GreatArt Avaliações 

After a hiccup earlier this year, Great Art continue to deliver a great service. I've been buying from them for nearly twenty years and have only encountered one problem, as mentioned, in February this year. Keep up the good work, Great Art!

Amazing store, with knowledgeable friendly staff.

Always a pleasure. Great staff

I have shopped with Great Art for over 2 years; Initially in the Shoreditch store and more recently, due to the pandemic, via the website. The range of products is phenomenal, the quality of their own brand “budget” materials in some cases outdo premium brands that I have purchased in the past. The staff are all knowledgeable, and I believe artists themselves, which really makes a difference when you need guidance. I’ve been along (pre pandemic) to some instore drawing classes and also student nights, where different offers are available (and free pizza has been available whilst you browse!!! Always a winner!).
I did have an issue once in store where the wrong code was put through the till but on emailing the store they were quick to investigate, refund the difference, and they even sent me a complimentary brush case for the inconvenience. Delivery times for online purchases can be lengthy if you’re running low on something unexpectedly, however, these are clearly stated on the website and I think during these strange times, a slight delay because of couriers etc should be expected. Click and collect has been offered to counterbalance this slight inconvenience.
I always end up spending a fortune, which is testament to the store for having such a good range, knowledgeable staff and providing an excellent shopping experience. It’s such a pleasure to walk into an art supplies shop that has everything you could possibly want to get your creative juices flowing, especially when over the last few years high street stores have been dwindling and the offer has been lacklustre from other retailers.

"They were not only unwelcoming and unfriendly, they were extremely aggressive."

Avoid! I ordered some items 'click and collect' by email on 18th March, then, a little concerned I may have left it a few days, I emailed again on the 25th March to say I hadn't forgotten and would be in today. The email was acknowledged.

Unfortunately, when I went along this afternoon to collect the items, I had the misfortune to be greeted by an extremely rude member of staff at the shop in Kingsland Road.

I said I was there for a collection and said my name; I was told that wasn't sufficient, and was asked what the items were, which I answered. The staff member then asked for an order number, which I had to look through my emails for. They were clearly rather irritated by me and did not hide their impatience.

Once I had found the order number, they went off to collect the items and on returning still seemed extremely 'put out', to put it mildly; I asked why they were being impatient with me, when I had emailed to say I would be in today and that I thought I had been considerate in doing so? The staff member merely said 'well, that wasn't me' and told me that the items were put back into stock; they also said the sign on the door said that I should have had my order number ready.

I was made to feel as though I was being a nuisance, and that I was in some way causing a disruption. They were not only unwelcoming and unfriendly, they were extremely aggressive. I was rather shocked by their stance towards me.

A small point, the emails confirming the collection could have said items will only be held for 24hours... or 'please have your order number ready', nevertheless this does not in any way excuse the behaviour shown towards me this afternoon.

I only hope there is some training Great Art can give the person concerned so that nobody else has to spend an afternoon feeling they have been treated badly, and left wondering why, as I have today.

What should have been a simple, pleasant transaction was instead deeply unpleasant. By way of contrast, a collection I made earlier in the week from Atlantis was an entirely different experience - charming staff, welcoming and efficient. I know where I'll be going in future.

Since I started selling my artwork 3 years ago I have purchased so many canvases, binders and paints from Great Art. I love the quality of their own brand, Gerstaeker. There have been some hiccups with deliveries lately but they have been dealt with by their very friendly staff. (A special shout out for Luke! )

What I love is the choice and the prices on the Great Art site. A wide range of printmaking products with excellent cutting tools!
Can be hard to contact if a problem but only had a problem once and they dealt with very well.

Lovely selection of products at good prices, which is hard to find in the UK, pleased I’ve found this company. They quickly refunded the part of the order that arrived damaged. All good, thanks

No refund after returning goods
I sent some items back 02/03/21 using a label they provided. I have been told twice the refund is on its way but it's now 24/03/21, I'm very worried about it. I have had no replies or updates saying why.

UPDATE: Paypal have finally stepped in and refunded me. Thank god for paypal.

I ordered some ink on 1st Feb 2021 expecting delivery within 8-10 working days. Having heard nothing by the 16th I emailed to ask for an update. I received the following-

“We are sorry for the delay which has been unfortunately caused by our carrier.
The great news is your parcel is on the way and is currently awaiting dispatch from the sortation centre.
Unfortunately the courier is experiencing a technical issue with their tracking link/information. We are working on resolving this as soon as possible so you can track your parcel as soon as possible.”

