Great Rail Journeys - UK Avaliações 

The telephone booking was easy, because I have used GRJ before and was already on the system. However, I did ask and pay for an additional bag to be carried to and from the ship with baggage man, which was accepted. When I received my documents however, these implied that the additional bag was only for the outbound journey. I rang to query this and was assured that the additional bag would be taken both ways, but as told it was not possible to alter the information on my booking details. This was disappointing, as on previous river cruises the service has been excellent.

As always, a quick and simple process,

Helpful clarification when I phoned about misleading information (dates on the website regarding use of an alternative hotel did not marry up with 2027 tour dates) and my subsequent email asking which hotels were being used on the tour dates we were considering.

Very easy to book & super clear itinerary. Looking forward to our trip!

Most of the research was completed on line and clearly all the relevant information strengthen the case for selecting our tour.
Communication was very efficient and clear.
Booking process easy.
A good start and we hope that the tour lives up to its expectations.

Easy to book.
Very helpful on the telephone

Prompt customer services, all questions answered, nothing too much trouble - the staff are very welcoming

Ease of booking and quick response by the company by email confirming the booking.

Smooth as usual

The caller was very polite and understood my issues. She went further by making a note of the hotel requirements. The call was cutting out and she hung up and called straight back.

Easy to book fair prices everything comprehensively explained

I prefer to book over the phone and this was made very straightforward by Simon.

So far so good. All the comms and organisation from GRJ have been seamless for the river cruise which I’ll be going on in December. I’m very excited as it looks a fabulous itinerary. The images of the Amadeus ship Amara are amazing.

All is currently well as usual.
Easy process and trust that everything continues in a similar manner.

Paul was brilliantly helpful - thank you so much!