Grand Home Furnishings Avaliações 

419
O TrustScore é 2 de um total de 5

1,9

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I love your furniture because it holds up well, I tell everyone to shop Grand over Ashley's Home furniture because they sell junk !! We bought our 14 year old granddaughter a bedroom set there about 5... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Ordered custom couches and waited 6 weeks for them to arrive only to receive the wrong item and wrong fabric. Waited another week or so to get clarification from manufacturer on why fabric we receive... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

This is for a lift chair purchased at Grand Home Furnishings in Winchester, VA. Lift chair, purchased for 86 year old mother, took weeks to arrive, with no date promised for delivery. Delivery tr... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

After ordering and paying cash for a nice leather recliner…..I’m now waiting a month after it arrived in Grand’s warehouse for it to be delivered. It snowed on the delivery day and instead of having t... Ver mais

Detalhes da empresa

  1. Loja de Móveis
  2. Loja de colchões

Sobre Grand Home Furnishings

Escrito pela empresa

Since 1911, our mission has been to provide the best customer service possible. With 17 convenient furniture stores in Virginia, West Virginia & Tennessee, our knowledgeable sales team and specialists are here to help you find the perfect piece of furniture, a complete room or a new mattress set.

Our convenient delivery and financing options make getting that new furniture or mattress easy!

Informações de contato

1,9

Ruim

O TrustScore é 2 de um total de 5

419 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 20% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,9

Todas as avaliações

(419)

6 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Best Deals

My husband and I always end up at Grands when we look for furniture. They have the best deals and quality. Also love the Coke and Popcorn.

29 de julho de 2017
Avaliação não solicitada
logotipo da Grand Home Furnishings

Resposta da Grand Home Furnishings

Thank you for taking the time to review us! We appreciate your business.

Avaliado com 5 de um total de 5 estrelas

Personable and Professional …

Laura did an excellent job in every way. Very well informed about the furniture and all the ins and outs of "getting" it. No hard sell in any way.

29 de julho de 2017
Avaliação não solicitada
logotipo da Grand Home Furnishings

Resposta da Grand Home Furnishings

Thank you for taking the time to review us we do appreciate your business.

Avaliado com 5 de um total de 5 estrelas

I would like to know if you are selling …

I would like to know if you are selling my number because I've been getting calls from telemarketers since I brought from your store ??

29 de julho de 2017
Avaliação não solicitada
logotipo da Grand Home Furnishings

Resposta da Grand Home Furnishings

Thanks for the review and No we do not sell our customers information. If you have any other questions or concerns please call Customer Service at 1-866-472-6343.

Avaliado com 5 de um total de 5 estrelas

What great service!

What great service! Tara is awesome and I would and did buy additional items from her. Whenever I need things, I will come by your store first.

29 de julho de 2017
Avaliação não solicitada
logotipo da Grand Home Furnishings

Resposta da Grand Home Furnishings

Thank you for the review. We appreciate your business.

Avaliado com 5 de um total de 5 estrelas

Made us feel welcome

From the time we entered the store we felt welcomed and comfortable

29 de julho de 2017
Avaliação não solicitada
logotipo da Grand Home Furnishings

Resposta da Grand Home Furnishings

Thank you for the 5 star review! We appreciate your business.

Avaliado com 5 de um total de 5 estrelas

I was impressed that the sales person …

I was impressed that the sales person allowed me to take my time deciding on my choices. I was also impressed with the delivery and set up of furniture. The delivery men had to problem solve how to fit a sofa through a very confining doorway.

29 de julho de 2017
Avaliação não solicitada
logotipo da Grand Home Furnishings

Resposta da Grand Home Furnishings

Thank you so much for taking the time to review us. We appreciate your business.

Avaliado com 5 de um total de 5 estrelas

Our salesman was very helpful and not …

Our salesman was very helpful and not pushy. We are happy with our purchase and it arrived earlier than expected.

