Green Commute Initiative Avaliações 

333
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

As both employer offering the scheme and employee using it, GCI are amazing. Could not be easier, faster or more helpful! Also always gets praised by the bike shops too as fair and easy to deal with... Ver mais

Avaliado com 5 de um total de 5 estrelas

Quick response time. I first met the team at an event in my office. Had a good informative chat and I started to initiate my quote to purchase a bike upgrade. XO Bikes had been responsive too with t... Ver mais

Avaliado com 5 de um total de 5 estrelas

I decided I wanted an ebike on Saturday morning, and as a company director and only employee decided I’d use the Cycle To Work scheme. Found the bike I wanted, tang up the shop and asked who th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Claire saves the day. I'm a retailer and was having issue redeeming a c2w voucher because of a minor admin hiccup. Claire was swift to resolve the issue, kept me in the loop throughout and was... Ver mais

Detalhes da empresa

  1. Ciclismo de estrada
  2. Locadora de Bicicletas
  3. Assessoria em Recursos Humanos

Escrito pela empresa

GCI is the industry leading Cycle-to-Work Scheme provider with no spend limit or fees. You make real savings of between 28% to 47% on any type of bike. The scheme operates via a salary sacrifice mechanism which means the payments come from your gross pay; before tax and national insurance is taken. That's how you make the savings. As a not-for-profit Social Enterprise, GCI is the only scheme which can guarantee that the bikes will end up with the employees. GCI supports independent bike shops with lowest commission rate in the industry - just 5% which helps them keep more of their profits in their business and local community. When more people cycle for short journeys, everyone wins, including the planet. Please note that GCI does not incentivise or invite customer reviews. Only genuine reviews here!


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

333 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(333)

19 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

So quick and helpful, also more ethical

I found the response and the ease of service to be very swift, very helpful and polite. My only piece of constructive feedback is the website experience and explanation of the process, which could be a bit clearer in its signposting and explanation of the process and application options. Thanks again!

14 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Easy and quick!

Easy and quick!

I found a bike that I wanted from a local bike shop, reserved the bike with the shop, then filled out the GCI request form. As soon as my employer approved it, GCI we’re straight on it. I received the E documents that same morning and within about 30 minutes of signing, I had the voucher. Really great service and so easy to use. Thanks team!!

31 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Moving to GCI has been a step change in…

Moving to GCI has been a step change in work benefits. Not only is the process super simple, it’s also really quick, GCI are available to answer any queries, and the range of local bike shops is super impressive.

27 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Awesome service

I bought a bike through GCI earlier this year and after waiting patiently for around six months my bike finally arrived. Unfortunately there were problems with the bike as the supplier was suffering from financial difficulties. GCI went above and beyond to try and resolve the matter and even suspended the supplier from their platform to protect other customers. When you also consider that their charges are lower than any other cycle to work suuplier, meaning you save more, why would you even consider using any other provider.

22 de dezembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

An excellent service

The whole process was clearly explained and each stage happened promptly and as described. This gave me great confidence in the process - thank you

22 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic Scheme to use and buy your…

Fantastic Scheme to use and buy your bike. Unbelievably easy to use, and such a great concept. Really rapid response with any of the stages involved during processing of my application. I didn't think this would be so easy. Its a shame they can only get 5 stars!

6 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Can't Recommend Them Enough!!

The GCI make the cycle to work scheme ridiculously easy to use. The system is so easy to use and if you have any questions they are super helpful and the whole process happened so quickly. They are quite brilliant!

4 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

All on-line, appears to be efficient

I’m actually still waiting for my voucher to come through, but having put in my request for one yesterday, the process so far has been really easy. Would happily recommend to a friend.

27 de setembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Impressive stuff from the GCI team

I was initially in two minds over whether to try using my employer's new scheme with GCI as I imagined a long, painful process to source and finance a bike given the current global bike and parts shortage, but I'm really happy to confirm I was totally wrong in making that assumption. Excellent service which included turning around my application in a single working day, enabling me to secure a limited edition bike. Blown away by the service so far, would 100% recommend for your next bike purchase if you have the chance to use GCI. Ride on!

