Grand Home Furnishings Avaliações 

419
O TrustScore é 2 de um total de 5

1,9

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I love your furniture because it holds up well, I tell everyone to shop Grand over Ashley's Home furniture because they sell junk !! We bought our 14 year old granddaughter a bedroom set there about 5... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Ordered custom couches and waited 6 weeks for them to arrive only to receive the wrong item and wrong fabric. Waited another week or so to get clarification from manufacturer on why fabric we receive... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

This is for a lift chair purchased at Grand Home Furnishings in Winchester, VA. Lift chair, purchased for 86 year old mother, took weeks to arrive, with no date promised for delivery. Delivery tr... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

After ordering and paying cash for a nice leather recliner…..I’m now waiting a month after it arrived in Grand’s warehouse for it to be delivered. It snowed on the delivery day and instead of having t... Ver mais

Detalhes da empresa

  1. Loja de Móveis
  2. Loja de colchões

Sobre Grand Home Furnishings

Escrito pela empresa

Since 1911, our mission has been to provide the best customer service possible. With 17 convenient furniture stores in Virginia, West Virginia & Tennessee, our knowledgeable sales team and specialists are here to help you find the perfect piece of furniture, a complete room or a new mattress set.

Our convenient delivery and financing options make getting that new furniture or mattress easy!

Informações de contato

1,9

Ruim

O TrustScore é 2 de um total de 5

419 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 20% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,9

Todas as avaliações

(419)

6 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great service great furniture

Great service great furniture. There are a couple of people who work there that constantly nag and follow us ( to the point when I want to leave ).

26 de maio de 2017
Avaliação não solicitada
logotipo da Grand Home Furnishings

Resposta da Grand Home Furnishings

I'm sorry to hear this, thank you for letting us know, please call us at customer service 1-866-472-6343.

Avaliado com 5 de um total de 5 estrelas

New Mattress.

We needed a new mattress and one that we could adjust for my husband's problems because of neck surgery. The lady at Grand Home Furnishings was very helpful and knowledgeable about the mattress's and took a lot of time with us and did not make us feel like we had to hurry. The men who delivered it knew what they were doing and we have had some really good nights sleep since purchasing this mattress.

25 de maio de 2017
Avaliação não solicitada
logotipo da Grand Home Furnishings

Resposta da Grand Home Furnishings

Thank you for taking the time to review our service. We appreciate your business.

Avaliado com 5 de um total de 5 estrelas

Grand Home Furnishings is the only place I shop.

I visit Grand Home Furnishings for all of my furniture needs. From the moment I enter the store when I am greeted with a bottle of Coke and a friendly smile to the checkout experience, I love shopping here. My most recent purchase was a glider ottoman for my grandson's nursery. The salesman was attentive to my needs, answered my questions, and helped me special order the fabric. When it was ready for pickup, it took just a few minutes at the loading dock for workers to place it in my car. No purchase is too small: they always take good care of their customers.

25 de maio de 2017
Avaliação não solicitada
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Resposta da Grand Home Furnishings

Thank you so much we appreciate your business!

Avaliado com 3 de um total de 5 estrelas

I'm not even sure why I just received …

I'm not even sure why I just received an invitation to review Grands when my last purchase was over 2 years ago. However the staff is friendly but everything is overpriced. Plus they mark up things big time when a sale is coming so you think you're getting a deal. Our first couch purchased here broke within a year and it took over 2 months for the insurance (you purchase from them) to come out an look at it. Then another couple weeks to decide what to do. Our mattress from here is only 2 years old too and needs to be thrown in the dump because the middle has caved in

24 de maio de 2017
Avaliação não solicitada
logotipo da Grand Home Furnishings

Resposta da Grand Home Furnishings

Have you contacted Customer Service about your Mattress most have a 10 year warranty? Please call us we will be happy to help you with this. 1-866-472-6343

Avaliado com 5 de um total de 5 estrelas

Love the selection love the experience

Love the selection , the service. And you are treated wonderfully from the time you walk in door to the time you leave.
Really enjoy shopping there, whether I'm buying or browsing, always treated the same.

24 de maio de 2017
Avaliação não solicitada
logotipo da Grand Home Furnishings

Resposta da Grand Home Furnishings

Thank you for responding to the review and we appreciate your business.

Avaliado com 4 de um total de 5 estrelas

great place to buy some quality …

great place to buy some quality furniture from a long standing local company, great customer service, and love the Cokes!

24 de maio de 2017
Avaliação não solicitada
logotipo da Grand Home Furnishings

Resposta da Grand Home Furnishings

We appreciate your business and thank you for taking time to review us!

Avaliado com 5 de um total de 5 estrelas

Love the atmosphere and the …

Love the atmosphere and the professional service at Grand in Waynesboro. Colleen Price is the best.
We bought a couch and two chairs and love them. Thank you

24 de maio de 2017
Avaliação não solicitada
logotipo da Grand Home Furnishings

Resposta da Grand Home Furnishings

Thank you for your business and for taking time to do the review.

