Just got my delivery and after opening it looked terrible.. looks like someone has been ripping the back with a Stanley knife and battered the back.. definitely not what you expect from a new £300 pie... Ver mais
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Veja o que dizem as avaliações
Excellent product range. Samples were sent very quickly, ordering on line was easy and the delivery service was excellent. Product, although not yet laid, is very high quality. Delivery driver was a... Ver mais
A empresa respondeu
Not wishing to take anything away from the Artificial Grass Company but preparation is essential to a nice looking lawn. We used Type 1 and sharp sand to prepare the area taking several weeks to get e... Ver mais
A empresa respondeu
You guys are so helpful and delivery very quick and efficient. This is the second time buying from you and when more work is completed out back, I'll definitely be back for the final pieces. Really, t... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
A division of Deluxe Carpets, we import artificial grass from Europe and distribute all over England & Wales, our buying power enables us to have the best possible products on the market at prices no one has to offer.
Informações de contato
Unit 15, Owen Road, Industrial Estate,, WV13 2PY, Willenhall, Reino Unido
- 0121 568 8808
- sales@theartificialgrass.co.uk
- theartificialgrass.co.uk
4,5
Excelente
216 avaliações
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Sample arrived on time
1 de abril de 2026
Resposta de The Artificial Grass Company Nationwide
Thank you Michelle, for your feedback. We’re glad to hear your sample arrived on time and appreciate your 5-star review.
Kind regards,
The Artificial Grass Company Nationwide
Terrible !!!!
Just got my delivery and after opening it looked terrible.. looks like someone has been ripping the back with a Stanley knife and battered the back.. definitely not what you expect from a new £300 piece of fake grass.. I emailed them and they said it’s ok.. well they never appreciated that I paid for a new piece not a battered piece so I’ll have to send it back and get a refund:- Not Happy and definitely would not use this company again.
1 de abril de 2026
Avaliação não solicitada
The quick delivery and price for a very…
The quick delivery and price for a very good quality artifical grass
11 de março de 2026
Resposta de The Artificial Grass Company Nationwide
Thank you Mr down, for your review. We’re glad you’re happy with the quick delivery, price, and the quality of the artificial grass. We really appreciate your feedback.
Kind regards,
The Artificial Grass Company Nationwide
Excellent service!
Excellent product range. Samples were sent very quickly, ordering on line was easy and the delivery service was excellent. Product, although not yet laid, is very high quality.
Delivery driver was a really nice guy and very helpful.
11 de março de 2026
Resposta de The Artificial Grass Company Nationwide
Thank you Kevin, for your great review. We’re pleased to hear the samples arrived quickly and that you found the ordering and delivery process easy. We’re also glad our driver was helpful. We hope you’ll be very happy with the product once it’s laid.
Kind regards,
The Artificial Grass Company Nationwide
Fabulous company to deal with
You guys are so helpful and delivery very quick and efficient. This is the second time buying from you and when more work is completed out back, I'll definitely be back for the final pieces. Really, thank you so much!
9 de março de 2026
Resposta de The Artificial Grass Company Nationwide
Thank you Dave, for your kind review and for choosing us again. We’re glad you’re happy with the service and delivery, and we look forward to helping you with the final pieces soon.
Kind regards,
The Artificial Grass Company Nationwide
The delivery of the grass was quick and left in driveway
The delivery of the grass was quick and left in my driveway. We had our original grass from you 6 years ago, we went for a very short grass because we have a dog but this time have gone for a longer grass and it looks really good. Would recommend you to family and friends.
6 de março de 2026
Resposta de The Artificial Grass Company Nationwide
Thank you Richard, for your great review. We’re delighted that the delivery was quick and that you’re happy with your new grass. It’s fantastic to hear you’d recommend us to family and friends!
Kind regards,
The Artificial Grass Company Nationwide
Resposta de The Artificial Grass Company Nationwide
Thank you William, for your 5-star review! We’re glad you were happy with our service and truly appreciate your support.
Kind regards,
The Artificial Grass Company Nationwide
Really poor cheap quality grass…
Really poor cheap quality grass literally falling apart as we cut it, my fitter even said it's the worst he's ever fit
27 de novembro de 2025
Resposta de The Artificial Grass Company Nationwide
Hi Paul,
Thank you for your review. We’ve checked your order [ 9273 ] details, and it appears that you only ordered a sample from us. The grass you are referring to seems to have been purchased from another company, which may explain the poor quality you experienced.
If you had ordered the full grass roll from us, we are confident you would not have been disappointed. All of our grasses are high-quality and carefully inspected before dispatch.
If you ever wish to try our products properly, we would be more than happy to assist you.
Sent off for a sample patch I was very…
Sent off for a sample patch I was very impressed by the thickness and quality of the materials
Will be ordering the full size soon.
1 de dezembro de 2025
Resposta de The Artificial Grass Company Nationwide
Thank you Angus, for your 5-star review! We’re really glad to hear you were impressed with the thickness and quality of the sample. We look forward to getting your full order ready soon!
Kind regards,
The Artificial Grass Company Nationwide
Great service prompt delivery
11 de novembro de 2025
Resposta de The Artificial Grass Company Nationwide
Thank you savvas, for the 5-star review! Glad you liked our service and fast delivery.
