreciate your understanding as we ensure the security of your transactions.
If you need further assistance or have additional information to share, please feel free to contact us.
Best regards,
Team Grafterr
Brilliant service all round.
Brilliant service all round.
I now have two systems. The support is second to none and the product itself does exactly what I had hoped!
11 de abril de 2024
Avaliação não solicitada
Resposta da Grafterr
Thank you for sharing such a glowing review! We're delighted to hear that you're pleased with the service and that our systems have met your expectations.
If there’s anything more we can do to enhance your experience, please don't hesitate to reach out.
Best regards,
Team Grafterr
Hi my name is Ciprian and I had a…
Hi my name is Ciprian and I had a session with Ben and i Was very impressed because he sorted all my queries,I recommend
10 de abril de 2024
Avaliação não solicitada
Resposta da Grafterr
Thank you for your kind words and for taking the time to leave us a review!
If there's anything you need, please feel free to reach out.
Best regards,
Team Grafterr
I've had a great experience with…
I've had a great experience with Grafterr. They're always available to help troubleshoot any issues. While there have been occasional hiccups with app updates but on the plus side, the company adds new features based on customer feedback.
9 de abril de 2024
Avaliação não solicitada
Resposta da Grafterr
Thank you for sharing your positive experience with us! We're glad to hear that our support team has been readily available to assist you whenever you've encountered issues.
Thanks for your support and for being a part of the Grafterr community.
Best regards,
Team Grafterr
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