By 8th March I still hadn’t received anything, and had to contact again. I got another email response- “I have chased your order with the delivery company from the sortation centre and unfortunately they have lost the parcel.” I was offered a refund, or for the parcel to be sent out again.

The ink finally tuned up this week (16th March).

Very disappointing service especially as this has clearly been an ongoing issue that should have been made clear on the website.

I have previously ordered supplies from Great Art without issue.

Ordered on 1st of March, after 10 working days still no item recived. Called several times, left voice mails - no answer back. Sent emails, yet no reply .
Finally managed to speak on the phone to someone who was actually blaming me for wanting my order to arrive on time. How dare I have such expectations, do I not know what's happening in the world with covid and brexit. Sorry... my bad. Very poor customer service. AVOID this company at all cost.

Hello,

I ordered on the 28th of February and still nothing, I tried calling and nothing again. I will be leaving the uk so the order needs to be shipped asap this is mega unprofessional. It said on the website 7 to 10 days for shipping. will the orders ever be sent. I can understand that you might run into some issues but at least send an email to notify the customers because this is really worrying.

Thanks

AVOID - much better to support CassArt or JacksonsArt instead.

Order placed 22/2 and still not received by mid-March! (btw I've since found out that despite the .co.uk address orders are sent from Germany)

Customer service also appalling. Tried contacting via phone (never available), email (no reply) and contact us (no reply).

Ordered paint brushes. Slow delivery time. Blamed delays on courier. Confused/slow communication. Brushes eventually arrived damaged.

In the time it took their customer services to respond to me, I had ordered and received brushes from another supplier.

Responses gave me the strong impression I was being treated as a nuisance, as opposed to a customer who had received poor service.

Certainly never going to order from them again. TBH, when stores reopen I will make a point of supporting another store like Atlantis or Cass Art.

Placed an order on 18th Feb and a few days later it was marked as dispatched, so fully expected it to arrive within a few days after that. Contacted them on 1st March to say order hasn’t arrived. Got quite a stroppy response to say that the 7 - 10 working days deadline hasn’t passed. But they’d marked the order as dispatched, so tried DHL who knew nothing of this. Sent evidence of ‘dispatch’ and evidence that DHL have no knowledge but my further email has been ignored and their delivery deadline has now passed. Really poor customer service. Wanted to support an independent rather than further line Amazon’s pockets, seriously regretting that decision now.

I placed an order on 15th Feb and still no sign of it .
I have been repeatedly told they have problems with their courier company - seriously how hard can it be to deliver some canvas board & paint .
I desperately want to support independent shops but this is ridiculous .
I received an e mail yesterday saying the order had now been lost & did I want a refund - reluctantly I took the refund as I am fed up with the lies and promises
Sorry but back to Amazon for me

After a hiccup earlier this year, Great Art continue to deliver a great service. I've been buying from them for nearly twenty years and have only encountered one problem, as mentioned, in February this year. Keep up the good work, Great Art!

I ordered a paper cutter and other bits on the 9th February 2021. They had not arrived after a week so I emailed them chasing the order. I also telephoned and left a message. I did get a reply to my email on the 25th February saying the goods were about to be despatched. And Luke eventually replied to my voice message. The goods arrived today, the 4th March. So that's 23 days to deliver, albeit to Shetland, where we are used to being patient. Still yesterday I got ink cartridges within 24 hours. The goods are fine and excellently packaged. I've used Great Art before before so didn't expect this. Covid undoubtedly puts all sorts of extra strains on business. I hope they get this blip sorted but it's not great is it?

Ordered 17/2/21. Nothing arrived yet. Left messages and eventually got a call back. Apparently they think a it’s acceptable for the order to take over three weeks to arrive and I should keep waiting. It’s not acceptable. I could understand if there was a problem with the delivery method, but this seems to be their normal expected timescales. I won’t be using again.

Where is my order? Place on 8th Feb.

Order number: G3265278

I have tried calling, emailing and haven't heard a peep. Starting to get very fed up. You have £70 of of my money yet do not have the decency to update me about my placed order. Being busy during this period is NOT good enough, hire more staff or just close the business for good.

If I don't hear from you in the next few days I will be opening a small courts claim to resolve this.

Sort this out now please