Kind regards,
The Artificial Grass Company Nationwide
Resposta de The Artificial Grass Company Nationwide
Thank you for the 5 out of 5 rating! We’re delighted you were happy with our service — your support means a lot to us!
Kind regards,
The Artificial Grass Company Nationwide
Great company …
Great company fast delivery great quality turf would highly recommend
4 de novembro de 2025
Resposta de The Artificial Grass Company Nationwide
Thank you for your 5-star review! We’re really glad you’re happy with the turf quality and our service. Your recommendation means a lot to us!
Kind regards,
The Artificial Grass Company Nationwide
Only ordered samples at the moment
Only ordered samples at the moment, but came straight away 👍
16 de outubro de 2025
Resposta de The Artificial Grass Company Nationwide
Thank you Shaun, for your 5-star review! We’re glad to hear your samples arrived quickly. We look forward to helping you with your full order soon!
Kind regards,
The Artificial Grass Company Nationwide
Resposta de The Artificial Grass Company Nationwide
Thank you Glenn for your kind words! We’re really glad to hear it was easy to deal with us. We appreciate your 5-star review!
Kind regards,
The Artificial Grass Company Nationwide
Resposta de The Artificial Grass Company Nationwide
Thank you Naim, for your 5-star review! We’re really glad to hear you were happy with our service. Your feedback means a lot to us!
Kind regards,
The Artificial Grass Company Nationwide
Good delivery
2 de outubro de 2025
Resposta de The Artificial Grass Company Nationwide
Thank you for your 5-star review! We’re glad you were happy with the delivery.
Kind regards,
The Artificial Grass Company Nationwide
Very responsive received samples in…
Very responsive received samples in just a few days
27 de setembro de 2025
Resposta de The Artificial Grass Company Nationwide
Thank you Wrens, for your kind review! We’re glad to hear you received your samples quickly and appreciate your positive feedback.
Kind regards,
The Artificial Grass Company Nationwide
Kept me informed of delivery dates and…
Kept me informed of delivery dates and times ...
16 de setembro de 2025
Resposta de The Artificial Grass Company Nationwide
Thank you Mr Brann, for your kind feedback! We’re glad to hear you were kept updated with delivery dates and times. We always aim to make the process as smooth and stress-free as possible.
Kind regards,
The Artificial Grass Company Nationwide
They are so good for the price very…
They are so good for the price very good 👍👍
18 de setembro de 2025
Resposta de The Artificial Grass Company Nationwide
Thank you Steve, for your wonderful feedback! We’re glad to hear you’re happy with the quality and price. Your support means a lot to us!
Kind regards,
The Artificial Grass Company Nationwide
Wish I could give a good review…
Wish I could give a good review like the many others but unfortunately I didn't receive the item despite forking out over £80 including delivery.
Was called earlier in the week at 0630am by an unknown number telling me he was an hour away with the astroturf, but he said an address I didn't recognise, he then said he would call me back but never did. Later that day I sent an email asking about this and also for a confirmation email with the order as I never received this to begin with.
It got to 12 Sept and I hadn't heard back so gave them a call and the man who answered was very abrupt and rude, telling me I had received the item the night before and that it was next to my silver Vauxhall, however, my car isn't silver or a Vauxhall.
He also claimed that the driver had been trying to call me so it was my fault as I didn't answer the phone.
I live in a new home where our signal isn't great so had received a couple of missed calls which I assume was the driver he was referring to.
The man advised me to use their WhatsApp icon on their website which I did and he sent me a picture of the rolled up turf by a fence in a carpark, and the said silver car. It's weird that the driver would leave it by a car and not at the address I provided on the order. £80 down the drain and had to go to B&Q instead. Whether someone picked it up and is now enjoying some free turf or what is beyond me!
Following the response, you are putting words in my mouth as I didn't say I expected you to "guard it". This is a very unreasonable and unfair response. There is a photo of the delivery and it is clearly in a car park and not in a yard.
8 de setembro de 2025
Resposta de The Artificial Grass Company Nationwide
Thank you Jenny, for your feedback. We’d like to clarify a few important points regarding your order and delivery.
When placing your order, you specifically wrote in the notes: “Leave in wooden gated yard.” Our driver followed those instructions exactly. The piece delivered was small (approx. 1m x 4m, under 10kg), and while we understand your frustration, once an item is left unattended at the customer’s request, we cannot be expected to guard it.
Prior to delivery, you were sent an email 1–2 days in advance with confirmation. On the delivery day, our driver made several attempts to contact you so the goods could be handed over directly. As those calls were not answered or returned, he was left with no choice but to follow your written instructions and leave the item in the agreed location.
Every order, whether £80 or £1,000, is treated with the same care and attention. You are the first customer to ever report grass missing after delivery, and the reason is simple: your order was a very small, lightweight roll. Larger, heavier rolls, which make up the majority of our deliveries, remain secure once left and have never been an issue.
It is important to note that our service was carried out correctly from start to finish. Instructions were followed, advance notice was given, multiple contact attempts were made, and the delivery was completed exactly as requested. The unfortunate outcome here lies with the size of the product and the instructions you provided, not with any failing on our part.
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