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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Website easy to navigate and samples ordered. (There was an expected £1 charge for this but was never requested, so gold star!). Once we had chosen our style/quality/cost, the purchase was straight fo... Ver mais

Avaliado com 5 de um total de 5 estrelas

Competetive reasonable prices on their products. Easy to use Website. Lots of Grades of grass choices to choose from. Helpful and informative . Helpful delivery Driver

Avaliado com 5 de um total de 5 estrelas

Fantastic quality and price. Also I was told that it had to be delivered to the front door and I needed someone to help carry it around the back. But the van driver was so helpful and drove around... Ver mais

Avaliado com 5 de um total de 5 estrelas

Exactly what we were hoping for, in fact better than we were expecting. Delivery was also first class.

Detalhes da empresa

  1. Casa e Jardim

Escrito pela empresa

Grass247 specialises in artificial grass that transforms gardens into low‑maintenance, year‑round green spaces. Order up to six free samples for just £1, fully redeemed against your order. With free delivery on orders over £249 and helpful guidance. From pile height to drainage, over 10,000 customers trust us for quality fake grass that lasts. Discover our range at www.grass247.co.uk.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Fantastic quality and price

Fantastic quality and price. Also I was told that it had to be delivered to the front door and I needed someone to help carry it around the back. But the van driver was so helpful and drove around the back and I had someone there to help lift it Thank you

23 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Awful courier service. Complete time wasters.

Ordered artificial golf putting grass on 1st April with a 2-5 working day delivery policy. Received a text message from their courier, XDP, the following week to say they have the goods and they will be dispatched in the next couple of days, providing a tracking link. That was the last I heard. Chased this up with Grass247 the following week, 3 weeks after initially ordering from them, who said they will be contacting their courier to find out what is happening and to call them back for an update. Contacted Grass247 the following week who said they will raise the issue with their courier and this would take 48hrs. Decided to contact the courier directly and after some to-ing and fro-ing found out that they have had no further movement since a search was conducted and that all the relevant depots were unable to locate the goods. The couriers which Grass247 use are useless and time wasters. As a result I’ve cancelled the order for a full refund and ordered from another company.

14 de abril de 2026
Avaliação não solicitada
logotipo da Grass247

Resposta de Grass247

Good afternoon,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience has not gone as expected.

Our standard delivery timescale to most UK postcodes is 2–5 working days. Orders placed after 12 pm incur an additional working day, extending this to 2–6 days. With the Easter Bank Holiday taken into consideration, delivery times may be extended further and can appear longer than usual.

We recognise that our couriers can experience delays during busy periods, and in rare instances, items may be misplaced within the network. Should this happen, we are committed to resolving the issue as quickly as possible.

We continuously review both our delivery processes and the couriers we work with. All feedback is taken seriously, as it helps us identify areas for improvement.

We have requested further information in order to validate your order, and a member of our Customer Care Team will be in touch shortly to discuss this further.

Kind regards,
Jenny
Grass247

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Although disappointed with the courier they use, which is where my delivery went awry.
Cannot fault the Customer Service and staff of Grass247, went above and beyond to rectify the problem. Would recommend and use again xx

7 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

The product was faulty

The product was faulty, with two seams in the lawn very visible after the kiln-dried sand was brushed in, and a section that had a burn mark on it. They refused to help or do anything about it, so we have had to purchase elsewhere and do the job again.

13 de março de 2026
Avaliação não solicitada
logotipo da Grass247

Resposta de Grass247

Good morning,

Thank you for taking the time to leave your review, we appreciate your feedback. We are sorry to hear of the concerns raised regarding your artificial grass.

Guidance is provided on our website advising customers to carefully check orders prior to cutting and installation. If any issues are identified at that stage, we are able to offer prompt resolutions, including collection and replacement or a full refund. Once the product has been installed, the options available do become more limited.

That said, when concerns are raised after installation, we remain fully committed to investigating thoroughly and working with the relevant teams to reach the fairest possible outcome.

We are sorry for any frustration caused and would like to reassure you that your case is currently under investigation. From our records, we can see that we have been in direct contact with you since your concerns were raised and continue to communicate with both yourself and our manufacturer to work towards a resolution. We have also sent a request to validate your order details.

We will continue to work with you and keep you updated as we progress towards an outcome.

Kind regards,
Jenny
Grass247

Avaliado com 5 de um total de 5 estrelas

Excellent service ,very good selection…

Excellent service ,very good selection and prompt delivery I have delt with Grass 247 on 2 occasions and have found them the best for price for grass and service..I am now ready to order again I can then get rid of my lawn mower thanks to Grass 247
Bob Timms

17 de março de 2026
Avaliação não solicitada

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