Grand Home Furnishings Avaliações 

419
O TrustScore é 2 de um total de 5

1,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I love your furniture because it holds up well, I tell everyone to shop Grand over Ashley's Home furniture because they sell junk !! We bought our 14 year old granddaughter a bedroom set there about 5... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Ordered custom couches and waited 6 weeks for them to arrive only to receive the wrong item and wrong fabric. Waited another week or so to get clarification from manufacturer on why fabric we receive... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

This is for a lift chair purchased at Grand Home Furnishings in Winchester, VA. Lift chair, purchased for 86 year old mother, took weeks to arrive, with no date promised for delivery. Delivery tr... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

After ordering and paying cash for a nice leather recliner…..I’m now waiting a month after it arrived in Grand’s warehouse for it to be delivered. It snowed on the delivery day and instead of having t... Ver mais

Detalhes da empresa

  1. Loja de Móveis
  2. Loja de colchões

Sobre Grand Home Furnishings

Escrito pela empresa

Since 1911, our mission has been to provide the best customer service possible. With 17 convenient furniture stores in Virginia, West Virginia & Tennessee, our knowledgeable sales team and specialists are here to help you find the perfect piece of furniture, a complete room or a new mattress set.

Our convenient delivery and financing options make getting that new furniture or mattress easy!

Informações de contato

1,9

Ruim

O TrustScore é 2 de um total de 5

419 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 20% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,9

Todas as avaliações

(419)

6 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Our salesman was knowledgeable and…

Our salesman was knowledgeable and helpful without being pushy.

16 de outubro de 2018
Avaliação não solicitada
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Resposta da Grand Home Furnishings

Ted thank you for the 5 Star review we appreciate your business.

Avaliado com 5 de um total de 5 estrelas

Very classy group of young people that…

Very classy group of young people that greeted us. Cory was a great salesperson. Large beautiful selection of furniture. Thanks for the great service.

16 de outubro de 2018
Avaliação não solicitada
logotipo da Grand Home Furnishings

Resposta da Grand Home Furnishings

Robert Thank you for the review we appreciate your business.

Avaliado com 4 de um total de 5 estrelas

The sales experience to this point was…

The sales experience to this point was flawless. I reserved one star because the bed rails could not be found so I am still waiting to take delivery.

10 de outubro de 2018
Avaliação não solicitada
logotipo da Grand Home Furnishings

Resposta da Grand Home Furnishings

Deborah thank you for the review we appreciate your business.

Avaliado com 5 de um total de 5 estrelas

Honest

Honest, not pushy, and got exactly what i ordered at a good price and delivered on day they said. It all went smooth. Would recommend them to everybody.

10 de outubro de 2018
Avaliação não solicitada
logotipo da Grand Home Furnishings

Resposta da Grand Home Furnishings

Jess thank you for the review we appreciate your business.

Avaliado com 5 de um total de 5 estrelas

A Successful Day Buying Furniture.

I am in my eighties and so I was accompanied by a younger lady with her 9 year old daughter and I was pleased to have her support as she also knew what I was looking for. The service I received was very relaxed and unhurried. I was shown enough variety and given time to make my choices. The 9 year old was accommodated. All three of us left the store happy and I bought what I needed. I have had it delivered today and I have no regrets and I am happy with my reclining sofa, my desk and my accent cabinet.

9 de outubro de 2018
Avaliação não solicitada
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Resposta da Grand Home Furnishings

Dorothy thank you for the 5 star review we appreciate your business.

Avaliado com 5 de um total de 5 estrelas

Olivia is a wonderful sales person

Olivia is a wonderful sales person. Very knowledgeable, professional and has a caring and friendly personality.

2 de outubro de 2018
Avaliação não solicitada
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Resposta da Grand Home Furnishings

Cynthia thank you for the review we will pass along your kind words.

Avaliado com 4 de um total de 5 estrelas

Great Shopping Experience

The only reason I'm giving this 4 stars over 5 is I haven't moved yet for the furniture to be delivered. For service alone though, my experience is 5 stars. I am moving to VA from NH and starting with all new furniture. I went in with the intent of looking only but the sale was too much to pass. We had one person dedicated to helping, but she let us roam the store at our leisure. For something that was overwhelming with all the choices to make, they made it easy and seamless. The fact that I could participate in this sale and wait a month for the furniture to be delivered was a huge bonus. I highly recommend this store to anyone.

2 de outubro de 2018
Avaliação não solicitada
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Resposta da Grand Home Furnishings

Jackson, Thank you for the review we appreciate your business.

Avaliado com 5 de um total de 5 estrelas

Dining Set

We really liked the dining set.
Bart made it very helpful in making sure things went well for us.

2 de outubro de 2018
Avaliação não solicitada
logotipo da Grand Home Furnishings

Resposta da Grand Home Furnishings

Jay, Thank you for the 5 Star review we are glad you are enjoying your furniture.

Avaliado com 3 de um total de 5 estrelas

We were told at the time of sale that…

We were told at the time of sale that our furniture was due in the next day and could be delivered that weekend (in 3 days). Come to find out, our furniture was on back order from the factory and could be 3-4 weeks before we will get it! Honesty is a big thing to me and I am not pleased with the level of dishonesty used to make the sale!

2 de outubro de 2018
Avaliação não solicitada
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Resposta da Grand Home Furnishings

Robin, So sorry to hear this please call customer service for assistance 1-866-472-6343.

Avaliado com 5 de um total de 5 estrelas

Starting over

Other than furniture being way too expensive, Grand is one of my favorite furniture stores to shop in. We had lost our home to fire in May. Hunt Dekle our salesman was wonderful and I would ask for him again. We will still have to get mattresses for the beds.

13 de setembro de 2018
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Shopping at Grand Home Furnishings is a…pleasant shopping experience

Shopping at Grand Home Furnishings is a very pleasant experience. No pressure. Upon entering the store on a very hot, muggy day, we were given an ice cold Coke. (Very nice and unexpected.) All questions were answered concerning the bed we liked. All the employees we interacted with were very friendly.

The delivery guys were right on time and did an excellent job taking away the old bed and setting up our new bed. They were friendly and respectful. Very nice men. An added touch was the dozen Krispy Kreme donuts the delivery men brought from Grand Home Furnishings. A very nice surprise.

I highly recommend Grand Home Furnishings. In my opinion they are the best!

11 de setembro de 2018
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Delayed delivery....old furniture already out of home!

Was told that my purchase would be delivered on a certain date. I removed old furniture with the expectation of new furniture delivery and was told the day before it was scheduled to come that it was two weeks out. I’m not sure if I hadn’t called to confirm delivery when I would have found out it wasn’t coming. I understand that things happen, but it is an inconvenience since the old furniture had been already removed .

11 de setembro de 2018
Avaliação não solicitada

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