Avaliado com 3 de um total de 5 estrelas

Our furniture sits really nice but if …

Our furniture sits really nice but if you stick your hand in the side to find something you usually end up with a splinter. The stuff around below the side suppose to catch stuff has ripped and everything falls down to the very bottom and gets caught:(

24 de maio de 2017
Avaliação não solicitada
logotipo da Grand Home Furnishings

Resposta da Grand Home Furnishings

Sorry to hear this, please call customer service so we can help you, 1-866-472-6343.

Avaliado com 1 de um total de 5 estrelas

Still waiting for a part for our …

Still waiting for a part for our sectional sofa. Took a month and a half for someone to come and "add a bolt" only to find out the entire bracket is missing. Still have not heard anything from them. I will not be buying anything from them in the future. Deeply Disappointed.

11 de maio de 2017
Avaliação não solicitada
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Resposta da Grand Home Furnishings

We are sorry to hear this we will have service give you a call with an update on your parts.

Avaliado com 2 de um total de 5 estrelas

Estimated timing for special order …

Estimated timing for special order delivery for my sectional sofa was way off. Sofa wasn't delivered until 1 month after the estimated date. The sofa was delivered but there was damage on one piece. I'm still waiting for resolution of the damage now 3 weeks from notifying the store. Will think hard before I make any future purchases.

11 de maio de 2017
Avaliação não solicitada
logotipo da Grand Home Furnishings

Resposta da Grand Home Furnishings

We are sorry to hear this please contact our customer service dept for assistance 1-866-472-6343

Avaliado com 5 de um total de 5 estrelas

You always are greeted in a friendly …

You always are greeted in a friendly manner..... Talking to the salesman and store rep's are always knowledgeable of their products.

11 de maio de 2017
Avaliação não solicitada
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Resposta da Grand Home Furnishings

Thank you for taking the time to review us we appreciate your business.

Avaliado com 2 de um total de 5 estrelas

Poor customer service after the sale

The sales person was great but the follow through has not been good. Some pieces had to be ordered and we waited close to 4 weeks for delivery. The dresser had a warped drawer that would not close properly even though it had been inspected before being put on the delivery truck. We have now been waiting another 4 weeks for a replacement drawer. Really poor customer service on a large purchase.

10 de maio de 2017
Avaliação não solicitada
logotipo da Grand Home Furnishings

Resposta da Grand Home Furnishings

We are sorry to hear this please give customer service a call we will be happy to help you 1-866-472-6343

Avaliado com 5 de um total de 5 estrelas

Grand was recommended to my husband and …

Grand was recommended to my husband and me, and we have already directed other friends and family there. We had a fantastic experience shopping and will absolutely be back for our next furniture purchase.

10 de maio de 2017
Avaliação não solicitada
logotipo da Grand Home Furnishings

Resposta da Grand Home Furnishings

Awesome! Thank you for your business we appreciate it!

Avaliado com 5 de um total de 5 estrelas

I purchased from 1st room of furniture …

I purchased from 1st room of furniture from Robert Bennett in 1982 in the down town location, I have since bought multiple rooms of furniture from Mike Rosenberger. I could not guess how much furniture that my wife & I have bought over the last 35 years...I drove from Charlotte, NC to buy my last sectional sofa and hauled it back because of the outstanding "Service" and "Great Prices" that Grand continues to provide to me and many of their customers!!!!

10 de maio de 2017
Avaliação não solicitada
logotipo da Grand Home Furnishings

Resposta da Grand Home Furnishings

Thank you so much for taking the time to Review our service we appreciate your business!

Avaliado com 3 de um total de 5 estrelas

Dresser had a defect

Dresser had a defect on the finish when delivered. Delivery person said the store would be in touch to fix it and I never heard from them.

10 de maio de 2017
Avaliação não solicitada
logotipo da Grand Home Furnishings

Resposta da Grand Home Furnishings

I am sorry to hear this please contact customer service and we will be able to help you 1-866-472-6343

Avaliado com 5 de um total de 5 estrelas

Our latest purchase from Grand:The new furniture was perfect and my …

The new furniture was perfect and my wife was very pleased and that makes me happy. The delivery people were great as they helped move existing items to make room for the new furniture. Donna Abbott is a great sales person and we highly recommend her to others.

10 de maio de 2017
Avaliação não solicitada
logotipo da Grand Home Furnishings

Resposta da Grand Home Furnishings

Thank you we appreciate your business.

Avaliado com 5 de um total de 5 estrelas

Excellent company and a wonderful

Excellent company and a wonderful, helpful and friendly staff,class A1 company I highly recommend them.

10 de maio de 2017
Avaliação não solicitada
logotipo da Grand Home Furnishings

Resposta da Grand Home Furnishings

Thank you for taking the time to review us we appreciate your business..

Avaliado com 2 de um total de 5 estrelas

Two days after we I bought the chair it …

Two days after we I bought the chair it would just randomly quit working.. a 600$ recliner from the "basement" so I called and let them know and she told me she would send me a brand new chair and when it was delivered we just got the bottom piece.. which wasn't even the same as what we originally had. I'll never buy furniture at Grand again.

10 de maio de 2017
Avaliação não solicitada
logotipo da Grand Home Furnishings

Resposta da Grand Home Furnishings

I am sorry to hear this if you will call customer service at 1-866-472-6343 we will be happy to help you.

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