We spoke with a representative on the phone prior to using your web site to book our trip. He was quite helpful in answering our questions. Once we confirmed our availability, it was easy to book ou... Ver mais
Localização
Trocar localização309 W Washington Street, Suite 1100, 60606 Chicago, Illinois, US
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Veja o que dizem as avaliações
Discussed the trip, was asked about any medical issues including allergies which I have. Discounts was explained and given. I could understand the person I was talking to both in how he explained t... Ver mais
This is our first booking with Great Rail Journeys. Luke was very helpful on the phone over several calls. He assisted with our reservation, courtesy hold and the AARP discount. We then sent an emai... Ver mais
Extremely efficient and very informative - and so kind! Ashanti is wonderful! Easy booking process and upgrade availability. There are travel options for everyone. We found a trip that was just wha... Ver mais
Detalhes da empresa
Escrito pela empresa
Great Rail Journeys has 50 years’ experience creating escorted rail holidays that go without a hitch. Our destination specialists work year round to craft unique itineraries and use their rail expertise to connect must-see sights in every destination, while our attentive Tour Managers travel with you from start to finish, taking care of all the logistics. We also offer luxury river cruises and Independent holidays.
The leader in escorted holidays by rail
Escrito pela empresa
- Unique Experiences
- We know when you go on holiday, you want to learn about the places you visit and connect with the local culture. Our team of destination experts have done all the hard work for you, making sure you get to experience authentic and inspiring activities. And, with our encyclopaedic knowledge of rail networks across Europe and the UK, you can rest assured your holiday will run like clockwork., leaving you with plenty of stories to tell on your return as you create memories to last a lifetime.
- Explore with Sociable Groups
- Joining like-minded travellers, you can enjoy the sociable aspects of group travel or opt for time to yourself. While exploring the sights or enjoying exclusive experiences, we’re here to make your holiday a memorable one. So, whether it’s over drinks at our hand-picked characterful hotels or during free time to explore independently, you can choose to be part of the group or spend time separately. Plus, your professional Tour Manager is on hand throughout your holiday to offer advice or tips on places to see and things to do.
Book with confidence
For complete peace of mind
We're fully bonded by ABTOT and ATOL, meaning you can book safe in the knowledge your holiday's completely protected.
Informações de contato
309 W Washington Street, Suite 1100, 60606, Chicago, Illinois, Estados Unidos
- 1-877-929-7245
4,7
Excelente
7 mil avaliações
Pede aos clientes que avaliem
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Booking online was easy
Booking online was easy. All applicable information was posted and easy to understand.
27 de agosto de 2026
Friendly
Friendly, courteous conversation with you representative. She answered all of our questions and guided us through the sign-up process.
27 de agosto de 2026
Efi was very knowledgeable and answers…
Efi was very knowledgeable and answers all my questions and booked my reservation along with my friends.
27 de agosto de 2026
It was easy to book online.
27 de agosto de 2026
Friendly, helpful booking
While it took a while to get to speak with a representative, she was very friendly and accommodating during the booking. I had previous inquiries to cancel and a friend's reservation to match. All of which she took care of helpfully.
27 de agosto de 2026
Efi was very helpful in booking our…
Efi was very helpful in booking our trip, but we never received the information on travel insurance, She stated that it would be emailed in 1/2 hour.
26 de agosto de 2026
Agent was extremely polite and helpful
Agent was extremely polite and helpful! Made sure we had the correct trip so that we could hookup with friends. Connected our itineraries.
24 de agosto de 2026
The gentleman on the phone was most…
The gentleman on the phone was most helpful.
26 de agosto de 2026
Tried to call yesterday 3 times for…
Tried to call yesterday 3 times for additional info about my tour. Each time I was number 6 in the queue. Finally got to number 2 and my call was dropped. Frustrating because I was on hold for at 30 minutes.
26 de agosto de 2026
Chris was courteous and patient with…
Chris was courteous and patient with me. I have traveled with you before and had a great time.
26 de agosto de 2026
Easy to book our vacation
Lamin was most helpful and got us all taken care of. He answered all our questions and was most courteous.
24 de agosto de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
I would give you a zero but none is…
I would give you a zero but none is avaiable.Your representative lied to me. He said the trip was for 9 days at a price of over $4100 but when I got the package for the trip it showed SEVEN days. And, to add insult to ingery when i called to get an explination there was no response so I followed upmto cancel the trip and issue a credit which he refused to do. I plan to take this to the BBB
26 de agosto de 2026
Resposta da Great Rail Journeys - USA
Dear Mr Bierman,
Thank you for your feedback and I apologise for the situation; I will pass this over to our US office to contact you directly.
Kind regards,
Kim
Molin was very helpful in completing…
Molin was very helpful in completing our trip and answered all our questions, great service
26 de agosto de 2026
Signed up for trip got next year
Signed up for trip got next year with no hiccups
26 de agosto de 2026
Super easy to book, knowledgeable service
Luke was patient and answered all of my questions with knowledge. He was very personable.
25 de agosto de 2026
Knowledgeable agent
Knowledgeable agent. Timely arrangements. Questions answered.
18 de agosto de 2026
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