28 de julho de 2017
Avaliação não solicitada
logotipo da Grand Home Furnishings

Resposta da Grand Home Furnishings

Thank you for taking the time to review us. We appreciate your business.

Avaliado com 2 de um total de 5 estrelas

Ordered custom couches and waited 6 …

Ordered custom couches and waited 6 weeks for them to arrive only to receive the wrong item and wrong fabric. Waited another week or so to get clarification from manufacturer on why fabric we received was not what we ordered. Finally reordered our furniture and am now waiting 8 weeks for it to arrive. Had asked salesman several times for updates and didn't get a call back, keep having to call and follow up. Should be the other way around.

28 de julho de 2017
Avaliação não solicitada
logotipo da Grand Home Furnishings

Resposta da Grand Home Furnishings

We do appreciate your patience and your business. If you need assistance please call Customer Service at
1-866-472-6343.

Avaliado com 5 de um total de 5 estrelas

We love your Lynchburg store!!

Your store in Lynchburg is easy to navigate. Your staff have given us good advice. They have not tried to oversell us. When we ask to just be left to shop around they honor that. Your sales are honest sales. One of your competitors advertise 50% off, buy one get one at the same price (meaning 50% off), buy one get one at the same or lower price for 1 cents (basically 50% off). I have found that this means they over price their items by 100% on a consistent basis! We respect your sales and overall way of doing business!!

28 de julho de 2017
Avaliação não solicitada
logotipo da Grand Home Furnishings

Resposta da Grand Home Furnishings

Thank you for taking the time to review us. We appreciate your business!

Avaliado com 4 de um total de 5 estrelas

Always treated very good anytime we …

Always treated very good anytime we shopped , good delivery people and good products. We will return to buy if we need anything.

28 de julho de 2017
Avaliação não solicitada
logotipo da Grand Home Furnishings

Resposta da Grand Home Furnishings

Thank you for your review. We appreciate your business.

Avaliado com 5 de um total de 5 estrelas

From our salesperson

From our salesperson, to the financing, to the delivery and set up, the people we delt with were absolutely wonderful. This was our fourth purchase from Grand and I'm sure it won't be our last!

28 de julho de 2017
Avaliação não solicitada
logotipo da Grand Home Furnishings

Resposta da Grand Home Furnishings

Thank you so much for taking the time to review us. We appreciate your business.

Avaliado com 5 de um total de 5 estrelas

Very helpful and great customer …

Very helpful and great customer service. Will return for my next funiture purchase. Thanks for the great service.

28 de julho de 2017
Avaliação não solicitada
logotipo da Grand Home Furnishings

Resposta da Grand Home Furnishings

Thank your for the review...we appreciate your business.

Avaliado com 1 de um total de 5 estrelas

Sofa frame broke within seven months...

Bought a couch from the store in Wise Virginia and within seven months the entire frame broke. My daughter's boyfriend got stabbed by a piece of wood sticking out. Very poorly made sofa!! I have emailed the company twice and no response. I called the store where I purchased the couch and they said that I bought it "as is". However, the lady I talked to said she would speak to her manager. She called me back and said they will send someone out to look at it. I really hope they fix it because the sofa has not been abused in any way.

12 de julho de 2017
Avaliação não solicitada
logotipo da Grand Home Furnishings

Resposta da Grand Home Furnishings

We are very sorry about the inconvenience. We'd love to discuss this with you because making our customers happy is our number one priority. Please contact our customer service department at customerservice@grandhomefurnishings.com. Thank you.

Avaliado com 5 de um total de 5 estrelas

I love my new sofa and love seat

I love my new sofa and love seat. The gentlemen delivering were very professional and right on time.

6 de junho de 2017
Avaliação não solicitada
logotipo da Grand Home Furnishings

Resposta da Grand Home Furnishings

Awesome! Thank you for reviewing us. We appreciate your business.

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