19 de agosto de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Faster than a Carbon bike on a steep descent!

As an indépendant bike shop, speed of response, and support is imperative to us and our customers; so I must applaud the team at Green Commute Initiative for their speed in contacting us once a potential customer named us as his preferred supplier. on Monday I received an email saying we were invited to register, by Tuesday I had registered, received the contract and been set up on their web-site and by Wednesday, I had supplied the quote and been given the go ahead to fulfil the order. Unbelievable!
I was hot on the process required to get my LBS on their site, and they provided all the links and info, logos and videos necessary to be given their best rates within 24 hrs of my initial enquiry. they organised my account, quicker than I could get the wheels to build the bike! amazing set up. honest rates and a very good addition to the invariably SLOOOOOOW cycle scheme process I have experienced n the past. other suppliers have taken weeks to provide a certificate, whereas GCI took...hours.

11 de agosto de 2021
Avaliação não solicitada
logotipo da Green Commute Initiative

Resposta da Green Commute Initiative

Thank you Janine for your fabulous review. Its always great to hear from our customers but its extra special when one of our registered bike shops takes the time to leave a review. We are delighted to have Fullcity Cycles (London) on board and we look forward to working with you. thanks again!

Avaliado com 5 de um total de 5 estrelas

Amazingly supportive 👍

This team were so helpful. I was struggling to understand the process for online ordering through the retailer and using the cycling to work incentives, I messaged GCI who responded with really clear instructions. I then struggled with how to process the request with my employer and so phoned GCI who cut through all my confusion and I had everything sorted inside 10 minutes!
The retailer (decathlon) refunded my purchase and processed everything really quickly and I was off down the road on my new ebike in no time. Thanks so much 🙏

10 de agosto de 2021
Avaliação não solicitada
logotipo da Green Commute Initiative

Resposta da Green Commute Initiative

Thanks Phil! We wish you many happy miles of cycling.

Avaliado com 1 de um total de 5 estrelas

Emailed twice for advice but received no reply…

Emailed twice for advice but received no response.

I am after a full suspension ebike but UK supplies are very limited for some models. Originally I emailed cyclescheme.co.uk for advice on how to source an ebike who were really helpful calling me back straight away but found my employer was sadly with the GCI scheme instead.

Unlike the above GCI clearly are uninterested in helping customers to source bikes in a very restricted UK market. I will be feeding back to my employer adn asking them to consider using someone other than GCI given the poor experience.

1 de agosto de 2021
Avaliação não solicitada
logotipo da Green Commute Initiative

Resposta da Green Commute Initiative

Hi Sean, we are disappointed to read your review.

We do have a record of receiving emails from both yourself and your employer, who actually contacted us directly about your request. Our customer service colleague, Claire, did respond to you on 24th and 26th July directly to your Hotmail account and to your employer, with advice of what to do. You may wish to check your Junk folder. We’ve also tried to contact you today and left numerous voicemail messages for you.

GCI does not offer a bike finder service and we certainly don’t advertise one. As a not-for-profit organisation, our main focus is on providing a top-class Cycle to Work Scheme. The customers who use the GCI scheme are required to find the bike they need, obtain the quote and submit an application.

For GCI to offer a bike finder service, we would require more resource which would lead to a potential increase in the commission we charge to bike shops. Bike shops profit margins are already squeezed enough so we want to maintain our low commission rates and not add to the pressure in this area.

We have had a long and successful relationship with your employer and it is a shame that you feel we have not lived up to your expectations. Although you may find the services offered by our competitors more favourable, you should be aware that they will charge you a 7% scheme exit fee to keep the bike and the bike shop may want to charge you to cover their high commission charges. This of course would dramatically reduce the savings you’ll make.

So you may wish to consider which you value the most; a bike finder service or maximum savings.

We do find your review of 1 star unfair. We cannot control the supply of bikes to the market and the difficulties you have experienced are faced by consumers across the world.

If you wish to discuss any of this further, please do call the team on 020 3740 1836. We hope you find a bike soon and enjoy many miles of cycling.

Regards
The GCI Team

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